Simon
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4 votesSimon
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11 votesSimon
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141 votes
Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.Simon
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7 votesSimon
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An error occurred while saving the comment An error occurred while saving the comment Simon
commented
Missed the quote from the docs.
"Royal Mail Print Assist will no longer print your manifest paperwork. This is to prevent the documents being sent to an incorrect printer. Please print your manifest paperwork manually, as before."
An error occurred while saving the comment Simon
commented
We have always done this manually to save paper, however whatever change has just happened with print assist now automatically prints the manifest to he label printer with incorrectly rendered barcodes making them unreadable.
If I print an old manifest from PDF (new ones don't seem to be saved anywhere) they work fine and render the barcodes properly.
I can find no way of telling manifests how to print or disable auto printing of them.
Reading the release notes the following from 29th January 2018 seems to have been reversed in the latest update on 23rd May 2018, this is also the last 'old' manifest PDF I have in our downloads folder.
It's great that it automatically prints out but not that it renders incorrectly as it will be the Royal Mail moaning at us that they can't scan it!
Simon
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8 votesSimon
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64 votes
Thank you to everyone who has already provided feedback so far about our API beta testing program.
We are pleased to announce that we now have the capacity to add more beta testers to this program.
If you would be interested in trying out this feature, please email clickanddropfeedback@royalmail.com with the registration email address of your Click & Drop account.
It is important that you provide us with the correct email address registered to your Click & Drop account, otherwise we will not be able to activate this feature on your account. We will use this email address as the primary method of contact.We look forward to hearing from you.
Click & Drop Support
Simon
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4 votes
An error occurred while saving the comment Simon
commented
Agreed. Maybe group up the specific favourites chosen with the relevant processing buttons ("Apply" and "Apply & Generate") under these "Favourite Services" with all the unused, but available services, under this in case you need them. Or, a floating button that follows the page at the bottom - although floating buttons are frustrating and tend to get in the way.
Simon
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89 votesSimon
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6 votesSimon
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6 votesSimon
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30 votes
Hi,
Thank you for your suggestion to have the package size printed on the label.
I have passed this to the Development Team for discussion and will update you with any information regarding this suggestion as soon as I have any.
Regards
The Click & Drop TeamAn error occurred while saving the comment Simon
commented
If this does go ahead please make this optional as on the other hand it is good that the information is hidden from the recipient.
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13 votes
Hi and thank you all for your suggestions. We are planning to remove the title field and instead have a ‘Full name’ field. Everything typed in there will be displayed on the label.
Simon
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10 votesSimon
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I note that this has now been reversed, however we find it much easier to print the manifest to the labels. They used to have readable barcodes when Click & Drop printed them automatically. However now it doesn't I cannot get the PDF to print correct barcodes on the labels (I believe it is resizing the page and throwing the lines and gaps of the barcode off).
Does anyone know what settings we should be printing with in order to use the label printer? Royal Mail can you add the option to auto print back in?