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Remove Frames from the payment details page
When I go to the payment confirmation page, I need to print this off for a breakdown of the VAT charges etc - as that is not provided elsewhere for the Personal Account.
This has to be printed landscape in order to fit on an A4 page (at 60% scaling!)
However, because you use frames (with a scrollable section for the individual orders) the printout no longer shows every line item - only the visible ones.
Better still would be an ability to download an invoice from the payment!
1 vote -
create an order page May 2026
So we have now been forced to use the new page layout without the problems being sorted.
The major one, which is VERY annoying, is that the Trading Name dropdown is at the BOTTOM of the page. This is important because, when you change it to a different one to default and then chose "create another" the Trading Name goes back to default!!
The only benefit to the old page (not the old old page just removed but the good old page which had create another and the name stayed put) was that the name stayed put.
With the trading name at the bottom we have to scroll to the bottom every time we do one as we can't trust what it is going to be on.
This needs to be at the top, even if it is just a statement and not the dropdown box so we only need to scroll down if the statement shows the wrong trading name.
This needs doing urgently so i will be putting in a new "feedback" to so it doesn't get lost on this thread.
So we have now been forced to use the new page layout without the problems being sorted.
The major one, which is VERY annoying, is that the Trading Name dropdown is at the BOTTOM of the page. This is important because, when you change it to a different one to default and then chose "create another" the Trading Name goes back to default!!
The only benefit to the old page (not the old old page just removed but the good old page which had create another and the name stayed put) was that the name stayed put.
With the trading…
1 vote -
Price of postage
Once I have an order and want to select a postage service there are no prices?!?
How do I choose a service if I can't see the price? Would you go to a shop and pay whatever the shop decides?
The prices fpor services might differ for each account but YOU know all that information so YOU can put it in.
2 votes -
Postcode address search
I have to write in an entire address to pull it out of a drop down menu. That's a rubbish feature. You may not know this but the UK is broken up into postcode. There are only a few addresses in each so why don't you let the use put in a post code and select the address froma drop down.
If you are going to have a "just start typing" search, then make the search results match what's typed in. I can type 70% of a full address and the results drop down still contains pointless way off results.
It's as if no one in the development team has entered an "order"
I have to write in an entire address to pull it out of a drop down menu. That's a rubbish feature. You may not know this but the UK is broken up into postcode. There are only a few addresses in each so why don't you let the use put in a post code and select the address froma drop down.
If you are going to have a "just start typing" search, then make the search results match what's typed in. I can type 70% of a full address and the results drop down still contains pointless way off results.
…
1 vote -
IOSS PDDP - Poland an Issue
For some reason today when shipping items to Poland, I can only set the customs section to DDU or IOSS DDU.
This means that I have collected the IOSS VAT (correctly) but the customer will still have to pay the customs duty. Is it just Poland for some reason - yesterday I could select DDP (duty paid) for EU countries but not sent anything to Poland since this came in.
In any case, why are Royal Mail then charging a £1 handling fee on top - what exactly are they handling?
It is a nightmare as I have collected extra from the customer to cover the flat EU customs fee (€3 plus the £1 handling fee). Now I feel as though I need to repay the €3 back to him.
Presumably the Royal Mail £1 handling fee will not cover the Polish postal system handling fee for collecting the customs.....
For some reason today when shipping items to Poland, I can only set the customs section to DDU or IOSS DDU.
This means that I have collected the IOSS VAT (correctly) but the customer will still have to pay the customs duty. Is it just Poland for some reason - yesterday I could select DDP (duty paid) for EU countries but not sent anything to Poland since this came in.
In any case, why are Royal Mail then charging a £1 handling fee on top - what exactly are they handling?
It is a nightmare as I have collected extra…
1 vote -
Customer EORI & UKIMS numbers addition to address book
Any delivery to Northern Ireland by a business now needs the customs declaration fields filling in to comply with the Windsor Framework. If there were fields available in the address book to store EORI and UKIMS numbers, these could be automatically added to a job rather than copy / paste entry, or manual entry which leads to errors. If the customer was not UKIMS registered and the account holder was declaring, the system could use the account holder's EORI number and UKIMS number stored in the company details field.
2 votes -
Invoice to be be itemized as per bought orders
At the moment the invoices only show overall cost of the shipping paid with 'Sales Order/Your Reference' which I have no clue what does it relate to. Can we not implement a system to have invoice give itemised per order charge paid to help with our internal accounts as it is impossible to know if I got charged something different due to size/weight for the services I have used. It would be super helpful to have something like this. Thanks
1 vote -
I'm getting regular 'unexpected problem' errors
I'm ending up with a lot of "Sorry, an unexpected problem occurred." when I try to print labels, or when the purchase is completed. They started to become regular occurance since the last update.
8 votes -
Add Large Letters for USA
Now we can only send orders to the USA as Small Parcels!
This is costly, wastes excessive packaging for small items and not at all Eco Friendly. Not business friendly.
It's unbelievable that it's an option for over the counter customers but not for OBA customers8 votes -
API - what is the minimal data to post to generate a label?
I can successfully generate an order using the Click&Drop API. But for the label generation, I think that I need to also specify the shipping method.
However, each time I post a new order with the field
postage_detailsand add acarrierName, then I get a 400 Bad Request.The downloaded specification does include:
PostageDetailsRequest: type: object properties: serviceCode: type: string maxLength: 10 carrierName: type: string maxLength: 50However when I look at the https://api.parcel.royalmail.com/#tag/Orders/operation/CreateOrdersAsync endpoint,
I see no carrierName in the example. That seemed to be a problem when posting.Could you clarify which information is needed to successfully generate a label?
I think that is:
- Feedback that the API spec does not match the example
- A question on what is required as guidance.
Thank you.
I can successfully generate an order using the Click&Drop API. But for the label generation, I think that I need to also specify the shipping method.
However, each time I post a new order with the field
postage_detailsand add acarrierName, then I get a 400 Bad Request.The downloaded specification does include:
PostageDetailsRequest: type: object properties: serviceCode: type: string maxLength: 10 carrierName: type: string maxLength: 50However when I look at the https://api.parcel.royalmail.com/#tag/Orders/operation/CreateOrdersAsync endpoint,
I see no carrierName in the example. That seemed to be a problem when posting.Could you clarify which information is needed to…
1 vote -
Return 7 day sales graph
Please return the 7 day sales graph as it use to be. it was a KEY tool that many sellers used to monitor daily and weekly sales across multiple platforms.
The new 'Dashboard' is a disaster. The data is not even close to accurate and the 7 day "Sales" graph shows orders dispatched not sale made.
We were told in March that date accuracy would be fixed very soon and a new graph would be implemented but that was over 3 months ago.
"We are working on resolving the data issue and this should be fixed very soon.......... we will also soon be adding another tab which will display the numbers of new orders received as well."
Mar 26, 2026Please provide an update.
Please return the 7 day sales graph as it use to be. it was a KEY tool that many sellers used to monitor daily and weekly sales across multiple platforms.
The new 'Dashboard' is a disaster. The data is not even close to accurate and the 7 day "Sales" graph shows orders dispatched not sale made.
We were told in March that date accuracy would be fixed very soon and a new graph would be implemented but that was over 3 months ago.
"We are working on resolving the data issue and this should be fixed very soon.......... we will…
1 vote -
Prioritise the fixing of the software on the parcel lockers which is causing parcels not to enter Royal Mails network
I'm on my 3rd parcel; I cannot begin to tell you how annoyed I am £200 out of pocket at this moment in time and not seeing any positive action from RMG.
I only use you because my customers request Royal Mail via ebay otherwise I'd be using someone else.
Sort it out RMG!1 vote -
when you implement a change increase staffing levels on the phone
60 minutes wait to get through
no chat option
your customer service is dreadfull - please fix it1 vote -
I suggest you implement a better way to have us update passwords
i have other accounts i am now locked out of
When i got the email and clicked the link it says token not found
I cannot get any further links sent and am completely locked out
call times for support is 20 minutes plus1 vote -
Come up with a sensible way of implements a new security policy
You locked me out of my account and said I received an email with instructions to report password for to be security policy.
I did not receive an email. Forgot issues did not result in an email either.
I then had to sit on the phone for 40 mins before I could speak to someone who sent me a password reset email which arrive instantly.
Why on earth would you not just ask the user to change the password when they log on?
You have implemented this in such a way that there are more ways for it to do wrong and or a bizarre way to do it.
If you want better security, don't increase passwords to 12 characters - allow the user to switch on 2FA like every other modern business service.
Denying access to a service is not a great way to be customer-focused is it? Especially when there are other way to achieve the same which avoid that.
Please think about this next time.
You locked me out of my account and said I received an email with instructions to report password for to be security policy.
I did not receive an email. Forgot issues did not result in an email either.
I then had to sit on the phone for 40 mins before I could speak to someone who sent me a password reset email which arrive instantly.
Why on earth would you not just ask the user to change the password when they log on?
You have implemented this in such a way that there are more ways for it to do…
1 vote -
Allow WooCommerce Customer Order Status to Sync.
Please allow custom order statuses to sync to click & drop, not just "Processing" orders.
Lot's of WooCommerce users use custom order statuses to manage orders, having only the "Processing" orders sync, leaves us to manually enter a large chunk of orders.
An extra field in the settings page where you can write the slug of the extra order statuses would fix the issue, and allow us to continue using Click & Drop.
7 votes -
Check that house number or name is present
Sometimes I get a package returned to me because the house number was never given by the customer during checkout. Shopify picks this up but Click & Drop does not.
If I don't check for potential address errors in Shopify beforehand, the label will get printed.
Why can't Click & Drop warn me if it suspects that an order is missing vital address information like this?
1 vote -
Issues with payment of label
Sometimes after importing orders via .csv and following the payment screen after applying postage it will come back with 'sorry there has been an error' .. please retry.
You cannot retry it does not work.
When looking at the orders they are all listed as FAILED however you can go into each order, one at a time and reprint label and it will oblige. You cannot reprint labels for more than one item at a time when they are in this state.This has been bugging me for months as it takes plenty of unecessary time to manually select and reprint each shipping label.
Sometimes after importing orders via .csv and following the payment screen after applying postage it will come back with 'sorry there has been an error' .. please retry.
You cannot retry it does not work.
When looking at the orders they are all listed as FAILED however you can go into each order, one at a time and reprint label and it will oblige. You cannot reprint labels for more than one item at a time when they are in this state.This has been bugging me for months as it takes plenty of unecessary time to manually select and…
3 votes -
Allow collection address to be entered manually when address not in lookup
Our new business address does not show up as an option in the collection address lookup, so we will never be able to arrange a collection through the portal, which is exceptionally inconvenient.
It would be great if we could enter a collection address manually. Or even allow partial addresses to be selected from the lookup, as the building number and street name for our address covers multiple properties but the lookup requires me to select a specific business at that address. Doing so would send the postie to the entirely wrong property/location so the collection booking feature is annoyingly redundant for us.
Our new business address does not show up as an option in the collection address lookup, so we will never be able to arrange a collection through the portal, which is exceptionally inconvenient.
It would be great if we could enter a collection address manually. Or even allow partial addresses to be selected from the lookup, as the building number and street name for our address covers multiple properties but the lookup requires me to select a specific business at that address. Doing so would send the postie to the entirely wrong property/location so the collection booking feature is annoyingly…
1 vote -
Add ‘tubes’ as a category on click& drop- as available on 'send an item'
I have a click & drop account which syncs with Shopify. We sell mainly prints in tubes, and until recently we were able to send these as a small parcel. Now the dims for small parcels are far too small, but there is no dedicated tubes category (which there is on the 'send an item' service). The only option to send a tube on click & drop is a large parcel for which the cost is ridiculous- around £28 (Vs ~£6 on 'send an item'). This seem to be an omission- can you PLEASE add this functionality/category? Sending via unregistered 'send an item' is not viable for more than 1 or 2 items all the order info needs inputting manually whereas this is integrated on click and drop.
Thankyou
I have a click & drop account which syncs with Shopify. We sell mainly prints in tubes, and until recently we were able to send these as a small parcel. Now the dims for small parcels are far too small, but there is no dedicated tubes category (which there is on the 'send an item' service). The only option to send a tube on click & drop is a large parcel for which the cost is ridiculous- around £28 (Vs ~£6 on 'send an item'). This seem to be an omission- can you PLEASE add this functionality/category? Sending via unregistered…
2 votes
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