Cloned orders have the same date as the original order
Regarding the click and drop clone feature, this is very good as sometimes we have to replace lost items and it saves us having to input a full address.
The only drawback is once the clone is created it shows the date of the original order. Sometimes customers ask when the replacement was sent and we do not know. We think that it would be better if clone was created and date stamped with the date of the clone creation
Julius Oliveti
shared this idea
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KD
commented
I totally agree and raised this with Click & Drop too.
The following answer was received:
'Cloning facility creates an identical manual order of the original one, therefore the date is going to get cloned too'
When searching Click and Drop orders it appears as though the cloned order has been created the same day as the original order.
I assumed the purpose of being able to clone an order is so that you dont have to manually enter all the shipping data and speeds up the process. I do not think anyone would have wanted to clone the original despatch/ created date?
By retaining the same date as the original order it looks as though the shipping labels are created at a much earlier date surely this is fundamentally wrong. This could cause all manner of problems when providing proof of posting etc.
It also causes confusion especially when searching for orders that are despatched on a certain date.