General
56 results found
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Click & Drop API Generate Labels
I have a few issues with Royal Mail Click & Drop API.
[1] When sending a request to /orders with the LabelGenerationRequest.IncludeLabelInResponse, 400 Bad Request is returned with 'Amount of labels across all items must not exceed 1'. This is using the CreateOrders end point and on each order is has the property to request a label. With any or all orders as true, this error is returned and no orders are created.
[2] Tracking number is not returned in the response, even when the order is successfully sent to Click & Drop account and has postage applied based on…
1 voteThank you for your feedback.
We believe there are 2 approaches you can take to solve the issue.
Approach 1) Generate 1 order at a time. This will generate a label in the response, including the PDF and the tracking number.
Approach 2) Generate multiple orders without labels (includeLabelInResponse = false). After the orders are created in bulk, you can then request labels in bulk via the Get Labels endpoint. After you have generated the labels, you can retrieve the tracking numbers via the Get Orders endpoint.
When you created orders, the API returns orderIdentifier. You can use the identifier returned to retrieve labels, and the order details. The order details contains the tracking number.
Further details can be found in our documentation:
https://api.parcel.royalmail.com/#tag/Orders/operation/GetSpecificOrdersAsync
https://api.parcel.royalmail.com/#tag/Labels/operation/GetOrdersLabelAsync
Hopefully this resolves your issue. If any further help is needed please get in touch with our support team.
Kind regards,
Click & Drop Team
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! New Batch Page Role Out is NOT Ready ! Please fix these school boy errors before the go live date on the: 10-4-24!
Having sent the below to Customer Support they have asked me to post it on here! Obviously they do not see this as important as it actually is! See Below:
In the new version of the batch page you have missed off the print button that appears automatically so I had to search for a way to get access to my labels! I had to manually generate the labels! Also there is no column for Dispatch Date or Generated Date, you have replaced this with 'Date'. How can you even think about a go live date when its so incomplete?…
1 voteThank you for your feedback.
The new Batches page has introduced changes to the page layout which may have caused some confusion as to the positioning of certain features. Regarding the specific issues you mentioned:
- The Print button can now be accessed from the quick actions menu on the left side of the grid
- The Generated date and Despatch date columns have now been merged into a single Date column which should display both dates.
For a more detailed description of these and all other changes to the Batches page, please consult our help guide. This contains screenshots which may be helpful if you are still uncertain on how to process your orders.
Kind regards,
Click & Drop Team
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Why when you generate labels, do you have to confirm every single time to move things to a new batch?
We apply postage to all our products, then begin to print. Every time we generate labels now we have to confirm to move items to a new batch. Why? Just print the labels as before.
1 voteThank you for your feedback.
This behaviour has now been changed so you should not have to move orders to a new batch at the point of label generation.
Kind regards,
Click & Drop Team
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Make Product details column taller to show more SKUs
Please can we make the product details taller to add 3 SKUS like it used to have
0 votesThank you for your suggestion.
You can now choose how many SKUs you want to have displayed in the orders grid. The number can be changed by clicking on the product details column header and clicking the 'Toggle displayed products number' button.
Kind regards,
Click & Drop Team
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Generate labels 1 full per page as before
Generate labels and certificates of posting separately again. The new system means I can't just print a batch of labels off! Previously I could send them to print 4 per page on sticky 2x2 A4 sheets and peel and apply.
1 voteThank you for your feedback.
You should be able to select which documents are printed and how many labels appear per page in your C&D settings. For more information, please consult our help guide Choosing your label format.
Kind regards,
Click & Drop Team
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Include CN22/CN23 flag in 'Create orders' API response
There is nothing in the API response to indicate if the shipment has a CN22 or CN23. This would make it much easier to script my system to request and print the correct label when required. Currently it attempts to print a CN22 and if the response from that fails it then tries to print a CN23.
This system works fine but I'd like to use the new option to print the CN22 on the main label, so I need to know in advance if the order will have a CN22 or CN23. I know I could use the value…
1 voteThank you once again for your suggestion.
This information is now available in the Create orders API response.
Kind regards,
Click & Drop Team
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Select a Default Shipping Service
To save a click, it would be so handy to be able to choose a default shipping service which is automatically selected (as long as it isn't hidden), as personally we only use the 48 option, and I would presume many users will have a particular service that is used most of the time.
It's mildly frustrating having to select that box each time when that is the only service we have made visible anyway.
1 vote -
Return Label Option
Could we have a way we can just click on issue returns label for items already sent, it will then bill us and allow us to send to our customer,
At the moment, we have to purchase a Returns Label on personal Click & Drop, with an unregistered account.
C&D already has all the information needed on parcel weight and size. Just need the option added using the same information but going from them to us.
20 votesHello and thank you for your suggestion.
You can purchase Tracked Returns labels in single or in bulk here:
https://business.parcel.royalmail.com/settings/miscellaneous/
Alternatively, you can set a tracked return label to be generated with any given service in your account settings.
Tracked Return labels are only billed to your account if used, meaning you can offer an improved experience to your customers, and reduce your administration for returns, by including a return label in your shipment without any cost if the label is unused.
Many thanks
Click & Drop Team
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To be able to print a CN22 customs label when sending items to Channel Isles
It would be good to be able to print a CN22 or 23 when sending items to Jersey, Guernsey etc. There is no indication on C&D that a customs label is required. If you are aware you have to manually complete a label either from a roll or online. Having them automatically printed as is the case for international mail would be very helpful and reduce the number of items posted without the necessary customs form.
1 voteThank you for your suggestion. Click & Drop already produces CN22 and CN23 documents for Jersey. Please ensure you have enabled Generate customs declarations with orders in your Label Settings if you wish to generate the CN at the same time as your shipping label.
Many thanks
Click & Drop Team
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Allow collections to be cancelled more flexibly.
Currently we're unable to cancel booked collections after midnight on the preceding day. Occasionally this means a poor postie turns up to collect and we have to send them away empty handed. Surely it should be possible to implement a more flexible cancellation system so that RM time is not wasted. Cancellation before 6/7am on the booked day would be much better. Thanks.
2 votesHello and thank you for your considerate comment. Unfortunately, this is the latest time at which we can currently process cancellations. We will update our help pages if greater flexibility, such as shorter notice, becomes available.
Many thanks
Click & Drop Team
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Email notification wording
Yesterday I performed a test of the customer email notification to see it it would be of any use to our workflow.
Bit of info as to my workflow. Not only do I post direct to my customers, I also post on their behalf to their customers. To do this I have their details set up as different Trading Names so that all their details appear on any post or customs labels.
The test I performed was for an item posted direct to one of my customer's customers so the postage label had her details etc on it. For the…
2 votes -
Tracking Number is Missing on Click & Drop Desktop Results
Since the last update the tracking number is no longer returned in the results csv when importing orders with Click & Drop Desktop.
10 votes -
Beta Orders Grid Doesn't Display 'Generate Labels' After Applying Postage to a Batch
In the current version, as soon as you apply postage to a batch, you can generate labels from a displayed link, but with the March 2023 Beta version, after applying postage you have to scroll manually to the top of the screen, click 'Batches' then generate labels. Very time-wasting compared to the current method. Also, when we have several staff working on dispatching at the same time, it is not clear which batches are which and this really slows down the process and disrupts the dispatch flow. Please put back the 'Generate Labels' link after applying postage, thanks.
7 votesHello, thank you for highlighting this. You should now be able to view the generate labels link immediately after applying postage to a batch of orders.
Many thanks,
Click & Drop Team
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Tracking status
Tracking status, Click & Drop says this feature has been completed, but when I go to Reports, Manifested orders. The tracking status header is showing but there is no tracking information. Can this be sorted out as this would be very useful feature to keep check on the progress of our tracked mail we send via C&D without having to check each item individually .
12 votes -
Supporting Adding Shipping Instructions To Orders
Add support for shipping instruction (notes) to any order, for example if the order has to be boxed or go into a jiffy we can save the notes so anytime the order sells the packer knows how it should be sent.
or for example sometimes an Amazon item listing title does not specify the colour in the title but instead in the description, we can add "send a blue one" to the notes and so on the packing sheet the details always show up.1 voteThank you for your suggestion. Click & Drop contains such a feature, Customer Delivery Notes, which can be used to add notes to an order and will be reproduced on your despatch note. Please ensure you have your label settings configured such that a despatch note is generated.
Many thanks
Click & Drop Team
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New Orders Grid - Tracking Numbers Link Don't Work
In the new version of the orders grid, where the tracking number is shown, if you click on this link it does not take you to the track and trace page and complete the tracking number like it used to, it now takes you to a help page. Please can you fix this as otherwise it is pointless having the link there at all.
2 votes -
Make Opening Orders in Tabs Optional in Settings
Why does the new beta version of Open Orders seem to have a long list of tabs at the top with each order in it?
I didn't see them at first and kept getting a message up saying "too many tabs open close some" or something similar. Then i noticed them a couple of weeks after starting to try this beta version and there were hundreds open.
So i closed them all, but as soon as i clicked in each of the open ones on the page to apply postage, the tabs opened up again.
I have NO IDEA what…4 votes -
Single Button to Clear Filters
It would be good to have a single click reset function available in the table header; rather than the 2 click.
1 voteHello and thank you for your suggestion. You can clear all filters with a single click by clicking the funnel symbol at the top right of the Orders grid.
Many thanks,
Click & Drop Team
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New Orders Grid: Product Name is Truncated. Show Full Product Name
The new beta Orders Grid is less-usable for our business as the product name is truncated, showing ... at the end.
Our unique product code to identify the item that was sold is at the end of the product name, therefore we will have to manually check eBay + Amazon to see what the customer has actually ordered.
5 votesHello, we have now added the full product name when you hover over the product.
Many thanks,
Click & Drop Team
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Save Column Customisation Settings
Please log into Click and Drop and select orders > overview, at the end of the column headings on the right hand side there is a small white cog wheel (see below) select this and from the drop down select store postage method, this will display which postage method your customers have selected. THIS CANT BE SAVED, this needs to have save function so you can see this everytime if you wish, instead of having to do it for every login.
2 votesHello and thank you for your suggestion. Click & Drop saves your column customisation settings on your computer. If your column customisations are not being saved for when you log back in, please check your cache and cookie settings.
Many thanks
Click & Drop Team
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