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  1. Fix the phone number transformation to scientific notation on CSV order import

    If you use CSV format to import orders, any phone number longer than 11 digits will be converted by the CnD system to scientific notation on import.

    For example: 12345678901 will become 1.23457E+11

    This is a problem for international numbers as specifying the country code will make it longer than 11 digits.

    The workaround is to manually converted the CSV to XLSX and apply number formatting on the phone number data, however this will add an extra step to the import process.

    The proper (and simple) fix would be for CnD to correctly type convert the phone number on import.…

    3 votes
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    completed  ·  6 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. Print on sticky labels

    Enable label printing on 4 per page labels like you used to on the previous service. 1 per A4 sheet is TERRIBLY wasteful.

    1 vote
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    2 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  3. Landscape DL Envelope Format

    I have been an online postage customer for a number of years whilst representing a number businesses. Prior to "Online Postage", I used "SmartStamp". I found both offerings to be extremely beneficial in the sending of business mail.

    I note that online postage is being replaced in 2018 and the only option will be to use Click & Drop.

    Whilst Click & Drop seems an excellent option for traders using the eBay and other marketplaces, I rarely buy and sell products and simply use the Royal Mail website for business mail. As a result, purchasing dispatch note labels is of…

    74 votes
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    58 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,

    We are pleased to announce that the functionality to print labels in a landscape orientation for letters is now available in Click & Drop.

    Should you have any questions with regard to this please do not hesitate to contact the Support Team at clickanddropsupport@royalmail.com

    Thanks
    The Click & Drop Team
    OBA Customers can find more information about other features included in the latest release at https://help.parcel.royalmail.com/hc/en-gb/articles/115004554734-Latest-release-information-Online-Business-Account-customers-

    Non-OBA Customers can find more information about other features included in the latest release at https://help.parcel.royalmail.com/hc/en-gb/articles/360001157233-Latest-release-information-Personal-account-customers-

  4. Barcode reference **** is not valid

    Dear Click & Drop team,
    Since 13 March 2018 Delivery Confirmation is working on any CRL24 Large Letter bar codes.

    We have sent around 100 Large Letter packages between 13 March 2018 and 22 March 2018 and when checking the delivery confirmation we are greeted with one of the following errors on the Track & Trace website:

    1)A blank screen that says:

    "Track and Trace - Track your Item
    Check the progress of your deliveries"

    2) "Barcode reference **** is not valid"

    3) "Tracking not available for this service"

    Since the Delivery Confirmation was introduced for LL late last year…

    10 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add the option to set a future shipping date in the Field Mapping sections, when importing orders via a spreadsheet

    We prepare our orders in advance, and in DMO, it was very easy to set a future shipping date. Now, to set a future shipping date, I have to manually go in and do it - negating the ease of having shipping rules.

    17 votes
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    completed  ·  7 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  6. How do you import an order with multiple items for customs

    How on earth do you import (via dropbox) a order with more than 1 item?
    I've avoided using items until now, but obviously I need to add electronic customs information now for some overseas countries.
    I can see how you can give details on 1 item (and the example .xls shows this), but how on earth do you give multiple items within 1 package, each with a different country of origin and customs code???

    I cannot find any documentation for this. At least with DMO, all information for on demand was in 1 document, so you knew where to look! …

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  7. Thanks for your reply. May I suggest a quicker, easier way for me to automate Click and Drop. It should be possible for users to log-in usin

    May I suggest a quicker, easier way for me to automate Click and Drop. It should be possible for users to log-in using the option of ‘Sending a one-off or handful of items’ on Click and Drop.

    Logging-in would allow the user to set the same postage and a return address for items. Please could you forward this simple idea to your Click and Drop developer. It would save me (and many thousands of other users) a lot of time.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. include a link in the confirmation email to the click and drop label

    I tried using the service without creating account using the option for 'one-off or a handful of items'. In the pages I'd navigated to get there it had indicated I could use this for a few items at once. It took me through each item one at a time and I assumed I could go back and find all of them to group the labels on a page. It didn't - it seems the confirmation page was the only place I had the one-off chance to access each label. Now I have no way to access 2 out of 3…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Service codes from DMO and enhancements import

    When importing orders we can only use the OBA codes such as CRL24 or CRL48 and we can't specify if there's signature or not. With DMO we could automatically import an order with a Signature whereas with C&D this needs to be done manually.

    16 votes
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    15 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  10. Search Feature

    Why is there no search option like there was in DMO?
    I need to chase up a parcel that a customer has claimed they have not received but there is no way of finding it. What was wrong with DMO? It did everything we needed it to. Now the search feature has disappeared. This is ridiculous click & Drop should be scrapped.

    4 votes
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    completed  ·  2 comments  ·  Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →
  11. Tell me where to download the desktop app from

    You sent me a message about your all singing all dancing app - but no link as to where to download it from!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Update order import field specification to include latest fields

    Update order import field specification to include latest fields, field format max length etc. including for country of origin (does this include ISO 2 letter and 3 letter country code?) and harmonised customs codes lengths

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  13. Populate CN22 Forms From Uploaded Products/Auto-Populate from API

    We currently have the value added and 'other' selected by Click & Drop by default but adding the product description (linked to the SKU?) and weight (already stored) would save a lot of time. The SKU appears on shipping label already so there is some form of integration.

    35 votes
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    9 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add Email Address Field to the Address Book

    Can you please add a field in the address book so we can add a customers email address to their record!

    When I create a manual order from a customer in my address book, I would like the email address field on the Order to be populated with the customers email address automatically. This way, I can send dispatch and tracking information automatically to the customer.

    Currently there is no field for email address in the address book, even though our old DMO system did have this.

    13 votes
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    completed  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. All I want to do is print a DL envelope

    All I want to do is send a letter... I don't want a dispatch note. I don't want to harmonise codes. I don't want to squish a landscape 6 x 4 (inches? come on...) on to a DL. All I want to do is post a business letter. Please. Royal Mail...

    8 votes
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    6 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,

    Thank you for your comment. We are aware that the Click & Drop site can be confusing for some customers who just require single postage.

    We have been working to improve the help on the site, as well as improved documentation, based on feedback like this from our customers.

    It may be that using the Get Started Now button on the main https://parcel.royalmail.com/ page is more suited for your needs. This will take you through a step by step process to produce a single label which can be printed directly on an envelope, label, or plain paper.

    If you have registered and logged in, then please be aware that you will need to use the Create Order button to create a single label. We are aware that the use of the word “Order” can be misleading, but you do only need to enter the package dimensions and recipients details.…

  16. label printing

    On the old Royal mail online service. There was an option to choose where you printed the labels.

    I have the label set up to print 4 per page. But no option to choose where the label prints. I can use 2 labels normally and then have to peel the others off and reposition them. Ridiculous.

    The old online postage system so 100x better than this 'new and improved' click drop service.

    9 votes
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    3 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  17. Manifest when I want

    So I get a collection at 4pm and will have all sacks ready to be collected with manifest. However I keep working and packing sometimes in the evening but then C&D auto manifests at 6:30pm.....
    Does this mean those manifested at the 6:30pm slot have to be put into different sacks.

    What if I want to do a bit of packing on Sat night, Sunday afternoon would it not make sense just to manifest when you want so we can pack our parcels when we want to.

    2 votes
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    5 comments  ·  Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    For confirmation, the auto manifest option only commences if a label has been produced and no data is sent to OBA. Auto manifesting also does not run on Saturday, Sunday or Bank Holidays. In the example you have mentioned where your mail has been collected and you continue to generate labels up until 6 30, if you are taking the items to a Royal Mail Customer Service Point or Post Office counter, you should manifest again that same night to obtain your paperwork, if you are presenting them on your collection the next day alongside your next days orders, the items can all be included in the same bags per format / class combination. In this scenario the items you prepared after 16 00 would be ignored when the auto manifest process commences because you have manifested that day.

    Click & Drop Support

  18. Selecting the position of a label to be printed

    In the, soon to be defunct, On Line Postage system you are able to click to tell the 'system' which label position on a sheet of 2 or 4 you would like to print. Why have you gone back to the ark by not having this on Click and Drop? I run a very small business and have sporadic orders. I have logoed labels. At the moment I just click on the label position I want to use in the On Line Postage system and it's printed out. Lovely! I tried the Click and Drop system today...if I want to…

    47 votes
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    52 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →

    We’re pleased to announce this functionality is now available for customers accessing Click & Drop with Paypal. To access this feature, click on settings and templates, choose the A4 template and 4 per A4 option. You will then be given the choice of where to start printing when you print your label.

    Thanks for you patience whilst we delivered this feature.

    Click & Drop Support

  19. Allow import of orders with a custom status

    C&D is a pain to use, so many things that it could easily do but doesn't, another thing that I can't fathom is why C&D only imports Magento orders as "Processing", trouble is with that is that we use several couriers and C&D is bringing in orders for UPS, collection orders etc. and it just makes finding orders in the list to ship even longer than it should be. We have a customer order status for "Packed - Ready to ship - Royal Fail", all I should do really is paste that description into C&D and C&D only import orders…

    0 votes
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    2 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  20. Rectify Averaging Weights BIG FLAW IN CLICK & DROP

    Hi,
    I’ve just realized that i’ve been getting charged more for my items dispatched due to Click & Drops redicoulus averaging weight system this is a big issue if you do not keep an eye on it i’ve lost over £3886 over 4 months due to this issue and are now haveing my looked at and adjusted due the stupid click & Drop averaging weights, I used to use zen stores as a dispatch software and had no issues with averaging weights and being over charged so why can’t Click & Drop do this, I’ll explain below what the issue…

    3 votes
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    5 comments  ·  Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    thank you for the feedback, however Click & Drop is working to the product specifications you have ordered. Click & Drop is designed around the rules of accessing the postage products you are ordering and will calculate the average weight for average weight products such as the RM 24/48 product range for example CRL and send data to OBA for weight band products in the appropriate weight band for example STL.

    If you want to be billed separately for different weight bands, then the product you need to order is STL / BPL.

    Click & Drop Support

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