General
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Full view of delivery status on dashboard
We can view a dahsboard of what deliveries have been posted out, but not the status. To avoid clicking on every . single . sent . item to see if it has been successful / if a card has been left / if a delivery has been attempted and will be re-delivered/needs attention (action from customer) / etc, it would be more useful if the dashboard seperated this out in an easy view. Then we could open the problem item tracking details for full information and take any relevant action, rather than have to hunt for any problems/delays. This would…
73 votesHi all and thanks for your suggestions.
We are pleased to announce we have been able to begun work on this feature. We plan to improve our order timeline, so that you can see exactly which stage of the process each item is in, including when your item is in transit, and has been delivered.Click & Drop support
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Click & Drop REST API
Please provide the Click & Drop dedicated API that would allow the developers to implement solutions for the clients that are using C&D.
It would be great if the API would allow to:
- Login to C&D using the client user name and password
- Look up order by specific fields i.e. channel reference
- Download orders by its status or a date, i.e. all orders with the status new or label generated.
- Ability to update the order status i.e. from "Label Generated" to "Shipped"
- Ability to create orders and purchase postageThis would allow the developers to…
56 votesThank you to everyone who signed up to our beta testing program for the public API. registration for this program is now closed.
When the program starts, our development team will collect feedback and use this to inform the next steps of this feature.We will post further updates as we have them.
Kind regards,
Click & Drop support
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Why ask for a title when you don't print it?
I thought it was odd that the address section does not give a box for a title but the order generator does. Now I know why !!!
Even if you put something in the title box you don't actually print it on the label.
That is ridiculous.
Many of our customers are elderly ladies who prefer to use the "Mrs" in their name. We like to use it as it shows respect. Now our customers think we are ignoring it !
We will have to resort to putting the Mrs in the First Name box as well as their name!!!13 votesHi and thank you all for your suggestions. We are planning to remove the title field and instead have a ‘Full name’ field. Everything typed in there will be displayed on the label.
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Provide a preview of labels before purchase
I composed a label for an overseas destination. All appeared OK in the sidebar as I progressed, but when the label was delivered it was lacking the addressees' surname. No warning was given that it would be incomplete.
I understand from a reply to my complaint that the the address fields are limited in length. If so, they should not appear untruncated in the progress bar.
A preview of the label would at least give the user a chance to spot this and perhaps find a workaround.9 votes -
Bug - restore Country of Origin to new CN22 customs labels
The recent version (April 2020) of the CN22 customs label shows Harmonized System Codes, but no longer prints Country of Origin. Please fix.
6 votesHi and thanks for your suggestion.
We are aware of this issue, and we are currently working on a fix.
We can’t give any dates for when this will be ready.Many thanks,
Click & Drop support -
No Tracking Number in Confirmation Email?.....
Yesterday, in using the new "Send an Item" beta site, all went well, but noticed that the Postage Confirmation email doesn't contain the tracking number! (or it is obscured?..). The label clearly does, but also not on the section the sender retains, i.e. "Certificate of Posting for Online Postage".
In other words, if the sender doesn't make a separate, manual note of the tracking number, taken from the label attached to the parcel, before one sends it / drops it off, it is not shown in any materials retained or sent to (i.e. the confirmation email) the sender...
Surely this…
4 votesHi and thanks for reporting this issue. Our developers are aware are are currently developing a fix.
Thanks,
Click & Drop support -
dropbox integration replacement
according to message on 01/04/2019 - dropbox is being replaced with C&D Desktop - is there a mac version for this forthcoming? strangely it mentions ios - however here we use macs and having to run a vm to use desktop is going to be quite a pain frankly. when is dropbox being retired?
2 votesHi and thanks for your suggestion. Offering Mac support for our Click & Drop Desktop application is currently in the late stages of development, but we can’t offer a date of completion just yet. We apologise for the delay, and we will post further updates as soon as we are available.
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