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5 results found

  1. Don't put refunded orders back into the 'Ready for Printing' section

    When a label refund has been accepted, the order moves back into the 'Orders Ready for Printing' session. If you have orders in there that you haven't purchased yet, this can lead to re-purchasing the refunded label. You may find yourself stuck in the cycle forever 😱

    5 votes

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  2. Add SafePlace for Collections

    Add Safeplace option to collection address

    2 votes

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  3. Allow Changing Orders From Despatched to Label Generated

    If a user has accidentally moved an order to Despatched, you can no longer book a collection for it.

    We batch our collections and purchase these at the end of each day, but if another user has accidentally marked a label as dispatched we cannot add it to the collection for the following day. This means we have to dispatch it using the RM website and as these accounts are not linked, we cannot track this on C&D.

    2 votes

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  4. Map WooCommerce ISO codes for Counties to County names

    When orders made via WooCommerce transfer over to Click & Drop, the county names are not displayed and instead it shows the ISO codes provided by WooCommerce.
    This request is to have these codes mapped to the county names to enable addresses to be complete and correct to avoid undelivered orders.

    2 votes

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  5. Remove Labels Awaiting Refund From Orders

    When a postage label is awaiting despatch it can be refunded. This is done when the wrong postage is selected is wrong or the customer cancels their order. The postage label remains at status awaiting refund for a number of days however it remains in the 'orders awaiting despatch' list. You may not want to despatch this order but can accidentally do so in the period it takes for the refund to go through. Could orders awaiting refund not be visible in the 'orders awaiting despatch' list but still be searchable from the drop down lists.

    14 votes

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