chillout
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1 votechillout
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17 votes
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9 votes
Thank you for your suggestion. We plan to introduce a feature to mark orders as despatched upon collection or have otherwise entered the Royal Mail network.
chillout
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1 votechillout
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5 votes
Hi, thank you for your message, We will investigate how log in behaviours are working in our new version of desktop and update here in due course. If you find this issue recurring, please contact the help desk so that we can investigate further.
Many thanks
Click & Drop Team
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commented
Hi
Can you extend the desktop access token to cover weekends and public holidays e.g. to say a week?At the moment it is too short. My work pc is always on and C&D desktop fails silently on a Monday. It looks fine and says that it is connected to the C&D servers but when I drop files in the folder, the C&D import history shows the file uploading indefinitely.
Here's the log
"info","message":"Trying to refresh access token...","timestamp":"2023-12-04T12:36:18.798Z"}
"warn","message":"Axios error during getting response from p","timestamp":"2023-12-04T12:36:19.005Z"}
"error","message":"Access token has not been refreshed, status: 400 error: undefined","timestamp":"2023-12-04T12:36:19.005Z"}
"Error during request uri: https://cnd-desktop.storefeeder.com/api/client/v2/upload-async/, errorMessage: Request failed with status code 401 | access token expired) | Unauthorized, responseStatus: 401","timestamp":"2023-12-04T12:36:19.005Z"}
"error","message":"Queue uploadOrdersTasks task failed.","taskId":"b8fdba11-92a1-11ee-a3c2-43cf5e731bc8","timestamp":"2023-12-04T12:36:19.006Z"}I would quit and reopen the C&D Desktop every time but it is a pain because for some reason my password isn't remembered by the app.
Also, please show logged out status when the token has expired so we're not looking at a batch in limbo for 10 minutes hoping that it will complete.
chillout
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1 vote
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commented
The issue is still occurring with C&D desktop version 2.19. I have reinstalled on a different 64bit pc but still the same.
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7 voteschillout
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Handed over 47 tracked 48 packets to Royal Mail with manifest at 4.45pm on Tuesday 2/4
It's Thursday am and most are still showing
"We're expecting it The sender has advised they have despatched your item to Royal Mail."
Customer concerns:
4/2 Hi, -"can you tell me if this has dispatched please? I noticed it has a tracking number but hasn’t moved. Thanks"
4/2 "Hi just wondering if you have any idea when it might arrive, tracking hasn't updated for me yet. Thanks!"