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128 results found

  1. Display Future Despatch Date After Applying Postage

    When we are not getting a collection on the day we are applying postage, we change the dispatch date but we are unable to check that the correct dispatch date has been entered for all orders. If there was a way to see the dispatch date that had been applied this would be beneficial so we could re-apply the postage to any that were not correct.

    8 votes

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  2. BETA UI orders list 'status' field - make optional

    Can the "Status" field be selectable under the column manager akin to other columns, as takes up screen space on small displays causing scrolling - it may not be relevant to all users when it just says 'manifested' for every entry...

    1 vote

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  3. Beta Orders Grid: Cannot Select & Copy Text

    In the Beta version of the Open Orders Page, I am not able to highlight and copy text, such as channel order number, customer name, and postcode. These details are often used to check/match orders back in the platform or third-party software.

    1 vote

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  4. Special Delivery Orders not being marked as despatched after manifesting

    An ongoing issue that means when a special delivery order is manifested it is not getting marked as despatched. Therefore if there is any delay for these orders, the tracking states RM are still expecting the shipment, even though they already have it. Doesn't happen with RM24, they are showing as despatched as normal, only seems to affect Specials,

    1 vote

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  5. Show Address Book Entries in Search Results

    We are a new user to Click & Drop having moved from a different system & are very impressed with how it operates.

    We are finding it time-consuming having to click on each individual funnel (on each column) to search through records by typing customer's postcode, order number, receiver's name, or company name to find entries.

    Would it be possible to have our Address Book data searchable in the main grey search box on the top right-hand side, with the results shown under a heading ‘Address book’, as it is for ‘Orders’, ‘Pages and actions’ & ‘Help’.

    Twinned with results…

    3 votes

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  6. Shopify Integration: Include non-shippable products in shipping updates

    If a Shopify order contains a non-shipable product add-on (like engraving or gift wrap) the App doesn't update the order status to fulfilled when the label is printed. Which it did previously.

    Shopify handles these product enhancements as a non-standard temporary product which has no option to set a 'Product Location' or 'Requires Shipping' status.

    I won't be the only person seeing certain orders not switch to being fulfilled when the label is printed.

    The prior version just marked the shopify order fulfilled when the label was printed. You probably need an option to allow this or all these orders…

    1 vote

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  7. Delete Orders Using the API

    The Delete function is currently only available to Channel Shippers, why is it not available to API connections and can this be made available.

    4 votes

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  8. 4 votes

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  9. Future dated for shipping rules

    Shipping rules to integrate with future dating orders (for example, future date them x amount of days)
    To allow postage to automatically apply, print and pack the order but it won't be manifested until manually done or x amount of days have passed.

    1 vote

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  10. Increase Maximum Search / Filter Length

    In the last 4 months click and drop reduced the filter characters, this means that I can no longer print my orders in batches it took months of phone calls to work out what had gone wrong. Simply put, a job which I could do in under an hour is now taking me 8 hours due to this change. Please increase the characters on search filter again.

    1 vote

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  11. Show the Parcel ID in Click and Drop

    As Amazon now seems to require the Parcel ID entering for STL Large Letter orders (for Valid Tracking Rate) we really need the Parcel ID to appear in Click and Drop and also the Despatched/Manifested order reports. At present we can only retrieve this from the label above the 2D barcode.

    We don't use the Amazon integration so even if the Parcel ID now gets passed automatically to Amazon we cannot make use of it.

    1 vote

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  12. Amend a Future Despatch Date

    As a mailing house we often future date orders so we can fulfil the items and print and attach the generated labels. Recently we had 6,000 items packed and ready to despatch but was then informed by our client we could not send the items. However the items would manifest in 2 days time as the future date would be met. There is no option to put items on hold or to add a week or more onto the future date. When i spoke to the help team i was told we would need to re-apply postage and print 6,000…

    11 votes

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    Hi, thank you for your suggestion. We are considering ways to improve future despatch handling to allow users to change a future despatch date. We will update the status here when we have this planned for development.


    Kind regards


    The Click & Drop Team

  13. ETSY BUG? - Store shipping method

    Would it be possible to import the ETSY store shipping method as shipping rules are being impacted by this no longer being pulled in.

    1 vote

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  14. Add integration for Crafter's Market

    Please consider adding an integration to Crafters Market. Thank You.

    1 vote

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  15. Multi select different orders for different products and apply the same postage

    As the product weight is already stored I want to be able to multi select DIFFERENT products and apply the same postage. So 20 orders are royal mail tracked 24 but are different products. At the moment you can only do this for items that weigh the same as you have to add the order weight again.

    1 vote

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  16. Assign postage rules by product name

    I want the system to be able to automatically apply a postal service based on the name of the product. You can do it by price but if a large letter size and a small parcel size has the same price then it wont work.
    As the order comes in I want it to know what service it is usually sent on and applies it automatically.

    1 vote

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  17. Increase the Font Size for SKUs

    Most of my picking mistakes are a result of the SKU font being too small.

    5 votes

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  18. Edit Package Contents use entered item weight

    New products in WooCommerce don't carry over the item weight to Click and Drop.

    For example: my 'New Item' is 20g, but my total package weight comes to 150g, after I apply postage it stores 'New Item' weight as 150g - the weight of the whole package.

    If I go to 'edit package contents' and enter the 'New Item' weight (20g), BEFORE I apply postage, it still stores "New Item' weight as that of the whole package.
    Is there a way of making it remember the correct weight?

    1 vote

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  19. Option to Add SKUs in C&D Reports

    Currently, reports have everything what we need except SKU, which is important for generation of bills to our accounts of Amazon and eBay.

    2 votes

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  20. Automatic Total on CN22

    When creating manual orders the total order value has to be input on the first create order page and is optional. When creating orders that need a CN22, the value of each item has to be input, but the total value for the CN22 is taken from the optional order value field on the first create order page. I request that a modification is made so that the system adds up the total value of the items on the CN22 and inserts that automatically into the total field. This would make life easier for users and also avoid errors.

    1 vote

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