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43 results found

  1. Support Adding Credit to Accounts to Reduce Card Payments

    Have the abililty to pre load the account with funds so that we don't have to authorise a credit card transaction or paypal transaction every time we produce a label

    12 votes

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  2. pre-tick "Include Post Office drop off in price"

    Please add a setting to pre-tick "Include Post Office drop off in price" for all orders and also include the setting in API and dropbox integration so that we don't need to edit every tracked 24 order imported and then tick the box manually.

    1 vote

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  3. Bug: Editing Customer or Product Details Not Reflected In Saved Products & Address Book Entries

    When you edit the customer address / product details during create an order, if you delete a line of text, it shows correctly on screen. However, the printed label (and entry in the address book) has the original line of text rather than the blank field.

    The only way around this is to edit the address / product data in the address book / product list before creating a new order.

    This needs correcting, as I often end up having to request a refund for labels because of this.

    2 votes

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  4. Beta show amount paid with Payment Status

    Beta show amount paid with Payment Status

    1 vote

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  5. Book a Collection For More Than 10 Items

    I send 15-30 parcels each time, and I need to book it in batches of 10. Can you increase the limit please?

    It confuses the postie, as the see a few parcels to collect, but there is over 20 I give, as it booked under a different code, so they do not see how may in total they will collect.

    2 votes

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  6. reinstate the availability of printing QR label for tracked services at delivery offices

    Previously I was able to get my QR label for tracked services printed at the delivery office. This service has now been removed, probably as not all offices could print the label. Surely the proper thing to do was to give all offices this ability instead of removing the service from all. Not everyone has a printer that is good enough to ensure the QR and barcodes are printed correctly.

    1 vote

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  7. Charging The 16p Supplement Charge Separately Causing Issues With Accounts Software Package

    This is causing havoc with my accounts package. If I have to pay an extra 16pence, it should be taken off at source, as it is difficult to balance books with an after the fact transaction.

    3 votes

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  8. Make Click & Drop more like Royal Mail format for International Mail

    Creating labels from Click & Drop for International Mail is very unwieldly. Much easier on Royal Mail account.
    The postage label and certificate of posting print on one sheet of paper and the customs label on another (2 pages). If you use the Royal Mail account they all print on one sheet.

    1 vote

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  9. Remove sender address history

    I regularly use the Royal Mail website for click & drop for my business. When sending an item & choosing a return address for 'where are you sending it from?' I have an array of addresses come up as I have moved house a few times over the last couple of years. It would be great if there was the option to delete some of these addresses to make it easier for me to select my current and only address.

    1 vote

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  10. 1 vote

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  11. Editing Return Address and Removing Duplicates

    Using other addresses for return labels, moving house, errors can all impact on the return address function. Unfortunately the system saves all of these for eternity. Could there be an edit/delete function to ensure accuracy? Less waste and diversion?

    1 vote

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  12. Total Including VAT Is Sometimes Incorrect

    We have noticed that on occasion the price of a service + VAT sums to a 1p more or less than the total.

    This has meant we have had to manually reconcile accounts.

    3 votes

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  13. Fix Payment processing issue - AGAIN

    Payment processing issue - AGAIN

    Causes delays, frustration and poor experience.

    1 vote

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  14. Provide advance notice of Royal Mail postage price changes

    It would be helpful if a message was provided to users when they log in to warn them of any upcoming price changes to Royal Mail's postal services, say 1-2 weeks in advance.

    This would allow users to proactively made adjustments to their own shipping charges as necessary rather than having to monitor the Royal Mail website for price changes or else get caught out unexpectedly.

    2 votes

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  15. Add tracking numbers to confirmation email

    Currently the order confirmation email gives the name and address + QR code for each parcel but not the tracking number, it would be very useful if you could add that please to save logging in and going through order by order to get them.

    1 vote

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  16. Use The Same Login for Click & Drop and UserVoice

    Make it easier to provide the user feedback by having the same username and password to log in to both.

    4 votes

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  17. 1 vote

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  18. Country of Origin codes

    Under Settings/Customs, the drop down menu for Country of Origin needs to separate Northern Ireland from the rest of the UK (GB).
    Since January 2022 the Country of Origin code for Northern Ireland is XI.

    For GB it is XU.

    1 vote

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  19. Shopify import Partialy Fulfilled Orders

    Currently, only unfulfilled orders are imported from Shopify.
    Partially Fulfilled Orders are not imported.

    This is a deal breaker for me as Evri does this automatically so I will be moving my business elsewhere until this is fixed.

    3 votes

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  20. Please add 1st Class shipping/tracking numbers to the orders like tracked orders

    Hi, would it be possible to add the shipping/tracking number for regular 1st Class postage to the orders in the same way that it is for "tracked" orders please? I don't need fully tracked, I only need the delivery status, but I need that number synced with Shopify so that Paypal releases my funds when an order is delivered to the customer. It's such a pain to have to enter them all in manually every day. It would be so helpful if this was implemented. Thanks a lot

    1 vote

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