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  1. Lost in post items for click and drop

    I would like to be able to look on click and drop to find the letter/parcel in question and just click a button like customer claims item not received. would save sellers so much time rather than filling in the forms when all the information is all logged agains the order on click and drop.

    209 votes
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    91 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

  2. Integrate with Wix stores

    I’ve noticed almost every other ecommerce store is available to be integrated or something is in the works. If Wix could be added to this list it would be so helpful. Thank you

    154 votes
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    102 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you to everybody who suggested or voted for this idea. We are pleased to announce that we are currently planning a direct Click & Drop integration for Wix stores. We are hoping to begin development on this as soon as possible.

    Many thanks,
    Click & Drop support

  3. postcode validation of addresses

    The system automatically downloads the address from our website but without validating that the postcode matches the address. We get many addresses entered incorrectly by the customer and using the billing address with the different delivery postcode. The postcode and address do not match but Royal Mail is not using any checks or validation to check the postcode and address match. This means I am having to check all addresses one by one to see if they 'look' ok. We get quite a lot that are incorrect but they always got flagged up on DMO when we entered the postcode…

    139 votes
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    32 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

  4. The system does not check that the Postcode matches the first line of the address to avoid losted parcel caused by typos

    Really important - now that our address file is being imported in there is no check to match postcodes and addresses match which is caused through typing errors - needs urgent attention

    31 votes
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    5 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your suggestions. We recognise the importance of this, and we are planning to include it in a future release. Unfortunately, we are not yet able to offer a time for when this will be completed.

  5. Amazon NL needed integration. No option for amazon NL on the integration page!!

    Amazon NL needed integration. No option for amazon NL on the integration page via C&D

    Thank you

    16 votes
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    6 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
  6. Certificate of Posting

    I sent 11 parcels today and had to produce 11 certificates of posting. It would be great if you could produce just 1 certificate of posting per batch on 1 sheet of paper rather than waste 11 sheets. It would also cut time at the office getting 11 separate sheets stamped. If my local po would accept the parcels, which they won’t, they would have no problem producing 1 receipt. It’s environmentally unfriendly. Thanks for your consideration.

    7 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. Thank you for your suggestion.
    We recognise how useful this feature will be, and we will be including this in a future release. Unfortunately we cannot give a time frame just yet of when this will be completed.

  7. enable a tick box to send delivery emails to customers when importing orders in bulk.

    When orders are bulk imported, with the postage pre-coded and automatically applied, there is no option to send a delivery email/text to customers, without doing this manually on every order.

    5 votes
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    3 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Admin responded

    Hi,

    Thank you for your suggestion. The ability to mark an order as requiring one of the extra options (such as email and SMS notifications) is planned into the Development calendar for early 2018.

    We will keep you updated as we have more information.

    Regards
    The Click & Drop Team

  8. 4 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Admin responded

    Hi Josie,

    The functionality to allow OBA users to select a position for their labels on an A4 sheet of labels is scheduled for development in the near future.

    As soon as we have a more definitive timescale we will let you know.

    Thank you for your suggestion
    The Click & Drop Team

  9. MP1 compensation wrong

    Compensation level on MP1 selection is shown as 50 pounds (MTI shows 100) yet both are tracked International - according to this page https://www.royalmail.com/business/services/sending/parcels-worldwide/international-parcels has a 100 pound compensation level.

    2 votes
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    planned  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. Bigcommerce Fault: tracking numbers not marked as Royal Mail

    There is a configuration issue with the new Bigcommerce integration.

    When the tracking numbers are sent back to Bigcommerce as orders are marked as dispatched they are not identified as Royal Mail tracking numbers when being sent to Bigcommerce.

    This means the shipments are not identified as Royal Mail and do not become clickable RM links on customer comms. Which Bigcommerce does support.

    Instead order links appear as "AD12345627GB (none)".

    There is a tracking_carrier string value in the Bigcommerce API which allows this, it just needs setting up.

    Please resolve this as it would make the Bigcommerce integration much better.

    2 votes
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    6 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. BUG: WooCommerce orders are imported in the wrong order

    Every 30m when Click&Drop checks for new orders in WooCommerce, it imports them in the reversed order. This is a problem when there are lots of orders. For example if there were 5 orders every half hour, the orders in Click&Drop are all jumbled up, every set of 5 orders are in the wrong order. This means that the label generation also comes out in the wrong order and doesn't match our paperwork generated from WooCommerce. This has been a problem for over a year.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  12. latest update has failed to address MRS problem

    The problem with the name fields in C+D has been a problem for a couple of years now. The latest update was supposed to fix it, but it has actually made it worse.
    If you add an address to the Address book there is now just one field called "full name". If you put MRS NAME NAME in that field, save it and then use that for a label, the MRS is missing.

    At least before we could add it to the First Name field to make sure it printed.

    I have screen shots if you don't believe me but…

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  13. No search bar on click & drop desktop.?

    There is no search bar on click and drop site where we can search manifested orders with either Royal mail customer reference number or buyer name etc. It takes time to go to manifested order page select 500 orders per page and find the order with CTRL F on every page.

    Shouldn't be that manually.

    Thanks

    1 vote
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    2 comments  ·  Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
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