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Anonymous

← Customer Feedback for Click and Drop

My feedback

2 results found

  1. Refunded labels appearing in the 'New Orders' section

    3 votes

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    1 comment  ·  General » Click & Drop (Registered) Personal Account  ·  Admin →
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    Anonymous commented  · 

    I've left this suggestion before but it got deleted. Once a label refund request is accepted, the order inexplicably goes back into the 'Orders Ready for Printing' section. You end up re-purchasing it by mistake, re-requesting a refund, the cycle could carry on forevvvverrrrr.

    Please stop sending refunded orders to the 'ready for printing' section.

    Anonymous supported this idea  · 

  2. Remove Refunded and Awaiting Refund Labels From Orders Grid

    23 votes

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    Planned  ·  17 comments  ·  General » Click & Drop (Registered) Personal Account  ·  Admin →
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    Anonymous commented  · 

    It has been over a year since I posted this suggestion and many others are complaining about the issue in other threads. When will a fix be implemented?

    Anonymous supported this idea  · 
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    Anonymous commented  · 

    When a label refund has been accepted, the order moves back into the 'Orders Ready for Printing' session. If you have orders in there that you haven't purchased yet, this can lead to re-purchasing the refunded label. You may find yourself stuck in the cycle forever 😱

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