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  1. Allow EORI settings to be updated so that these can be automatically applied to postage labels

    alongside setting default Tariff numbers etc to our click and drop account we should also be able too apply our default EORI number. please update so that this can be done automatically rather than manually written each time. Would also be good to have room for the defaults to be set for both types in case there are northern ireland orders to be posted also. GB is the bigger preference though.

    1 vote

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  2. Show the price of individual items within a manifest

    We have to pass the cost of some items to our partners and although you can see the cost of the full manifest you cant see how much an individual item cost within the manifest

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    Thanks for your suggestion.  Unfortunately the reason pricing is not shown until after the data has been passed to your Royal Mail Online Business Account is because we do not price at item level.  Pricing is calculated once an order is manifested into OBA and dependent on the products you have ordered, OBA calculates if the volumes you are posting on that day meet any volume related discount criteria, and for some products Click & Drop calculates your end of day average weight so to display a price could be misleading and not be the price you are charged at the end of the day.

    We are looking into options for giving some indicative pricing, but due to the current pricing and discount options within the various products customers could post on, this may not be possible.  In the interim, you have end of day pricing visible in the…

  3. Apply the reference used on C+D to the Royal Mail invoice

    The reference needs to appear on the invoice instead of just"click and drop" so we can track which orders are for which job. We are a mailing house with many C+D customers we post on behalf of, and we are having a nightmare tying all the invoice lines to each individual job

    2 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Amend WooCommerce "channel reference" from the "post-ID" to the "order-number"

    Current your dashboard displays the "post-ID" from a WooCommerce order in the "channel reference" column. This number has no use for us, instead the "order-number" or "invoice-number" would be infinitely more helpful. Thanks

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Add a ‘View basket’ button in the app

    As far as I can see there’s no way to get to your ‘basket’ in the app other than by going through the send an item process. So if I navigate away from the basket for whatever reason, I need to go through sending an item again (and delete it when I’m done) so I can get back to the basket

    1 vote

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    Hello, 


    Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only.


    Kind Regards,

    Click & Drop Support

  6. packaging weights

    It's impossible to accurately pre-judge the weights of packaging on orders (when some orders contain multiple products). This means we cannot use Click & Drop. Why not add an adjustment procedure during manifest so that we can compare the final weight of the shipment with the weight that has been generated by product weights? That way the correct weight for the manifest could be checked and adjusted (to avoid any charges for inaccurate weights)?

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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  7. Ensure recipient VAT number is added CN23 / Ekectronic customs information

    At the moment, we are seeing a lot of items sent to the EU where they spend weeks in customs and are then marked "item not delivered - returning to sender".

    Presumably the issue here is that the various customs offices are simply overwhelmed by the total number of items they need to check and collect VAT on - whether the IOSS scheme is used or not!

    An exclusion to this is B2B sales (where both the sender and recipient VAT numbers are provided).

    There is nowhere to add the recipient VAT numbers anywhere on the system; although I add…

    2 votes

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    Thanks for your suggestion. VAT numbers should not be sent on CN documents where the transmission is using the IOSS scheme.

    In the case of B2B sales you will require an EORI number, not a VAT number.


    Many thanks, the Click & Drop Team

  8. shipping rules package sizes

    When customers order multiple items with different package sizes the shipping rules default to the smaller item size. Surely it should default to the larger one?

    2 votes

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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  9. customs hs codes shopify

    Does RM pull down HS codes from Shopify?

    2 votes

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    4 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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