chillout
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1 votechillout
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3 votes
Hi, thank you for your message, We will investigate how log in behaviours are working in our new version of desktop and update here in due course. If you find this issue recurring, please contact the help desk so that we can investigate further.
Many thanks
Click & Drop Team
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1 vote
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The issue is still occurring with C&D desktop version 2.19. I have reinstalled on a different 64bit pc but still the same.
chillout
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4 votes
Hello and thank you for your suggestion, we will consider it for future development.
Many thanks
Click & Drop Team
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15 voteschillout
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8 voteschillout
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Hi
Can you extend the desktop access token to cover weekends and public holidays e.g. to say a week?
At the moment it is too short. My work pc is always on and C&D desktop fails silently on a Monday. It looks fine and says that it is connected to the C&D servers but when I drop files in the folder, the C&D import history shows the file uploading indefinitely.
Here's the log
"info","message":"Trying to refresh access token...","timestamp":"2023-12-04T12:36:18.798Z"}
"warn","message":"Axios error during getting response from p","timestamp":"2023-12-04T12:36:19.005Z"}
"error","message":"Access token has not been refreshed, status: 400 error: undefined","timestamp":"2023-12-04T12:36:19.005Z"}
"Error during request uri: https://cnd-desktop.storefeeder.com/api/client/v2/upload-async/, errorMessage: Request failed with status code 401 | access token expired) | Unauthorized, responseStatus: 401","timestamp":"2023-12-04T12:36:19.005Z"}
"error","message":"Queue uploadOrdersTasks task failed.","taskId":"b8fdba11-92a1-11ee-a3c2-43cf5e731bc8","timestamp":"2023-12-04T12:36:19.006Z"}
I would quit and reopen the C&D Desktop every time but it is a pain because for some reason my password isn't remembered by the app.
Also, please show logged out status when the token has expired so we're not looking at a batch in limbo for 10 minutes hoping that it will complete.