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567 results found
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QR Codes on CN23 4x6 labels are too small.
Post Office scanners can't scan the QR codes on CN23 4x6 labels as they are way small for their scanners to read.
This needs to be addressed urgently to avoid mis-direction of parcels.2 votes -
Refunds and Customs Duties
I had two orders where I had entered the details for sale to the US, and applied the postage. Both items were sent International Tracked and attracted US customs of £3.20 including the 50p handling fee.
However, after printing the labels, the customers decided to change their order, so I asked for a refund "Order placed by mistake".
I received the refund in due course, but NOT the US customs charge or handling fee.
There is no reason for that - Royal Mail should know that the packages were not posted and therefore not pay out the US customs or handling fee.
I had two orders where I had entered the details for sale to the US, and applied the postage. Both items were sent International Tracked and attracted US customs of £3.20 including the 50p handling fee.
However, after printing the labels, the customers decided to change their order, so I asked for a refund "Order placed by mistake".
I received the refund in due course, but NOT the US customs charge or handling fee.
There is no reason for that - Royal Mail should know that the packages were not posted and therefore not pay out the US customs or…
3 votes -
Amazon rules.
Are Royal Mail , click and drop aware that click and drop 24 hours scanned is not good enough for Amazon. If the postman does not scan in the parcel then is it noted by Amazon and warnings are given to the seller. Accounts have been closed. There is not information on the click and drop help regarding this. Are we to leave click and drop and buy postage from Amazon. This is what Amazon want and Royal Mail seem to be sleeping on this one. Can you tell me what service i should use and what cost it is to me to satisfy Amazon and keep my account safe. Where do i get the price of services
Are Royal Mail , click and drop aware that click and drop 24 hours scanned is not good enough for Amazon. If the postman does not scan in the parcel then is it noted by Amazon and warnings are given to the seller. Accounts have been closed. There is not information on the click and drop help regarding this. Are we to leave click and drop and buy postage from Amazon. This is what Amazon want and Royal Mail seem to be sleeping on this one. Can you tell me what service i should use and what cost it is…
3 votes -
Provide itemised tax reporting for exports from UK to EU
When sending goods from UK to EU, since 1st July 2026 Royal Mail is now charging new taxes.
Tax paid to the destination country
- €3 flat import duty (for items under €150.)
- Import VATAt the payment screen, the above amounts are lumped together into one £ figure.
Please can you provide a way to view / report on the VAT paid ( so we can reclaim it)
thankyou
1 vote -
Allow Tracked 24/48 Large Letter products up to 1kg in Click & Drop
Royal Mail Tracked 24/48 Large Letter / LBT supports items up to 1kg, but Click & Drop still limits the Large Letter package size to 750g at the product level.
For example, if a product weighs 850g and fits within the Large Letter dimensions, Click & Drop will not allow it to be saved as Large Letter. It forces the product to be saved as Parcel.
The order screen already recognises that Tracked 24/48 LBT is valid up to 1kg, because LBT remains available when Parcel is selected up to 1,000g and disappears above 1,000g.
The problem is that the product catalogue and shipping-rule logic still use the old 750g Large Letter limit.
This prevents proper automation. An 850g product that genuinely fits Large Letter dimensions has to be saved as Parcel, so shipping rules cannot reliably distinguish it from a genuine 850g parcel that is too large for LBT.
With hundreds of orders, manually spotting and correcting these orders is not practical.
Reducing the saved product weight to 750g is also not a suitable workaround, because the manifest then contains incorrect weight data, which can contribute to weight discrepancies and correction charges.
Suggested fix:
Please allow products weighing up to 1,000g to be saved as Large Letter, then apply the correct limit at service level:
1st / 2nd Class Large Letter: maximum 750g
Tracked 24 / 48 LBT: maximum 1,000g
Above 1,000g: LBT unavailableClick & Drop already applies the 1kg LBT limit correctly at the service-selection level. The remaining issue is the 750g restriction at the product/package-size level.
Fixing this would allow product data and shipping rules to work correctly without manual intervention.
Royal Mail Tracked 24/48 Large Letter / LBT supports items up to 1kg, but Click & Drop still limits the Large Letter package size to 750g at the product level.
For example, if a product weighs 850g and fits within the Large Letter dimensions, Click & Drop will not allow it to be saved as Large Letter. It forces the product to be saved as Parcel.
The order screen already recognises that Tracked 24/48 LBT is valid up to 1kg, because LBT remains available when Parcel is selected up to 1,000g and disappears above 1,000g.
The problem is that the…
2 votes -
Listing description all of a sudden overwriting Goods Description
My Listing descriptions on Shopify are all of a sudden overwriting the Goods Description I set out in Royal Mail settings.
My listing description is nearly 3000 characters long, so summing it up with the first 45 charters, produces a completely irrelevant goods description.
1 vote -
Revert to the old system for handing tabs in Click & Drop
Please revert back to the old system or at least give us the option of having tabs remain open or not when an order is clicked, for example, to amend postage details etc.
These tabs never used to stay open when simply amending postage details for an order.
Now you've created work for us by having to click to close tabs when there gets to be too many open for the browser to handle. This can happen 2-3 times per day in my case. More work for no gain.
This is especially egregious since it worked perfectly beforehand.
10 votes -
Orders API rejects IOSS_DDP label generation that the portal "Apply postage" screen accepts for the same order
Using the api the data makes it to Click and drop but will not print the label saying "Invalid data for shipping under IOSS"
If I select the order and generate a label in the portal then all is good, but thats not how the behavious is for all other shipments using the API. UK items work fine in this way and MPR but get charged tax again when a marketplace order.The Orders API (api.parcel.royalmail.com/api/v1) doesn't currently support generating a label for an IOSS_DDP shipment via the API, even though the exact same order data works fine when postage is applied manually in the Click & Drop portal.
We ship Amazon orders where VAT is already collected via Amazon's IOSS number, and need Delivered Duty Paid so the flat EU duty is billed to our OBA account rather than the customer (Amazon's terms require this - recipient-pays isn't an option for marketplace orders).
What we're sending via the API: serviceCode BZX, deliveryTerm IOSSDDP, a correctly attached IOSSNumber, and the flat EU customsDutyCosts. The order creates successfully every time, but label generation then fails with:
"labelErrors": [{"message": "Invalid data for shipping under IOSS", "code": "IOSSREQUIREMENTS"}]We also tried serviceCode MPR (rejected outright - "IOSS is not supported using the selected service to this destination") and BYH (rejected - "Service code 'BYH' is not valid for this account"). Deferring the label to a separate call after order creation fails differently: "Label generation only available for orders with postage applied status" - via the API alone, the order never progresses out of draft status at all.
The telling part: opening that exact same order in the Click & Drop portal and manually clicking "Apply postage" with the same service and IOSS_DDP delivery term works immediately and prints a real tracked label. So the underlying data is valid - your own manual flow accepts it - but the API path doesn't.
We'd like to be able to automate PDDP/IOSSDDP shipments to EU destinations via the API the same way we already can for domestic and USA orders, without needing someone to manually click through the portal for every EU parcel. Could Royal Mail either fix the API to accept the same data the manual flow accepts, or document which serviceCode/deliveryTerm combinations are actually supported for IOSSDDP via the API per destination country?
Using the api the data makes it to Click and drop but will not print the label saying "Invalid data for shipping under IOSS"
If I select the order and generate a label in the portal then all is good, but thats not how the behavious is for all other shipments using the API. UK items work fine in this way and MPR but get charged tax again when a marketplace order.The Orders API (api.parcel.royalmail.com/api/v1) doesn't currently support generating a label for an IOSS_DDP shipment via the API, even though the exact same order data works fine when postage…
1 vote -
Allow postage to auto apply on Shopify orders with more than one line item. PLEASE.
Allow postage to auto apply on Shopify orders with more than one line item. PLEASE.
2 votes -
Go back to your previous Customs forms
Go back to your previous customs forms - Your new ones are a nightmare of additional complexity - don't work on Firefox and print forms too big for anything smaller than A4
2 votes -
You include refunded labels in "ready for printing" on the home page.
You include refunded labels in "ready for printing" on the home page.
Don't do that, it's stupid.
Why would you do that?
Can I work for your IT department? I am better than every single person currently working for you.
2 votes -
printing on 4 per page, A4 label sheets
Printing labels and CH22's on 4 per page, A4 label sheets from PDF's used to work fine. Now the placing of the labels on the page overlaps the label joins.
This is the same for 4 per page with and without border sheets.
Please check and adjust the label positioning to corectly print within the label boundaries5 votes -
Multi Parcel Consignment takes longer than WDM system
It seems that some of the basic IT functionalities have slipped with the new system, and it’s starting to impact our workflow. For example, when creating a Multi Parcel shipment via manual entry, the process has become much more time-consuming. The system no longer captures default settings like service type, parcel size, or whether a signature is required, which were all part of the previous system and helped streamline our operations.
As a B2B business, the added complexity is especially frustrating. We're having to manually enter the same details—such as weights, parcel sizes, and costs—over and over again. This is a significant inefficiency, as generating labels should be one of the simplest processes, allowing us to focus on growing our business, rather than on repetitive administrative tasks.
The previous WDM system was much more straightforward and allowed us to complete these tasks quickly. The new Click and Drop system, while offering more options, has become overly complicated for basic label generation. We believe that simplifying this process again, with a focus on capturing the most common settings by default, would greatly improve efficiency and help us get back to focusing on what really matters
It seems that some of the basic IT functionalities have slipped with the new system, and it’s starting to impact our workflow. For example, when creating a Multi Parcel shipment via manual entry, the process has become much more time-consuming. The system no longer captures default settings like service type, parcel size, or whether a signature is required, which were all part of the previous system and helped streamline our operations.
As a B2B business, the added complexity is especially frustrating. We're having to manually enter the same details—such as weights, parcel sizes, and costs—over and over again. This is…
8 votes -
Customs Form Not Showing Order Currency
The new CN23 form that is generated on Click and Drop converts the order amount into GBP. The old CN22 form used to always show the currency that you entered for the order.
Please show the currency that we select for the order on the customs form.
2 votes -
Can't print labels
Once you create a label on C&D you get the message "Sorry, this service is currently unavailable" and no label is generated. This happens constantly. Firefox browser, Win 11 platform.
2 votes -
Allow export of payments for accounting
It would make it much easier to match payments made to bank records if you could export a xls or csv of payments by payment number. Currently under payments you can click into each batch and view them, but you cannot export this information for bookkeeping purposes, to allow matching payments that are on your bank statement. The monthly invoices (under payments/invoices) do not tally with the individual transactions, so it makes those hard to match, whereas these match perfectly but I cannot save the information out.
1 vote -
Collections
You should make collections FREE again! Increasing the collection cost now from 30p per package to 50p is absolutely ridiculous! That's an increase of 66.67%... how do you justify this increase? This is totally unacceptable and should be addressed.
1 vote -
Inaccurate delivery time - Very damaging to Shopify/eBay/Amazon accounts
In the Shopify connection/integration C&D shows inaccurate delivery completion. When the order has already been delivered RM remains "in transit". For sellers this delay notification is extremely damaging and downgrades your account on Shopify, eBay, Amazon and other sales channels. They interpret this that your order is not arriving on time as promised and at times can even generate a full refund for items already delivered, and your account gets tagged and gets downgraded, or even blacklisted.
RM got my entire account ruined in the past having by having completely faulty delivery updates. It's VITAL that deliveries are completely accurate.2 votes -
Shipping Rules - Parcelforce
Enable Shipping Rules to specify a PFW service in the selection drop down as currently shipping rules only allow selection of a limited number of RM service codes.
1 vote -
NI or overseas needing customs info - Go back to previous functionality
Our systems use CnD desktop but don't generate any customs information on NI or overseas orders, so we have to add it manually.
Previously the label missing the info would be placed in New orders and we'd add the customs info manually.
Now CnD just errors, so we have to manually generate the whole label (name, address etc.), not just the customs.
Have an option to allow the previous functionality.1 vote
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