Calculate 'CN22 Item Weight Total' as sum of Contents
CN22 Item Weight Total is for the total combined weight of the items inside the package. The contents of the package. It should not be the same as the weight as shown on the postage label. These are separate things and should not match. This needs fixing ASAP as it can negatively impact customs processing.
CN22 Item Weight Total can easily be calculated from the uploaded products in the system.
Item 1 = 10g
Item 2 = 10g
Item 3 = 10g
Total weight = 30g
Very simple.
The weight as shown on the shipping label should now be the Item Weight Total and the Package Weight added together.
1 - CN22 Item Weight Total = 30g
2 - Package Weight (box + paper padding + tape) = 30g
3 - Postage Label Weight = 60g (Item weight total + package weight)
It really isn't difficult.
You have now realised this mistake with the CN22 Item Cost Total and fixed it. Please now do the same for the Item Weight Total.
We could then have the ability to add our Package Weights to our accounts, like we do for products.
I use two types of packaging.
Padded Envelopes = 11g
Large Letter boxes (box + paper padding + tape) = 30g
I don't ever need to do any weighing and the system should be able to easily calculate and add accurate 'CN22 Item Weight Total' and the 'Postage Label Weight'.
The current way this is done is not correct.
Thank you for your feedback.
According to international customs guidance, attached documentation should display both net weight (without packaging) and gross weight (including packaging) of the shipment - we currently display the gross weight in the Total section and the net weight next to each item. Omitting the gross weight from the customs documentation may lead to issues with processing of shipments and therefore we have to decline this request.
Kind regards,
Click & Drop Team
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J S commented
Why has someone has edited this and removed all the info I included? Unbelievably disrespectful.
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J S commented
Will anyone from Royal Mail Click and Drop even acknowledge that this is a problem? been two months and completely ignored. Needs fixing.
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J S commented
The CN22 is possibly the most important aspect of posting internationally and no one cares that it is filled in incorrectly by the click and drop system? Please fix this as soon as possible. Thanks