There are only about faur reasons given for a label refund request, for example, 'accidental purchase'. It would be better to have a text input box instead, because in my case the customer had given me the wrong address and I would like to keep things accurate. None of the availabke options were the reason why I Wanted the refund, so I had to use 'Accdental purchase', which is not true.

We would like to be able to display product variation fields such as 'Size' and 'Colour' alongside the product name on the despatch notes.

We have created a Product Catalogue on C&D with the variations written in the product name but sadly when orders are imported from Magento using the API, the Magento store view product name (with no variation data) overrides any custom Product name data created in C&D.

Currently the online forms for the claims doesn't allow to copy and paste the details that you have to enter there, i.e you cannot paste the recipient name, or address or anything, you have to type it in manually. This makes this cumbersome process even more frustrating, please allow copy and paste in Claims online forms.

Over the past week or so, we no longer get the despatch note label printing out along with the postage label.
Using a Zebra GK420D with auo print, it used to just churn out both labels per order, now even if I go to regenerate labels, only the postage one comes out.
I have checked settings, and all appears to be set for 6x4 labels for everything.
Anything I may have missed or is this broken for others too?
I have tried signing out and back in, turning off auto-print, our of ideas.

Business refunds for labels please, this is nuts. We spend tens of thousands a year with RM and they only implement a postage label refund for personal customers?

We have ah an item sent back to find out there is nothing wrong with the address and we cannot apply for a refund as we are a business customer. So we lose the postage and have to pay again. Or go through the agony of a form and having to post it for 0.60p

Outrageous

Only around 50% of my CRL24 / 48 packages are actually scanned. Most arrive fine but it's very bad that so many aren't even scanned. It's a pointless service so I'm switching back to BPL - had enough.

Surely there's a case to made that if there is no scan at delivery you should get back the shipping fee? Anyone up for a class action?

Money taken within seconds, refund requested, it's now the second day after the expiry of the label and still no refund. Am I impressed?

The website has just caused me a lot of pain as it is not very clear where I could drop off a parcel. It asked for my postcode and then suggested I could drop off at my local post office. This turned out to be incorrect and I had to travel a considerable distance to a service centre. Had I known this, I would not have used Click and Drop. Here’s a suggestion - improve customer experience by indicating the nearest drop off point BEFORE actually asking for payment, giving the customer a choice.

Please add an option to generate VAT invoices instead of despatch notes. This would save a lot time and double printing.

Using the option to search for the nearest 'Customer Service Point' the list included all local post offices. However, it is not possible to post the Clin&Drop 24/48 tracked items there. These must go to RM delivery office, which was NOT in the list that came up.
Please can you fix this search.
Thank you.

There appears to be an error often when generating labels. The label doesn't generate which results in having to refresh the page and manually re-generate the paperwork to retrieve the labels. Is this fault experienced by others? Will this be looked into? Thanks.

It seems to be an error - I produced postage labels for 8 items today - one of which was going to Lisboa in Portugal. For some reason a CN22 form was also generated!

I thought Portugal was still in the EU....

When importing orders from a 3rd party csv, the import stopped working. The import page shows the correct amount of rows after selecting the CSV, but once you click import, it only uploads the first row (ignoring the headers ofcourse).

It is an absolute nuisance that some Royal mail services can be dropped off at post offices, while others can't. I expect parcel force to be different, but why different processes for different Royal mail services? Very annoyed, wasted visit to post office, and no chance of getting the parcel to a Royal Mail drop off centre. Its not enough to Bury this information in the small print. Make it very clear at the ordering stage.

Some online businesses like me don't send much post. Often I hand in 4 huge mail sacks containing about 10 letter sized packages between them, tied with thick plastic cable ties. It would be better to have the option of ordering small size sacks if they are needed.

Also the sacks should be turned inside out when they are emptied because a few times I have found letters or parcels in them (which I put back through), which explains some of the lost or late post.