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  1. Validate Postcode and Address Match

    The system automatically downloads the address from our website but without validating that the postcode matches the address. We get many addresses entered incorrectly by the customer and using the billing address with the different delivery postcode. The postcode and address do not match but Royal Mail is not using any checks or validation to check the postcode and address match. This means I am having to check all addresses one by one to see if they 'look' ok. We get quite a lot that are incorrect but they always got flagged up on DMO when we entered the postcode…

    153 votes

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    35 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

  2. Remove Labels Awaiting Refund From Orders

    When a postage label is awaiting despatch it can be refunded. This is done when the wrong postage is selected is wrong or the customer cancels their order. The postage label remains at status awaiting refund for a number of days however it remains in the 'orders awaiting despatch' list. You may not want to despatch this order but can accidentally do so in the period it takes for the refund to go through. Could orders awaiting refund not be visible in the 'orders awaiting despatch' list but still be searchable from the drop down lists.

    14 votes

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  3. Adding weights manually in open order screen before applying postage

    With the new accurate weight pre advice coming into force on the 28th March, allow customers to manually input the weight of each order into the open orders screen prior to applying postage. Only current way is to apply postage individually to each order which is time consuming. With same sku's having different manufacturing weights and packaging having different weights depending on how much is used or if an order has multiple SKU's its impossible to accurately enter the weights into the SKU database.

    9 votes

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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  4. CN22 for BFPO

    All BFPO require a CN22. Also in order to get the correct postage customers need to use the BF1 Postcode rather than the BFPO. BF1 and BFPO are classed as UK addresses, All BF1 postcodes and BFPO should automatically generate a CN22 like overseas addresses do.

    7 votes

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks for your suggestion. We are making changes to support the generation of CN documents for BFPO addresses, we will update the status here when we begin to implement this feature.


    Kind regards,

    The Click & Drop Team

  5. Have the username clearly visible on the Dashboard screen

    Can you please look into having the username clearly visible on the Dashboard of the Click and Drop Accounts. As a large Mailing House and since the swtich off of STL/SD1/T24 etc on OBA, we now have access to 12 C&D accounts, all with different end billing account numbers. This number is growing each week. We really need the username/account name to be visble somewhere on the Dashboard as we are alwasy swapping bewtween these accounts and it is very easy to genrate an order on the wrong account. It has already happended and we now have to go through…

    6 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Planned  ·  Click & Drop Support responded

    Hello,


    Thank you for your suggestion and feedback. We are looking into the ability to add multiple accounts to a single login. We are hoping this availably from later this year or early next year. 


    Kind Regards,

    Click & Drop Support

  6. Print Address and Customs labels sequentially on 4 labels to a sheet

    Please add an option for customers using 4 labels on an A4 sheet to select, if they would like to have the address label immediately followed by the customs label without generating a new sheet of labels. The current system results in lots of blank labels, and the need to look carefully to make sure one assigns the correct customs label to the correct address label.

    4 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Don't put refunded orders back into the 'Ready for Printing' section

    When a label refund has been accepted, the order moves back into the 'Orders Ready for Printing' session. If you have orders in there that you haven't purchased yet, this can lead to re-purchasing the refunded label. You may find yourself stuck in the cycle forever 😱

    3 votes

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  8. Update Delivery Company on EKM when tracking number is sent

    Currently the tracking number is updated on EKM on manifesting. The order on EKM shows the number, but the delivery company is not updated, so the URL for the tracking is not created. The consequence is that any dispatch emails sent to customers are missing the tracking and Payment gateways, e.g. PayPal are not updated automatically with tracking (an important fraud prevention). The orders can have the delivery company added manually, one by one, but it is time consuming, Please can Click and Drop add Royal Mail as the delivery company in EKM when the tracking number is passed through?

    3 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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  9. EORI/VAT CN forms

    Add end user(Business) EORI/VAT for CN22\23 for integration customers as got to fill in Customers EORI/VAT numbers manually. Not ideal for B2B.

    3 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Add SafePlace for Collections

    Add Safeplace option to collection address

    2 votes

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  11. All users to move orders from Dispatched to Label Generated

    If a user has accidentally moved an order to Dispatched, you can no longer book a collection for it. We tend to batch our collections and purchase these at the end of each day, but if another user has accidentally marked a label as dispatched we cannot add it to the collection for the following day. This means we have to dispatch it using the RM website and as these accounts are not linked, we cannot track this on C&D.

    2 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Map WooCommerce ISO codes for Counties to County names

    When orders made via WooCommerce transfer over to Click & Drop, the county names are not displayed and instead it shows the ISO codes provided by WooCommerce.
    This request is to have these codes mapped to the county names to enable addresses to be complete and correct to avoid undelivered orders.

    2 votes

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  13. Bulk Assign Large Letter or Parcel And Use Automatically Assigned Weight

    With the new changes coming in October 2021 there is no way at all to bulk assign large letters or parcels and use the weight specified by Shopify for each order. We have some large letters that weigh a similar amount as some parcels, so we cannot use shipping rules. It looks like we are going to have to apply postage one by one in order to make sure it uses the correct weight and package size. This is going to add at least 8 hours to our weekly workload. I would love it if we could simply select all…

    2 votes

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Edit Shipping Costs

    We need to be able to edit the Shipping Cost for existing orders. You allow us to edit the products, their prices, but not the shipping costs. When cloning orders, it is important to be able to edit the shipping costs of the cloned order.

    2 votes

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  15. Fix Page jumping to top when you close a pop-up

    For example, when you select favourite or hidden in the shipping services section, it takes you back to the top every time. This means you need to scroll down everytime to choose the next service. Very frustrating and would seem such a simple "bug" to fix. Thanks

    2 votes

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  16. Add delivery status to Proof of Postage screen on RM app

    Really like that we can scan item + postbox for PoP now however we send enough that ‘30 most recent’ could fill up very quickly and it would be great to be able to see if an item has been delivered on (or from) the PoP screen itself. That way we could happily remove it from the list as theoretically there is now proof of delivery instead.

    Obviously it would be great if it checked each item in the list automatically but even having the ability to click on the item number and have that load it in the tracking…

    2 votes

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    Planned  ·  Click & Drop Support responded

    Hello,

    This is something we have in plan for future developments.

    Kind Regards,
    Click & Drop Support

  17. Show the Account Name in Dashboard

    I need an account name to show at the top of the Dashboard to let me know which account I am in when I switch to a different account.

    2 votes

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  18. Check error in country upload from spreadsheet

    When uploading from a spreadsheet C&D doesn't recognise / import "Tanzania" or "Congo (Democratic Republic)" even though they are in the drop down list for manual entry. All other countries I have tried (a lot of them!) import successfully.

    1 vote

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks for your suggestion. We have a fix planned to prevent further warnings when importing spreadsheets with orders to Tanzania or Congo DR. We will update the status here when this has been implemented.


    Many thanks,


    The Click & Drop Team 

  19. Allow Label Printing from app/change document format

    Currently it seems the only option to print documents on the app is an a4 sheet with the label and proof of postage (or to go into the history and print them all one by one which is time consuming, and still A4). Could we have the option for just the label. If I go to the post office to drop off my items they just scan it and produce a CoP so I don’t need to print it off myself. Just the label in A6/6x4 would be handy to have.

    1 vote

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  20. Shopify orders cannot be searched

    Shopify orders cannot be searched by any details (order ref / buyer name / address) using the search feature.

    It ALWAYS comes up as an error!

    Please fix this issue that has been going on since start of the year!

    1 vote

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