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  1. 13 votes
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  2. 27 votes
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  3. 2 votes
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    1 comment  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 3 votes
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    2 comments  ·  General » Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →
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    95 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

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    . commented  · 

    2020 and still nothing.

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    . commented  · 

    PLANNED ·
    ADMIN
    Click and Drop Support (Product Owner, Click and Drop) responded · Dec 19, 2017

    STILL WAITING

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    . commented  · 

    10.04.19 this was first suggested in dec 2017 - amazing how this is still not a priority.

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    . commented  · 

    This has been going on for years, and still nothing, !!! This will not motivate them as they will make it too easy for us the paying customer to claim for the LACK of service. Sorry but they are FULL OF IT.

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    . commented  · 

    Nearly Dec 2018 and still nothing!!!! any chance of this being done within the next Year!!!

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    . commented  · 

    Still waiting.....amazing how long this is taking....

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    . commented  · 

    PLANNED ·
    ADMIN
    Click and Drop Support (Admin, Click and Drop) responded · December 19, 2017

    how long do we have to wait!!!!!

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    . commented  · 

    Tyler
    You are so right, the fact is RM know they have the licence for domestic post and so dont care. USPS track everything and cover a wide range compared to RM if they can do it why cant RM, fact is the shop floor staff either have to much pressure on them or they simply dont care.
    and this runs through the whole company.

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    . commented  · 

    TAKING TO LONG, STILL TAKING OUR MONEY THOUGH!!!!!!!

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    . commented  · 

    I use click and drop and I think it’s actually great for a free service.

    FREE, hows that???? tell me,please .
    Anon, Hmmm come out from behind that desk me RM man!!!

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    . commented  · 

    Hello david, I have a message ,as with most royal? (nothing royal about it) mail, every one has this problem, the fact is the service that is provided by rm staff is p*** poor. We have had reps out and they all agree with the customer,rm are so far behind in the times its a joke. How this company is still operating is amazing!!
    I have over 30 a month non scans, I have taken to periodically checking them. Rm48 I am told is a 'free' scanning service. How is this so when we pay for it,and there is no compensation. So its not so free after all is it!!
    Tell me how I can order a 2 pound item from china and it tell me where it is all the way, and tell me its been delivered before my arse has hit the chair in front of my desk!! Yet you can't track an item in the uk in general.
    The mail sacks have holes in them,clearly cut open,oh I'm told its because the posties drag the sacks!! Great, but hold on the hole is in a new sack half way up, could it be a theft!! You can bet it is!!
    I truly wish rm had some domestic competition because anyone could do the job better. Give your staff proper training,and something to work for, rather than take the items we post,give them an incentive rather than rip us all off!! We spend over £4500 a month on post with rm and for that we get a service that is half hearted.
    I wish I had the money to grab so many shares all the top staff would be out of a job,rather than sit there and blind your shop floor and investors with untrue statements that the lost ,claimed stats are down, the reason they are down is because its simply too hard to constantly fill out paperwork for items you have lost.
    Utter joke, it's a poor jobsworth company,and until we all complain nothing will be done!!!

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    . commented  · 

    I look faward to seeing how this works. I can hazard a get..it will still involve some kind of paperwork. .if c&d can show the order is missing with no paperwork (that would cost RM) then why not just add a simple button that after 10 days of no updated scan we can just get a credit for RM lack of responsable footwork in delivering the goods.. and I agree . I was duped into this system with promises. Still as long as the CEO is getting her bonus ..All is well.

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    . commented  · 

    Perfect idea, RM make the claims to long winded so it take up more of your time, TIME we dont have.

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  17. 18 votes
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  18. 19 votes
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  19. 32 votes
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    8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  20. 40 votes
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    2 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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