Detect Channel Islands postcodes and automatically set their destination to Jersey/Guernsey not Mainland
When orders from Ebay, Amazon and other channels come through to C&D via the API, it would be extremely useful if the destination country could automatically show as the relevant Jersey/Guernsey not Mainland UK, as the customs label does not automatically generate without this. Ebay orders and most amazon orders to Jersey and Guernsey appear as "mainland UK" but with Jersey or Guernsey postcodes.
Ilse
shared this idea
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Peter Muirhead
commented
There are problems with customers in the Channel Islands who still use the United Kingdom in their address for orders imported from eBay/Amazon marketplaces
When imported into C&D the country then appears as "United Kingdom Excluding Channel Islands" and does not display all of the correct delivery options. For example there are no delivery options for Parcelforce where orders are over 2KG.
The country should be "United Kingdom - Guernsey" or "United Kingdom - Jersey". There is no warning or error message from C&D.
The addresses correctly state Guernsey or Jersey and they have the correct postcode. C&D should be able to validate the address and apply the correct country.
If the user becomes aware of the problem and manually amends the country, then all of the shipping options are then displayed.
It should be entirely possible for C&D to correctly identify the country based on the postcode alone and not default to "United Kingdom Excluding Channel Islands". If nothing else it should alert the user that there is a conflict between the country and the rest of the address details.