General
97 results found
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Increase threshold dates and order statuses for importing orders from woocommerce
Please expand the conditions for importing orders data from woocommerce. For businesses that sell pre-ordered stock the current system does not work as once 7 days has passed, an order will not be imported if it doesn't have 'processing' as a status (something you wouldn't have for pre-orders). This needs to be expanded to ideally all orders statuses not just 'processing' or give business to option to decided which order statuses / date range to use
1 voteDear User,
Thank you for your suggestion. We do not plan to make any changes in this area at this time.
Kind regards
Click & Drop Team
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Printing International Postage and CN22 Labels
Since I started using Click and Drop when printing International Postage and CN22 Labels they printed sequentially in pairs
Now since your last update they are printing the International Postage labels first as a batch and then separately the CN22 Labels as another batch
My preference is the original method of printing the printing International Postage and CN22 Labels as a pair together
If some users have a preference for the two batches – please can you add an option so that users can choose which method they want
Thank you
1 voteDear User,
Thank you for your suggestion. Click & Drop continues to allow you to print both the Shipping Label and CN22 on a single A4 page.
Please review your preferences in 'Settings / Label format' and Print assist if used.
If you continue to encounter issues having your shipping label and CN22 printing on a single page, please contact the helpdesk.
Help Desk: 03457 750 750
Please be aware, we are open Monday to Friday, 8am to 6pm.
Kind Regards,
Click & Drop Support
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provide a toggle setting for PDF label auto-open
I have written a script to integrate the click & drop label into our existing invoice format, but sending the details to click & drop desktop automatically opens a pdf of the label. This adds steps to my dispatch process. Is there a way to disable this pdf from popping up?
1 voteDear User,
Thank you for your suggestion. Unfortunately, there is not enough detail to provide an answer, please contact our helpdesk if you are having technical issues with the site please contact our helpdesk on the number below.
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Print International Postage Label and CN22 in pairs together
Certainly until this week the International Postage Label and the CN22 were printed as a pair which made applying the two labels to the correct order very easy and safe – now this week printing the labels as all the International Postage Labels and then all the CN22 labels separately has made it more difficult and not as safe that the correct CN22 label is on the correct order
1 voteDear User,
Thank you for your suggestion. Click & Drop offers the ability to group your label and CN document together for printing. Please review your label settings. If you continue to encounter difficulties, please contact the helpdesk on the number below.
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind regards,
Click & Drop Support
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Make it faster to drop of parcels at post offices
Once payment is made, physically 'dropping' the parcel needs to be more time efficient. Parcel post box's are fast but there aren't many of these available. Post offices are extremely slow. Queuing, weighing each item, generating receipts etc. Can take a quarter of an hour in total. This is the weak link. Why can't parcels be 'dropped' off at post offices without the waiting?
1 voteDear User,
Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:
https://business.help.royalmail.com/app/contact
If you are unable to find your answer on there, please call us on: 03457 750 750
Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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OBA API Access
Can we get a api to access OBA so we can pull charges per item so we can calcuate PNL for each item we post ?
If you have a similar API please let us know
1 voteDear User,
Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:
https://business.help.royalmail.com/app/contact
If you are unable to find your answer on there, please call us on:
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Remove - (dash) as an option in the postcode field
Found that when importing orders from magento that occasionally the postcode field in click and drop will have a dash in it and therefore doesn't reject the address and you end up printing a postage label without a Post code
1 vote -
add Trading Name to the list of header options in Open Orders
We have (as I'm sure do many other businesses) a few trading names and therefore separate websites we trade under. Currently the only way to see what order is from what site is to manually refer to the 'channel reference' but that is just the order number and is not a site definer. Can you not add 'Trading Name' as an optional header / sort filter etc... to the main 'Orders' pages. Currently the 'Channel' column only shows 'WooCommerce'.. but both our sites use Woo so again, there is no visual indicator as to which site has generated the order.
1 voteDear User,
Thank you for your suggestion. Unfortunately, this is not something we would currently consider for development.
Kind regards
Click & Drop Team
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Allow a preview of label
I'd like to see a preview of the label before I pay. Reason for change: You can set up a number of addresses on the click & drop site. You can also set up a number of different integrations with the likes of Etsy. If you make a mistake with the integration address or your default is not set correctly, then you end up with the wrong return address being printed. This happened to me twice and the refund process is quite slow.
1 voteDear User,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Multiple Company names on SMS / EMAIL customer notifications
Currently the name on the notifications is the account holder. Fulfilment houses despatch on behalf of multiple companies. It would be very useful if the import data could include a field that had name of the actual sender rather than the fulfilment house. Currently this can be achieved by listing different names on the Royal Mail account but this is too unwieldy, slowing down the import process massively. Could this be automated in the future by having a separate non required data field. At the moment fulfilment houses or their customers get contacted 1000's of times every day by consumers…
1 voteThank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Country of Origin Statement
Have been informed by another couirer that our packages to the EU are being charged at the non UK prefered rate of import duty as they dont contain the following statement on their customs dec. and having country of origin next to the product isnt suffiecnt
I cant see where to appy it on Royal Mail CN22 / CN23 either as a one off or a templated item
The exporter of the products covered by this document EORI XXXX declares that, except where otherwise clearly indicated, these products are of United Kingdom preferential origin.
1 voteHello,
Thank you for your feedback. As long as the information you enter is accurate and fully completed including the country of origin, when the item arrives at the destination country it will receive the correct handling by the customs authority.
Kind Regards,
Click & Drop Support
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collect VAT for IOSS through click and drop
For people who don't have a shopping cart that uses IOSS then it would be good if click and drop had a default IOSS number that could be used as an option and import tax collected by click and drop.
1 voteThank you for your suggestion and feedback. This is not something in plan.
Kind Regards,
Click & Drop Support
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Allow EORI settings to be updated so that these can be automatically applied to postage labels
alongside setting default Tariff numbers etc to our click and drop account we should also be able too apply our default EORI number. please update so that this can be done automatically rather than manually written each time. Would also be good to have room for the defaults to be set for both types in case there are northern ireland orders to be posted also. GB is the bigger preference though.
1 voteDear User,
Thank you for your suggestion. This is already possible in click and drop, please add your EORI number in Settings / Trading Names.
KInd regards
Click & Drop Team
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Show the price of individual items within a manifest
We have to pass the cost of some items to our partners and although you can see the cost of the full manifest you cant see how much an individual item cost within the manifest
1 voteHello,
Thanks for your suggestion. Unfortunately the reason pricing is not shown until after the data has been passed to your Royal Mail Online Business Account is because we do not price at item level. Pricing is calculated once an order is manifested into OBA and dependent on the products you have ordered, OBA calculates if the volumes you are posting on that day meet any volume related discount criteria, and for some products Click & Drop calculates your end of day average weight so to display a price could be misleading and not be the price you are charged at the end of the day.
We are looking into options for giving some indicative pricing, but due to the current pricing and discount options within the various products customers could post on, this may not be possible. In the interim, you have end of day pricing visible in the…
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Amend WooCommerce "channel reference" from the "post-ID" to the "order-number"
Current your dashboard displays the "post-ID" from a WooCommerce order in the "channel reference" column. This number has no use for us, instead the "order-number" or "invoice-number" would be infinitely more helpful. Thanks
1 voteThank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Add a ‘View basket’ button in the app
As far as I can see there’s no way to get to your ‘basket’ in the app other than by going through the send an item process. So if I navigate away from the basket for whatever reason, I need to go through sending an item again (and delete it when I’m done) so I can get back to the basket
1 voteHello,
Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only.
Kind Regards,
Click & Drop Support
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packaging weights
It's impossible to accurately pre-judge the weights of packaging on orders (when some orders contain multiple products). This means we cannot use Click & Drop. Why not add an adjustment procedure during manifest so that we can compare the final weight of the shipment with the weight that has been generated by product weights? That way the correct weight for the manifest could be checked and adjusted (to avoid any charges for inaccurate weights)?
1 voteHi, thank you for your suggestion. channelshipper.com offers this functionality, you can read more about it here.
Many thanks,
The Click & Drop Team
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