Issue with EU customs - Bug?
Despite filling in all of the customs information and attaching forms CN22 / CN23 via Click & Drop to my packets, I am starting to get an increased number of issues raised by customs in EU countries.
They seem to want more information from the recipient (such as national id and tax information), or a letter from me confirming the items in the packets (!), or a commercial invoice (despite the customs label and included invoice in the packet). Actually Spain said "the necessary documentation can only be sent by the sender" but they asked for id on the recipient(!)
I guess there is an issue with the electronic submission of data to some countries? Spain and Italy are the main culprits
Thank you for your message. We aren't aware of any universal tax identifier requirements for Spain or Italy, however, depending on the nature of the goods and transmission, further information may be requested by the receiving customs to ensure the shipment is fully compliant.
If you have a specific example of a shipment, please contact the helpdesk with the details of the shipment, so that we can investigate if there are any anomalies.
Click & Drop