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397 results found
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Need better tracking status updates
The tracking details, especially on international orders, does not update at all until the shipping is either delivered or is returned. I'm getting quite a few complaints and pressures about this from buyers.
We're in 2025. I am sure there must be a way for the postal services to have constant tracking updates, not only for international deliveries, but for local deliveries with the whereabouts can be tracked regularly.3 votes -
Increase the merge function limit to orders 90 days old.
I can't see why the limit should be 31 days, why have a restriction? I create custom items which can take 8 weeks, so if a customer wants to wait and combine their postage with an 'off the shelf' item I can't facilitate that due to the merge 31 day limit.
1 voteThank you for your feedback.
We have limited the merge order functionality to 31 days for system performance reasons, but we will review whether extending this limit is feasible.
For the time being, in this scenario you will need to create a new order, or clone the existing order to proceed with a merge.
Kind regards,
Click & Drop Team
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Have an easier way to complain when you have incorrectly charged us for a wrong size package.
Twice now you have incorrectly charged us when you think a Large Letter should be a Parcel.
The first one had a picture of a Card Backed Envelope being handed to my customer, so there was no dispute and you eventually refunded the charge.
The second one we only found out about because the invoice was a different amount to what we expected so had to go through it line by line to find it. This one has no picture, but we have confirmation from our customer that it was a large letter which went through her letterbox.
I first contacted you at the end of April when we got our bill to say it was incorrect. I even sent you photos of a parcel with exactly the same items in showing it could not have been more than 25mm thick. All i got was an automated "we will contact you in 3 days", nothing else.
So i resent it 13th may, still nothing from you.Just got our next bill and thought, the credit note will be in there, but NO, still no confirmation that you have charged us when you shouldn't.
We are not just going to forget it.
Anyone else had this problem, i would love to hear how you got a reply from RM :-)
Twice now you have incorrectly charged us when you think a Large Letter should be a Parcel.
The first one had a picture of a Card Backed Envelope being handed to my customer, so there was no dispute and you eventually refunded the charge.
The second one we only found out about because the invoice was a different amount to what we expected so had to go through it line by line to find it. This one has no picture, but we have confirmation from our customer that it was a large letter which went through her letterbox.
I first…
5 votes -
Add column for postage price
Please can you add a column for the postage price paid in the orders overview.
4 votes -
Unexpeted error message appears when paying the postage on Clickanddrop since tuesday 7th Octobre 2025
Unexpeted error message appears when paying the postage on clickanddrop for business since Tuesday 7th October. Somehow managed to "pay and generate labels" for a few items 1 by 1. And now can't pay for anything. The integration with eBay working fine, apply postage OK, but when it's time to pay the error message appear asking to try in a few moment.
2 votes -
Report/enquire/request help with Tracking Number
Being able to Report a missing parcel or enquire/request further help with the Tracking Number in question from user Click&Drop account would be great. There is no easy way to contact Royal Mail if a parcel is undelivered. For example a Tracked 24 Track Your Item page says it has been delivered, but no PROOF image has been uploaded. The current system is a never-ending loop of contact pages.
2 votes -
Add Parcelforce Bookings to Click & Drop
Are there any plans to add Parcelforce bookings to the current Click & Drop OBA services?
In the past I have used the Parcelforce website to make booking without any issues and drop the items off at the Post Office. Today I fired up the PF website only to find that things are now done via the consumer version of Click & Drop site. Well all I can say is what an absolute pain in the butt it was to book a simple parcel compared to the old PF site.
Also the label shows how much I paid for the postage which I do not want my customers to know.
Are there any plans to add Parcelforce bookings to the current Click & Drop OBA services?
In the past I have used the Parcelforce website to make booking without any issues and drop the items off at the Post Office. Today I fired up the PF website only to find that things are now done via the consumer version of Click & Drop site. Well all I can say is what an absolute pain in the butt it was to book a simple parcel compared to the old PF site.
Also the label shows how much I paid for the…
2 votes -
I think Click & Drop should pull in the tax info from eBay’s new “Tax details” section and add it to the address label.
eBay used to include things like ABN numbers (for Australia, Norway, etc.) in the address itself, so they automatically showed up when printing with Royal Mail. Now they’ve moved that info to a separate “Tax details” section, and Click & Drop doesn’t pick it up anymore.
It would really help if that tax number could still be added somewhere on the label, so the customer wont get charged twice.5 votes -
Allow notes to be added to label
When I send click and drop parcels, sometimes I need to be able to quickly show my partner which product he should be packing - if I could add this to the area that says "customer ref" on the posting label it'd help us a lot rather than having to hand write this info so it doesn't get mixed up.
5 votes -
Printing CN 22 Labels
I use the Standard A4 integrated S19 labels. This has always printed the CN 22 on a separate sheet, on the label at the foot of the sheet. The CN22s are now printing at the top of the sheet in portrait orientation meaning I am not able to use the sticky label. Can this be corrected.
2 votes -
Will I get an apology from admin for declining my bug notification?
CN22 total weight of items was always wrong because it matched the package label weight instead of just being a calculated weight of the items in the CN22.
I notified click and drop about this bug a long time ago and it was declined and I was told specifically that I was wrong and it was working correctly.
So can someone tell me why this issue has just been quietly fixed?
My latest batch of labels now has the correct weight in the CN22 which is a calculated weight of the items. This CN22 total weight is now independent from the label weight as it should have always been.
Well done for fixing this issue years after it was brought up and ignored.
Original issue here https://clickanddrop.uservoice.com/forums/399930-general/suggestions/47700248-calculate-cn22-item-weight-total-as-sum-of-conte
CN22 total weight of items was always wrong because it matched the package label weight instead of just being a calculated weight of the items in the CN22.
I notified click and drop about this bug a long time ago and it was declined and I was told specifically that I was wrong and it was working correctly.
So can someone tell me why this issue has just been quietly fixed?
My latest batch of labels now has the correct weight in the CN22 which is a calculated weight of the items. This CN22 total weight is now independent from…
2 votes -
PDDP parcels to USA, compensation on MPR
Instead of using MP7 for parcels to USA, I now have to use MPR in order to be able to pre-pay the USA Tariff. However, the compensation level on this is only £50, when on MP7 it was £150 I believe? Why is this?
The reason I am asking here is because communication with RM is virtually impossible. Phone calls take hours to be answered and emails more than a week, if you receive any response at all.
1 vote -
Give us the option of not pre paying tariffs for US customers so they pay it themselves
Ebay do not collect US Tariffs on behalf of the seller, but then when the seller posts the item to the US, royal mail pays the tariff and charges the seller. So the seller will pay the tariffs. Lots of people use ebay so why is there no option to let the customer pay the tarrifs, we only get to use pddp. Can we have the option to use a service where the customer pays.
1 vote -
STILL unable to pay for labels on C&D website. One month now.
I've send this issue to support, I've posted on here and nothing is changing. Since C&D did the change of adding the billing name in the checkout, I am unable to pay for any labels and have to manually process all shipment from our Shopify store. WHEN WILL THIS BE FIXED?
The popup window for the payment card details, seem to not appear. I have not disabled any popup on my browser and the account doesn't work on any device or different computer. It's the payment processing that has a bug in it.1 vote -
new address book interface
As a neuro diverse person, i find change very hard. So to be faced with a new interface for adding and changing addresses in the address book without being warned was difficult.
A note on the login page (where you say new features are coming but not that this had been done) would have been very useful.
Or perhaps you should have had it as Beta, like other pages, so we can choose to go back if we wish.
I decided to really check it out before saying i didn't like it, i like to be fair.
At the moment there is only one thing that makes it worse than the old page, which considering your track record on changing things is pretty good going :-)
I filter addresses via my customer number when adding new addresses. So i will filter, for instance, numbers starting 3928 so that i get all the numbers from 39280 to 39289.
This seems to work the same as the old page but if you scroll down the page to look at the last one, for instance, you have to scroll right back up to the top to add a new one. The previous page had the "Add New Address" as a sticky nav header meaning you could be anywhere on the page and still get to it.
This may sound like a small thing, but it quickly became annoying during testing today.
As a neuro diverse person, i find change very hard. So to be faced with a new interface for adding and changing addresses in the address book without being warned was difficult.
A note on the login page (where you say new features are coming but not that this had been done) would have been very useful.
Or perhaps you should have had it as Beta, like other pages, so we can choose to go back if we wish.
I decided to really check it out before saying i didn't like it, i like to be fair.
At the moment…
1 vote -
Show Postage value on Orders Page
On the orders page you have the option to manage columns, but the one thing I cannot add to the page (tick) is a price column.
To record and total up postage I have used I have to manually enter it into my spreadsheet from the label during the calculation or once completed.
Also a price column would also help identify that I have applied the correct postage, especially where more unusual services have been requested.
Making existing columns smaller would easily accommodate this extra column.
Hope this helps, Roger Hiley.
1 vote -
remove notify customer
Have the ability to automatically deselect "Provide SMS notification to the recipient" and "Provide email notification to the recipient" at the bottom of the booking page. It is annoying having to deselect these two boxes on every booking.
1 vote -
BUG: Almost three weeks of not being able to buy postage - why is it not fixed?
I've complained about this before. Why is it not being fixed? It's now almost THREE weeks of on and off not being able to buy C&D postage online via the logged in site.
When you proceed to Payment summary - confirm - pay with debit card - nothing happens. The button just turns grey and doesn't allow you to finalise th purchase. PLEASE FIX IT.
It's not browser or device related and happens on all browsers, all devices.
1 vote -
Bug: Tracked 48 orders not Showing "We've got it" in click and drop - Just "Manifested" lable
Tracked 48 orders in the click and drop orders screen for business customers seems only to be showing "Manifested" status and not pulling through the "We've got it"
Click and Drop - Just shows Lable Generated > Despatched > Manifested
Royal Mail Website - Shows "We've got it"
Click and Drop order flow is missing the "We've got it" stage before "Delivered"
Please confirm you can replicate, and this bug will be fixed?
5 votes -
BUG: Can't make payment, can't buy labels for past 3 days
I reported this previously, but it's now the 3rd day and I still can't use C&D and purchase labels. It doesn't matter what browser I use, when I am ready to pay and click the "Pay with debit or credit card" button, it just turns pale as if its processing it, but doesn't proceed to complete the task.
I have orders to process and can't use ther service at all. I've tried in Chrome, Firefox - none of it works.1 vote
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