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  1. Automatically reprint label after changing address

    When I edit an address, why do I then have to select it and click on "Re-generate labels" at the bottom of the screen to get it to print out?

    Surely the whole reason for editing an address is to generate a new label, otherwise why would it need editing?

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestion. Unfortunately, forcing the system to reprint the label may cause other customers to use paper and ink unnecessarily, and this is the reason why offer the ‘re-generate label’ function, so you can control when your own labels are produced.

  2. oba down

    For the last week, every time we have gone on to OBA around 1.30pm to 2.30pm, when we need to print our invoice, OBA has been down.

    Today we wanted to go on OBA to check a price before we completed our Click and Drop orders, but we couldn’t because it was down.

    We process the order via C+D, manifested and got the final price. That price was a LOT higher than we had expected. Had we been able to check OBA and got the correct price, or if C+D gave us a price BEFORE manifesting, we would not have…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your feedback. We were not aware of OBA systems being down during those times. We would strongly urge you to contact our support team who will be able to identify any specific issues with your account, and provide a resolution.
    We are sorry for any inconvenience caused.

  3. Stop messing about with Royal Mail On-line services!

    Has no-one at Royal Mail ever heard the expression "if it ain't broke don't fix it". I've just been forced to use Click & Drop after years of using other means of on-line payment & label printing. I found the whole experience as user-friendly as a cornered rat. To add insult to injury I found (after paying) that I couldn't take my Parcel to a Post Office. Please consider me no-longer a supporter of Royal Mail.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  5. Click & Drop Desktop

    New Click & Drop Desktop....

    "In order to use Click & Drop Desktop, you must use a computer or device running Microsoft Windows 7 or above"

    You couldn't make it up. Please stop trying to dictate to your customers what technology they should use!

    1 vote
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    4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. New update (end Oct) enabled logo to be added to shipping label

    Has anyone else found that logo is only adds to Amazon orders. We found that orders generated via Ebay are not adding logo to shipping label.

    1 vote
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  7. Not all Amazon orders are appearing in C & D,

    We use Amazon and Ebay and while ebay orders always apear in C&D for us to process we have seen that many Amazon orders are not being transfered across and so we are having to input them manuely and run the risk of missing an order.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  8. Return address on labels wrong font problem

    For the last week or so (possibly since the last release of CnD OBA on the 23rd), we are having issues with Click&Drop Shipping labels via dropbox having the wrong (or a substitute) font on the return address.
    The font is correct when we regenerate the label in CnD (which goes
    direct to the printer using print assist)

    The font is too big - as big as the delivery address, so could get
    confused. We have checked this on multiple
    computers, & the error is consistent. The incorrect font also shows as
    incorrect on screen - Is one of the…

    1 vote
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  9. Fix Incomplete Magento 2 Integration

    The Magento 2 Integration does not populate the carrierCode attribute when connecting to Magento 2, so it is not possible to correctly identify which tracking numbers are from Royal Mail.

    Please set the carrierCode attribute to something unique such as "royalmail" or "rm".

    Without it customers are unable to track their package and tracking numbers are not recognised by Amazon when Magento 2 synchronises with Amazon.

    Now if there was an API that we could access this would not be an issue, but as Royal Mail have chosen to make their own 'integrations' with multiple platforms, we are now forced…

    1 vote
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    4 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  10. Just let me log on

    I've wasted hours trying to log on to this click and drop thing. Old password not accepted and neither is trying to create a new account. Completely ridiculous. Hermes it is then

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. Scan the parcel for 'Click and Drop Tracked Parcels' when the customer presents the parcel.

    When I drop off a tracked parcel. It would be good if the parcel could be acknowledged on the system in real-time. It is a tracked service and that should start immediately. I obtained a certificate of posting at 9.20 and it was still not acknowledged on the system at 9.55. It was at the Taunton sorting Office ref: TN045009937GB

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. Send email notifications when there is a problem with the system for example after an update. Would save telephone calls etc

    Send email notifications when there is a problem with the system for example after an update. Emails are sent out detailing the update so the same could be done when there is a problem. This would save calls to the support centre.

    thanks

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. Edit Orders

    In the latest release it says "We now allow you to edit orders in 'label generated status'. If your customer requests as change of address after you have generated a label, you will no longer need to reset the order to make the change.
    I am unable to see how to do this as when i generate a lable it auto goes to dispatched and unable to edit it???

    1 vote
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    0 comments  ·  News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for your feedback.
    We allow you to edit your labels before they have reached ‘despatched’ status, as this assumes you have placed your items in the post already.
    You might need to check if you have the ‘mark as despatched in channel’ option ticked in your integration settings. Otherwise, you will need to completely reset the order and generate a new label.

  14. NOT having to drive nearly 10 miles to drop off a parcel after it being refused at my Post Office

    Who at RM decided that having to drive nearly 10 miles to drop off a parcel after it being refused at my Post Office was going to be a positive experience?

    1 vote
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    2 comments  ·  News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →
    declined  ·  Administrator responded

    Hi. I am sorry to hear you encountered difficulties with Royal Mail services.
    This page is for feedback and suggestions about the Click & Drop website. We are unable to assist with general enquiries and complaints. Instead, we advise you to make a claim, or to contact customer services who will be able to help.
    personal.help.royalmail.com/

  15. Allow address books

    As it says in the title... allow an address book and the selection of an address from a predefined list of saved addresses...like there used to be before you made the functionality rubbish

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    declined  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. Fix the WooCommerce authorisation - currently doesn't work!

    The woocommerce integration doesn't work - I get an error message (missing parameter app_name) when trying to authorise Click & Go with Woocommerce.

    1 vote
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    0 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
    declined  ·  Administrator responded

    Hi Bex,

    Unfortunately due to WooCommerce being a self hosted integration we can sometimes run into errors, we are currently not aware of any issues regarding our WooCommerce integration. You may wish to contact our helpline for further assistance, the contact information can be found here: https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support.

    Due to the lack of support I will be closing this as our integration is functioning as intended.

  17. Speed up the process of tracked postage

    At the moment, we have the absurd situation where businesses with high volume are using Click & Drop (to save time) but if you're sending items tracked, you're told at the Post Office that each item has to be manually processed and put onto the system which is a VERY time consuming process with the Post Office insisting on weighing each item, asking which country region its going to, how much postage you paid etc etc, half a dozen questions..

    1 vote
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi.

    I am sorry to hear you encountered difficulties with Royal Mail services.
    This page is for feedback and suggestions about the Click & Drop website. We are unable to assist with general enquiries and complaints.

    Instead, we advise you to make a claim, or to contact customer services who will be able to help. For more information on how to do this visit: https://business.help.royalmail.com/app/contact if you are a business customer or https://personal.help.royalmail.com/app/contact if you are a personal customer.

  18. Have a look at your eBay selling channel integration

    eBay has either stopped cooperating with your platform as of June and requires re-authorising an existing connection to eBay.

    We haven't had any notice about this from Royal Mail or eBay and it just appears to have stopped working.

    Either eBay is responsible (they have an interest now in sellers using eBay Shutl for postage) else Royal Mail has changed something on its platform.

    Either way, re-adding a connection and approving on the eBay side does not work still for me. The connection icon is green but it's not pulling orders into Click & Drop (nothing since June).

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  19. How do I get certificate of posting?

    I've just bought a C&D postage label, for Standard shipping, to Sweden. It says on the screen "don't forget to take your certificate of posting" to the PO to have it stamped, but I can't see this CoP anywhere, on the screen, or to download. Also, is this the best place to ask such questions - is this the C&D help forum? Thanks a lot for any advice about this. It would be appreciated.

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. 224 PACKAGES HAVE GONE MISSING & NOT DELIVERED

    I dispatched over 200 items on Monday 20th August and none of them have been delivered I have over 200 customers complaining that they have not received their items, I’ve contacted Royal Mail and they have advised that nothing can be done. This is absolutely ridiculous that’s over 200 items which have been lost or misplaced and I’m getting no help what so ever.

    I’m confused and not sure what to do can someone @ Royal Mail please help me find out what has gone wrong and how can 200+ items just go missing?

    1 vote
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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