General
264 results found
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add Shipping Service to Despatch note
It would be great for us to have the name of the shipping service for the order added to the despatch note under the barcode.
This means when we take the label off the integrated sticker paper and stick it on the parcel we can check that the service on the thermal label matches the order. We use this with the Scan and print function.
We are an online jewellery store and the despatch notes on C&D help unify all our selling platforms. I.E NOTHS, SHOPIFY, WOOCOMMERCE
2 votes -
Print the Customer's Name on Returns Label
Allow the customer's name to be displayed on Returns labels. At the moment we have to cross reference their address on another system. It only shows their returns address, not the customer name.
1 vote -
Re-instate 'Product Details' into the batches page
Since this function has been removed our order processing time has dramatically increased.
Historically, we would batch our orders into product types, and then within the batches page, we would open that batch and it would show each product description, so we can quickly note the size or colour etc for each order.
Since this has been removed, we either have to open each order individually, or we have to head back to the marketplace of each order and search for each one.
Please re-instate this.
3 votesThank you for your feedback.
This change has now been planned in and work on it should begin in the near future. Will update this page once the change has been made.
Kind regards,
Click & Drop Team
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Access to International Heavier through click & drop
If I want to send an International Heavier parcel I cannot do this through Click & Drop. This tends to mean I don't use this service as it is not part of the click & drop offering. As it is a Royal Mail service I do not know why it cannot be included.
1 vote -
Urgently Stop Allowing Free Unauthorised Tracked Returns
Click & Drop allows the public to send anything back using our Tracking numbers for free at any time for any reason and we are not told.
I discovered this when I was billed for a Return to Sender label but I don't have Tracked return labels set up in my OBA account.
Trying to understand how I have been billed for a Return to Sender label, I went on the public Click & Drop website and discovered that it was possible to book a collection for a free return by entering one of our Tracked 24/48 or Special Delivery…
1 vote -
increase image size in product details column
Please increase the image size in the product details column. It is so small at present it is very hard to distinguish what the product really is.
4 votes -
Order checkboxes not de-selecting
When multiple orders are selected to generate labels they then move to the 'Orders ready for despatch' section. When you view that section the checkboxes for those orders are sill selected. As I have discovered, when you go to delete a single order from the three dot menu within the order, any other orders with checkboxes still selected are also deleted. This is a major flaw and does not happen in the old interface.
4 votesThank you for the suggestion. We will shortly be releasing an update to change this behaviour.
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Allow order numbers to be copied on the new click and drop interface
In the new click and drop interface you are unable to copy the cutsomers order number. There are instances where when applying the postage you need to double check something back on the channel interface, and doing a search on the order number is the easiest way to find a customers reord. Functionality was available on the old style page was available and disappeared from the new one.... very frustrating and time wasting for users!
5 votes -
Make it possible to copy a tracking number
If you are not using TikTok integration you have to manually add the tracking nuber to each order. The problem is you cannot copy the tracking number because its a hyperlink, so you have to either go into each order to get the tracking or click the hyperlink. Th eproblem with this is is takes you to the Track and Trace site and perform the track and trace function automatically. This will have a negative impact on the track and trace site. Before you suggest I integrate with TikTok I cant because all orders go through my website so it…
3 votes -
At login have an option to stay logged in
I use the Click & Drop system integrated to my eBay account.
Orders come in through the day and I find I am entering the login details 10 or 12 times in that day.
Most annoying and frustrating waste of time.2 votes -
Allow impersonating batch/orders when uploading them via Click & Drop API
At the moment Orders/Batches submitted using API are without any user assigned. This makes it hard for users to find the batch they have created using our CRM. Tags that are allowed for items are not helpful as they are shown only in "order view" but not when viewing the Batches.
1 voteThank you for your suggestion.
This work has now been planned and this page will be updated with any further developments.
Kind regards,
Click & Drop Team
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allow users to sort 'product detail'
allow users to sort 'product detail'. I was hoping this would be in an updated version. Its what everyone wants and would make 300 orders per day easier to process. Usually it takes 1.5hours but this new version has increased it to over 2 hours as you have to hover over the order when they have ordered more than 1 item to see what they have ordered, whereas before i can see the 3-4 items they had ordered just from looking at the screen.
Also if you try to highlight a product number or tick the tick box but miss…3 votes -
apply postage within a batch without going back to main page every time!
Currently, in the old (better) C&D system, you can group together a bunch of orders as a batch, go into that batch and individually add postage without leaving that batches page. Now trying the Beta as it's being switched over permanently at the end of the month and when I press 'Apply' after selecting postage & filling in customs info etc for an order, it takes me back to the main orders page instead of just applying and closing that line so I can continue through the batch. I have to click back into 'Batches', 'Apply Postage' for the batch…
5 votes -
Please bring back Scroll Position memory
Please bring back Scroll Position memory when the order page is refreshed. It saved countless time during the day and reduced mistakes. When the order page is refreshed it now sends you back to the top of the page, its very frustrating, please change it back.
3 votes -
Print in alphabetical order rather than order number
I use several weights and several postAGE options per day but print the whole days in one go. I select postage by inputting in alphabetical order but when I print the labels they come off the printer in order number. It would make the process much quicker if it was possible to change the criteria for printing to alphabetical. Every now I then I check with support that this is not yet available and every support assistant agrees that it would be preferable but isn't available when printing. I use a Zebra GK420d thermal printer.
The sizes and weights all…2 votes -
make it easier for users to leave feedbacks on C&D, without having to make a new registration.
I have just made a 1-line user feedback on how C&D works. To do that I had to register my email address, confirm the email link, set a new password and then log in. I am surprised I went through with it all. I'm sure there are a large number of people who got put off and stop trying to give you the feedbcack, as I would be myself most of the time. I prefer being able to just write the comment and submit. If you have to have user registration, it's better just to use your click-and-drop account details,…
2 votes -
bring back the 'back to orders' button which used to show up once you've applied postage to a batch. .
That must be the most common thing to do at this stage, but now you have to work out what's the least inconvenient indirect way to get back there.
2 votes -
allow direct access to channel reference from customer order
On the old click and drop system you were able to access the channel reference from which the customer had placed the order by clicking on the channel reference link which would be either Ebay, Amazon or our own website. This gave a direct link to the actual order placed by the customer. It also made it very easy to contact the customer if needed to discuss aspects of their order placed as well as view the actual items purchased by the customer. Now it is not an option and it makes it a more complex procedure by having to…
3 votes -
Tracking/delivery confirmation for letters
Any chance we could see click and drop have 'letters' included with tracking/delivery confirmation in the future? (not just large letters and parcels).
At the moment, a marketplace such as Etsy won't add tracking details for customers (via click and drop) that purchase orders though us (that are sent with the 'letter' size).
We send many letter size shipments daily and it's a shame that they don't count towards Etsy's tracking system.
4 votesDelivery confirmations have been extended to cover a greater number of non-tracked services and formats, and we will continue to review the services and formats we can offer delivery confirmations for.
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Click & Drop Desktop Forgets Password
The latest updates to Click & Drop desktop randomly forgets your password when the app starts up.
It may be related to Click & Drop Desktop updating, or Windows updates, however it never used to happen and is very annoying when you rely on the service being on!
5 votesHi, thank you for your message, We will investigate how log in behaviours are working in our new version of desktop and update here in due course. If you find this issue recurring, please contact the help desk so that we can investigate further.
Many thanks
Click & Drop Team
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