Allow Changing Orders From Despatched to Label Generated
If a user has accidentally moved an order to Despatched, you can no longer book a collection for it.
We batch our collections and purchase these at the end of each day, but if another user has accidentally marked a label as dispatched we cannot add it to the collection for the following day. This means we have to dispatch it using the RM website and as these accounts are not linked, we cannot track this on C&D.
Hello, we have this in plan.
Click & Drop Team
Sheila W commented
When the "book a collection" link falls over due to a problem or bug and items have been marked as despatched the only way to re-book a collection is to list each item manually on the Royal Mail site. Need to be able to cancel the despatched marker back to something like label generated so you can re-select to arrange collection of multiple items