General
63 results found
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Logos on labels
Hi - Would it be possible to now remove the Birmingham 2022 logo from the labels and going forward could this be more of an OPT IN to include on labels rather than it has to be included on labels - some of our clients prefer their logo's on the labels - thank you
1 voteYou can specify the logo you want shown on labels in Settings > Trading Name.
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Option to switch off the Commonwealth Games logo
Option to switch off the Commonwealth Games logo from printing - this new forced addition to Click And Drop is unwelcome:
- it wastes a lot of ink/toner,
- it is distracting on the label, increasing the chances of mis-delivery
- for international customers, very few people care, especially outside of Commonwealth countries
- for international customers, it looks suspicious from a customs' point of view as though there is something in the package that isn't in the e-customs data.
Please add a switch so we can disable it.
3 votesThank you for your suggestion. You can upload your own image in place of the commonwealth games logo.
Kind regards
Click & Drop Team
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Delivery reference number for standard services
When you use BPL1 & BPL2 service for large letter, the 2D Barcode number is not displayed on the order page in Click & Drop.
This is always generated when you purchase the label, so I am not sure why this information is not able to be put on the order and then when the manifest is generated, the delivery tracking number is also exported to Amazon/eBay etc
1 voteThank you for your suggestion - Click and Drop will show you the reference number once you have printed the label. Click on the order - On the Black bar - click on the cog wheel on the far right side and tick Tracking number - the barcode number will then appear on your order in red.
Kind regards
Click and Drop Support
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Display 4 SKUs as a minimum
Printed labels should display 4 SKUs as a minimum and then the plus more. eBay seller like ourself have offers such as buy 2 get 2 free and buyers are allowed to choose 4 variants. This means 4 SKUs should appear ideally before the "Plus More" shows.
This slows down dispatch times hugely as each order has to be checked on CnD for the full SKU list and then written on the label. There is plenty of space on the label in the SKU box as apart from the customer order and CnD label number we have nothing else appear. …
17 votesDear Users,
This request has now been implemented. Thank you for your suggestion.
Kind regards
Click & Drop Team
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Amazon and eBay Valid Tracking VTR
When manifests are scanned on handover this should automatically generate a handover scan (and upload to each store) for each tracking number associated with the document.
This would save us all a lot of time and money and we could put this issue behind us.
1 voteHi, thanks for your suggestion. Amazon and eBay integrations have their order status updated to despatched once the orders have been manifested. If you are having difficulties with your shipping updates, please contact help desk.
Kind regards
The Click & Drop Team
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Show Tracking Status in Click & Drop
When sending an item tracked it would be very helpful to have an extra column showing the different stages of that items stage - so at a glance you can see the delivery status, filter by undelivered etc.
This would save clicking on each item and regularly checking.
50 votesHello,
This was completed in our 7.23 release in November 2021. You can add the tracking status column to the manifested orders grid using the column configuration settings found at the top right of the grid
Kind Regards,
Click & Drop Team
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More convenient 'End of Day' report
It would be handy to have a concise list of all the orders that have gone out in a day.
Maybe an option to print alongside the manifest?The reports produced by 'Click & Drop' feature every single bit of info possible, and takes many minutes every day to delete enough stuff to fit on a piece of A4!
(your user manual suggests you can edit the columns before producing the CSV, but this is not the case)2 votes -
Etsy Integration - Mark orders as dispatched Feature - Change request
Hi
When using this feature, it is marking the orders as dispatched whenever we "print a label", but it would make better sense to mark the order as dispatched once the order has been "added to a manifest" instead as this is when we indicate that an order is going to be dispatched/posted.
For example, we sometimes outsource the "packaging" of some orders to others to do for us. Because they don't have access to our systems or a label printer etc, we would print all the labels to hand over to them along with the orders to package. They…
1 voteDear User,
Thank you for your suggestion. Please review 'Settings / Miscellaneous' and ensure you do not have the option to "Mark order as despatched when label is generated" enabled.
If you continue to encounter difficulties, please contact the Helpdesk.
Kind regards
Click & Drop Team
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Filter IOSS numbers within trading name into customs data on manually created orders
The IOSS number integrated into our trading name doesn't not automatically filter into the customs field on manually created orders. I've verified that the other customs/tax codes within our trading name for Australia, New Zealand, Norway, etc. do get included among the electronic customs data, but the IOSS number has to be manually input each time. Around half of our daily orders have to be created manually as they're from websites not (yet) integrated with Click & Drop, so this would be a huge help for us. Thank you.
1 voteDear User,
Thank you for your suggestion. Click & Drop can automatically apply your trading name IOSS number to manually created orders.
Please review your Default Customs Settings in the Click & Drop platform, ensuring you have:
- Specified a 'GBP cut off level', the value in GBP up to which you use the IOSS scheme.
- Have selected 'Automatically apply IOSS number'.
Once you have configured these settings, your trading name IOSS number will be applied to manually created orders:
- Beneath 150EUR if transacted in EUR.
- Beneath the 'GBP cut off level' defined above, if transacted in GBP.
Kind regards
Click & Drop Team
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Display Product Image In Open Orders Screen
One extra column on the orders screen (maybe next to "Product Identifier (SKU)") should be a thumbnail of the product. Hovering over/clicking on it should show a full size image. We have 26,000 products on the database with photos added, but that is little use if we cannot see the ordered products when we are despatching the orders. Thanks.
4 votes -
Send dispatched email through EKM integration by passing "true" on send email attribute in addition to tracking number
Tracking number is now sent to EKM through the integration, but an option to send a "true" value back on the "send email" attribute would trigger an automatic dispatched email from EKM to the buyer, as happens with eBay.
Could this be optional in the integration, as EKM currently don't have a permanent Bcc in the email template to send a copy of the email to review platforms, which needs to be added manually for each batch of dispatched orders.10 votesDear User,
Click & Drop allows you to specify the state returned to EKM when an order is despatched, including non-despatched states. This will allow you to both update your store, and avoid the email being sent automatically before you have had the opportunity to add the BCC address.
Kind regards
Click & Drop Team
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Have labels in ZPL format as well as PDF
PDF labels are great for simple "ebay" or "etsy" customers, but for SMEs using the API, and larger commercial integrations, the infrastructure on site means that there are multiple pick/pack stations, with networked Zebra printers. Seeing as ZPL is the predominant label format, it would make sense to have the server send labels in ZPL directly to the label printers.
Just specify an option on the API call to choose the label format.
2 votesThank you for your suggestion. You can already support a multi-workstation label printing process using separate user accounts on each workstation and print assist.
If you require ZPL format for other reasons, please add another suggestion.
Many thanks, the Click & Drop team
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Mark orders as despatched on channel - Ability to exclude certain products to fix VTR issue
A big issue at the moment is trying to manage Amazon's VTR when we send letters,
A quick and simple way this could be handled is having the ability to stop Click and Drop marking certain orders as despatched.
For example, If I could select a product in click and drop (a low value item that we send by letter) not to mark as despatch on Amazon, we could log into Amazon and Mark as despatched on there platform with the option Stamps / Franking Option which does not count towards Amazon's VTR
3 votes -
Change wording to reflect customs documents needed for sending to the EU
Your wording on the postage paid for page says this : "Once you have placed your labels and - if sending outside of the European Union (EU) - your customs declaration forms onto your items, you can choose to either:"
You need to change that as the customs declaration forms are also need for postage to the EU now.
2 votes -
Scrolling down the booking page can reduce input weight value
Adding weight to Click & Drop then scrolling down quickly to select service can reduce the desired weight by 1 or 2 grams depending upon how far you scroll down page.
Seems strange but I regularly find you have to click outside the weight box to confirm and set value.
An example - booked Parcel at 995 grams, if I scroll down the value will change to 994 grams.
Just in case anyone else has found same problem.
1 voteDear User,
We cannot reproduce this behaviour. If this behaviour recurs, please contact the help desk.
Kind regards
Click & Drop Team
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Allow old "store postage method" entries to be deleted from the list of methods used in shipping rule creation.
"Store postage methods" are automatically imported from our webstore into click & drop. We often change the name of these methods to reflect current shipping estimates.
This means we have a huge list of 40 shipping methods to sort through when creating a new postage rule. Every single postage method that has ever been used in our store is found in this list when creating a new rule.
I would like to delete the old, redundant postage methods from this list (or just let me delete all of them and re-import the ones in use right now).
2 votesDear User,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Support Recipient EORI on CN22 & CN23 Declarations
Add end user (Business) EORI/VAT for CN22\23 as this is required for shipping B2B into the EU
6 votesYou can now add your Recipient's EORI number when creating an order going to an EU destination. The number should appear in the Company EORI no. field in your CN22 and CN23 documentation.
Kind regards,
Click & Drop team
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export to xls is creating an xml file instead of xls
Recently the manifested orders export function is generating an xml file but labeling it as an xls - I have to open and resave it (after warnings by any sw that tries to open it). Oddly it doesn't do it all the time looks like there's a bug there?
2 votes -
Automatically populate SAFE PLACE instructions, or alert as to their presence
Currently - safe place instructions are only realised upon printing the order out, unless each order is viewed individually.
Enable either the safe place instructions to automatically populate or alert the user that they are present for review.1 voteDear User,
thank you for your suggestion. Where a Safe Place message has been supplied for an order from a marketplace supporting SafePlace, you specify a service supporting the same, the instructions will automatically be populated.
We will consider visibility around SafePlace for a future release,
Kind regards
Click & Drop Team
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Show Customer Upgraded Postage on Click & Drop from Amazon / eBay
Show customer upgrade on postage via eBay or Amazon on click and drop. if customer has chosen an upgrade or even free deliver, please show it on the options, so we can apply what they require. visually this is needed
2 votesHello, thank you for your suggestion. This is already possible in the Order Details pane and is shown as 'Store Postage Method'. Furthermore, you can build shipping rules to apply postage automatically according to the 'Store Postage Method' selected by your customer at the point of sale.
Kind regards
Click & Drop Team
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