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94 results found

  1. Print International Postage Label and CN22 in pairs together

    Certainly until this week the International Postage Label and the CN22 were printed as a pair which made applying the two labels to the correct order very easy and safe – now this week printing the labels as all the International Postage Labels and then all the CN22 labels separately has made it more difficult and not as safe that the correct CN22 label is on the correct order

    1 vote

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    Dear User,


    Thank you for your suggestion. Click & Drop offers the ability to group your label and CN document together for printing. Please review your label settings. If you continue to encounter difficulties, please contact the helpdesk on the number below.


    03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.


    Kind regards,


    Click & Drop Support

  2. Make it faster to drop of parcels at post offices

    Once payment is made, physically 'dropping' the parcel needs to be more time efficient. Parcel post box's are fast but there aren't many of these available. Post offices are extremely slow. Queuing, weighing each item, generating receipts etc. Can take a quarter of an hour in total. This is the weak link. Why can't parcels be 'dropped' off at post offices without the waiting?

    1 vote

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    Dear User,


    Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:


    https://business.help.royalmail.com/app/contact


    If you are unable to find your answer on there, please call us on: 03457 750 750 


    Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.


    Kind Regards,


    Click & Drop Support

  3. OBA API Access

    Can we get a api to access OBA so we can pull charges per item so we can calcuate PNL for each item we post ?

    If you have a similar API please let us know

    1 vote

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    Dear User,


    Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:


    https://business.help.royalmail.com/app/contact

    If you are unable to find your answer on there, please call us on:


    03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.


    Kind Regards,


    Click & Drop Support

  4. Remove - (dash) as an option in the postcode field

    Found that when importing orders from magento that occasionally the postcode field in click and drop will have a dash in it and therefore doesn't reject the address and you end up printing a postage label without a Post code

    1 vote

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  5. add Trading Name to the list of header options in Open Orders

    We have (as I'm sure do many other businesses) a few trading names and therefore separate websites we trade under. Currently the only way to see what order is from what site is to manually refer to the 'channel reference' but that is just the order number and is not a site definer. Can you not add 'Trading Name' as an optional header / sort filter etc... to the main 'Orders' pages. Currently the 'Channel' column only shows 'WooCommerce'.. but both our sites use Woo so again, there is no visual indicator as to which site has generated the order.

    1 vote

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  6. Allow a preview of label

    I'd like to see a preview of the label before I pay. Reason for change: You can set up a number of addresses on the click & drop site. You can also set up a number of different integrations with the likes of Etsy. If you make a mistake with the integration address or your default is not set correctly, then you end up with the wrong return address being printed. This happened to me twice and the refund process is quite slow.

    1 vote

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  7. Multiple Company names on SMS / EMAIL customer notifications

    Currently the name on the notifications is the account holder. Fulfilment houses despatch on behalf of multiple companies. It would be very useful if the import data could include a field that had name of the actual sender rather than the fulfilment house. Currently this can be achieved by listing different names on the Royal Mail account but this is too unwieldy, slowing down the import process massively. Could this be automated in the future by having a separate non required data field. At the moment fulfilment houses or their customers get contacted 1000's of times every day by consumers…

    1 vote

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  8. Country of Origin Statement

    Have been informed by another couirer that our packages to the EU are being charged at the non UK prefered rate of import duty as they dont contain the following statement on their customs dec. and having country of origin next to the product isnt suffiecnt

    I cant see where to appy it on Royal Mail CN22 / CN23 either as a one off or a templated item

    The exporter of the products covered by this document EORI XXXX declares that, except where otherwise clearly indicated, these products are of United Kingdom preferential origin.

    1 vote

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    Hello, 


    Thank you for your feedback. As long as the information you enter is accurate and fully completed including the country of origin, when the item arrives at the destination country it will receive the correct handling by the customs authority. 


    Kind Regards, 

    Click & Drop Support

  9. collect VAT for IOSS through click and drop

    For people who don't have a shopping cart that uses IOSS then it would be good if click and drop had a default IOSS number that could be used as an option and import tax collected by click and drop.

    1 vote

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  10. Allow EORI settings to be updated so that these can be automatically applied to postage labels

    alongside setting default Tariff numbers etc to our click and drop account we should also be able too apply our default EORI number. please update so that this can be done automatically rather than manually written each time. Would also be good to have room for the defaults to be set for both types in case there are northern ireland orders to be posted also. GB is the bigger preference though.

    1 vote

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  11. Show the price of individual items within a manifest

    We have to pass the cost of some items to our partners and although you can see the cost of the full manifest you cant see how much an individual item cost within the manifest

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    Hello,

    Thanks for your suggestion.  Unfortunately the reason pricing is not shown until after the data has been passed to your Royal Mail Online Business Account is because we do not price at item level.  Pricing is calculated once an order is manifested into OBA and dependent on the products you have ordered, OBA calculates if the volumes you are posting on that day meet any volume related discount criteria, and for some products Click & Drop calculates your end of day average weight so to display a price could be misleading and not be the price you are charged at the end of the day.

    We are looking into options for giving some indicative pricing, but due to the current pricing and discount options within the various products customers could post on, this may not be possible.  In the interim, you have end of day pricing visible in the…

  12. Amend WooCommerce "channel reference" from the "post-ID" to the "order-number"

    Current your dashboard displays the "post-ID" from a WooCommerce order in the "channel reference" column. This number has no use for us, instead the "order-number" or "invoice-number" would be infinitely more helpful. Thanks

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  13. Add a ‘View basket’ button in the app

    As far as I can see there’s no way to get to your ‘basket’ in the app other than by going through the send an item process. So if I navigate away from the basket for whatever reason, I need to go through sending an item again (and delete it when I’m done) so I can get back to the basket

    1 vote

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    Hello, 


    Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only.


    Kind Regards,

    Click & Drop Support

  14. packaging weights

    It's impossible to accurately pre-judge the weights of packaging on orders (when some orders contain multiple products). This means we cannot use Click & Drop. Why not add an adjustment procedure during manifest so that we can compare the final weight of the shipment with the weight that has been generated by product weights? That way the correct weight for the manifest could be checked and adjusted (to avoid any charges for inaccurate weights)?

    1 vote

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