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Trevor

← Customer Feedback for Click and Drop

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5 results found

  1. Return Tracking Status in Click & Drop API

    3 votes

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    2 comments  ·  General » Click & Drop (Registered) OBA Account  ·  Admin →
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    Trevor commented  · 

    I use https://api.parcel.royalmail.com/api/v1/orders/[ORDERIDENTIFIERS]

    It frustratingly includes various order activity dates up until it's been shipped and then we're in a void.

    We send a customer review request email a few days after an order has been delievered. It works fine for courier despatches, yet for RM despatched orders we leave a 7 day window from despatch hoping that their order has arrived by then. It's embarrasing when you ask what a customer thought about thier order and they say it hasn't arrived yet.

    Please add tracking status to the C&D APIs

    Trevor supported this idea  · 

  2. Support Adding Credit to Accounts to Reduce Card Payments

    26 votes

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    6 comments  ·  General » Click & Drop (Registered) Personal Account  ·  Admin →
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  3. Enable a Remember Me Login Option

    3 votes

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    0 comments  ·  General » Click & Drop (Registered) Personal Account  ·  Admin →
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  4. Lower pick up cost to 10p

    6 votes

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    3 comments  ·  General » Click & Drop (Registered) Personal Account  ·  Admin →
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  5. Amend value options for "no commercial value"

    3 votes

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    1 comment  ·  General » Send an Item / (Unregistered Click & Drop)  ·  Admin →
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    Trevor commented  · 

    I sent a £0.00 gift to Ireland and a month later still waiting for it to arrive back with me since AnPost rejected it due to inavlaid data (value=0)

    £0.00 being alllowed as a goods value is increasing our carbon footprint with parcels moving around the world for them to be returned to sender.

    Everyone sending a parcel wants it to arrive at its destination, they are not sending it on a foreign holiday for a few weeks.

    Why does RM allow a zero value if it's known that it will fail custioms checks?
    Is this problem limited to Irish Customs?

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