General
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Sorting orders by product details (SKU)
Why orders can't be sorted by product details?
Orders can be sorted by every other details like channel, country, post code, customer name etc. The only way we can't sort orders list is by product details which in my opinion is must for every sellers. If we can sort orders by product details this will make life easy for packaging. we print orders on thermal printer and it will take forever to arrange orders based on products.
I request royalmail technicians to please sort this out. If only we can arrange orders by product details(SKU) packaging time will take half…
50 votes -
Please add some info to distinguish between letter and large letter on the label
Please add some info to distinguish between letter and large letter on the label
16 votesThank you all for your suggestions. We are planning to include the packaging format on labels as part of our next series of label improvements.
I’m afraid we cannot offer a date for when this will be implemented yet. -
Why ask for a title when you don't print it?
I thought it was odd that the address section does not give a box for a title but the order generator does. Now I know why !!!
Even if you put something in the title box you don't actually print it on the label.
That is ridiculous.
Many of our customers are elderly ladies who prefer to use the "Mrs" in their name. We like to use it as it shows respect. Now our customers think we are ignoring it !
We will have to resort to putting the Mrs in the First Name box as well as their name!!!13 votesHi and thank you all for your suggestions. We are planning to remove the title field and instead have a ‘Full name’ field. Everything typed in there will be displayed on the label.
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Provide a preview of labels before purchase
I composed a label for an overseas destination. All appeared OK in the sidebar as I progressed, but when the label was delivered it was lacking the addressees' surname. No warning was given that it would be incomplete.
I understand from a reply to my complaint that the the address fields are limited in length. If so, they should not appear untruncated in the progress bar.
A preview of the label would at least give the user a chance to spot this and perhaps find a workaround.9 votes -
Populate CN23
Why is it that you have done all the work for populating the CN23 for the pre electronic information yet you have not bothered to have it populate all the required fields such as the sender and the recipient ? It seem obvious to have these populated as the information is there. Alos the category is a required field so why can we not populate that from any import?
The current version of the CN23 means that every one has to have handwritten information added making them look untidy and time consuming to fill in our details and the customer…5 votesThank you for your suggestions. We are currently working on pre-populating the missing data and specifying different printers for CN22 and CN23 documents via Royal Mail Print Assist.
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Customs Data Electronic Advanced Notification
Can you please advise us when the automatic submission of customs data to other countries goes live. I note that as you are still unable to edit/change products once added to an order, or unable to split an order, much of the product data that is attached to my international labels is incorrect. I just override the weight to be the correct value and leave the incorrect product information as is and hand write a CN22 form. So, given the product information, when submitted electronically by RM on behalf of the sender is a legal declaration of the contents of…
5 votesHi, and thank you for your suggestion. For orders going to countries that require electronic customs information, we will be including the ability to add and edit all product and customs data.
We cannot give an exact day yet for when this will be released. -
Address book
We would like to be able to save customers email and phone numbers to our address book. This was an option we used with DMO.
5 votesHi,
Thank you for your suggestion. We are aware that this functionality is not available in Click & Drop.
You’ll be pleased to hear that this is being worked on and will be available in the near future. As soon as we have a release date we will update you.
Thanks
The Click & Drop Team -
Click & Drop Desktop - only 50 orders can be imported at a time - why?
Installed C&D Desktop last night. Logged on this morning, 99 orders to print out. File is uploaded to Desktop, nothing happens. I have a look in the "Errors" folder to find you can only upload csv files with 50 rows in.
I never had this problem with Dropbox - and it's a bit worrying if your system can't handle more than 50 orders at once (we'll have 400+ per day in the few weeks leading up to Christmas)
Back to Dropbox I go until this gets fixed.
4 votesHi and thanks for your suggestions. We are currently working on increasing this limit.
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dropbox integration replacement
according to message on 01/04/2019 - dropbox is being replaced with C&D Desktop - is there a mac version for this forthcoming? strangely it mentions ios - however here we use macs and having to run a vm to use desktop is going to be quite a pain frankly. when is dropbox being retired?
2 votesHi and thanks for your suggestion. Offering Mac support for our Click & Drop Desktop application is currently in the late stages of development, but we can’t offer a date of completion just yet. We apologise for the delay, and we will post further updates as soon as we are available.
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Import HS Codes from Shopify Products or have a Default HS Code in C&D
Hi, it would be great if you could import HS codes from Shopify products.
We have over 3000 products, and it is difficult to process this volume of orders every day on Click and Drop. We only actually have three HS codes, so either importing from Shopify, or having a default option within Click and Drop that assigns a code based on a rule would be perfect.
2 votesHi and thank you for your suggestion. We are currently working on a series of ‘Default customs information’ settings designed for our customers who send the same kind of items regularly. Keep an eye on our help pages and user messages for further updates.
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Tracked/signed for over 2kg documents
We are a bookshop - so we use printed papers a lot - Currently we can only import on the CSV file parcels up to 2kg on Tracked/signed for services, we then have to go into each entry and change the weight and size to Documents - why can't we have Documents as a uploadable item
allowing up to 5kg? It is very time consuming.1 voteHi and thank you for your suggestions. This functionality is being worked on currently and we hope to have it ready as soon as we can.
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