General
82 results found
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Tracking status for international orders
Why does the Click & Drop system never show international orders as delivered when it is shown as such in the Royal Mail app.
2 votes -
Please add 1st Class shipping/tracking numbers to the orders like tracked orders
Hi, would it be possible to add the shipping/tracking number for regular 1st Class postage to the orders in the same way that it is for "tracked" orders please? I don't need fully tracked, I only need the delivery status, but I need that number synced with Shopify so that Paypal releases my funds when an order is delivered to the customer. It's such a pain to have to enter them all in manually every day. It would be so helpful if this was implemented. Thanks a lot
2 votes -
Send Purchase Notifications to All Users on an Account.
Share notifications of purchases with all users on an account, so that all users can keep track of purchases in the absence of the booker, and there is less risk of duplication.
2 votes -
WooCommerce Orders Are Importing with 'Unrecognised' Country.
When orders made via WooCommerce transfer over to Click & Drop, the county names are not displayed, and instead it shows the ISO codes provided by WooCommerce.
This request is to have these codes mapped to the county names to enable addresses to be complete and correct to avoid undelivered orders.
2 votesDear Users, We're sorry you have had some issues with data importing/displaying incorrectly. We will look into this and plan a fix if necessary. Kind regards The Click & Drop Team -
Add integration for WISH
Add WISH marketplace to the integration
2 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Automatically Remove Dispatched Orders from Click and Drop, if sent through marketplace.
When orders are marked as dispatched on eBay, Etsy, or Shopify, they should automatically be removed from the "awaiting dispatch" section in Click and Drop.
Currently, orders remain in the pending section even after being dispatched through these platforms, which causes confusion and extra work. Improved marketplace integration is needed to ensure Click and Drop reflects only the orders that are still awaiting dispatch.
1 vote -
Clear old collections that have been collected
I have a stockpile of old booked collections in my orders. They were collected but, for reasons known only to themselves, the postmen didn't scan them in so they remain on my account. It's just a niggle but these old orders sat there are a bug and there's nothing I can do at my end to remove them.
1 voteThank you for your suggestion.
This work has now been planned in and further updates will be posted on this page.
Kind regards,
Click & Drop Team
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Fix Invoices to show actual amount / vat paid
Every month we download your VAT Invoice for our accounts.
However it is always incorrect compared to the amounts of postage/VAT we have paid within the month.
We have our pre-payments in the accounts form each payment made as per the amounts on the individual payment but the invoice is completely wrong.The VAT invoice should be the same as what we have paid in the month it should never be different and we have to then make manual adjustments.
The problem is we dont know is it the invoice or the individual batch payments that is correct! As we…1 vote -
Edit package contents does not currently work on mobile or ipad devices - the screen width does not allow the user to edit. Please update.
The edit package contents interface does not work on mobile or ipad devices as the pop-up screen width extends beyond the size of the screen. The screen width needs to be set to x% rather than fixed pixels/width.
1 vote -
Add a declaration box for those sending restricted items to tick
When sending restricted items (a carving knife as part of a set in my case), the customer is asked to use the age verification service. However, having done that and before paying, they are asked to tick a box saying "I confirm that I am not sending any item that is prohibited or restricted in the UK or overseas", thereby in effect asking the customer to lie and thus potentially break the law because they ARE sending a restricted item. I have been told that what it means is that they are not sending a restricted item that doesn't comply…
1 vote -
afternoon collection times
Collections in the afternoon to allow same day dispatch on orders.
1 vote -
Reduce Font Size on Address Label
When sending letter size packets to the US, I sometimes get them returned as "address does not exist". After some discussion with customers and their local postal service, it appears that USPS ONLY reads the last 4 lines of the address.
Therefore if the first line of the address goes over 2 lines, their automated systems cannot find the full address (as it is now 5 lines long) and simply return the post!
This does not happen on Large Letter / Small Packet as the font appears to be smaller.
1 vote -
Add option to print only postage labels without order information
I would like to be able to print postage labels without out the order information included. I know you can have this as a spearate sheet but I do not want the order information at all as I can print a packaging slip from shopify already.
1 vote -
Bug: Tracked 24/48 always need bank authorisation
I'm hardly ever asked to authorise payment on my banking app for 1st and 2nd class postage, but as soon as I include a tracked service it is guaranteed to need authorising. It is starting to get annoying logging on for a £3.50 payment when no other website does this.
1 vote -
Include Printed Paper Rates for International Postage
I haven't been able to find an option to send "Printed Papers" small parcels weighing over 2kg to International addresses.
It should be possible to pay a supplement for each additional 250g up to 5kg but I haven't been able to find a way of doing it using Click & Drop.
Is there a way, or could it be added?
1 vote -
Collections interface unreliable
The collections service is somewhat unreliable. It either reports that the service is unavailable and will be back soon (but doesn't return the same day) or randomly fails with random error codes when a batch of collections includes international items.
1 vote -
le colis RR006332536CI
bonsoir ;je viens par cette note vous faire par d'un reseau d'arnaque .
en effet le colis contenaire un passeport ;2photocopies de ma carte identite ivoirienne et 9 photos de meme tirage
le colis etais derstine a mm stefanie beck .
11 Mar 2024
07:41
Livré et signé. Votre envoi a été livré le 11-03-2024 et signé par : G WILSON
London Victoria DO nb cette femme m'arnaque
je vous pris de bien vouloire m'aide a recupere mon passeport
je vis en cote d'ivoire je me nommes zeao fidele aime1 vote -
Option for generated labels to be opened only
Enable a setting which allows the option for generated labels to be opened only and not automatically downloaded to files as current, which increases the workflow, creating extra admin to locate and delete files as well as taking up storage. It may be useful for some users for automatic download for not others.
1 vote -
Royal Mail App Proof of Postage
Dear Royal Mail,
The Royal mail app does not provide proof of postage for tracked 48 parcels and keeps saying pending when my parcels have been scanned through Royal mails network when dropped off either at a parcel box or Royal mail delivery office. Without proof of postage I can't make a claim if my parcels get lost or damaged during delivery. The only option I have is to go to the post office wait in the queue sometimes more then 15 minutes and get charged 16p for each parcel which adds up to a lot of money. I have…
1 vote -
Status Heading
With the new layout, it is hard to differentiate an order's status quickly by glancing down the column. Whether it says Postage Applied, or Label Generated, they are both the same width and colour. If Label Generated was a little longer (or vice versa) a quick glance down the column could identify those orders not yet completed. This was much easier to identify on the old layout.
1 vote
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