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68 results found

  1. Support Adding Credit to Accounts to Reduce Card Payments

    Have the abililty to pre load the account with funds so that we don't have to authorise a credit card transaction or paypal transaction every time we produce a label

    22 votes

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  2. Remove Refunded and Awaiting Refund Labels From Orders Grid

    When a postage label is awaiting despatch it can be refunded. This is done when the wrong postage is selected is wrong or the customer cancels their order. The postage label remains at status awaiting refund for a number of days however it remains in the 'orders awaiting despatch' list. You may not want to despatch this order but can accidentally do so in the period it takes for the refund to go through. Could orders awaiting refund not be visible in the 'orders awaiting despatch' list but still be searchable from the drop down lists.

    22 votes

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  3. Feedback for new Click & Drop page interface

    I was sad to see that the old interface will be retiring on 31 Jan as I much prefer that interface when it comes to user friendliness.
    May I suggest the following to add to the new interface:

    1) add a Country option in columns so that I can sort the orders by Country, this was present in the old interface but not the new one.

    2) allow the expanding of further information of an order within the page itself, instead of opening to a new tab. (an expand all button would be great too) I've looked into the settings…

    20 votes

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  4. Pull Shopify Fulfillments for Shopify Subscription renewals

    The C&D Shopify integration needs to be updated to pull in shipments for both new Order and Fulfilment events to work with Shopify's new Subscription APIs.

    We are using the Shopify subscription APIs on our shop and when a subscription is renewed, Shopify adds a fulfilment to the existing order, they DO NOT create a new order. So none of the subscription renewals are being sent through to Click & Drop.

    Would it be possible for you to update your integration to cover this so that you are pulling in the data for both Order events and Fullfillment events in…

    13 votes

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  5. Stop Auto-Filling Customs Description

    The customs description "auto looks up" based on commodity code and replaces the description on the labels printed.

    However the description against a code is not necessarily the actual contents. For example 9209940000 covers parts and accessories for music equipment described in 9207xxxxxx and it automatically puts "guitar knob" every time on the documents despite me entering an accurate description "Electronic display for music synthesizer".

    It means that the package is returned by the destination countries customs agents, due to an inaccurate contents' description.

    This behaviour it is not helpful to us; it should only do this if the user…

    12 votes

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  6. Add Integration for SquareUp

    It would be great if Click and Drop could be integrated with the SquareUp selling platform as at the moment I would have to take orders via one platform and then manually log in to C&D and enter all the order information again by hand which is really time consuming and off putting.

    10 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  7. Add SafePlace for Collections

    Add Safeplace option to collection address

    9 votes

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  8. Book a Collection For More Than 10 Items

    I send 15-30 parcels each time, and I need to book it in batches of 10. Can you increase the limit please?

    It confuses the postie, as the see a few parcels to collect, but there is over 20 I give, as it booked under a different code, so they do not see how may in total they will collect.

    6 votes

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  9. Service Total Including VAT Is Sometimes Incorrect

    We have noticed that on occasion the price of a service + VAT sums to a 1p more or less than the total.

    This has meant we have had to manually reconcile accounts.

    6 votes

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  10. Ability to Filter the Collections Grid

    "My collections" shows a number which are past their collection date, I would like to be able to remove these - especially ones where the associated tracked delivery has been "delivered". (Why can't the system do this already).

    I would like to be able to remove or flag as completed the ones which I know have been done so that my outstanding list shows only valid collections.

    Additionally, how do I inform someone if I have a collection and no-one has arrived to make that collection, as this is quite frustrating after waiting at home all day.

    6 votes

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  11. Bulk Proof of Postage Instead of Individual Certificates for Each Parcel

    We need bulk facility for click and drop when proof of posting is required. Instead of printing individual certificates for each parcel it would better to print out one certificate listing all the parcels . This could be fine by printing the bulk certificate from the batch history

    6 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  12. Charging The 16p Supplement Charge Separately Causing Issues With Accounts Software Package

    This is causing havoc with my accounts package. If I have to pay an extra 16pence, it should be taken off at source, as it is difficult to balance books with an after the fact transaction.

    5 votes

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  13. Allow Changing Orders From Despatched to Label Generated

    If a user has accidentally moved an order to Despatched, you can no longer book a collection for it.

    We batch our collections and purchase these at the end of each day, but if another user has accidentally marked a label as dispatched we cannot add it to the collection for the following day. This means we have to dispatch it using the RM website and as these accounts are not linked, we cannot track this on C&D.

    5 votes

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  14. 4 votes

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  15. Support Permanent Setting To Include Post Office Drop-Off In Price

    Please add a setting to pre-tick "Include Post Office drop off in price" for all orders and also include the setting in API and dropbox integration so that we don't need to edit every tracked 24 order imported and then tick the box manually.

    4 votes

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  16. Use The Same Login for Click & Drop and UserVoice

    Make it easier to provide the user feedback by having the same username and password to log in to both.

    4 votes

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  17. Provide an option to report errors

    On the top menu have a "report a problem" option. When a system error opccurs it is extremely difficult to inform you about it, you should make it easier for customers to help you. They face a problem, they report the problem immediately, it is logged and you monitor the logs and take action. Your Status Page show everything fine yet I am unable to process payment, I go to down detector and find others have same problem... this should be visible in the site and customers will make life easier for you and visibility of issues makes it easier…

    4 votes

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  18. Support Booking Collection With Buying Postage Label

    As it stands I have to go through two separate processes to:

    (a) pay for postage of a package in Click & Drop
    (b) go to a different screen to book a Collection.

    Could you please integrate these two processes so we can optionally arrange and pay for a collection when we buy the postage.

    It will make our workflows shorter; we only have to pay once rather than twice under the current system. This will save us time

    4 votes

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  19. Support Germany's LUCID Scheme

    Now that Germany requires sellers to be registered with LUCID to send into Germany, we need a place in C&D to enter this information. Etsy has implemented LUCID support

    4 votes

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  20. Bug: Editing Customer or Product Details Not Reflected In Saved Products & Address Book Entries

    When you edit the customer address / product details during create an order, if you delete a line of text, it shows correctly on screen. However, the printed label (and entry in the address book) has the original line of text rather than the blank field.

    The only way around this is to edit the address / product data in the address book / product list before creating a new order.

    This needs correcting, as I often end up having to request a refund for labels because of this.

    3 votes

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