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68 results found

  1. B2B Shipping - outside IOSS

    When sending items to a VAT registered business in the EU even if they are below the IOSS threshold, there is no way of easily stopping the IOSS number being added.

    A simple tick box would be ideal to disapply IOSS to the order - even better if I could enter the EORI number of the recipient business.

    Currently the only way I have found is by creating another sender profile which does not have IOSS linked to it.

    1 vote

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  2. Allow non business to use PDDP (Postal Delivery Duty Paid) service

    Smaller businesses that don't send frequently are currently barred from using the OBA and have to use the personal account click and drop. Yet its small businesses that are less likely to have their own IOSS set up and need or want to use a DDP service.

    I send less than 20 a week but a large part of them are international and high value. I would like the have the option to ensure the customers don't get extra charges on delivery.

    This is offered by many couriers, why not Royal Mail? Limiting the service to OBA members cuts out…

    1 vote

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  3. Put the warning back on Orders with address Issues at checkout

    Why have you removed the warning triangle from the payment page where there is a character Click & Drop doesn't like?

    I've been trying to process a payment, but it just hangs on the payment processing page and doesn't accept the payment or create the labels.

    Because the warning triangle has disappeared I didn't realise that the issue was in an address.

    Better yet, stop not allowing orders that have a hyphen or comma.

    1 vote

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  4. Marking orders as despatched (option to clear Old Orders)

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    Summary

    In relation to orders that have not been marked as despatched - Perhaps it would be helpful to:

    1) Ensure that the system ignores older orders as clearly they have been dealt with after a certain timeframe (1 week?)
    2) Perhaps offer a way to filter this section by date, and have the option to simply clear old items.

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    Reasoning

    I have Click and Drop intregrated with Ebay. In my personal use case, there is one part of the Click & Drop worklow that I do not normally use - the "Mark Orders as despatched" section -…

    1 vote

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  5. Status Heading

    With the new layout, it is hard to differentiate an order's status quickly by glancing down the column. Whether it says Postage Applied, or Label Generated, they are both the same width and colour. If Label Generated was a little longer (or vice versa) a quick glance down the column could identify those orders not yet completed. This was much easier to identify on the old layout.

    1 vote

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  6. Correctly Calculate 'CN22 Item Weight Total' & 'Postage Label Weight'. Add 'Package Weights' to Account.

    CN22 Item Weight Total is for the total combined weight of the items inside the package. The contents of the package. It should not be the same as the weight as shown on the postage label. These are separate things and should not match. This needs fixing ASAP as it can negatively impact customs processing.

    CN22 Item Weight Total can easily be calculated from the uploaded products in the system.

    Item 1 = 10g
    Item 2 = 10g
    Item 3 = 10g
    Total weight = 30g

    Very simple.

    The weight as shown on the shipping label should now be the…

    1 vote

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  7. The new Beta version needs tuning as is.

    Rather than concentrating resources on the many 'new features' requested by lots of different users and not to be used by a majority. The adjust tabs feature is good, the ability to manually resize them or delete the tick box and remove them, giving the option to see more on the scree. The next time you log in however, they are back to normal. can the changes be held for a particular users across session ? Also there needs to be more choices of service available in both old and new versions eg. Why is there a 2nd Class Signed…

    1 vote

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  8. Address book

    Allow creation of Groups in Address Book. I have a number of addresses that are used on a regular basis and it would be good to be able to select them as a group.

    1 vote

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  9. Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150

    Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150 threshold at live exchange rate, so it'd be better to just set this dynamically than setting a value in GBP in click and drop, Shopify checkout has checked out in customers currency for several months now, so everything is done in euro

    1 vote

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  10. Feedback for new Click & Drop page interface

    I was sad to see that the old interface will be retiring on 31 Jan as I much prefer that interface when it comes to user friendliness.
    May I suggest the following to add to the new interface:

    1) add a Country option in columns so that I can sort the orders by Country, this was present in the old interface but not the new one.

    2) allow the expanding of further information of an order within the page itself, instead of opening to a new tab. (an expand all button would be great too) I've looked into the settings…

    20 votes

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  11. Unmark the despatched items when despatched ready for the next batch

    Please can you look at 'unmarking' the despatched items. We're a small business who didn't get authorised for a OBA account even though we have been trading since 2015 but we send a lot of samples to nurses and clinics etc. Once they have despatched and the label created it would be nice not to have to go in and manually unmark all the boxes in the Beta set up as if we've just sent 30-40 samples and you miss just one its a pain to have to start again at the top. The list also only goes up so…

    2 votes

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  12. Bug: Collections booking is not made despite C&Drop saying it is

    Check the process. At the moment (and this happened the last time I tried to use Collection in December too), we can book a collection, choose a time slot and Click & Drop gives a visual confirmation that the booking has been made - a green bar at the bottom of the window. However, the collection does not appear in our account (Orders > Collections). The postman arrives to deliver, but knows nothing about a collection and is unable to take items. So, there is a bug.

    1 vote

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  13. Include additional fields into 'Dispatched orders Report'

    I want to get a better understanding of my overall shipping needs (parcel weights, costs, destinations, service used) so that I can improve the service that I provide to my customers through my online store (i.e. a free shipping service for orders over £***). Please could you include the fields from the 'Order Overview' table into 'Dispatch Order Report' or make the Order overview table exportable to CSV.

    1 vote

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  14. Electronic customs declaration

    Why is the electronic customs declaration only for 8 items? Probably it is enough if to send abroad a small parcel. But if to send a big parcel of 5 or more kg, then it is a tricky to declare all items. Could you please improve the declaration adding more lines to declaration.

    2 votes

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  15. 1 vote

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  16. 1 vote

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  17. Add extra items collected with my collection to the email confirmation

    Add extra items collected with my collection to the email confirmation of what has been collected, so I have proof of posting.

    I often want to send extra items with my booked collection. However, the extra items do not appear on the email confirmation of collection. This leaves me without proof of posting. The email should include booked and extra items.

    2 votes

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  18. Collections Statuses Aren't Always Updated

    The status of a Collection doesn't always update properly. I have several of collections that were collected but in my account appears as awaiting collection. One of them was collected, but appears as 'Attempted', and the email said the item wasn't available for collection, so now I don't have any proof of postage for an international shipping.
    Please fix this. thank you.

    1 vote

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  19. Please clarify regarding adding extra items to already booked collections

    The Click & Drop service is great and the free collections are an excellent feature that mean I will use Royal Mail over and above any other service.

    However, while the website site says 'if you want to add other items to your booked collection, just hand them to your postie', on the three occasions I have tried to do this, the postman says he can't take them because they aren't in his system. As such he has to make another call to collect the next day, which seems very wasteful! In fact, they ARE in the system, because I…

    1 vote

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  20. Let non business accounts have sku codes on the label !

    Let non-business accounts have SKU codes on the label

    I just need a means to have a code on the label, so this feature, which you also already offer for business accounts would be ideal.

    thanks

    1 vote

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