General
81 results found
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Importing Store Shipping Method From WooCommerce With Order
We have to select the 'standard' or 'tracked' shipping option for every order.
Am I missing something here, but there must be a way of getting that information automatically imported/transferred over from the WooCommerce order details.
2 votesHi and thank you for your message. I can confirm we do import the Store Shipping Method from WooCommerce. As the service as defined in WooCommerce doesn't correlate to Royal Mail services, you will need to map the store postage method to the particular service you want to apply in C&D using Shipping Rules.
Many thanks,
Click & Drop Team
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Whats going on with C+D Add a new Address Book Entry page
I use firefox which is up to date. When i added a new address to the address book in C+D the pop up page which you fill in had a side scroll bar.
Now that is missing.
The only way to get to the "Create new address book entry" button and the "cancel" button at the bottom of the popup page is to set the zoom of the page at 60%. Then the text is so small i can't read it sometimes.
There is a horizontal scroll bar, which scrolls to blank space, and is completely unnecessary as you can…2 votes -
More convenient 'End of Day' report
It would be handy to have a concise list of all the orders that have gone out in a day.
Maybe an option to print alongside the manifest?The reports produced by 'Click & Drop' feature every single bit of info possible, and takes many minutes every day to delete enough stuff to fit on a piece of A4!
(your user manual suggests you can edit the columns before producing the CSV, but this is not the case)2 votes -
Change wording to reflect customs documents needed for sending to the EU
Your wording on the postage paid for page says this : "Once you have placed your labels and - if sending outside of the European Union (EU) - your customs declaration forms onto your items, you can choose to either:"
You need to change that as the customs declaration forms are also need for postage to the EU now.
2 votes -
Allow old "store postage method" entries to be deleted from the list of methods used in shipping rule creation.
"Store postage methods" are automatically imported from our webstore into click & drop. We often change the name of these methods to reflect current shipping estimates.
This means we have a huge list of 40 shipping methods to sort through when creating a new postage rule. Every single postage method that has ever been used in our store is found in this list when creating a new rule.
I would like to delete the old, redundant postage methods from this list (or just let me delete all of them and re-import the ones in use right now).
2 votesDear User,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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export to xls is creating an xml file instead of xls
Recently the manifested orders export function is generating an xml file but labeling it as an xls - I have to open and resave it (after warnings by any sw that tries to open it). Oddly it doesn't do it all the time looks like there's a bug there?
2 votes -
Have labels in ZPL format as well as PDF
PDF labels are great for simple "ebay" or "etsy" customers, but for SMEs using the API, and larger commercial integrations, the infrastructure on site means that there are multiple pick/pack stations, with networked Zebra printers. Seeing as ZPL is the predominant label format, it would make sense to have the server send labels in ZPL directly to the label printers.
Just specify an option on the API call to choose the label format.
2 votesThank you for your suggestion. You can already support a multi-workstation label printing process using separate user accounts on each workstation and print assist.
If you require ZPL format for other reasons, please add another suggestion.
Many thanks, the Click & Drop team
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Support Sorting & Filtering Orders Grid by Product
Most columns can be used to sort and filter orders but not the Products column.
2 votesHi, our new orders grid supports the filtering of orders by product. We have not added sorting as the order may become unclear when orders with more than one product are in the results.
Many thanks
Click & Drop Team
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Allow to print only Proof Of Postage for multiple orders
Hi,
We are using the business.parcel.royalmail.com for a few years to buy and print labels for our orders via Royal Mail.
We always ask for Proof of Postage at the Post office, to have a proof in case it gets lost.
Lately because we have more orders international, because they have to type the address for each label the people at the post office ask us to print the Proof of postage from the system for all the order and give them to stamp.
However to get a list of all the proof of postage for many orders with the…
2 votes -
Show Customer Upgraded Postage on Click & Drop from Amazon / eBay
Show customer upgrade on postage via eBay or Amazon on click and drop. if customer has chosen an upgrade or even free deliver, please show it on the options, so we can apply what they require. visually this is needed
2 votesHello, thank you for your suggestion. This is already possible in the Order Details pane and is shown as 'Store Postage Method'. Furthermore, you can build shipping rules to apply postage automatically according to the 'Store Postage Method' selected by your customer at the point of sale.
Kind regards
Click & Drop Team
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Send delivery confirmation number to Squarespace
The Squarespace integration is currently lacking the ability to send the delivery confirmation number from Click & Drop to Squarespace.
This means if you mark the orders as despatched via Click & Drop, the customer is sent (untracked_service) in their dispatch confirmation email - which is confusing and not a great customer experience.
This feature is available via Shipstation so it is possible.
2 votes -
DropBox Retirement. C&D Desktop Falls Short (A step Backwards)
As you know you are retiring the DropBox method in June so the alternative that you are offering needs to offer the same service or better. As it stands it’s a step backwards having a Maximum Limit of 50 Labels per batch!
My system includes the weight and service in our orders CSV Batch File and we use the DropBox method so all labels are generated regardless of an order amount being above 50 but the ‘Desktop Versions’ works differently. If above 50 on the Desktop Version it displays a sidebar notification warning that the labels will not be generated!…
2 votes -
Make Open Orders Top Menu Options a Permanent Settings Option
On the OPEN ORDERS screen that ALL online stores and everyone uses to generate labels - you can remove/add options using the colomn bar at the top of the top using the COG symbol - THESE SETTINGS SHOULD BE MADE PERMANENT OPTIONS in the Click and Drop System - So you can choose to have Store Postage Method as a Permanent Selection on your account, or NOT have Country as a Permanent Selection on your account. We as users should be able to choose exactly what we see (columns) everytime we log in as standard. At the moment the system…
2 votesHello, we already support this using your browsers local storage. If your settings are not being retained please review your browser settings.
Click & Drop Team
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IOSS and Finnish Customs
There is obviously a need for greater feedback and ability to see what the issue is with items sent to each country.
I recently sent an item to a customer in Finland, using International Tracked and entered the IOSS information as required (as VAT had been collected at point of payment).
However, the customer then gets an email a day later from Finnish Posti:
"- The VAT on the shipment has been paid during the purchase phase, but the mail has not received the necessary information from the sender to make a customs declaration for you. Come and take the…
1 voteIf you have examples of such orders, please contact the help desk and provide the details so that we can investigate.
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To be able to print a CN22 customs label when sending items to Channel Isles
It would be good to be able to print a CN22 or 23 when sending items to Jersey, Guernsey etc. There is no indication on C&D that a customs label is required. If you are aware you have to manually complete a label either from a roll or online. Having them automatically printed as is the case for international mail would be very helpful and reduce the number of items posted without the necessary customs form.
1 voteThank you for your suggestion. Click & Drop already produces CN22 and CN23 documents for Jersey. Please ensure you have enabled Generate customs declarations with orders in your Label Settings if you wish to generate the CN at the same time as your shipping label.
Many thanks
Click & Drop Team
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Supporting Adding Shipping Instructions To Orders
Add support for shipping instruction (notes) to any order, for example if the order has to be boxed or go into a jiffy we can save the notes so anytime the order sells the packer knows how it should be sent.
or for example sometimes an Amazon item listing title does not specify the colour in the title but instead in the description, we can add "send a blue one" to the notes and so on the packing sheet the details always show up.1 voteThank you for your suggestion. Click & Drop contains such a feature, Customer Delivery Notes, which can be used to add notes to an order and will be reproduced on your despatch note. Please ensure you have your label settings configured such that a despatch note is generated.
Many thanks
Click & Drop Team
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Single Button to Clear Filters
It would be good to have a single click reset function available in the table header; rather than the 2 click.
1 voteHello and thank you for your suggestion. You can clear all filters with a single click by clicking the funnel symbol at the top right of the Orders grid.
Many thanks,
Click & Drop Team
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Issue with EU customs - Bug?
Despite filling in all of the customs information and attaching forms CN22 / CN23 via Click & Drop to my packets, I am starting to get an increased number of issues raised by customs in EU countries.
They seem to want more information from the recipient (such as national id and tax information), or a letter from me confirming the items in the packets (!), or a commercial invoice (despite the customs label and included invoice in the packet). Actually Spain said "the necessary documentation can only be sent by the sender" but they asked for id on the recipient(!)
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1 voteThank you for your message. We aren't aware of any universal tax identifier requirements for Spain or Italy, however, depending on the nature of the goods and transmission, further information may be requested by the receiving customs to ensure the shipment is fully compliant.
If you have a specific example of a shipment, please contact the helpdesk with the details of the shipment, so that we can investigate if there are any anomalies.
Many thanks
Click & Drop
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Most complicated eBay order integration system possible
WOW!!! When I post something through eBay I click "Buy postage label", enter "Weight", click "Type of item" and select "Postage service". Takes less than a minute and label is printed. Having to manually upload a spreadsheet with all the details would take hours. For the sake of a few pence in savings it is definitely NOT worth my time. Why can't you do what eBay and other couriers do which is automatically import everything except the weight and service required. Surely it can't be that difficult. eBay, Parcel2Go, Parcel Monkey, DespatchBay etc. all do it. Or am I missing…
1 voteHi and thank you for your comment. Click & Drop has a direct integration to eBay, importing your orders automatically and providing shipping updates and tracking data back to eBay. Please go to Settings / Integrations and click 'Add new integration'. You can also follow our help guide.
Many thanks
Click & Drop Team
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Allow your customer service reps to open links
Several times, when I have had to contact the click and drop support email, I have to laboriously explain something using attached photographs, while a brief videoclip would have demonstrated the problem far more clearly. I posted a short video on YouTube but was told that you aren't allowed to open external links. I get that there are security implications, but you seem to be the only support service that can't open links. I deal with dozens of others (web hosts, payment processors, etc.) - they have no problem with external links!
1 voteHi, thank you for your suggestion. We will pass on your suggestion to the Customer Experience team.
Many thanks
Click & Drop Team
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