5 results found
Don't put refunded orders back into the 'Ready for Printing' section
When a label refund has been accepted, the order moves back into the 'Orders Ready for Printing' session. If you have orders in there that you haven't purchased yet, this can lead to re-purchasing the refunded label. You may find yourself stuck in the cycle forever 😱7 votes
Hello, thank you for your suggestion. We re currently working on improvements to prevent the accidental reprocessing of refunded orders.
The Clic & Drop Team
Add SafePlace for Collections
Add Safeplace option to collection address3 votes
Hello, thank you for your suggestion. We are currently working on improvements to our collections process in C&D including capturing SafePlace for collections.
Click & Drop Team
Allow Changing Orders From Despatched to Label Generated
If a user has accidentally moved an order to Despatched, you can no longer book a collection for it.
We batch our collections and purchase these at the end of each day, but if another user has accidentally marked a label as dispatched we cannot add it to the collection for the following day. This means we have to dispatch it using the RM website and as these accounts are not linked, we cannot track this on C&D.3 votes
Hello, we have this in plan.
Click & Drop Team
Map WooCommerce ISO codes for Counties to County names
When orders made via WooCommerce transfer over to Click & Drop, the county names are not displayed and instead it shows the ISO codes provided by WooCommerce.
This request is to have these codes mapped to the county names to enable addresses to be complete and correct to avoid undelivered orders.2 votesDear Users, We're sorry you have had some issues with data importing/displaying incorrectly. We will look into this and plan a fix if necessary. Kind regards The Click & Drop Team
Remove Labels Awaiting Refund From Orders
When a postage label is awaiting despatch it can be refunded. This is done when the wrong postage is selected is wrong or the customer cancels their order. The postage label remains at status awaiting refund for a number of days however it remains in the 'orders awaiting despatch' list. You may not want to despatch this order but can accidentally do so in the period it takes for the refund to go through. Could orders awaiting refund not be visible in the 'orders awaiting despatch' list but still be searchable from the drop down lists.14 votes
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