J S
My feedback
8 results found
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2 votes
An error occurred while saving the comment An error occurred while saving the comment J S
commented
Click & Drop is now telling me to combine items to avoid paying multiple customs duties because they have the same HS Code. This is complete nonsense. They are not the same items. Your entire products upload system will be broken because of this. Two items can be the same HS Code and be practically the same type of product but differ in weight and price and name. Fix your garbage system and fire what tool made this mistake. This is unworkable and is going to cost me thousands in sales. I will have to cancel all orders and refund customers unless you fix this.
An error occurred while saving the comment J S
commented
You are even trying to charge VAT on Etsy and Ebay orders when they have been prepaid directly to Ebay and Etsy. This is an absolute shambles or ineptitude. I am embarrassed for you.
J S
shared this idea
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2 votesJ S
shared this idea
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2 votesJ S
shared this idea
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1 voteJ S
shared this idea
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58 votes
An error occurred while saving the comment J S
commented
I just stopped bothering with claims. That system is a joke. Doing this directly from click and drop would be much better. They could even calculate time frames and tracking info without all the unnecessary work.
J S
supported this idea
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4 votes
Thank you for the suggestion. We will shortly be releasing an update to change this behaviour.
An error occurred while saving the comment J S
commented
Now please change this behaviour back for the standard Click and Drop interface as discussed in this topic.
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7 votes
An error occurred while saving the comment J S
commented
Yes, and now they no longer keep the items selected, you have to identify all the orders again and select them from scratch. It's quite annoying.
J S
supported this idea
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8 votes
An error occurred while saving the comment J S
commented
This is necessary.
Work flow.
1 - Choose and select 8 orders to be processed. These won't be in received order. They could be random from 40 orders waiting to be processed.
2 - Open them in tabs by selecting 'view order details' so correct postage can be added to each of the orders. Not forgetting to now pin the tabs so they don't close again.
3 - Return to main orders page to 'pay and generate labels' for the 8 selected orders. These used to stay selected. Now they have to be identified and selected again.
4 - Still on main orders page to 'book collection' for the 8 orders. I have to again identify and select the 8 orders.
5 - Back on main orders page to 'mark as despatched' the 8 orders. Have to identify and select them again.
Please change it so selected orders have to be manually unselected.
J S
supported this idea
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Reply to RWAP.
It's Royal Mail. Duty is correct if you choose to pay the EU tax to Royal Mail when applying postage. They correctly identify that the HS Codes match and only apply the Duty based on HS Codes. If you select prepay IOSS Tax, then they add duty per line item. This is shown in my example.
What is worse now is, on the apply postage screen, they are telling you to combine your products into one line if they have the same HS Code. Which I am pretty sure is a breach of customs. I sell very similar items. All the same HS Code, but variants which should not be combined into the same line. Different products, different weights, different prices. Royal Mail is asking us to break our records and customs forms because they are lazy and inept.