EU Customs duty charged per line item
The new EU €3 fee is painful enough if it was implemented properly. However, I discovered today that click and drop charges it by line item when it should be one fee per types of item (by HSS code) in the package according to regulation. My orders come through eBay so I don't have control over that.
When I have line items with a value of £3-8 each of the same classification then that become untenable.
You have the HSS code against the product in my settings - why isn't it used?
This means either I have to spend time amending every order by hand in click and drop, or charge customers so much that they won't order from me.
Is Royal Mail on the side of UK business or not? (The £1 fee - nice way to make more money for Royal Mail but again an extra unavoidable fee on top off this really doesn't help)
Andy Marden
shared this idea
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J S
commented
I had a big argument with them today about this and they are not going to implement it correctly yet. They admitted that they are ignoring the customs data fields in the product database and are charging EU Customs Duty per line on the customs form instead. So I am editing all my EU orders and have added a custom product which will be used called a bundle. I give this single product the price of the entire order. As long as everything adds up it will be fine, it is what they told us to do. I then add the real product info into the notes so it is recorded and shows on the package slip. It's more work but until they can implement this correctly, it's the only way to get the correct single EU Customs Duty charge based on the shared HS Code of all my products.
This is how it needs implementing.
Store Line Items (what the orders in Click & Drop will show ----> Product Database (the filter to determine customs duty lines when applying postage) ----> CN22 Customs Duty Lines (the result & what you pay the EU Customs Duty on. It is combined Store Line Items based on product database customs fields).
They can implement this in a day because they already have the data, but they choose not to.