General
218 results found
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Get C&D working with Safari on earlier Macs again...
Until last week, C&D was working perfectly fine for eight years on our MacBook Air despatch computers with Safari and then an update from Royal Mail killed it. Royal Mail tech support advice is to buy newer laptops, which for a small business isn't going to happen. Developers should just do their jobs and make sure changes are backward compatible.
4 votes -
Allow Combination of Multiple Orders into A Single Parcel
We occassionally get Ebay customers making several separate orders, all for the same address. Obviously we combine the orders into a single parcel to save on postage and so that the customer receives the orders together. However, it is a real pain to do this in Click and Drop. Currently, we have a customer that has ordered 3 items, each as a separate order. This means I have to edit one of the 3 orders in C&D. Then I have to delete the other 2 orders. Then at the end of the day I have to remember go into Ebay…
14 votesThank you for your feedback.
This feature is currently in development, we will update this page once it is available.
Kind regards,
Click & Drop Team
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How to send letters to the USA?
How do I send letters to the USA using Click and Drop please? The option do to this was removed on Tuesday.
In his email dated 28th August your colleague Micheal Irwin (Director of Export) says this "If you only send personal correspondence to the USA, you are not affected by these changes“ So this is the reason for my query on letters.
I’ve had product codes added to my account for parcels but I need to send letters to the USA. I’ve been using product code DP3 previously for sending letters to the USA.
3 votes -
Add DDP for Large Letters to the USA
Add Large Letters with DDP for the USA please.
80% of my orders are Large Letters to the USA and today I had to send them as Parcels which has increased my shipping costs hugely.2 votes -
automatic refund for lost tracked post
If a tracked item is shown as not received after ages. Then obviously that item either hasn't reached the destination, or it hasn't been tracked as was paid for. So the cost of postage could be automatically refunded without the customer (who has already lost a sale) can at least get their postage costs back without filling out a massive form.
4 votes -
Report/enquire/request help with Tracking Number
Being able to Report a missing parcel or enquire/request further help with the Tracking Number in question from user Click&Drop account would be great. There is no easy way to contact Royal Mail if a parcel is undelivered. For example a Tracked 24 Track Your Item page says it has been delivered, but no PROOF image has been uploaded. The current system is a never-ending loop of contact pages.
2 votes -
Add Parcelforce Bookings to Click & Drop
Are there any plans to add Parcelforce bookings to the current Click & Drop OBA services?
In the past I have used the Parcelforce website to make booking without any issues and drop the items off at the Post Office. Today I fired up the PF website only to find that things are now done via the consumer version of Click & Drop site. Well all I can say is what an absolute pain in the butt it was to book a simple parcel compared to the old PF site.
Also the label shows how much I paid for the…
2 votes -
Have an easier way to complain when you have incorrectly charged us for a wrong size package.
Twice now you have incorrectly charged us when you think a Large Letter should be a Parcel.
The first one had a picture of a Card Backed Envelope being handed to my customer, so there was no dispute and you eventually refunded the charge.
The second one we only found out about because the invoice was a different amount to what we expected so had to go through it line by line to find it. This one has no picture, but we have confirmation from our customer that it was a large letter which went through her letterbox.
I first…
4 votes -
Customer (Receiver) EORI field should be added as field in the address book
Our address book contains saved details for regular customers, covering 99% of our orders. With the upcoming Windsor Agreement, an additional field should be introduced in the address book to store customers’ EORI numbers. This would eliminate the need to manually enter the EORI each time an order is created. Instead, it should be saved within the address book and automatically populated when placing an order, ensuring a more efficient and seamless process.
6 votes -
fix the problem of not being able to delete unwanted orders
I have been unable to delete unwanted orders now for several weeks, is this due to be fixed? my orders page is getting very cluttered with unwanted orders making it difficult to find the orders I do want
3 votes -
Bug - Notification uses sender email instead of recipient email
When generating an order with Click & Drop API, email notification goes to sender email address, not recipient email address. Can clearly see in our request we are sending the correct information.
1 vote -
make the shipping Cost option editable on the Address details Page
When you manually enter an order on Click and Drop there is an option for the Shipping Cost Box.
After an order is entered there is no option to enter a cost in this box.
I propose The Shipping Cost should be available to edit on the Address details page.4 votes -
Bug: Tracked 48 orders not Showing "We've got it" in click and drop - Just "Manifested" lable
Tracked 48 orders in the click and drop orders screen for business customers seems only to be showing "Manifested" status and not pulling through the "We've got it"
Click and Drop - Just shows Lable Generated > Despatched > Manifested
Royal Mail Website - Shows "We've got it"
Click and Drop order flow is missing the "We've got it" stage before "Delivered"
Please confirm you can replicate, and this bug will be fixed?
4 votes -
Pass through References from Click and Drop to Invoice for Tracked 24/48
When using Tracked 24/48, no reference is carried through from the Click and Drop orders to the generated OBA order or the Invoice. This makes tying up payments to the correct job very difficult for our Accounts Team, as usually we reference the Job Number in the Product Description field. With Tracked batches there is just a random order number generated which doesn't help anything. Using Departments is not the solution, as we have a unique job number / reference number for every order we do.
1 vote -
Change C&D so that it pulls through the weight of the item when bulk printing
When you tick lots of orders, so that you can bulk edit, it then asks the weight. but each order has a different weight. if bulk editing, it should blank out the order weight field and pull in the induvial orders weight so that I can select the same postage option for lots of different orders. otherwise I now have to create each shipping label separately and this is very time consuming.
1 vote -
Don't require gray mailsack for 20 or less items
I am not having my gray mail sacks delivered and have been using bin bags for a long time now. I think maybe I am low priority because I don't have much to post (sales are slow atm) it would stop me having to constantly chase up mail bags and borrowing them from the post office if I could just hand them in or post them in a letter box as they are always large letters.
3 votes -
option to send and insure to USA with a value over £100
We need to be able to send parcels to USA and insure for more than £100 on click & drop DDP
1 vote -
Duplicate Name identifier
We have people, every single day that buy numerous products and check out individually every time. It's hard to find these peoples name in 1000 orders unless we really check them. It would save royal mail delivering to the same people 3/4 times if there was an alert for the same name or post code. We could then put them orders together and send in one package.
5 votes -
More SKU's lines on the label
Hi Royal Mail team,
Please can you expand the number of SKU lines visible on Click & Drop labels?
At present, the “Customer Reference” block only shows ~3–4 lines of SKU text, even though the block itself has much more space available. The SKU list is vertically centred, leaving unused whitespace, and a large portion of the block is taken up by the logo area. In addition, the line “Royal Mail: UK’s lowest average parcel carbon footprint 200g CO2e” occupies space that could be better used for operational data.
Our proposal:
Move the SKU list to the top of the…
1 vote -
Bug "In Transit" twice for BPL orders rather than "Delivered" + 1 hour time difference
When tracking BPL 2nd Class Orders
By clicking on a click and drop order and following the order progress.There is a duplicate "In Transit" bug
"In Transit" is listed twice for BPL orders rather than the 2nd "In Transit" message being > "Delivered"
Also the + timestamp is 1 hour before delivery scanSo what is Delivered @ 11:43 - as shown on Royal Mail main tracking website
Is showing as In Transit @ 10:43 - shown inside click and drop order/manifestedPlease confirm you can replicate, and this will be fixed?
3 votes
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