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82 results found

  1. Clear old collections that have been collected

    I have a stockpile of old booked collections in my orders. They were collected but, for reasons known only to themselves, the postmen didn't scan them in so they remain on my account. It's just a niggle but these old orders sat there are a bug and there's nothing I can do at my end to remove them.

    1 vote

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  2. Fix Invoices to show actual amount / vat paid

    Every month we download your VAT Invoice for our accounts.
    However it is always incorrect compared to the amounts of postage/VAT we have paid within the month.
    We have our pre-payments in the accounts form each payment made as per the amounts on the individual payment but the invoice is completely wrong.

    The VAT invoice should be the same as what we have paid in the month it should never be different and we have to then make manual adjustments.

    The problem is we dont know is it the invoice or the individual batch payments that is correct! As we…

    1 vote

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  3. Edit package contents does not currently work on mobile or ipad devices - the screen width does not allow the user to edit. Please update.

    The edit package contents interface does not work on mobile or ipad devices as the pop-up screen width extends beyond the size of the screen. The screen width needs to be set to x% rather than fixed pixels/width.

    1 vote

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  4. collection

    Add a filter to orders with field "collection booked or not". This will allow us to easily see which orders do not have a collection booked yet and book it if so.

    2 votes

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  5. no download of labels

    why now to we need to waste time and pc space by downloading labels/receipts BEFORE WE CAN PRINT THEM!

    1 vote

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  6. Add a declaration box for those sending restricted items to tick

    When sending restricted items (a carving knife as part of a set in my case), the customer is asked to use the age verification service. However, having done that and before paying, they are asked to tick a box saying "I confirm that I am not sending any item that is prohibited or restricted in the UK or overseas", thereby in effect asking the customer to lie and thus potentially break the law because they ARE sending a restricted item. I have been told that what it means is that they are not sending a restricted item that doesn't comply…

    1 vote

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  7. afternoon collection times

    Collections in the afternoon to allow same day dispatch on orders.

    1 vote

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  8. Reduce Font Size on Address Label

    When sending letter size packets to the US, I sometimes get them returned as "address does not exist". After some discussion with customers and their local postal service, it appears that USPS ONLY reads the last 4 lines of the address.

    Therefore if the first line of the address goes over 2 lines, their automated systems cannot find the full address (as it is now 5 lines long) and simply return the post!

    This does not happen on Large Letter / Small Packet as the font appears to be smaller.

    1 vote

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  9. Add option to print only postage labels without order information

    I would like to be able to print postage labels without out the order information included. I know you can have this as a spearate sheet but I do not want the order information at all as I can print a packaging slip from shopify already.

    1 vote

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  10. Bug: Tracked 24/48 always need bank authorisation

    I'm hardly ever asked to authorise payment on my banking app for 1st and 2nd class postage, but as soon as I include a tracked service it is guaranteed to need authorising. It is starting to get annoying logging on for a £3.50 payment when no other website does this.

    1 vote

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  11. Include Printed Paper Rates for International Postage

    I haven't been able to find an option to send "Printed Papers" small parcels weighing over 2kg to International addresses.

    It should be possible to pay a supplement for each additional 250g up to 5kg but I haven't been able to find a way of doing it using Click & Drop.

    Is there a way, or could it be added?

    1 vote

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  12. Make it easier to see the postage paid on orders

    On the new Orders list, there is no option to see the postage paid. Even when you go into the order you no longer see it. It seems the only way to find out is to reprint the shipping label.

    2 votes

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    Thank you for your suggestion.

    Our team will begin working on implementing this feature in the near future. We will update this status when the feature is available in Click & Drop.

    Kind regards,

    Click & Drop Team

  13. Collections interface unreliable

    The collections service is somewhat unreliable. It either reports that the service is unavailable and will be back soon (but doesn't return the same day) or randomly fails with random error codes when a batch of collections includes international items.

    1 vote

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  14. Print barcode labels Instead of paperwork

    So I think something should be done about the required paperwork from click and drop. It is a massive pain having to use a printer only for my click and drop paperwork. I was thinking what if maybe you could do something with just the 4x6 labels like print off barcodes that can be cut out and stuck on tags for each bag and when they are scanned it will bring up the manifest data.

    3 votes

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  15. le colis RR006332536CI

    bonsoir ;je viens par cette note vous faire par d'un reseau d'arnaque .
    en effet le colis contenaire un passeport ;2photocopies de ma carte identite ivoirienne et 9 photos de meme tirage
    le colis etais derstine a mm stefanie beck .
    11 Mar 2024
    07:41
    Livré et signé. Votre envoi a été livré le 11-03-2024 et signé par : G WILSON
    London Victoria DO nb cette femme m'arnaque
    je vous pris de bien vouloire m'aide a recupere mon passeport
    je vis en cote d'ivoire je me nommes zeao fidele aime

    1 vote

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  16. Option for generated labels to be opened only

    Enable a setting which allows the option for generated labels to be opened only and not automatically downloaded to files as current, which increases the workflow, creating extra admin to locate and delete files as well as taking up storage. It may be useful for some users for automatic download for not others.

    1 vote

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  17. Royal Mail App Proof of Postage

    Dear Royal Mail,

    The Royal mail app does not provide proof of postage for tracked 48 parcels and keeps saying pending when my parcels have been scanned through Royal mails network when dropped off either at a parcel box or Royal mail delivery office. Without proof of postage I can't make a claim if my parcels get lost or damaged during delivery. The only option I have is to go to the post office wait in the queue sometimes more then 15 minutes and get charged 16p for each parcel which adds up to a lot of money. I have…

    1 vote

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  18. Allow non business to use PDDP (Postal Delivery Duty Paid) service

    Smaller businesses that don't send frequently are currently barred from using the OBA and have to use the personal account click and drop. Yet its small businesses that are less likely to have their own IOSS set up and need or want to use a DDP service.

    I send less than 20 a week but a large part of them are international and high value. I would like the have the option to ensure the customers don't get extra charges on delivery.

    This is offered by many couriers, why not Royal Mail? Limiting the service to OBA members cuts out…

    2 votes

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  19. Put the warning back on Orders with address Issues at checkout

    Why have you removed the warning triangle from the payment page where there is a character Click & Drop doesn't like?

    I've been trying to process a payment, but it just hangs on the payment processing page and doesn't accept the payment or create the labels.

    Because the warning triangle has disappeared I didn't realise that the issue was in an address.

    Better yet, stop not allowing orders that have a hyphen or comma.

    3 votes

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  20. Marking orders as despatched (option to clear Old Orders)

    =======

    Summary

    In relation to orders that have not been marked as despatched - Perhaps it would be helpful to:

    1) Ensure that the system ignores older orders as clearly they have been dealt with after a certain timeframe (1 week?)
    2) Perhaps offer a way to filter this section by date, and have the option to simply clear old items.

    =======

    Reasoning

    I have Click and Drop intregrated with Ebay. In my personal use case, there is one part of the Click & Drop worklow that I do not normally use - the "Mark Orders as despatched" section -…

    2 votes

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