DAVID ROSS
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23 votes
An error occurred while saving the comment DAVID ROSS
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18 votes
An error occurred while saving the comment DAVID ROSS
commented
New version is absolutely awful & doesn't do many things we could do on the old one. It's sooooo slow to use. It's really bad.
DAVID ROSS
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4 votesDAVID ROSS
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14 votesDAVID ROSS
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22 votes
Hi and thank you for your suggestion. We are considering ways to support payments without having to supply your card details for each transaction.
Many thanks
Click & Drop Team
An error occurred while saving the comment DAVID ROSS
commented
Why has Parcel2Go's system allowed & encouraged users to pre-load their account for years. Ummmm, because it makes the payment process so much quicker & slicker. If Worldpay is having issues you can then still pay & generate labels. It was also stop what happened to me the other day with multiple low value transactions triggering a fraud block & I then had to wait for failed payments to time out before trying to pay again. Come on RM this needs doing on personal C&D accounts.
DAVID ROSS
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Soooo many problems with the new C&D. It's horrible & so slow to use. Whoever designed it can't use it on a daily basis. Where do I start!!
1) When applying postage there used to be up/down arrows by the weight for incremental change. To remove & retype every weight when a few grams adjustment is required due to RM's accurate weight policy is so time consuming. Bring the arrows back.
2) We have multiple eBay accounts & in the old system they all showed their integration names by hovering the pointer over it so we knew where the order had come from if we needed to go back into the channel. New system seems to be using the Trading Name instead so all eBay accounts display the same name & we have no idea where orders have come from.
3) On the main ORDERS page the Order Value column is in the wrong place. It needs to go between Customer & Product Details column. Easy solution is to make the columns “movable”. You can remove columns & expand them but you need to be able to move their order.
4) You can’t copy the marketplace order number from the main Orders page when you need to go into the channel to check things. You have to click into the order, then click order details, then copy Amazon/eBay/other order number, paste into marketplace. NIGHTMARE when you have to do this many times a day.
5) On main Orders page the Batches button needs to go where the Import Orders button is & vice versa. When applying postage after clicking APPLY button & wanting to go to Batches it’s natural to move the mouse pointer straight up not backwards, ie to the left. It just doesn’t flow & takes more time.
6) Clone Manifested orders option is useful when RM lose a package & a replacement has to be sent to the customer but as RM remove all Amazon details after 30 days it becomes a useless feature for the majority of orders.
Parcel2Go built a new Smart Send system which was awful & we left Parcel2Go because of it & went back to RM. RM has now done the same to C&D!
P2G had to build another Smart Send which is now very good IMHO so perhaps going back to P2G is on the cards & book the RM parcels through there & at least you can pre-load P2G with funds instead of being stuck with Worldpay issues & having to authorise payments all the time.
For the foreign orders they will sadly still have to be put through on the new business C&D, painful.
Please offer the old version again.