General
93 results found
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Easy Reporting of Lost Post Claims
People cannot be bothered to fill in the lost post claim form because it takes too long, so a lot of the time no record is kept of buyers who claim their orders didn't arrive. It's obvious that royal mail want to deter people from claiming for their losses, but at least it could be made easier for us to get our postage costs back especially if tracking shows not delivered. This way repeat lost post claimers could be flagged.
I don't know about other sellers, but for me it is not so much about losing the money that frustrates…
2 votesHello,
Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:
https://business.help.royalmail.com/app/contact
If you are unable to find your answer on there, please call us on:
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Make invoices optional for either cumitalive or in a breakdown form as to show each individual cost.
It seems the invoice is being totalled as one cumulative invoice and does not show the breakdown of costs per each consignment or PO that we raise
Is there a way to change this on the system as I need to upload these invoices per consignment on our system for our finance dept ?
1 voteHello,
Thank you for your feedback. If you are having technical issues with the site please contact our helpdesk on the number below.
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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A few improvements I'd like to see
A few improvements I'd like to see...
In the open orders window please add a "QTY" option. All our products are the same and so the weight of our shipments depends on the QTY, right now we're sorting by value of order which isn't accurate as we charge different amount on different sales channels depending on their fees.
When printing the labels we also print the extra packing slip label, there is a notes section which pulls personalisation information over from ebay, this is fantastic for us, please can you do the same for ETSY orders?
Under the weight section…
1 voteHello,
Thank you for your feedback.
1. We are making improvments to the grid at present.
2. This is a limitation of etsy's API.
3. This functuality is available in Channel Shipper.
Kind Regards,
Click & Drop Support
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Stop uploading shipping numbers to eBay for 1st/2nd class large letters
I post out mostly using large letter format, since you have started uploading these to eBay my claims are through the roof.
Buyers know they can't be tracked and get a free product !!!
1 voteHello,
Thank you for your feedback. Inside your intergration settings you can choose to return delivery confirmation numbers or not to eBay.
Kind Regards,
Click & Drop Support
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Woo Commerce integration - please can you remove the # it adds at the start of order numbers
Woo Commerce integration - please can you remove the # it adds at the start of order numbers. Thanks
1 voteHello,
Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.
We will continue to make improvements in the future to make the experience more user friendly.
Kind Regards,
Click & Drop Support
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Pay post offices for processing click and drop
I have been using click & drop for its convenience and it’s professional, scannable labels. It is also slightly cheaper than paying at the post office.
I understand, however, that post offices do not get paid for processing such post. Perhaps even doesn’t get registered on their workload. I’d say this is grossly unfair. I would emphasise I am in no way affiliated to a post office or know personally anyone who works there, but I know injustice when I see it!1 voteHello,
Thank you for your feedback. Royal Mail do have a commerical agremen in place with the Post Office Limited for handling C&D items.
Kind Regards,
Click & Drop Support Team
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Ability to create prepaid labels via Click and Drop personal API
Currently, to create labels via a Royal Mail API requires an OBA, manifest creation and the shipments to be collected or dropped off at a sorting centre.
The personal Click & Drop API similarly allows the creation of orders, but not labels (without the above process). These orders then have to be manually clicked through the web interface to pay and print the shipping labels.
The idea is to bridge the gap in Royal Mail's APIs by extending the Click and Drop API to enable pre-paid labels to be created from personal Click and Collect API.
These labels would then…
1 voteHello, thank you for your suggestion. This is not something we have plans to introduce.
Kind regards
The Click and Drop Team
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Require a confirmation before generating manifest.
Its too easy to accidently generate a manifest after producing labels. As there is currently no way to reset a manifest, it would make sense to require a further confirmation.
2 votesHello,
Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.
We will continue to make improvements in the future to make the experience more user friendly.
Kind Regards,
Click & Drop Support
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Increasy the resolution of the labels
As for now when i print a RM label via Etsy it prints really well. That is same for RM website. However when using Click & Drop the resolution of the labels is significantly less and in some cases not readable.
Could you please improve the resolution/quality ?
THX
1 voteHello,
Thank you for your feedback. If you are having technical issues with the site please contact our helpdesk on the number below.
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Shipping rules to allow multiple items per order
We sell on various ecommerce platforms (ebay & woocommerce) and the majority of our orders contain multiple items/products. Currently when we use shipping rules to apply postage it only works with orders that contain one item/product. This means most of our orders we have to apply postage manually which adds a lot of time to our shipping process. All of our items/products that we sell are small & we know that they fit within a certain package size.
All our shipping rules are based on weight, so orders upto 750g go large letter, orders over 750g go small parcel. This…
1 voteHi, thank you for your suggestion. channelshipper.com offers this functionality, you can read more about it here.
Kind regards
The Click & Drop Team
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Advanced shipping rules
I would like a tweak to the current shipping rules so that labels are not automatically generated. Rather than automatically applying a particular service based on "store postage method", I would rather keep the order open for manual processing, but only allow selection of the "rule" service. This will make handling of express orders so much easier and less prone to mistakes.
1 voteHello,
Thank you for your feedback. If you are having technical issues with the site please contact our helpdesk on the number below.
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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make label printing less wasteful
The current printing format makes us waste a whole sheet of A4 label for something that could easily fit on 1/6 of a sheet.
Please change the label so that we can copy and paste it to suit our printing requirements.
Thanks1 voteHello,
The labels should not be resized or they may be unreadable by the automated technology used in mail routing.
Kind Regards,
Click & Drop Support
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Show the Service Price / Cost
With so many product codes, especially for international order why don't we get to see the total charged at the point of applying postage? Many of the product codes aren't on the main price lists and those that are are very confusing.We get the total at the end of the day but no breakdown of what was spent, I can't think of another business that does this
16 votesHello,
Thanks for your suggestion. Unfortunately the reason pricing is not shown until after the data has been passed to your Royal Mail Online Business Account is because we do not price at item level. Pricing is calculated once an order is manifested into OBA and dependent on the products you have ordered, OBA calculates if the volumes you are posting on that day meet any volume related discount criteria, and for some products Click & Drop calculates your end of day average weight so to display a price could be misleading and not be the price you are charged at the end of the day.
We are looking into options for giving some indicative pricing, but due to the current pricing and discount options within the various products customers could post on, this may not be possible. In the interim, you have end of day pricing visible in the…
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Manifest individual orders even if they're in a batch already
I can select individual orders and select "manifest", but if they're in a manifestable state, then they already have postage applied and label printed, which means they're in a batch already, therefore all it does is push you to the batches screen.
Example process:
We apply postage and print all 24 hour labels then all 48 hour labels, which puts them in two batches, however, I may not be able to ship those orders that day, but the only way to manifest them is as a whole batch, so I end up having to reset those orders that I can't…1 voteHello,
Thank you for your feedback. If you are having technical issues with the site please contact our helpdesk on the number below.
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Allow Tracked Items to be dropped off at Post Offices
It does not make sense to use the Click & Drop portal to book items, which saves time, only for "Tracked Items" not to be accepted by a Post Office, which wastes time. Surely it should be one portal, one service. I was told that it (not accepting items) was because of a difference between Royal Mail and Parcelforce. As a customer, surely that doesn't make sense.
1 voteHello,
We continue to work with Post Office Limited in order to accept Royal Mail Tracked 24 / 48 items. Unfortunately this is not something they offer but we will continue to work with them.
Until then Royal Mail items can be handed over at a Royal Mail Customer Enquiry Office, a Parcel Postbox or you can take advantage of a free Parcel Collect until the 31st May.
Kind Regards,
Click & Drop Support
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Misrouting
We are experiencing a significant number of items being mis-routed to the incorrect country via Click And Drop. For instance, we send frequently to the USA, but parcels are being returned to us after routing via Canada. We've had parcels for Germany sent to Australia!
1 voteHello,
Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:
https://business.help.royalmail.com/app/contact
If you are unable to find your answer on there, please call us on:
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Connect invoice item to an exact parcel. Update Click and Drop with actual shipping paid.
It is currently impossible to identify an exact Tracked 48 item from the invoice. There is a "sender's reference" which isn't searchable on C&D nor does it relate to anything on a C&D item. I keep getting "oversize" charges on T48 items and have no idea why.
Secondly, T48 pricing should not be such a mystery. The prices for each band should be available via my account as well as the volume I need to reach to achieve better prices. Today, I phoned customer support to get my prices (I'm convinced I'm being charged more than I was quoted) and…
1 voteHello,
Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:
https://business.help.royalmail.com/app/contact
If you are unable to find your answer on there, please call us on:
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Pull in phone number for Etsy orders
Hi,
At the moment Etsy orders are not pulling in the customers phone number.Would it be possible to add this to the current Etsy integration. Would be good for tracked orders.
Thanks
1 voteHello,
Etsy does not supply the customers phone numbers in their response. We frequently review the information channels can supply and will add telephone numbers from Etsy when they make them avilable.
Kind Regards,
Click & Drop Support
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Why have you removed the manifested batches tab? I now can't look at my day's manifested orders by batch imported
We have always managed our orders based on batches imported during the day. Suddenly today the abililty to view the batches that make up a Manfest is gone so I either have the full list of orders or the manifest total. Nothing in between to check off.
1 voteHello,
We no longer use batches in manifesting due to recent changes in international shipping requirments and to support future enhancments to Click & Drop.
Kind Regards,
Click & Drop Support
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resolve the issue of the status fields defaulting back to factory settings instead of chosen fields
On the dashboard you can choose the status fields which you want to display under settings so that you can customise the display for open orders.
Whenever I remove the fields which I don't want displaying they reappear every single time I apply postage to several orders at once.
This only started happening after the last update, although when querying this I have been advised that this is not an option on click and drop. This used to be an option, please can this problem be resolved.
1 voteDear User,
The Click & Drop dashboard does not support customisation, you can however customise the visible columns in the Orders screen.
The settings you apply on the orders screen are saved locally to your computer. If you find these settings are not retained, you may have a browser extension or setting that is deleting this data. If you continue to experience difficulties, please contact the help desk.
Kind regards
Click & Drop Team
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