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  1. If multiple SKU weigh more then 2 kg should be allow to split it

    If 2 different SKU combined order weight 2.4 Kg it should be give a separation of that 2 SKU and make is Parcel 1 and Parcel 2 added to
    Order id and also buyer notify that there is multiple parcels.

    3 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestion.
    Unfortunately, the kind of functionality you are suggesting is quite sophisticated. Click & Drop is a free service, and as such will never have the same functionality as some subscription based order management solutions.

  2. Allow Multiple lables to be produced per consignment. - we regularly have more than one parcel going to the same address.

    Old system used to ask how many labels you required, we regularly have more than one label per address. having to re type the same label over and over is wasting time and proves problematic trying to track multiple consignments to the same address,

    4 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. Thanks for your suggestion. Our system usually assumes that one order will equal one package. We are working on the ability to combine and merge orders, and we also offer you the functionality to save customer details to your address book so that you can quickly create a new label for the same address.

  3. NOT having to drive nearly 10 miles to drop off a parcel after it being refused at my Post Office

    Who at RM decided that having to drive nearly 10 miles to drop off a parcel after it being refused at my Post Office was going to be a positive experience?

    1 vote
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    2 comments  ·  News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →
    declined  ·  Administrator responded

    Hi. I am sorry to hear you encountered difficulties with Royal Mail services.
    This page is for feedback and suggestions about the Click & Drop website. We are unable to assist with general enquiries and complaints. Instead, we advise you to make a claim, or to contact customer services who will be able to help.
    personal.help.royalmail.com/

  4. Allow address books

    As it says in the title... allow an address book and the selection of an address from a predefined list of saved addresses...like there used to be before you made the functionality rubbish

    1 vote
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    declined  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. Fix the WooCommerce authorisation - currently doesn't work!

    The woocommerce integration doesn't work - I get an error message (missing parameter app_name) when trying to authorise Click & Go with Woocommerce.

    1 vote
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    0 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
    declined  ·  Administrator responded

    Hi Bex,

    Unfortunately due to WooCommerce being a self hosted integration we can sometimes run into errors, we are currently not aware of any issues regarding our WooCommerce integration. You may wish to contact our helpline for further assistance, the contact information can be found here: https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support.

    Due to the lack of support I will be closing this as our integration is functioning as intended.

  6. Speed up the process of tracked postage

    At the moment, we have the absurd situation where businesses with high volume are using Click & Drop (to save time) but if you're sending items tracked, you're told at the Post Office that each item has to be manually processed and put onto the system which is a VERY time consuming process with the Post Office insisting on weighing each item, asking which country region its going to, how much postage you paid etc etc, half a dozen questions..

    1 vote
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi.

    I am sorry to hear you encountered difficulties with Royal Mail services.
    This page is for feedback and suggestions about the Click & Drop website. We are unable to assist with general enquiries and complaints.

    Instead, we advise you to make a claim, or to contact customer services who will be able to help. For more information on how to do this visit: https://business.help.royalmail.com/app/contact if you are a business customer or https://personal.help.royalmail.com/app/contact if you are a personal customer.

  7. Have a look at your eBay selling channel integration

    eBay has either stopped cooperating with your platform as of June and requires re-authorising an existing connection to eBay.

    We haven't had any notice about this from Royal Mail or eBay and it just appears to have stopped working.

    Either eBay is responsible (they have an interest now in sellers using eBay Shutl for postage) else Royal Mail has changed something on its platform.

    Either way, re-adding a connection and approving on the eBay side does not work still for me. The connection icon is green but it's not pulling orders into Click & Drop (nothing since June).

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  8. Royal Mail Loosing items again !!!!!!!!

    I opened a grey bag from royal mail to put my company parcels in to find another companies Large letter in there I rang the company and told them I have found their item and gave them all the details they said the customer kicked off saying they didnt receive it.

    Can I ask Royal Mail Dispatch department do you actually check bags when opening them or do you just tip them up and hope something falls out as this is proof that grey bags are NOT checked, my OBA account Click and drop bills are £600 minimum per month,…

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    declined  ·  Administrator responded

    Hi.

    I am sorry to hear you encountered difficulties with Royal Mail services.

    This page is for feedback and suggestions about the Click & Drop website. We are unable to assist with general enquiries and complaints.

    Instead, we advise you to make a claim, or to contact customer services who will be able to help. For more information on how to do this visit: https://business.help.royalmail.com/app/contact if you are a business customer or https://personal.help.royalmail.com/app/contact if you are a personal customer.

  9. Have a remember be button so I don’t have to keep logging in

    Keep me logged in button or remember me it logs you out then you come back from a cuppa and have to login again

    3 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion. Unfortunately, this is a security feature and we cannot change it. However, there are a number of password manager software available which can be used to remember passwords and user names so you do not have to type them every time. which you may wish to consider.

  10. How do I get certificate of posting?

    I've just bought a C&D postage label, for Standard shipping, to Sweden. It says on the screen "don't forget to take your certificate of posting" to the PO to have it stamped, but I can't see this CoP anywhere, on the screen, or to download. Also, is this the best place to ask such questions - is this the C&D help forum? Thanks a lot for any advice about this. It would be appreciated.

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. 224 PACKAGES HAVE GONE MISSING & NOT DELIVERED

    I dispatched over 200 items on Monday 20th August and none of them have been delivered I have over 200 customers complaining that they have not received their items, I’ve contacted Royal Mail and they have advised that nothing can be done. This is absolutely ridiculous that’s over 200 items which have been lost or misplaced and I’m getting no help what so ever.

    I’m confused and not sure what to do can someone @ Royal Mail please help me find out what has gone wrong and how can 200+ items just go missing?

    1 vote
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. Why can't we reuse address details

    I import orderS from Amazon & ebay but sometimes I want to reuse the address details to create another label. Say for example if someone wants a replacement item sent.

    Why is it not possible to do this? Why do I have to enter the details manually, and after inputting the info why is the manual entry system so useless that it wants me to enter the details AGAIN!

    Royal mail please sort this out, it's driving me nuts.

    6 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Thank for you your suggestion. As Cassie75 mentions below, we do currently allow you to create a new address book entry.

    However, we are considering how to improve this process, particularly with cloning, splitting, and merging orders. So this functionality might help you.

    For more information on our address book functionality, please see this guide: https://help.parcel.royalmail.com/hc/en-gb/articles/360001190473-How-to-create-a-manual-order-from-your-address-book

  13. Charge when label used

    Only charge for the label ONCE scanned as delivered.
    This would mean that RM management would MAKE Sure that all posties scan the items at the delivery point.
    No Scan. No pay.
    We get so many Item not received cases and of course the delivery confirmation just shows "An update will only be provided when we attempt to deliver your item"

    The 2d Delivery Confirmation is great but only when it's actually scanned!

    13 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  14. Customer Services Live Chat

    Why not produce a Live Chat that can be quickly and easily accessed through the C & D System where we can chat directly with a Human Customer Services Representative? This surely would speed up your reaction times!

    17 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. Keep DMO accounts active until January 2019

    You really can't risk all our livelihoods by going into the Christmas period with C&D falling over so regularly.

    Today I was at least able to access DMO and get labels to print.

    8 votes
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    2 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
    declined  ·  Administrator responded

    Hi.

    I am sorry to hear you have encountered difficulties with Royal Mail services.

    This page is for feedback and suggestions about the Click & Drop website. We are unable to assist with general enquiries and complaints.

    Instead, we advise you to make a claim, or to contact customer services who will be able to help. For more information on how to do this visit: https://business.help.royalmail.com/app/contact.

  16. Compensation from Royalmail for Click Drop Being Out of Services Techical issues

    Today all our orders are delayed because click and drop had technical issues.

    This affects our selling channel account ratings and gives us negative feedback for orders arriving later than expected.

    We should be given a discount on days for click and drop technical issues that hold back our business

    24 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  17. Labels not generatign this morning

    The software isnt working today,

    22 votes
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    12 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  18. RM24 & RM48 NO COMPENSATION FOR LOST ITEMS DUE TO DELIVERY CONFIRMATION

    I use RM24 & RM48 to ship items via Click & Drop now I’m amused that theirs no cover for lost items and have been told on numerous occasions by Royal Mail that you don’t offer compensation due this service having delivery confirmation which does not work on average I have 15 items a week where customers state they have not received the item, I check tracking and nothing come up and therefore I can only assume the posties are not scanning items at point of delivery.

    I’m sick & tired of paying for a service which is clearly advertised…

    23 votes
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    6 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. This UserVoice page is only for the Click & Drop website itself, we are unable to handle queries relating to posting, deliveries, or compensation.
    If you have a general complaint or query about Royal Mail prices, products, or services, please contact customer services who will be able to help.

  19. Shipping rules not working for multiple item orders

    Shipping rules won't be applied if mixed SKUs are ordered. It can only sum only sum item weights and that's all.

    However, it works if the same SKU is purchased multiple times in a single order.

    Could you look into this? Manuall applying postage is a massive waste of time.

    14 votes
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    9 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We have decided to decline this feature request. This is because as a shipping solution, Click & Drop does not handle product and packaging type dimensions. It is the seller’s responsibility to ensure you have selected the correct weight and package type for combined orders.

  20. Lost RM24 Compensation

    Lost RM24 Compensation

    Royal Mail 24, delivery confirmation GREAT, add a signature EVEN BETTER,

    Oh its not arrived, what a shame.

    How can I go to the post office buy a stamp and get £20 of cover if i get proof of postage, but I use RM24 with a signature and get £0 cover. Is it just me but that sounds upside and back to front.

    Posting items with RM24 not delivered and there is nothing you can do, yet you're charging me 15p for a delivery confirmation that don't always get scanned or your losing mail.

    Mind blown!

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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