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Ability to save card details to account.
Please can you add the ability to save a credit card to the account so we don't have to type in Card details every time I do a new order. This is a very long process, most websites have the ability to either add an invoicing address or save the card details.
3 votes -
fuel subsidy
I don't understand why the fuel subsidy has gone up twice this year.
Luckily i keep very good records of what i sent or i would not even have known about this latest one to 16%. My bill did not match by over £6 to what i knew i had spent with RM, which is how i knew. They expect us to keep checking their subsidies page (which is hard to find) to know of any increase.
Fuel and electricity is LESS now than the start of the Ukraine war which RM used to put up the price to 8%. They are now using the Iran war as a reason to double it to 16% (via 11% a few months ago). Yet the price did NOT go down when fuel etc prices went DOWN.
This is price rises for Businesses ONLY by the backdoor. Yet no-one else will handle our Large Letters so we have no choice but to continue with RM.
With that and the charging for thermal labels when we were told that, if we brought the printer from RM the labels would ALWAYS BE FREE, RM is pricing themselves out of the reach of many small businesses.
When the Peak Subsidy hits this year in November it will be cheaper for us to take our Large Letters to the post office and send as a personal customer because they do NOT pay any subsidies. If we were not VAT registered it would be cheaper now to do that.
This rant will also be sent to my MP to ask the question in parliament to see if RM can give them a better answer than just getting more money for share holders !!
No doubt this will get taken down very quickly but i will keep putting it back up until RM answers my questions.
I don't understand why the fuel subsidy has gone up twice this year.
Luckily i keep very good records of what i sent or i would not even have known about this latest one to 16%. My bill did not match by over £6 to what i knew i had spent with RM, which is how i knew. They expect us to keep checking their subsidies page (which is hard to find) to know of any increase.
Fuel and electricity is LESS now than the start of the Ukraine war which RM used to put up the price to 8%.…
2 votes -
automatic refund for lost tracked post
If a tracked item is shown as not received after ages. Then obviously that item either hasn't reached the destination, or it hasn't been tracked as was paid for. So the cost of postage could be automatically refunded without the customer (who has already lost a sale) can at least get their postage costs back without filling out a massive form.
24 votes -
Re instate the VAT amount on a PRINTED payment summary. We have to write it on at the moment
You do not understand. To go to payments and invoices will show VAT for the MONTH. I need to see the VAT for one payment summary invoice. The VAT will show on the payment summary ON SCREEN but with a printed payment summary the VAT does not show. Until recently VAT did show on a printed payment summary ,someone has altered the software. Can you modify the software so VAT shows on a printed payment summary
2 votes -
Add Chile 'RUT' pre-tax registration scheme
Add Chile's RUT to pre-tax registration schemes, as eBay are now collecting sales tax, and Chile Post require all incoming items to have tax pre-paid. Items without this marked on them are subject to customs processing delays.
2 votes -
Tracked24/48 service for OBA accounts with label generation
In order to have the Tracked24/48 services enabled on a Click&Drop OBA account, Royal Mail require you to send 1000 items a year. Anything under that and you can use a Personal Click&Drop account to send Tracked services on a PAYG basis.
However the Click&Drop API only supports label generation on OBA accounts. So if you are a SME that sends less than 1000 tracked items a year, there is no way you can use the API to automatically generate labels. This seems like a huge oversight.
Can we allow the API to generate labels for tracked services on a personal account or remove the restriction?
In order to have the Tracked24/48 services enabled on a Click&Drop OBA account, Royal Mail require you to send 1000 items a year. Anything under that and you can use a Personal Click&Drop account to send Tracked services on a PAYG basis.
However the Click&Drop API only supports label generation on OBA accounts. So if you are a SME that sends less than 1000 tracked items a year, there is no way you can use the API to automatically generate labels. This seems like a huge oversight.
Can we allow the API to generate labels for tracked services on a…
1 vote -
Implement PPWR 2026
With the introduction of PPWR 2026 across the EU on 12th August we need to be able to get packages out to the EU without registering for every one of the 27 EU Countries about the envelopes we are using to send items!
Not sure if Royal Mail have implemented any of this into its systems - especially if we connect via PDDP.
1 vote -
IOSS PDDP - Duty Fees Problems
There are 5 main issues with the IOSS PDDP that I can see:
1) The duty for the US suddenly increased on my items from 10% to 25% without warning or even anything on the Royal Mail updates to say the duty had increased. We didn't know until we shipped something out!
2) Why do Royal Mail charge a £1 handling fee even if the recipient is to pay the duty and taxes at their end?
3) The EU duty (at least) is calculated wrongly. Tried sending an item to Denmark worth £13 - except that when adding to the order, I increased the quantity to 2.
With "Taxes have been prepaid via IOSS. I will pay and duties & fees" set, the estimated EU duty was £12.04 !!
On the Apply Postage page, reduce the quantity to 1 and the estimated EU duty is £3.56. Increase the quantity back to 2 and the estimated EU duty remains £3.56.
4) When you claim a refund for postage after generating the labels, Royal Mail pay back the postage, but NOT the prepaid duties and taxes even though they can see the item never entered their system.
5) When shipping two different items on the same order - Royal Mail collect a handling charge for EACH item - which seems wrong - it should be one handling charge for each order
Raising a support ticket for comments on (1) and (4) gets no response at all.
There are 5 main issues with the IOSS PDDP that I can see:
1) The duty for the US suddenly increased on my items from 10% to 25% without warning or even anything on the Royal Mail updates to say the duty had increased. We didn't know until we shipped something out!
2) Why do Royal Mail charge a £1 handling fee even if the recipient is to pay the duty and taxes at their end?
3) The EU duty (at least) is calculated wrongly. Tried sending an item to Denmark worth £13 - except that when adding to the…
1 vote -
Add DDP for Large Letters to the USA
Add Large Letters with DDP for the USA please.
80% of my orders are Large Letters to the USA and today I had to send them as Parcels which has increased my shipping costs hugely.11 votes -
Collections from other addresses
Why is there not the same facility as the WDMO for arranging collections? A collection on the WDMO system was easy to arrange and the driver collected the item and when they arrived they had a label to attach to the item.
Now we need to add the collection address to our own business address and email a label for the to the person the item is being collected from, this seems another step backwards4 votes -
improve quality of thermal labels
The thermal labels have a line down the middle of them. I thought this would get better after paying for them, but no. This line goes through the customs and tracking number. so I end up having to print about 10 labels to get just one that is ok.
1 vote -
Inaccurate delivery time - Very damaging to Shopify/eBay/Amazon accounts
In the Shopify connection/integration C&D shows inaccurate delivery completion. When the order has already been delivered RM remains "in transit". For sellers this delay notification is extremely damaging and downgrades your account on Shopify, eBay, Amazon and other sales channels. They interpret this that your order is not arriving on time as promised and at times can even generate a full refund for items already delivered, and your account gets tagged and gets downgraded, or even blacklisted.
RM got my entire account ruined in the past having by having completely faulty delivery updates. It's VITAL that deliveries are completely accurate.1 vote -
Issue VAT receipts with email confirmation when not having an account
Provide VAT receipts in confirmation / label email
6 votes -
Allow copy & paste / drag & drop into address search box on Create Order page
On the new Click & Drop “Create Order” page, the “Search for an Address book entry or a UK address” field no longer allows copy & paste or drag & drop of addresses.
This was possible in the previous version and was a huge time-saver when processing orders from platforms like eBay and Amazon Seller Central.
At the moment:
You can still paste or drag & drop into fields like Name, Company, Email, and Phone Number
But the address search box does not accept pasted or dragged textThis means addresses now have to be typed manually, which:
Slows down order processing significantly
Increases the risk of typing errors
Makes bulk dispatch workflows much less efficientSuggested improvement: Please restore the ability to:
Paste a full address into the address search box
Drag & drop an address into the field (as before)This small change would make a big difference for anyone processing multiple orders daily.
On the new Click & Drop “Create Order” page, the “Search for an Address book entry or a UK address” field no longer allows copy & paste or drag & drop of addresses.
This was possible in the previous version and was a huge time-saver when processing orders from platforms like eBay and Amazon Seller Central.
At the moment:
You can still paste or drag & drop into fields like Name, Company, Email, and Phone Number
But the address search box does not accept pasted or dragged textThis means addresses now have to be typed manually, which:
Slows down…2 votesThank you for your feedback.
We are currently working on resolving this and the fix for this issue should be out in the near future. This page will be updated once the issue is resolved.
Kind regards,
Click & Drop Team
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PROBLEM WITH CLICK AND DROP - DUPLICATING AND CLONING ORDERS TONIGHT AT 16.31HRS
We have over 220 orders that have been cloned by click and drop today at 16.31hrs. Every one of these orders originated from yesterdays orders and have the exact order number across all of our platforms including ebay, amazon and our own website. massive risk of our customers receiving double orders had we not spotted the issue. Please advise urgently
1 vote -
Work with customers
I can’t tell you how difficult it has been to book postage today. I’m very tech-savvy, yet changes made to your interface over the past couple of weeks have resulted in me wasting two hours simply trying to buy postage.
Why aren’t customers involved when changes like this are being developed and tested? The new interface is neither intuitive nor easy to navigate, and what should be a straightforward task has become unnecessarily complicated.
Even finding a way to leave this feedback was difficult. Please take this seriously and review the booking process from a customer’s point of view.
1 vote -
Can we pre-select the option 'IOSS PDDP' when an IOSS number is present?
Could you not change the system to pre-select the option "Taxes have been prepaid via IOSS and I will pay any duties and taxes. (IOSS PDDP)" when an IOSS number is present, i.e. when an order is pulled from Amazon or eBay?
When a marketplace order is pulled into Click and Drop and the IOSS number of the marketplace (eBay, Amazon etc.) is also pulled through, would it not make more sense for Click and Drop to assume that you are going to want to have the VAT paid via the IOSS, leaving only the taxes to be paid to Royal Mail?
At the moment I have to select this option from the dropdown menu for every order and changing this would significantly lower the time spent applying postage to such orders.
Sending to Germany is great for this since sending to Germany with DDU is no longer supported and so the option of "IOSS PDDP" is pre-selected by default since nothing else is supported.
Can you not just apply the same logic to orders that have an IOSS number present?
Could you not change the system to pre-select the option "Taxes have been prepaid via IOSS and I will pay any duties and taxes. (IOSS PDDP)" when an IOSS number is present, i.e. when an order is pulled from Amazon or eBay?
When a marketplace order is pulled into Click and Drop and the IOSS number of the marketplace (eBay, Amazon etc.) is also pulled through, would it not make more sense for Click and Drop to assume that you are going to want to have the VAT paid via the IOSS, leaving only the taxes to be paid to…
1 voteHi,
Thank you for your post. Whilst the delivery term will not default to an IOSS delivery term automatically based on you providing an IOSS reference (there are instances when an IOSS reference can be provided but the delivery term is not an IOSS term), it is possible to set a default delivery term to be used for international shipments
This can be set by signing in on Click and Drop and selecting Settings > Customs and in the "Miscellaneous" section and selecting a suitable value from the "Default selection for paying customs and handling fees" drop down.
More information can be found at How to configure customs and handling fees for international orders
We hope this helps with your issue, but should you require any further help please do not hesitate to call the Support Team on (0345) 2661 004.
Kind regards,
The Click & Drop Team
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Boom
Boom
0 votes -
postage cost reporting for tax purpose
It would be really handy if there was a report to see what I have paid on postage by day month or year (so I can use it for tax deductions) ???
3 votes -
Revert to previous Click and Drop
Please allow users the option to revert to the previous version of click and drop. The latest version which was forced upon us without notice is shocking. Whoever created it has obviously never processed shipments as it is all over the place and unclear to see if address details have been input correctly
2 votes
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