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34 results found

  1. Include Stock Location on Order Details

    It would be very helpful to add the Stock Location to the order details screen. Currently if you want to make use of the Stock Location entry in the product data, you have to browse each product to find the location which isn't a very helpful workflow.

    2 votes

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  2. Import VOEC & Other Customs Scheme Details

    VOEC number for Norway or other VAT system scheme's should automatically be pulled through from eBay / Amazon etc integration with their unique number, similar to how the IOSS number is pulled through.

    5 votes

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  3. Automatically import images from marketplaces!

    PLEASE make it so images import from marketplaces (eBay, Amazon etc) to help prevent mistakes when sending incorrect items etc. I don't know why this isn't the case already. Uploading a CSV is not viable for most.

    1 vote

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  4. Please add the delivered DATE to the manifested orders status column.

    At the moment, the tracking status for delivered items just shows as 'delivered', but it does not show the actual delivered date.

    This would be so useful for an overview and finding out delivered date results for things like ebay cases.

    22 votes

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  5. Put 'Customer Name' in Bold Font on the Orders Grid

    Up until recently, the pending order list displayed the customer name in a bold font, making it easy to see each customer at a glance. As of this week, the bold has been removed, blending all the information and making identifying customers at a glance very difficult.

    Please reinstate the bolt font for the customer name; it makes no sense to remove it. Thank you.

    1 vote

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  6. Click & Drop Desktop Forgets Password

    The latest updates to Click & Drop desktop randomly forgets your password when the app starts up.

    It may be related to Click & Drop Desktop updating, or Windows updates, however it never used to happen and is very annoying when you rely on the service being on!

    5 votes

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    Hi, thank you for your message, We will investigate how log in behaviours are working in our new version of desktop and update here in due course. If you find this issue recurring, please contact the help desk so that we can investigate further. 


    Many thanks


    Click & Drop Team 

  7. Tracking/delivery confirmation for letters

    Any chance we could see click and drop have 'letters' included with tracking/delivery confirmation in the future? (not just large letters and parcels).

    At the moment, a marketplace such as Etsy won't add tracking details for customers (via click and drop) that purchase orders though us (that are sent with the 'letter' size).

    We send many letter size shipments daily and it's a shame that they don't count towards Etsy's tracking system.

    3 votes

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  8. Add Ability to Adjust The Column Widths On Order Details Table

    Currently, when you expand 'Order Details' to see a table of the contents of the order, the columns have fixed, uniform widths.

    There's no way to adjust them manually, and no text wrapping, so if the contents of one cell is too long, it gets cut off and there's no way to read it.

    Having all the columns uniform/the same width means that there are big spaces around the 'Quantity' and 'Price' fields (which are generally only a few characters long), and then 'Product name' is squeezed into the same width and cut off.

    4 votes

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  9. Support searching for partial order numbers

    Hi, when searching for an order number it is only possible to search for the full number but not partial numbers. As you are adding a # in front of imported order numbers, that makes it possible to use a barcode scanner to search for an order (order number in C&D: #12345,barcode Scanner delivers 12345, C&D search shows no results)

    6 votes

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  10. Add integration with The Range

    The Range is becoming a good platform for us - we need an integration

    1 vote

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  11. Add Product Images to Picking Slips

    Is it possible to have images on the picking slip from Shopify when it arrives in the click and drop list so w can print the picking slips and see the image of the product?

    1 vote

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  12. Adding 'Product name' to Manifested Orders report

    Can we add "Product name" column to the XLS export? It would vastly help to understand quantities of certain product shipped in a period of time

    2 votes

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  13. Delete Orders Using the API

    The Delete function is currently only available to Channel Shippers, why is it not available to API connections and can this be made available.

    6 votes

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  14. Show Address Book Entries in Search Results

    We are a new user to Click & Drop having moved from a different system & are very impressed with how it operates.

    We are finding it time-consuming having to click on each individual funnel (on each column) to search through records by typing customer's postcode, order number, receiver's name, or company name to find entries.

    Would it be possible to have our Address Book data searchable in the main grey search box on the top right-hand side, with the results shown under a heading ‘Address book’, as it is for ‘Orders’, ‘Pages and actions’ & ‘Help’.

    Twinned with results…

    3 votes

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  15. Option to Add SKUs in C&D Reports

    Currently, reports have everything what we need except SKU, which is important for generation of bills to our accounts of Amazon and eBay.

    3 votes

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  16. Amend a Future Despatch Date

    As a mailing house we often future date orders so we can fulfil the items and print and attach the generated labels. Recently we had 6,000 items packed and ready to despatch but was then informed by our client we could not send the items. However the items would manifest in 2 days time as the future date would be met. There is no option to put items on hold or to add a week or more onto the future date. When i spoke to the help team i was told we would need to re-apply postage and print 6,000…

    12 votes

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    Hi, thank you for your suggestion. We are considering ways to improve future despatch handling to allow users to change a future despatch date. We will update the status here when we have this planned for development.


    Kind regards


    The Click & Drop Team

  17. Option To Not Import 'Click & Collect' Orders

    I would like an option that if someone has selected Click and Collect on the WooCommerce site that they aren't pulled through to click and drop.

    1 vote

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  18. Add Custom Label Positioning to OBA / Business Accounts

    If you buy the suggested labels - 4 per page - you cannot choose the position of the label.

    If you have small order numbers, you end up with lots of label sheets with unusable labels. This is wasteful. Bizarrely, personal accounts are able to customise the position.

    4 votes

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  19. Allowed to select "Parcel" and "RM48 LBT"

    I have been incurring penalties for RM48 LBT parcels. An investigation has uncovered that I do not have RM48 parcel service, only Large Letter, but I have been allowed to choose size "parcel" and service "TRS48" which is a large letter ONLY band thus incurring a £1 penalty for every parcel.

    1 vote

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    Hello, thank you for your suggestion. TRS 48 LBT (Letter Box-able Tracked) is available on parcel format to afford you the full 1000g weight limit TRS48 supports. You must still adhere to the service specifications, which for letter box-able includes a weight limit of 1000g, and dimensions matching that of Large Letter. Please speak with your account manager to get the full details of your services specifications. We will consider changes to make these limitations clearer in the future.


    Many thanks

    Click & Drop Team

  20. Show a Manifest Summary Before Submitting Manifest

    When Manifesting at the end of the day, prior to committing to the manifest, can you pop a box up giving a table including the average weight for each product code that will be submitted to OBA. This will allow us to double check we are within our weight bands for costing purposes and allows us to adjust orders at the last minute. for example, to switch items from 2nd to 1st, if 1st is just over the 2kg average.

    10 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

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