chillout
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19 votes
An error occurred while saving the comment An error occurred while saving the comment chillout
commented
Handed over 47 tracked 48 packets to Royal Mail with manifest at 4.45pm on Tuesday 2/4
It's Thursday am and most are still showing
"We're expecting it The sender has advised they have despatched your item to Royal Mail."Customer concerns:
4/2 Hi, -"can you tell me if this has dispatched please? I noticed it has a tracking number but hasn’t moved. Thanks"
4/2 "Hi just wondering if you have any idea when it might arrive, tracking hasn't updated for me yet. Thanks!"
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5 votes
Hi, thank you for your message, We will investigate how log in behaviours are working in our new version of desktop and update here in due course. If you find this issue recurring, please contact the help desk so that we can investigate further.
Many thanks
Click & Drop Team
An error occurred while saving the comment chillout
commented
Hi
Can you extend the desktop access token to cover weekends and public holidays e.g. to say a week?At the moment it is too short. My work pc is always on and C&D desktop fails silently on a Monday. It looks fine and says that it is connected to the C&D servers but when I drop files in the folder, the C&D import history shows the file uploading indefinitely.
Here's the log
"info","message":"Trying to refresh access token...","timestamp":"2023-12-04T12:36:18.798Z"}
"warn","message":"Axios error during getting response from p","timestamp":"2023-12-04T12:36:19.005Z"}
"error","message":"Access token has not been refreshed, status: 400 error: undefined","timestamp":"2023-12-04T12:36:19.005Z"}
"Error during request uri: https://cnd-desktop.storefeeder.com/api/client/v2/upload-async/, errorMessage: Request failed with status code 401 | access token expired) | Unauthorized, responseStatus: 401","timestamp":"2023-12-04T12:36:19.005Z"}
"error","message":"Queue uploadOrdersTasks task failed.","taskId":"b8fdba11-92a1-11ee-a3c2-43cf5e731bc8","timestamp":"2023-12-04T12:36:19.006Z"}I would quit and reopen the C&D Desktop every time but it is a pain because for some reason my password isn't remembered by the app.
Also, please show logged out status when the token has expired so we're not looking at a batch in limbo for 10 minutes hoping that it will complete.
chillout
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1 vote
An error occurred while saving the comment chillout
commented
The issue is still occurring with C&D desktop version 2.19. I have reinstalled on a different 64bit pc but still the same.
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8 voteschillout
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Monday 8th Sept 2025 30 Tracked 48 Parcels and LBT Large Letters collected with manifest
Friday 12th Sept 2025 11 out of 12 LBT large letters showing as "We're Expecting It"
Customer messages:
11th Sept "Items seems to be behind schedule according to RM and they still haven't received the item just says waiting to receive item"
12th Sept " I was just wondering what is happening with my order? When i try the tracking number it just says We're expecting it?"
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Raised investigation with Royal Mail on 12th Sept
Update Saturday 13th Sept:
10 out of 11 packets marked "We've got it" at the North West Super Hub early this morning