General
183 results found
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Ability to bulk export billing addresses (including emails) to XLS
Currently, if you use the "export to XLS" it does not include the billing address and email associated with the order. I require the ability to export this information in bulk as this is the only way to extract customer email addresses from orders from marketplaces.
1 vote -
Add option to Mark Collections as Delivered / Completed
I have spoken to customer services who have recommended I go through this feedback link as there is nothing they can do. We have two "active" collections where the packages have already been collected and been delivered, so want to either cancel them or move them to "completed" just to keep our active booked collections clear and tidy with just actual collections we are waiting on to make things easier to manage. One of the collections has an amend or cancel option, however I keep getting an error message saying an unexpected problem has occured, with a different reference number…
4 votes -
Sort items on dispatch notes
The ability to sort the order in which SKU's appear on the dispatch note would be massively beneficial for us and we would imagine many other retailers.
For example, SKU's A>Z
2 votes -
Add integration for PayPal orders and invoices
I have clients who pay over the phone via PayPal, by invoice via PayPal but there is no integration to pull orders from there so I have to create them manually. Can you consider an integration for PayPal please?
2 votes -
Add More Detail To Invoices
It would be useful to have information on the invoice i.e letter, large, parcel etc.
Every line just shows the same item Royal Mail 24/48. You can only work out which is which by dividing total by quantity.
Can we also have the price per item shown on the line.
3 votes -
Adding 'Product name' to Manifested Orders report
Can we add "Product name" column to the XLS export? It would vastly help to understand quantities of certain product shipped in a period of time
2 votesThank you for your suggestion. We will consider adding 'Product Name' to the Manifested Order Report in a future release.
Many thanks
Click & Drop Team
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Make 'Despatch Date' Mandatory If 'Future Dated Orders' Selected in Settings
On 'Allow Future Dated Orders', I would like Planned despatch date mandated before I can move on to the 'Apply Postage' screen. I often mistakenly forget to enter the planned date.
1 vote -
Automatically select ADD' Customer Delivery instructions' to orders when doing as Batches
Your new web interface deigns for CLICK and DROP - really need to address the need automatically select ADD' Customer Delivery instructions' to the print labels..... at present its a manual instruction which looks like a after thought bottom right of screen - many operators may miss this critical message!
thank you
1 vote -
Support More Than 2 SKUs On 6x4 Labels
A lot of our customers buy several items at once.
The SKU area on the 6x4 thermal label only shows 2 of the SKU in total.
We use the SKUs on labels as a packing list.
The character limit for SKUs is 100, but only 2 of our SKU appear on the label (approx. 10 characters) and there is still plenty of space for them all to be printed. If there is space available for 100 characters on the label.
4 votes -
Add a Method to Identify Orders From Know Scammers (Blacklist Address Book)
Amazon A-Z is a well know internet scam these days and royal mail tracking does not do anything for Amazon, they still refund the customer. We have a couple of regular customers that do this, we can't block them like on ebay and with many orders we sometimes miss them. Just add a page where we can add names or addresses, that then come up with an alert when they buy. Like an exclamation mark similar to international orders. This would be beneficial to both us and royal mail as it would stop many claims.
2 votes -
Postage Method
In the new BETA C&D when applying postage we must be able to see what postage method the buyer has selected. In the non BETA version we can slightly scroll up and can see what the postage method is, usually Royal Mail 48 but this changes if the buyer upgrades to RM24 and so on.
On eth BETA version we cannot see what postage method needs to be applied to an order on the 'Apply Postage' page.
3 votes -
Add Integration For Sytist
I currently run a photography company that results in a large volume of post. Sytist is the industry stand e-commerce solution and currently it is not integrated. The system can produce csv files for the creation of the labels, but the tracking info is not passed back
1 vote -
Be able to Manifest all or some items in a batch
We have 175 items in a batch. All labels have been generated and items are ready to post. However 43 items are for overseas which we currently are unable to despatch due to Royal Mail. I can't just select the UK orders and Manifest. Should be able to Manifest items within a batch
4 votes -
Have the option to return the Click & Drop labels in ZPL label format
Have the option to return the Click & Drop labels in ZPL label format using API.
This would be a great help for a new packaging machine that we now have.
Many Thanks1 vote -
Add Ability to Sort by Weight in New Orders Grid
The new Orders Grid is missing a feature found in the original.
You can sort by weight, so that it shows the lightest in order down to the heaviest.
2 votesHello, thank you for your suggestion. We are adding the ability to sort by weight in a coming release.
Many thanks,
Click & Drop Team
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Import Customs Data From Shopify With Orders
I currently have to manually enter customs details even though they are already entered on Shopify. Surely the RM Click & Drop should just pull them through?
6 votes -
Display Future Despatch Date After Applying Postage
When we are not getting a collection on the day we are applying postage, we change the dispatch date but we are unable to check that the correct dispatch date has been entered for all orders. If there was a way to see the dispatch date that had been applied this would be beneficial so we could re-apply the postage to any that were not correct.
8 votes -
BETA UI orders list 'status' field - make optional
Can the "Status" field be selectable under the column manager akin to other columns, as takes up screen space on small displays causing scrolling - it may not be relevant to all users when it just says 'manifested' for every entry...
1 vote -
Delete Orders Using the API
The Delete function is currently only available to Channel Shippers, why is it not available to API connections and can this be made available.
6 votesHello and thank you for your suggestion. We are considering improvements to our API; we will review including a delete order function as a part of this.
Many thanks
Click & Drop Team
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Beta Orders Grid: Cannot Select & Copy Text
In the Beta version of the Open Orders Page, I am not able to highlight and copy text, such as channel order number, customer name, and postcode. These details are often used to check/match orders back in the platform or third-party software.
1 voteHello and thank you for your feedback. We are working on an update that will allow you to select and copy text details directly from the Beta Orders Grid.
Many thanks,
Click & Drop Team
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