Support Cloning Despatched Orders
Often, a customer returns a despatched item to swap for a different size, etc. It is currently not possible to generate a new label using the name & address details from an existing despatched order. Instead, the label for the replacement item needs to be created from scratch manually. Suggest providing a new option in the drop-down "action" box when looking at a past label order, to create a new label order using the same name, address and contact details.
Dan Bernard
shared this idea
Cloning of manifested orders is now available as a feature in our beta Manifested Orders Grid. We have a help guide explaining how to clone orders.
Many thanks,
Click & Drop Team
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Anonymous commented
What happens with pre paid customs data. When orders get lost and I send the order to the customer again, can I duplicate the label with the IOSS info.
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romeo bravo
commented
Any updates on this? Still very much needed
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Stuart J
commented
This would be a very helpful feature. We are in the same boat as Dan.
@admin - We appreciate that this has started and look forward to its integration.
Regards Stuart
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romeo bravo
commented
Another vote for this. We get repeat customers and want to do stuff this way.
Also, when an item is declared missing and we have to re-ship, it would save having to manually re-enter all the info again.
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Haydn Wallis commented
Would it be possible to take an already dispatched order and generate a fresh order from it? ie copying the customer address, name and contact details etc.
We cannot use the current address book feature as we get a lot of single one-off orders. Though when we do get an inquiry from a repeat customer finding there old order and copying the details to a fresh order at the click of a button would be so helpful.