General
62 results found
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Allowed to select "Parcel" and "RM48 LBT"
I have been incurring penalties for RM48 LBT parcels. An investigation has uncovered that I do not have RM48 parcel service, only Large Letter, but I have been allowed to choose size "parcel" and service "TRS48" which is a large letter ONLY band thus incurring a £1 penalty for every parcel.
1 voteHello, thank you for your suggestion. TRS 48 LBT (Letter Box-able Tracked) is available on parcel format to afford you the full 1000g weight limit TRS48 supports. You must still adhere to the service specifications, which for letter box-able includes a weight limit of 1000g, and dimensions matching that of Large Letter. Please speak with your account manager to get the full details of your services specifications. We will consider changes to make these limitations clearer in the future.
Many thanks
Click & Drop Team
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Pull Shopify Fulfillments for Shopify Subscription renewals
The C&D Shopify integration needs to be updated to pull in shipments for both new Order and Fulfilment events to work with Shopify's new Subscription APIs.
We are using the Shopify subscription APIs on our shop and when a subscription is renewed, Shopify adds a fulfilment to the existing order, they DO NOT create a new order. So none of the subscription renewals are being sent through to Click & Drop.
Would it be possible for you to update your integration to cover this so that you are pulling in the data for both Order events and Fullfillment events in…
13 votesHello, thank you for your suggestion. We will consider if we can support subscription orders from Shopify.
Kind regards
Click & Drop Team
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Delete Orders Using the API
The Delete function is currently only available to Channel Shippers, why is it not available to API connections and can this be made available.
4 votesHello and thank you for your suggestion. We are considering improvements to our API; we will review including a delete order function as a part of this.
Many thanks
Click & Drop Team
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Label Generation: Customise Document / Label Order
We have set Click & Drop for returns labels to print as well as the send-to address labels.
Consensus amongst the despatch staff is we don't want this because the send-to label comes out first, so they will end up using the wrong label. The despatch process is that the last task is to put the send-to address label on the packet.
I know you may think this is splitting hairs, but the reality is if we can’t have the returns label come out first, it’s useless. It’s just not worth taking the risk that parcels will be returned to…
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Validate Unit Values Against Order Value
When completing a Customs Declaration would it be possible to have a product values check as you currently have on the weights?
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Improve Post Code Validation
UK Postcodes. C&D accepts normal postcodes as eg AB12x3CD and AB123CD as valid but rejects AB12xx3CD as invalid (x represents a space). Surely it should be simple enough to either strip all spaces or reject those with no spaces.
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Amend a Future Despatch Date
As a mailing house we often future date orders so we can fulfil the items and print and attach the generated labels. Recently we had 6,000 items packed and ready to despatch but was then informed by our client we could not send the items. However the items would manifest in 2 days time as the future date would be met. There is no option to put items on hold or to add a week or more onto the future date. When i spoke to the help team i was told we would need to re-apply postage and print 6,000…
11 votesHi, thank you for your suggestion. We are considering ways to improve future despatch handling to allow users to change a future despatch date. We will update the status here when we have this planned for development.
Kind regards
The Click & Drop Team
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Add Order Totals, Order Line Totals and Tax to Despatch Note
Currently the dispatch note displays the product items but not costs. It would be handy to have an option to display this, along with a breakdown of tax and postage costs.
1 voteDear User,
thank you for your suggestion. We do not plan to implement this feature in a currently planned release. We will consider your suggestion for a future release.
Kind regards
Click & Drop Team
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Add Custom Label Positioning to OBA / Business Accounts
If you buy the suggested labels - 4 per page - you cannot choose the position of the label.
If you have small order numbers, you end up with lots of label sheets with unusable labels. This is wasteful. Bizarrely, personal accounts are able to customise the position.
4 votesThank you for your suggestion. We will consider adding custom label positioning to OBA accounts in future development.
Many thanks,
Click & Drop Team
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Add Business Contact Details to Despatch Note
Allow business contact details (email, phone) to be added to customer's despatch note.
1 voteDear User,
Thank you for your suggestion, we will consider this for future development.
Kind regards,
Click & Drop Team
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Display the Barcode in the Orders panel
When we purchase labels to send international, a barcode is being generated and placed on the labels.
In order to speed up the proof of postage process when dropping them at the office, they give us a receipt with all the barcodes dispatched that day.
However, those barcodes are nowhere to be seen in the control panel, so it is impossible to connect the dots if one of those orders gets lost to quickly identify, raise a lost inquire form, etc..
Can you add that Barcode code in the orders panel please?
2 votesHello,
Thank you for your feedback. We are considering a way to support this idea for future developments. Thank you for your suggestion.
Kind Regards,
Click & Drop Support -
Allow Filtering of Orders by Trading Name
I would love an option to filter Orders by Trading Name, so they can be processed separately. It's very time-consuming to filter by channel.
3 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Add integration for Ecwid
Do you plan to integrate with Ecwid ?
3 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Add integration for CUBECART
API for CUBECART needed.
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Print Manifests with Print Assist
It would be really useful if manifests could be printed using Print Assist. Currently, we use Print Assist for labels but then have to manually open the manifest PDF and send to print at the correct printer with the correct settings. It would save us a lot of time if this happened automatically like with the labels.
3 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Add Integration for SquareUp
It would be great if Click and Drop could be integrated with the SquareUp selling platform as at the moment I would have to take orders via one platform and then manually log in to C&D and enter all the order information again by hand which is really time consuming and off putting.
10 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Add integration for Discogs
can we please have an integration with discogs platform
6 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Show a Manifest Summary Before Submitting Manifest
When Manifesting at the end of the day, prior to committing to the manifest, can you pop a box up giving a table including the average weight for each product code that will be submitted to OBA. This will allow us to double check we are within our weight bands for costing purposes and allows us to adjust orders at the last minute. for example, to switch items from 2nd to 1st, if 1st is just over the 2kg average.
10 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Import Customised Fields for WooCommerce Orders
We ask customers for a shipment date through a custom field in the checkout process with WooCommerce.
However, we cannot sort the orders in C&D as it is not importing this custom field. It would be great to allow more columns to be imported so we can filter and generate labels only for the orders to dispatch on that day.
2 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Show Trading Name Logo on Open Orders Page
Under the heading "Channel" there is a picture of a piece of paper and a shopping cart.
When you hover over the "picture" it says which of our trading names we used on that order.
We have an icon set in the preferences for each of our trading names, so why can't they be shown in the Channel instead of the same unnecessary picture for all trading names/channels?7 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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