Add claims function for deliveries that go missing
Add function so that when a delivery is lost that the claim can be done easily. For example when a delivery is still showing as 'We've got it' and it's over 7 days past it's expected delivery date. We should be able to make a claim through the portal we purchased that service from ie Click and Drop.
This would avoid filling in duplicate information through the claim forms online.
7
votes
Hello and thank you for your suggestion. We do not have any plans to introduce this feature at the moment.
Many thanks
Click & Drop Team
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Jake
commented
The frustration involved in filling out the online claims form is definitely seen as a feature, not a bug. If they made it easier, they would have to pay out more, which would increase costs.