General
327 results found
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Add a 'Label Created By' Column to the Order Dashboard
We would like to suggest adding a column to the Royal Mail order dashboard that shows which user generated each shipping label.
This would be a valuable tool for handling post-shipment enquiries, as it would allow us to quickly identify and redirect any issues back to the individual who originally processed the shipment. It would improve accountability, save time, and enhance internal communication — particularly helpful when managing customer follow-ups. This feature would make a meaningful difference to operational efficiency.
2 votes -
Some Customs Docs / AWBs are not printing in chronological order
We are having an urgent issue whereas AWBs in click and drop are not printing in chronological order, most are but some are not and it appears as totally random.
Once postage applied all is fine and in chronological order but then a few random ones go out of sync one the labels have been printed.
Also once manifested, the orders are not being marked as fulfilled in shopify and the tracking numbers are not uploading despite the 'mark orders as despatched on channel' icon (attached) being clicked.
It has been integrated with our Shopify for 2 years without issue…
1 vote -
Highlight an order in 'New Orders' window
It would be nice to have the ability to change the background colour or to otherwise highlight an order for an extended period of time to make it stand out.
If we receive an order but the item is out of stock, we keep that order in 'New Orders' until such time as it can be fulfilled. This can be several weeks in some cases.
The risk is that we may inadvertently send this item out, along with the rest of the in-stock items by mistake which alerts the customer that the item has been shipped.
If we could highlight…
2 votesThank you for your feedback.
It seems that for your use case, the order tag functionality might be helpful. Tags can be added to an order at the point of order creation and then you could filter your grid so that orders with a certain tag are not displayed. For more information on this functionality, you can consult our help guide.
Please note that we are planning on improving this feature by allowing users to add tags at any point of the user journey and we may allow for using different colour tags too.
Kind regards,
Click & Drop Team
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QR code for tracked returns
I have tracked returns enabled on my account, and can email / post a returns label, but a lot of people do not have printers nowadays, is there a possibility of having a QR code enabled to send to customers as this would make it a lot easier, I know the facility is available as ebay/amazon and some online stores already have it,
2 votes -
Transmission of Shipping Service from C&D to Shopify via the integration
The current integration between C&D does not send over the shipping service used when shipping orders back to Shopify. The only information that is sent back to Shopify is the Carrier (Royal Mail) and the tracking ID.
The Shipping service is needed for the likes of Amazon to meet their Valid Tracking Rate metric. Under the current API not sending this to Shopify the correct and valid Shipping information cannot be sent to Amazon through a Shopify integration. Instead business customers like ourselves have to rely on either direct shipping through C&D to Amazon or via a 3rd Party app…
1 vote -
order weight set to ZERO every order
Give users the option to have a fresh 0 order weight for every item. I find the pre-entered order weight useless and in most cases counter productive because the system constantly tries to default to an incorrect weight. I'd rather have a fresh blank field to enter every time I send an item. Please give us an option in the settings to opt out of the pre-entered memory order weight.
1 vote -
Generate CN23's for any order value
Given the UPU changed the rules to make it so it is the choice of the Sender to use either a CN22 or a CN23 for orders under the CN23 threshold, allow us to choose, or have a blanket setting, to generate CN23's for low value orders. The UPU recognise that some orders, going to the EU for example, require CN23's to be used for low order values if the item requires a more complex customs declaration. Items with import controls require information entering in the Comments box of the CN23 (which is not available on a CN22), or they…
3 votesThank you for your suggestion. We will consider adding an option to generate CN23s for lower value orders in future development.
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Reports file format
please change format of manifest orders file. the current is is very old i.e.excel97 - 2003. please update to CSV format
1 vote -
Import all Unshipped Orders from Amazon for Subscribe and Save Issue
Currently orders are only imported if they were logged on Amazon within the last 7 days. So Subscribe and Save orders often don't pull through and have to be handled manually. This is becoming a big problem with Amazon's recent developments to open this up for merchant-fulfilled orders.
This service should ideally just pull through ANY orders in unshipped status. Does there have to be a date attached to complicate things?1 vote -
Import VOEC & Other Customs Scheme Details
VOEC number for Norway or other VAT system scheme's should automatically be pulled through from eBay / Amazon etc integration with their unique number, similar to how the IOSS number is pulled through.
7 votesThank you for your suggestion. We are expanding the range of data we consume from our third party integrations; we will consider VOEC and other Pre Registration Schemes as a part of these changes.
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Fix click & drop desktop wrong label bug
Nightmare bug today
I uploaded 6 batches - 23 orders in total today at 15:06pm
Click & Drop Destop downloaded all the orders into the Labels/Watch folder as usual with the correct filename(Order reference) e. 308150.pdf, 308151.pdf etcBut when I opened each pdf they had a different customers label in the pdf.
It turned out that all the pdfs in each batch contained the same label from one of the customers.That explains why I only had 6 correct labels out of 23 orders uploaded in 6 batches.
The csv Results and Processed files all look fine.
Please can…
1 vote -
create all the manefest documents needed so they can be printed in one go
When I print the manifest, I have to print out 2 copies, one for the bag and one to be handed in. It would be helpful if the document generated contained everything I need so it can be printed in one go. Like 2 copies of uk post and 2 copies of international post, but only 1 copy of the tracking numbers.
2 votes -
Requirements for the movement of goods from Great Britain to Northern Ireland
I know this has been mandatory from 1st May and was optional before 1st May (which we were doing) but it is very confusing which items are optional and which compulsory for B to C parcels.
We have all our customers addresses in the address book and then just "create order" as we just need the address label, we don't have a shop which is connected to C+D.
What we need is it being obvious which ones need the extra info when we create the order and then which sections are mandatory. At the moment it is just not obvious…
1 vote -
Click and Drop Orders Page Colour change on Despatched.
Why have they today (20/5/2025) decided to change the colour box for dispatch to a pastel green (Which in sunlight look light blue)
The old Brown Dark colour made it more obvious when checking through to check all item had been dispatch correctly.
Just changed it without any thought. Obviously keeping some 3rd year Graphic Designer happy.1 vote -
Address Book - Create Order
Is it possible to add function to bulk send orders from the address book. At the moment all you can do is bulk delete. We send out a monthly subscription, the addresses are contained in the address book. It would be great to select all the subscribers address in bulk and generate their shipping labels in one go.
Also i think there is a small bug with the address book. The very first a create order it does not work on first opening the address book, selecting a customer, on pressing create an order this does not work ie it…
1 vote -
Import Shopify Order Tags
Import Shopify Order tags and allow for updates coming through. Tags are used on orders in Shopify to manage deliveries including planned shipping dates.
3 votes -
Compatability With Woocommerce's Official Shipment Tracking Plugin
Woocommerce has launched their official shipment tracking plugin.
Please make click and drop compatible with it rather than sending tracking details via an outdated method:
API documentation:
https://woocommerce.com/document/shipment-tracking/
Alternatively, allow the sending of tracking details via order notes without marking the order as complete on woocommerce
OR
First send the tracking details into the order notes and THEN mark the order as complete.
All of the above allows tracking details to be embedded into the complete order email. RM's current solution does not.
4 votes -
Return Tracking Status in Click & Drop API
In order to support a fully automated business there is a need for us to be able to verify if a package arrived via an API, not via a report.
There is currently a older royal mail tracking API but it is locked down to high volume users.
I note that work has been carried out recently to add a tracking status on the orders page within Click & Drop. However, this information is not included on the Click & Drop API.
When calling the following endpoints via Click & Drop API,
It returns the tracking number, but unlike the…
6 votes -
Update Tracked 24/48 to collected when Business Collection takes place
Royal Mail Tracked is not tracked when the driver collects. Please can you update the tracking using the manifest when collected not when the packet gets to the super hub the next day?
It was impemented for personal customers last year:
https://clickanddrop.uservoice.com/forums/399930-general/suggestions/45679138-tracking-show-a-shipment-has-been-collectedSecond class post tracking is fine and shows the following message when the driver collects:
"An update will only be provided when we attempt to deliver your item"But Tracked 24/48 shows this message until the next day or later on Royal Mail tracking:
"We're expecting it
The sender has advised they have despatched your item to Royal…25 votes -
Fix the issue with SAFE PLACE instructions automatically being populated when the data is on our website but C&D are not pulling it across.
The data is on our website but not being pulled across onto Click and Drop like it usually would. This has been an ongoing issue since early march. Click and Drop support are being of no help. Our website developers are aware of other customers having the same issue and they are unable to help as its a Click and Drop issue.
Anytime there are changes or updates, in this case all the Windsor Framework changes, something else suffers. So you have added Windsor Framework fields, but now we have issue with the Safe Place field.1 vote
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