93 results found

1. no size choice on parcels

   I should be able to choose or a small or medium parcel sizes but this options isn't available when I am logged into the OBA click and drop site. I am being charged for medium parcels when the option for small should be available.

   It is available if I picked a signed for service.

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   Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Hello, thank you for your suggestion. Not all services support all package formats. If you believe you are missing some services, please contact your OBA representative at Royal Mail.

   
   

   Kind regards

   Click & Drop Team 

2. Report for 'New' & 'Ready for printing' orders

   It is possible to export reports in excel format for the despatched and manifested. It will be very useful if it is possible to create an excel report for New and Ready for printing orders.

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   Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Hello, thank you for your suggestion, we have no plans to create such a report. 

   Kind regards

   Click & Drop Team

3. Click+Drop Tracking Bugs x2

   Bug No1:

   When an item sells via eBay, and postage is applied - in this case, CRL24/CRL48 (with the barcode for proof of delivery), this information is pushed to the eBay system no problem and it shows that the CRL24/CRL48 tracking number added all OK. But this is not being done on Etsy orders. It marks as dispatched, but no tracking info added. You cannot add it afterwards with Etsy so this is a big issue especially when dealing with non-received items. This is definitely a bug of late with C+D, unsure when it started doing this but it's on every order now.

   Bug No2:

   I posted about this previously but it wasn't approved for some reason. When someone buys multiple items off you on eBay, eBay collates this into one order, and Click + Drop only sees one order (combined of say 3 items) - which is correct behaviour, as the buyer has only checked out with the multiple items in one checkout. When you add postage, the tracking number is added to either one or two of the items, never all 3. Seems to be all but one of the items gets the tracking added. Again, a definite bug - tracking is added to the other parts of the order absolutely fine, but usually one item is missing the same tracking info. Thus, the item that didn't get tracking applied, is NOT marked as dispatched.

   This means you have to manually add the tracking number to a part of the order in order for eBay to see it as 'dispatched' in it's entirety.

   Cheers

   Bug No1:

   When an item sells via eBay, and postage is applied - in this case, CRL24/CRL48 (with the barcode for proof of delivery), this information is pushed to the eBay system no problem and it shows that the CRL24/CRL48 tracking number added all OK. But this is not being done on Etsy orders. It marks as dispatched, but no tracking info added. You cannot add it afterwards with Etsy so this is a big issue especially when dealing with non-received items. This is definitely a bug of late with C+D, unsure when it started doing this but it's on… more

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   Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Hello, thank you for your suggestions. Not all package sizes and service combinations are eligible for a confirmation of delivery number. Where the service and package size is eligible for a delivery confirmation number, we update orders at Etsy with the same.

   
   

   Please be aware that CRL24/48 services are not eligible for delivery confirmation numbers when used with 'Letter' packaging format.

   
   

   We can confirm tracking and delivery confirmation numbers are returned to and applied against each element of an order in eBay, unless the vendor makes changes to the shipping after the order has been placed by the purchaser. 

   
   

   If you are still encountering issues, please contact the helpdesk. 

   
   

   Kind regards

   
   

   Click & Drop Team

4. Provide the option to turn off auto-manifest so we don't have to remember to forward date orders, simply manifest when ready to dispatch.
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   Declined  ·  AdminBev (Admin, Click and Drop) responded

   
   

5. Order download from click & drop

   Am i able to download order back from click & drop order overview?
   It will be very helpful if that function is available on website .

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   Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Hello, thank you for your suggestion. We do not plan to implement a means to download unprocessed orders from Click & Drop. 

   
   

   Many thanks, 

   
   

   Click & Drop Team

6. Paperless Manifesting

   Instead of printing paper for manifested orders, you could print off a thermal label with a unique 2D barcode for each mailbag that help identify the date, manifest and account holder.

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   Declined  ·  AdminBev (Admin, Click and Drop) responded

   Thank you for your suggestion -  This is not something in plan at current, but we will consider in future developments.

   
   

   Kind regards

   Click and Drop Support

7. Tracking not being added for grouped orders

   When a customer buys multiple items and it shows as a combined (grouped) order in the Open Orders, and if you apply postage and therefore tracking, only one of the orders has the tracking information added.

   Example: buyer buys 3 items and it shows as one grouped order in Open Orders. You apply postage, like a CRL24/48 or Signed For service, and the order as a whole is marked dispatched. But only tracking is added to one of the items.

   This means it still shows in some marketplaces as dispatched but pending tracking info added.

   Annoying as it means loads of items need the tracking manually adding in order to meet dispatch timeframe and criteria. Quite a big issue.

   When a customer buys multiple items and it shows as a combined (grouped) order in the Open Orders, and if you apply postage and therefore tracking, only one of the orders has the tracking information added.

   Example: buyer buys 3 items and it shows as one grouped order in Open Orders. You apply postage, like a CRL24/48 or Signed For service, and the order as a whole is marked dispatched. But only tracking is added to one of the items.

   This means it still shows in some marketplaces as dispatched but pending tracking info added.

   Annoying as it means loads… more

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   Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Hello. We do not currently offer merging or splitting of orders, so the order as it shows in Click & Drop represents an order as imported from your marketplace. You can create a single label for an order and therefore a single tracking number. If you are still having difficulties, please contact HelpDesk.

   
   

   Kind regards

   
   

   Click & Drop Team 

8. Generate Customs CN Documents

   Customs CN22 - I didn't realise you had to stick an extra customs label for international packages as there is no warnings when producing international labels. I inputted the customs information which I assumed was accessed digitally but it wasn't producing the extra label so why make me put the information in?? When I received a rejected parcel back due to not having the customs information I was confused as I had put this info in. There really needs to be a warning message telling users that they must affix a customs label to packages because like me, I assumed this was accessed digitally upon being scanned as Click and Drop did not give me an extra label.

   Customs CN22 - I didn't realise you had to stick an extra customs label for international packages as there is no warnings when producing international labels. I inputted the customs information which I assumed was accessed digitally but it wasn't producing the extra label so why make me put the information in?? When I received a rejected parcel back due to not having the customs information I was confused as I had put this info in. There really needs to be a warning message telling users that they must affix a customs label to packages because like me, I assumed… more

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   Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Hello, Click & Drop already produces CN22 and CN23 documents where appropriate; it seems you have diabled this in your settings. Please review your label settings in the Click & Drop platform.

   
   

   Kind regards

   Click & Drop Team

9. Add Support For SMS and Email Notifications Sent to the Sender

   As well as the option to have email and sms notifications sent to the customer, it would be really useful to have the same notifications sent to the sender. Thank you!

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   Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Hello, thank you for your suggestion. We display the tracking status of shipments in Click & Drop. We do not plan to add SMS notifications to senders.

   
   

   Kind regards

   Click & Drop Team

10. Import customer information to OBA sales order

    As a mailing house with many customers we really need a facility which imports the customer reference from C&D to the OBA Sales Order to allow us to re-charge our customers. Currently we are having to this manually. When you upload a file for Int'l mailsort it generates an OBA sales order but does not confirm it allowing you to go in and amend it. This would be very useful for us.

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    Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Hello, thank you for your suggestion. You can use OBA Departments to group your customers labels on OBA Sales Orders. Please contact your account manager to discuss using 'Departments' on your account. 

    
    

    Many thanks

    Click & Drop Team

11. Shipping rules that work with 2 or more products in a single order

    Please please please allow shipping rules to work when an individual order contains 2 or more products from the same source.

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    Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Hi, thank you for your suggestion. channelshipper.com offers this functionality, you can read more about it here.

12. Top up a Balance

    It would be definitely helpful to be able to top up a balance to use for postage, currently have to re-enter card details each time we have to post out something even if its just the 1 small letter. That or a way to save account information for which to automatically charge as unless you are sending more then 20 parcels a week you can't get a OBA to link it for payments

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    Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Hello, thank you for your suggestion. This is not something we plan to introduce at this time,

    
    

    Many thanks

    
    

    The Click & Drop Team 

13. IOSS number should be displayed in CN22 label, but just IOSS logo

    IOSS number should be displayed in CN22 label, but just a round IOSS logo on the front label.

    I spoke to German customs and because the IOSS number isn't on the CN22 form or anywhere on the label, they often change my customers again for customs fees and VAT, even though they already paid this.

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    Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Hello. The IOSS number should not be visible anywhere on the package and is transmitted in the electronic customs data. The IOSS logo indicates the shipment is covered by the IOSS scheme and can be verified by customs agents in electronic customs.

    
    

    Thanks,

    
    

    Click & Drop Team

14. Allow 24 and 48 hour tracked mail to be dropped in at Post Office

    Proof of postage is essential so why can I not drop off my 24 and 48 hour tracked mail along with my other click and drop mail at the local Post Office? The Postmaster says he gets many complaints and would love to take these but the current Royal Mail contract with the Post Office does not cover this service. Parcel boxes do not supply adequate proof of posting and are just a fiddle to log on the app. The sorting office closes early or is just inaccessible. Please make this a priority as tracking is now essential for my parcels.

    Proof of postage is essential so why can I not drop off my 24 and 48 hour tracked mail along with my other click and drop mail at the local Post Office? The Postmaster says he gets many complaints and would love to take these but the current Royal Mail contract with the Post Office does not cover this service. Parcel boxes do not supply adequate proof of posting and are just a fiddle to log on the app. The sorting office closes early or is just inaccessible. Please make this a priority as tracking is now essential for my… more

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    Declined  ·  Click & Drop Support responded

    Hello,

    We continue to work with Post Office Limited in order to accept Royal Mail Tracked 24 / 48 items. Unfortunately this is not something they offer but we will continue to work with them.

    Until then Royal Mail items can be handed over at a Royal Mail Customer Enquiry Office, a Parcel Postbox. 

    Kind Regards,

    Click & Drop Support

15. Reflect Updates / Changes in Channel Orders in Click & Drop

    When changes are made on Shopify to an order that a customer has placed, these changes are not reflected on Click & Drop.

    It would be good if changes made to an order on a store / marketplace / platform would be reflected in C&D

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    Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Hello, thank you for your suggestion. We have no plans to introduce continuous updates to an order once imported at this time.

    
    

    Kind regards

    Click & Drop Team

16. An export option to pull of the address book within my account

    Have an option to export all address saved on my account for a bulk update. Then reimport them, ie add mobile numbers to all accounts for text message tracking numbers

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    Declined  ·  Click & Drop Support responded

    Hello,

    Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.

    We will continue to make improvements in the future to make the experience more user friendly.

    Kind Regards,

    Click & Drop Support

17. Reduce font size on letter labels

    When sending items to the USA by letter rate, I have had a couple returned to me as unable to deliver over the past 12 months. Both addresses were perfectly valid.

    However, a customer has been able to find that USPS use automated equipment to process the post, which only reads the last 4 lines of the address.

    Normally, you have :

    House Number, Street
    City
    Zip Code
    USA

    However, the problem seems to arise where the font size is too large on the labels, so an address such as

    301 South Shore LN
    Illinois
    NE 31313
    USA

    Appears on the label as:

    301 South Shore
    LN
    Illinois
    NE 31313
    USA

    The machines do not read "301 South Shore " and pass it for manual processing. However with staff cut backs, this doesn't always happpen and the item is returned as invalid address!!

    When I print large letter or small packet labels, this does not seem to happen, as the font used for the address is smaller for some reason!

    When sending items to the USA by letter rate, I have had a couple returned to me as unable to deliver over the past 12 months. Both addresses were perfectly valid.

    However, a customer has been able to find that USPS use automated equipment to process the post, which only reads the last 4 lines of the address.

    Normally, you have :

    House Number, Street
    City
    Zip Code
    USA

    However, the problem seems to arise where the font size is too large on the labels, so an address such as

    301 South Shore LN
    Illinois
    NE 31313
    USA

    Appears on… more

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    Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

    The font size for the labels cannot be changed at this time. 

    
    

    Many thanks

    
    

    Click & Drop Team

18. Pick List / Despatch Notes for non OBA customers

    I fall in between two stools. I am a limited company trading successfully since 2016 but for some inexplicable reason RM will not give me an OBA account (Pitney Bowes and all the other competitors were fine with me having an account, so I am totally bemused).

    Anyway, I own many stores and have successfully integrated several of them with C&D. I see an OBA customer can generate despatch notes (https://help.parcel.royalmail.com/hc/en-gb/articles/115002652473-Scan-Print-Online-Business-Account-customers-), but again for some inexplicable reason non OBA customers cannot. This would save me so much time going to each individual website and store and printing individual despatch notes - PLEASE, PLEASE Royal Mail copy and paste this function (being a little facetious :)) for non OBA customers.

    Also, as I have hundreds of products, I would truly be a marvel of the age if you could allow a function on both New Orders and Orders Ready for Printing to generate a simple "Pick List" as a PDF or CSV download so I could send through to my warehouse to bring these goods to despatch.

    Lotsa love on the work done so far.
    Stephen

    I fall in between two stools. I am a limited company trading successfully since 2016 but for some inexplicable reason RM will not give me an OBA account (Pitney Bowes and all the other competitors were fine with me having an account, so I am totally bemused).

    Anyway, I own many stores and have successfully integrated several of them with C&D. I see an OBA customer can generate despatch notes (https://help.parcel.royalmail.com/hc/en-gb/articles/115002652473-Scan-Print-Online-Business-Account-customers-), but again for some inexplicable reason non OBA customers cannot. This would save me so much time going to each individual website and store and printing individual… more

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    Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Hello, despatch notes are already available for non OBA customers, please review your Label Settings in Click & Drop.

    
    

    Kind regards

    Click & Drop Team

19. Have the option to remove sender's address on labels when buying postage in bulk

    If I buy postage for a parcel online, I can choose whether I want my address on the postage label or not, but if I buy postage for multiple parcels by downloading a csv of addresses onto your site, it prints out my address on every label. I don't want my address on the label and it's a pain to have to add each address individually when I can do it quickly in bulk. If the option is there to remove the sender's address when buying postage individually, it should be there when buying postage in bulk too

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    Declined  ·  Click & Drop Support responded

    Hello,

    Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.

    We will continue to make improvements in the future to make the experience more user friendly.

    Kind Regards,

    Click & Drop Support

20. Please give an option to "Drop off" a parcel, instead of forcing us into "Collection"!

    Enable an option to "Drop Off" a parcel, instead of only giving a "collection" option.

    Surely it would be far better to be able to select "either" collect from me, or drop at a Royal Mail location at the time of purchase?

    If one of your customers is dropping multiple parcels to one of your locations, as I do, being "forced" by the changes to your website into selecting a collection date and time, and then having to go back at the end of a now very lengthy process, to cancel the collection is both very time consuming, frustrating and unnecessary.

    I liked the convenience of Click and drop. Now that convenience is being made inconvenient at the cost of time and effort due to the changes which have been made. Sending just one parcel and having to navigate my way around a more complicated website and then cancel an unnecessary collection which has been "forced" upon me may be a slight inconvenience. Sending multiple parcels this way and having to go through that process multiple times to cancel collections is an extreme inconvenience and would have me looking elsewhere for a more cost effective and convenient courier.

    Enable an option to "Drop Off" a parcel, instead of only giving a "collection" option.

    Surely it would be far better to be able to select "either" collect from me, or drop at a Royal Mail location at the time of purchase?

    If one of your customers is dropping multiple parcels to one of your locations, as I do, being "forced" by the changes to your website into selecting a collection date and time, and then having to go back at the end of a now very lengthy process, to cancel the collection is both very time consuming, frustrating and… more

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    Declined  ·  Click & Drop Support responded

    Hello,

    
    

    Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:

    
    

    https://business.help.royalmail.com/app/contact

    
    

    If you are unable to find your answer on there, please call us on:

    03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.

    
    

    Kind Regards,

    Click & Drop Support