General
95 results found
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I would very much appreciate if you could look into providing the option for a sender to store a Default text which would go in the Custom
I would very much appreciate if you could look into providing the option for a sender to store a Default text which would go in the
Customer delivery instructions
field when creating labels in C&D. This could be stored as a Default Setting in the back-end, rather like the IOSS number is now.
If I could save a comment such as 'please do not leave parcel unattended'
and if this comment appeared by default on each shipment in the Delivery instructions field, hopefully this might deter the postal delivery worker from simply leaving a parcel behind a bush or near…3 votesDear User,
Thank you for your suggestion, it is appreciated. However, this is not currently something we are able to complete.
Please contact Royal Mail if you are experiencing problems with the way in which deliveries are made.
Kind Regards,
Click & Drop Support
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make label printing less wasteful
The current printing format makes us waste a whole sheet of A4 label for something that could easily fit on 1/6 of a sheet.
Please change the label so that we can copy and paste it to suit our printing requirements.
Thanks1 voteHello,
The labels should not be resized or they may be unreadable by the automated technology used in mail routing.
Kind Regards,
Click & Drop Support
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Make it faster to drop of parcels at post offices
Once payment is made, physically 'dropping' the parcel needs to be more time efficient. Parcel post box's are fast but there aren't many of these available. Post offices are extremely slow. Queuing, weighing each item, generating receipts etc. Can take a quarter of an hour in total. This is the weak link. Why can't parcels be 'dropped' off at post offices without the waiting?
1 voteDear User,
Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:
https://business.help.royalmail.com/app/contact
If you are unable to find your answer on there, please call us on: 03457 750 750
Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Manifest individual orders even if they're in a batch already
I can select individual orders and select "manifest", but if they're in a manifestable state, then they already have postage applied and label printed, which means they're in a batch already, therefore all it does is push you to the batches screen.
Example process:
We apply postage and print all 24 hour labels then all 48 hour labels, which puts them in two batches, however, I may not be able to ship those orders that day, but the only way to manifest them is as a whole batch, so I end up having to reset those orders that I can't…1 voteHello,
Thank you for your feedback. If you are having technical issues with the site please contact our helpdesk on the number below.
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Allow Tracked Items to be dropped off at Post Offices
It does not make sense to use the Click & Drop portal to book items, which saves time, only for "Tracked Items" not to be accepted by a Post Office, which wastes time. Surely it should be one portal, one service. I was told that it (not accepting items) was because of a difference between Royal Mail and Parcelforce. As a customer, surely that doesn't make sense.
1 voteHello,
We continue to work with Post Office Limited in order to accept Royal Mail Tracked 24 / 48 items. Unfortunately this is not something they offer but we will continue to work with them.
Until then Royal Mail items can be handed over at a Royal Mail Customer Enquiry Office, a Parcel Postbox or you can take advantage of a free Parcel Collect until the 31st May.
Kind Regards,
Click & Drop Support
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Misrouting
We are experiencing a significant number of items being mis-routed to the incorrect country via Click And Drop. For instance, we send frequently to the USA, but parcels are being returned to us after routing via Canada. We've had parcels for Germany sent to Australia!
1 voteHello,
Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:
https://business.help.royalmail.com/app/contact
If you are unable to find your answer on there, please call us on:
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Connect invoice item to an exact parcel. Update Click and Drop with actual shipping paid.
It is currently impossible to identify an exact Tracked 48 item from the invoice. There is a "sender's reference" which isn't searchable on C&D nor does it relate to anything on a C&D item. I keep getting "oversize" charges on T48 items and have no idea why.
Secondly, T48 pricing should not be such a mystery. The prices for each band should be available via my account as well as the volume I need to reach to achieve better prices. Today, I phoned customer support to get my prices (I'm convinced I'm being charged more than I was quoted) and…
1 voteHello,
Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:
https://business.help.royalmail.com/app/contact
If you are unable to find your answer on there, please call us on:
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Why have you removed the manifested batches tab? I now can't look at my day's manifested orders by batch imported
We have always managed our orders based on batches imported during the day. Suddenly today the abililty to view the batches that make up a Manfest is gone so I either have the full list of orders or the manifest total. Nothing in between to check off.
1 voteHello,
We no longer use batches in manifesting due to recent changes in international shipping requirments and to support future enhancments to Click & Drop.
Kind Regards,
Click & Drop Support
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resolve the issue of the status fields defaulting back to factory settings instead of chosen fields
On the dashboard you can choose the status fields which you want to display under settings so that you can customise the display for open orders.
Whenever I remove the fields which I don't want displaying they reappear every single time I apply postage to several orders at once.
This only started happening after the last update, although when querying this I have been advised that this is not an option on click and drop. This used to be an option, please can this problem be resolved.
1 voteDear User,
The Click & Drop dashboard does not support customisation, you can however customise the visible columns in the Orders screen.
The settings you apply on the orders screen are saved locally to your computer. If you find these settings are not retained, you may have a browser extension or setting that is deleting this data. If you continue to experience difficulties, please contact the help desk.
Kind regards
Click & Drop Team
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Add a Search Function in the Address Book
This would speed up amending addresses or the reference of existing customers and finding a customer quickly, or before an order is created - this would be especially helpful for those using manual order entry where integrations are not possible (e.g Wix)
2 votesHello, this is already possible by clicking the filter icon on the field you wish to search.
Kind regards
Click & Drop Team
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Smaller mail sacks or pouches?
Would it be possible to have smaller Royal Mail sacks or pouches for mail? I tend to have 15-20 letters/large letters to post each day and it seems stupid to be putting only a handful of letters into several large mail sacks that will take up valuable space in sorting offices/vehicles etc.
1 voteDear User,
Thank you for your suggestion. This arena is for suggestions relating to the Click & Drop platform. Please contact your account manager if you have suggestions relating to the mail sacks.
Kind regards
Click & Drop Team
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Allow one email to be allocated to multiple locations
Currently allowing an email address to be only linked to one postal locations, stops the sharing of work across teams for smaller offices. It risks leaving no one in a location who is able to process the post on days of unexpected absences
1 voteHello,
You can have multiple email addresses on Click & Drop, if you are having issues still please contact:
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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CN22 Customs Fields
I notice that you have included some new boxes on the CN22 label for EORI and PreReg tax schemes. We have both of these numbers entered into your system but they dont print on the label. I understand this info is meant to be sent electronically and presume this is the case but we add our own labels for hard of tinking custom agents if you filled these we would not need to. Also we have been advised to enter the cost in euros and tax paid in euros any chance of that being included on the labels.
1 voteHello,
Thank you for your suggestion. However, we cannot perform any change in currency for international shipments as the data submitted must be the same as at the point of sale. Both sets of data must mirror each other as this is the data that is sent electronically.
Thank you,
Click & Drop Team
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Support Webhooks for order states etc
Allow webhook calls to be configured for orders.
For example:
when an order is created
postage is applied
label generated
order despatched
order manifestedCould also have similar webhooks for creation / lifecycle of manifests, batches, etc.
1 voteHello,
Thank you for your feedback. This is not something we could implement in Click & Drop due to the increased server overhead and potential security concerns. Thank you, Click & Drop Support
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revise information actually printed on postage label
After all the codes entered to generate postage none of the required numbers, ie: IOSS, The commodity code or the country of origin are actually printed on the postage label. Surely it is the destination country that requires these codes not Royal Mail
1 voteDear User,
Thank you for your suggestion. IOSS numbers are not to be printed anywhere on either shipping labels or CN documentation, they are only to be transmitted in electronic customs.
It is entirely correct IOSS numbers are not visible on either your shipping label or CN document. Please do not manually write IOSS numbers on your packages, this may cause your shipments to be delayed, or returned by the receiving country's customs agents.
HS codes are printed on the CN document, not the shipping label.
Kind regards,
Click & Drop Team
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Increase threshold dates and order statuses for importing orders from woocommerce
Please expand the conditions for importing orders data from woocommerce. For businesses that sell pre-ordered stock the current system does not work as once 7 days has passed, an order will not be imported if it doesn't have 'processing' as a status (something you wouldn't have for pre-orders). This needs to be expanded to ideally all orders statuses not just 'processing' or give business to option to decided which order statuses / date range to use
1 voteDear User,
Thank you for your suggestion. We do not plan to make any changes in this area at this time.
Kind regards
Click & Drop Team
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Printing International Postage and CN22 Labels
Since I started using Click and Drop when printing International Postage and CN22 Labels they printed sequentially in pairs
Now since your last update they are printing the International Postage labels first as a batch and then separately the CN22 Labels as another batch
My preference is the original method of printing the printing International Postage and CN22 Labels as a pair together
If some users have a preference for the two batches – please can you add an option so that users can choose which method they want
Thank you
1 voteDear User,
Thank you for your suggestion. Click & Drop continues to allow you to print both the Shipping Label and CN22 on a single A4 page.
Please review your preferences in 'Settings / Label format' and Print assist if used.
If you continue to encounter issues having your shipping label and CN22 printing on a single page, please contact the helpdesk.
Help Desk: 03457 750 750
Please be aware, we are open Monday to Friday, 8am to 6pm.
Kind Regards,
Click & Drop Support
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provide a toggle setting for PDF label auto-open
I have written a script to integrate the click & drop label into our existing invoice format, but sending the details to click & drop desktop automatically opens a pdf of the label. This adds steps to my dispatch process. Is there a way to disable this pdf from popping up?
1 voteDear User,
Thank you for your suggestion. Unfortunately, there is not enough detail to provide an answer, please contact our helpdesk if you are having technical issues with the site please contact our helpdesk on the number below.
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Print International Postage Label and CN22 in pairs together
Certainly until this week the International Postage Label and the CN22 were printed as a pair which made applying the two labels to the correct order very easy and safe – now this week printing the labels as all the International Postage Labels and then all the CN22 labels separately has made it more difficult and not as safe that the correct CN22 label is on the correct order
1 voteDear User,
Thank you for your suggestion. Click & Drop offers the ability to group your label and CN document together for printing. Please review your label settings. If you continue to encounter difficulties, please contact the helpdesk on the number below.
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind regards,
Click & Drop Support
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OBA API Access
Can we get a api to access OBA so we can pull charges per item so we can calcuate PNL for each item we post ?
If you have a similar API please let us know
1 voteDear User,
Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:
https://business.help.royalmail.com/app/contact
If you are unable to find your answer on there, please call us on:
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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