General
65 results found
-
Add claims function for deliveries that go missing
Add function so that when a delivery is lost that the claim can be done easily. For example when a delivery is still showing as 'We've got it' and it's over 7 days past it's expected delivery date. We should be able to make a claim through the portal we purchased that service from ie Click and Drop.
This would avoid filling in duplicate information through the claim forms online.7 votesHello and thank you for your suggestion. We do not have any plans to introduce this feature at the moment.
Many thanks
Click & Drop Team
-
Product Image on invoice
Hi, could you please add a product image to the invoice? This way, instead of printing from the Amazon or eBay website, we can print directly from Click and Drop, and the labels will print along with the invoices in the correct order. We sell personalised items, and it is very difficult to pick and pack without an image on the invoice.
5 votesWe do not plan to introduce this feature to Click & Drop, however ChannelShipper contains this feature.
Many thanks
Click & Drop Team
-
Tracking status column under dispatched stopped working
Tracking status column on Reports / Manifested orders and Orders/Order Overview/Manifested orders stopped reporting about July 2023 - It is blank on all since then!
1 votePlease ensure you have the tracking status column enabled in either 'Manifested orders' or 'Manifested orders report' to see the current tracking status. If you are still encountering problems seeing the tracking status of despatched / manifested shipments, please contact the help desk.
-
Export orders with status dispatched by other couriers
Currently we have to go to each market place and download orders from there and then mark dispatch by other courier in click and drop. If we could export those few orders directly from click and drop it would save lot of time for us. Can you add feature where user can export selected new orders in excel format and then we can mark those orders 'dispatched by other courier'?
2 votesThank you for your suggestion. We do not plan to introduce such a feature to Click & Drop.
Channel Shipper provides all Click & Drop's functionality, plus several significant enhancements, with the output to sheet of despatched by other courier orders on their roadmap for development.
-
Untick orders after performing an action
Hi, Could you make the orders page untick the selected order(s) once an action is performed please? Once we generate a label for an order, we have to untick it before ticking the next order. Normally that's just an annoyance but we've just accidentally deleted 2 orders because the previous one was still ticked. I understand some people may prefer them to stay ticked so maybe you could add an option to set the desired behaviour.
2 votesHello and thank you for your suggestion. This feature is designed to expedite the bulk processing of orders. If you are processing a single order at a time there is no need to select the order by its checkbox, making deselecting it unnecessary. Where you have multiple orders selected but wish to deselect them, please use the checkbox control found in the column header.
Many thanks
Click & Drop Team
-
Add Ability to Manually Trigger Order Import From Magento
When it's close to post collection time, and we get a new order in Magento, no matter how many times I refresh the click and drop screen, or if I log out and back in the order does not appear quickly enough. I assume it auto updates at set times in the background - a manual refresh option would be really helpful
1 voteThank you for your suggestion. We do not plan to introduce a manual refresh process for Magento orders. If this particular feature is important to you, please check out Channel Shipper.
Many thanks
Click & Drop
-
Add an option to Automatically upload ref numbers to online market places
Add an option to automatically upload the ref number above the QR Code from standard untracked services to marketplaces such as etsy and ebay.
For example Etsy require a tracking/ ref number to meet the star seller. The ref number above the QR Code on standard 1st and 2nd Class letters are satisfactory but currently we are having to manually add these numbers to etsy otherwise we are penalised for not adding the number.
1 voteHello, thank you for your suggestion. We already offer the ability to upload these numbers to Etsy, please ensure you have 'Upload delivery confirmation to channel' enabled in your integration settings. Please note that not all of these numbers are valid for the requirements of Etsy, eBay, Amazon or other channels; we only upload them where they meet the specifications of the marketplace as otherwise it will negatively impact your rating. If a number has not been uploaded to your sales channel, this number is not valid for confirmation of delivery and you are responsible for providing tracking data to your sales channel.
Many thanks
Click & Drop Team
-
Display prices before transaction is completed
Please can you confirm the cost of a transaction on Click & Drop before it is completed. It is very frustrating to complete something and find it is cheaper to send the parcel via a Send an Item.
3 votesAs pricing for OBA accounts receive pricing based on volume, we are unable to provide pricing prior to completing a manifest.
Many thanks
Click & Drop team
-
Weight incrememnt buttons
In your beta, where you enter the weight, put the little arrows back so you can adjust with the mouse, not just by using keyboard
1 voteHi, thank you for your comment. We have not made any changes to our beta relating to weight controls. Browser zoom can occasionally cause elements of a webpage to disappear; please review your browsers zoom settings. If you are still encountering difficulties, please contact the helpdesk.
Many thanks
Click & Drop Team
-
page not found
i have a bookmark on my browser for click and drop which opens https://auth.parcel.royalmail.com/account/login
Recently every time i click the link to login it goes to the login page, i fill in my details, it logs in and then goes to a "page not found" page.
I can get to the click and drop dashboard by clicking the bookmark again but it is beginning to get a bit annoying.
I used to have another bookmark which went to the address book page as that is where i always want to start with click and drop but that started doing the…
2 votesHello. This relates to your browsers handling of redirections. Review your browsers settings and ensure you are using an up-to-date version of your browser.
Many thanks
Click & Drop Team
-
Integrate Delayed and Lost Claims
Integrate delayed and lost claims into "Other actions" with fields pre-filled based on the order information and automatically provided proof of postage from service scan records.
1 voteHello. We have no plans to integrate a claims function for lost or delayed shipments.
Many thanks
Click & Drop Team
-
Work with Amazon to allow OBA users to send standard letters on their accounts
Amazon are making sellers pay for standard 1st & 2nd Class letters directly on Amazon otherwise it goes against our VTR Rates, which means we are not able to use our OBA Accounts and therefore paying more for standard letters with some sellers not meeting the yearly spend with Royal Mail and losing their free business collections.
1 voteHello and thank you for your suggestion. This is a decision on Amazons part; we are unable to influence this.
Many thanks
Click & Drop
-
Paperless Manifesting
Instead of printing paper for manifested orders, you could print off a thermal label with a unique 2D barcode for each mailbag that help identify the date, manifest and account holder.
10 votesThank you for your suggestion - This is not something in plan at current, but we will consider in future developments.
Kind regards
Click and Drop Support
-
7 votes
-
eBay Orders Re-Importing After Being Cancelled
Please fix this issue, it's really frustrating.
- eBay buyer purchases item
- They request cancellation/refund
- I refund them and cancel the order
- I delete the order in Click & Drop (yes I did, 100% sure)
- Order reappears in Click & Drop the next day
- We send the item to the buyer (they get it for FREE, courtesy of Royal Mail)
PLEASE fix this issue/glitch/bug, as it's really frustrating and hurts small businesses. It is not a one off, it has happened so many times before (including today). Good job we've started checking eBay orders page lately as it gives more information…
1 voteHello and thank you for your message. Click & Drop will not download orders from eBay that are in a cancelled state. If you have deleted the order in Click & Drop before cancelling the order in eBay, it is possible that the order will be redownloaded as the order may still in a suitable state to be imported.
Many thanks
Click & Drop Team
-
Beta version has a problem
It manifests all orders whether selected for manifesting or not. Say you have 10 orders of which 5 are BPL1 and 5 are BPL2 and you have printed labels for all 10. Then if you select the 5 BPL1 for manifesting and press manifest, it will print one manifest for all 10 orders.
Surely yhis is wrong because BPL1 and BPL2 must go in separate sacks with a unuique manifest that reflects the correct contents in the respective sack.
IOs there a work around?
Otherwise, I think it is brillant!1 voteHello, thank you for your suggestion. There is no need to create multiple manifests for each sack of parcels or service type. Click & Drop will manifest all orders in a batch, and will do so even when only a sub set of those orders have been selected.
Many thanks
Click & Drop Team
-
Report for 'New' & 'Ready for printing' orders
It is possible to export reports in excel format for the despatched and manifested. It will be very useful if it is possible to create an excel report for New and Ready for printing orders.
3 votesHello, thank you for your suggestion, we have no plans to create such a report.
Kind regards
Click & Drop Team
-
Option to Display All Ordered Products In Orders Grid For Orders
We print off check sheets each day to ensure we are packing correctly, print screening straight off click n drop. When customers purchase multiple orders it use to give a preview of 3-4 items before flowing onto "+X items" if there was more. Now it simply displays the first items only then "+1 item" or so. This is frustration as if someones ordered 5 items, It'll only ever show the first item then "+4 items" which on the checksheet it doesn't show what that is. An option to be able to expand orders would be great, rather than having to…
1 voteHello and thank you for your suggestion. The orders grid is not intended to be printed as a picking list. You can see all products in a given order by hovering your mouse over the product column.
Many thanks,
Click & Drop Team
-
Show the Service Price / Cost
With so many product codes, especially for international order why don't we get to see the total charged at the point of applying postage? Many of the product codes aren't on the main price lists and those that are are very confusing.We get the total at the end of the day but no breakdown of what was spent, I can't think of another business that does this
16 votesHello,
Thanks for your suggestion. Unfortunately the reason pricing is not shown until after the data has been passed to your Royal Mail Online Business Account is because we do not price at item level. Pricing is calculated once an order is manifested into OBA and dependent on the products you have ordered, OBA calculates if the volumes you are posting on that day meet any volume related discount criteria, and for some products Click & Drop calculates your end of day average weight so to display a price could be misleading and not be the price you are charged at the end of the day.
We are looking into options for giving some indicative pricing, but due to the current pricing and discount options within the various products customers could post on, this may not be possible. In the interim, you have end of day pricing visible in the…
-
Product parcel size/class to make auto selection
For each of our products we have filled in the size and weight so it begs the question is why can this data not be used to auto populate the respective portions of the page where we apply postage to a single item.
At present, we have to select "Parcel" and then "Medium" manually even though this is already established in the indivaidual product data.
All our products have SKU's which are psssed on from both Ebay and our web site.It would save errors cropping up. Put the data in once correctly in the product and there will never…
1 voteHello and thank you for your suggestion. Click & Drop will automatically set the weight, and select the packaging format, as specified in your product catalogue entry, when you apply postage to an order with a single unit of a single product.
Please ensure your SKUs match between your integration, for example Amazon, and Click & Drop Product Catalogue.
Kind regards
Click & Drop Team
- Don't see your idea?