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78 results found

  1. WooCommerce Orders Are Importing with 'Unrecognised' Country.

    When orders made via WooCommerce transfer over to Click & Drop, the county names are not displayed, and instead it shows the ISO codes provided by WooCommerce.

    This request is to have these codes mapped to the county names to enable addresses to be complete and correct to avoid undelivered orders.

    2 votes

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  2. Add integration for WISH

    Add WISH marketplace to the integration

    2 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  3. no download of labels

    why now to we need to waste time and pc space by downloading labels/receipts BEFORE WE CAN PRINT THEM!

    1 vote

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  4. Add a declaration box for those sending restricted items to tick

    When sending restricted items (a carving knife as part of a set in my case), the customer is asked to use the age verification service. However, having done that and before paying, they are asked to tick a box saying "I confirm that I am not sending any item that is prohibited or restricted in the UK or overseas", thereby in effect asking the customer to lie and thus potentially break the law because they ARE sending a restricted item. I have been told that what it means is that they are not sending a restricted item that doesn't comply…

    1 vote

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  5. afternoon collection times

    Collections in the afternoon to allow same day dispatch on orders.

    1 vote

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  6. Reduce Font Size on Address Label

    When sending letter size packets to the US, I sometimes get them returned as "address does not exist". After some discussion with customers and their local postal service, it appears that USPS ONLY reads the last 4 lines of the address.

    Therefore if the first line of the address goes over 2 lines, their automated systems cannot find the full address (as it is now 5 lines long) and simply return the post!

    This does not happen on Large Letter / Small Packet as the font appears to be smaller.

    1 vote

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  7. Add option to print only postage labels without order information

    I would like to be able to print postage labels without out the order information included. I know you can have this as a spearate sheet but I do not want the order information at all as I can print a packaging slip from shopify already.

    1 vote

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  8. Bug: Tracked 24/48 always need bank authorisation

    I'm hardly ever asked to authorise payment on my banking app for 1st and 2nd class postage, but as soon as I include a tracked service it is guaranteed to need authorising. It is starting to get annoying logging on for a £3.50 payment when no other website does this.

    1 vote

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  9. Include Printed Paper Rates for International Postage

    I haven't been able to find an option to send "Printed Papers" small parcels weighing over 2kg to International addresses.

    It should be possible to pay a supplement for each additional 250g up to 5kg but I haven't been able to find a way of doing it using Click & Drop.

    Is there a way, or could it be added?

    1 vote

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  10. Make it easier to see the postage paid on orders

    On the new Orders list, there is no option to see the postage paid. Even when you go into the order you no longer see it. It seems the only way to find out is to reprint the shipping label.

    1 vote

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    Thank you for your suggestion.

    Our team will begin working on implementing this feature in the near future. We will update this status when the feature is available in Click & Drop.

    Kind regards,

    Click & Drop Team

  11. Collections interface unreliable

    The collections service is somewhat unreliable. It either reports that the service is unavailable and will be back soon (but doesn't return the same day) or randomly fails with random error codes when a batch of collections includes international items.

    1 vote

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  12. le colis RR006332536CI

    bonsoir ;je viens par cette note vous faire par d'un reseau d'arnaque .
    en effet le colis contenaire un passeport ;2photocopies de ma carte identite ivoirienne et 9 photos de meme tirage
    le colis etais derstine a mm stefanie beck .
    11 Mar 2024
    07:41
    Livré et signé. Votre envoi a été livré le 11-03-2024 et signé par : G WILSON
    London Victoria DO nb cette femme m'arnaque
    je vous pris de bien vouloire m'aide a recupere mon passeport
    je vis en cote d'ivoire je me nommes zeao fidele aime

    1 vote

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  13. Option for generated labels to be opened only

    Enable a setting which allows the option for generated labels to be opened only and not automatically downloaded to files as current, which increases the workflow, creating extra admin to locate and delete files as well as taking up storage. It may be useful for some users for automatic download for not others.

    1 vote

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  14. Royal Mail App Proof of Postage

    Dear Royal Mail,

    The Royal mail app does not provide proof of postage for tracked 48 parcels and keeps saying pending when my parcels have been scanned through Royal mails network when dropped off either at a parcel box or Royal mail delivery office. Without proof of postage I can't make a claim if my parcels get lost or damaged during delivery. The only option I have is to go to the post office wait in the queue sometimes more then 15 minutes and get charged 16p for each parcel which adds up to a lot of money. I have…

    1 vote

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  15. Status Heading

    With the new layout, it is hard to differentiate an order's status quickly by glancing down the column. Whether it says Postage Applied, or Label Generated, they are both the same width and colour. If Label Generated was a little longer (or vice versa) a quick glance down the column could identify those orders not yet completed. This was much easier to identify on the old layout.

    1 vote

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  16. The new Beta version needs tuning as is.

    Rather than concentrating resources on the many 'new features' requested by lots of different users and not to be used by a majority. The adjust tabs feature is good, the ability to manually resize them or delete the tick box and remove them, giving the option to see more on the scree. The next time you log in however, they are back to normal. can the changes be held for a particular users across session ? Also there needs to be more choices of service available in both old and new versions eg. Why is there a 2nd Class Signed…

    1 vote

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  17. Address book

    Allow creation of Groups in Address Book. I have a number of addresses that are used on a regular basis and it would be good to be able to select them as a group.

    1 vote

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  18. Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150

    Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150 threshold at live exchange rate, so it'd be better to just set this dynamically than setting a value in GBP in click and drop, Shopify checkout has checked out in customers currency for several months now, so everything is done in euro

    1 vote

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  19. Include additional fields into 'Dispatched orders Report'

    I want to get a better understanding of my overall shipping needs (parcel weights, costs, destinations, service used) so that I can improve the service that I provide to my customers through my online store (i.e. a free shipping service for orders over £***). Please could you include the fields from the 'Order Overview' table into 'Dispatch Order Report' or make the Order overview table exportable to CSV.

    1 vote

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  20. 1 vote

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