Missing 7-Day Orders Graph and Inaccurate Sales Data
Royal Mail previously showed a simple 7-day graph in Click & Drop, clearly displaying how many orders were received each day, which was very useful. The new update looks more advanced, but this feature seems to have been removed.
The new sales graph that appears when hovering over each day is also inaccurate. It shows very low order numbers, sometimes around 10 or less, whereas we actually receive hundreds of orders on those days.
Currently, there is no clear way to see how many orders are received per day or the total over a week. While the data may exist somewhere, it does not appear to be reliable or accessible in a useful format.
I know someone has already raised this issue, but I’m not sure if the admin or developers have fully noticed or understood it. That’s why I’m adding my feedback as well.
Could you please confirm if this is being worked on and whether the previous functionality will be restored or improved?
Raj
shared this idea
Thank you for your feedback and apologies for the inconvenience.
We are working on resolving the data issue and this should be fixed very soon.
Please note that on the new sales dashboard the order numbers displayed are for despatched orders, but we will also soon be adding another tab which will display the numbers of new orders received as well.
Kind regards,
Click & Drop Team
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Dave
commented
I raised this as a point about a month ago and it has not been done even though it is marked as complete.
"Add back in the 7 day sales graph. It was a very useful tool to monitor daily/weekly sales across multiple platforms."
The graph on the new dashboard DOES NOT show 7 day sales. We constantly have 0 orders shown on this graph on a Saturday and Sunday. The graph seems to show orders dispatched on a certain day NOT orders that have come in on that day. Orders dispatched on a certain day is a useless statistic please change it back so we have a clear 7 day view of the orders that have come in.
This one graph that you have removed was far more useful then all the other statistics that you now show on the 'Dashboard'