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  1. Add facility to generate new postal label from details of an already despatched order

    Often a customer returns a despatched item to swap for a different size, etc. It is currently not possible to generate a new label using the name & address details from an existing despatched order - the label for the replacement item needs to be created from scratch manually. Suggest providing a new option in the drop-down "action" box when looking at a past label order, to create a new label order using the same name, address and contact details.

    1 vote

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    Hello, thank you for your suggestion. We are currently adding the ability to 'clone' manifested orders which will allow you to create new orders and labels with the same details as a previously manifested order. 


    Many thanks

    Click & Drop Team

  2. please sort out EKM integration as it won't connect to EKM

    I have a business account and I was having problems with Royal Mail disconnecting the integration, It was happening every day, sometimes after just a few hours, so I reconnected and then disconnected many times, but the last time I did it and tried to add again as a new integration, I can't do it, when I press the connect to EKM button, all I get is a page of coding, not even the proper page to say something has gone wrong , hope you can help

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Started  ·  Click & Drop Support responded

    Hello, 


    We will be publishing an updated user guide for EKM. Please be aware there are technical limitations imposed by EKM that can cause, under certain circumstances, your integration to disconnect. 


    Kind Regards, 

    Click & Drop Support

  3. Image of Product Displayed in Open Orders Screen

    One extra column on the orders screen (maybe next to "Product Identifier (SKU)") should be a thumbnail of the product. Hovering over/clicking on it should show a full size image. We have 26,000 products on the database with photos added, but that is little use if we cannot see the ordered products when we are despatching the orders. Thanks.

    3 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Show Package Format on Open Orders Page

    On the orders open page there are lots of headings to choose from to display or hide, but there isn't a way of showing if the items are parcels or large letters.

    4 votes

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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  5. International Letters

    Can the services for Personal Correspondence (letters DP3) be added to Click and Drop. We have these on our OBA but are unable to use them on Click and Drop. The problem with OBS is that you have to select each country and input the number of items for each Country. Click and Drop does this automatically already when you upload a spreadsheet. The only service we can use is OLA which you need to supply customs information for when you create an order although Customs info is not needed for personal correspondence.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Dear User,

    Thank you for your suggestion. To check or change the services you have available to you, please contact your account manager.

    We are aware some customers are having difficulties sending international correspondence without supplying customs information using Click & Drop, we are working on improvements and will notify users when this is implemented.

    Kind regards
    Click & Drop Team

  6. do not auto-populate IOSS field for marketplace imports for Northern Ireland ship-from accounts

    Marketplaces bunch Northern Ireland in with the rest of the United Kingdom for VAT purposes and just do the easiest method for them. E.g. Amazon doesn't put XI VAT numbers on invoices to EU customers, just uses BT postcodes. And eBay treats NI to EU sales as domestic transactions even if the seller is registered for OSS in Northern Ireland.

    In all cases however we do not use IOSS and this may cause confusion when the destination customs officials scan the electronic customs data and see the marketplace IOSS number.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Started  ·  Click & Drop Support responded

    Hello,

    Thank you for your feedback. We are currently looking into this.

    Kind Regards,

    Click & Drop Support

  7. Add quantity column on Orders page for all orders

    please add quantity column on order display page for all orders so we can check how many items have bought together via 1 buyer

    4 votes

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  8. Option to display customer phone number on international shipping labels

    Please add an option to add the customer phone number to the printed shipping label. This is necessary for some of Royal Mail's international delivery partners as they sometimes require the phone number to be visible in order to deliver the package to some locations/buildings.

    18 votes

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    8 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Started  ·  Click & Drop Support responded

    Hello,

    Thank you for your feedback. We are currently working with our International partners to determine what if any phone number should be printed and where it needs to appear.

    Kind Regards,
    Click & Drop Support

  9. 4 votes

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    3 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Started  ·  Click & Drop Support responded

    Hello,

    We are currently developing our site to include features regarding CN22 information specific to Northern Ireland.

    Kind Regards,
    Click & Drop Support

  10. Add Ability to Merge and Split Orders

    Please implement a function to merge orders together.

    Thank you

    202 votes

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    Hello. Please be aware that the IOSS scheme prohibits the merging or splitting of orders for the purposes of shipping. If your intended use is for shipments to the EU where the order is shipped under the IOSS scheme, you will be unable to merge or split orders for shipping. 


    Thanks, the Click & Drop team.

  11. Add integration for Wix

    I’ve noticed almost every other ecommerce store is available to be integrated or something is in the works. If Wix could be added to this list it would be so helpful. Thank you

    298 votes

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    204 comments  ·  Flag idea as inappropriate…  ·  Admin →

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