Highlight combinable items
Some ebay customers take a "buy one, pay one" attitude to ordering so I have 4 items that could be posted in one parcel to the same address, but because of the way they have ordered I have 4 orders in C&D. I then have to delete 3 and adjust the weight of the 4th.
Nicola Riley commented
3 years under review with over 100 votes ????
Thank you all for your suggestions. We understand the importance of this feature for our customers who directly integrate their eCommerce stores. We are beginning to plan how to add in the functionality to split, merge, and clone orders.
However, we cannot give you a time for when this will be completed as we are currently working on a range of other useful features.
Can someone from Click and Drop please provide an update on this issue - the last update from Royal Mail seems to be November 2017. I have called several times only to be told it is under review. This is not even listed as an area being worked on within the technical update area in Click and Drop.
Please provide an update and better still a due date for delivery.
Can we make this happen, the fact that this is not a 'bread and butter' function is ridiculous.
i can't believe it . this is under review since august 2016. Now is July 2018 and still under review. Only to highlight two orders with same address should be very easy job for programmers. I don't understand why it is taking so long
I offer free eBay P&P so the ability to combine items to the same person is paramount.
I too do the 'delete 3 combine the 4th' approach.
Also like @Charles idea of automating it by a simple checksum
Nicola Riley commented
Why would they do it there getting more parcels out of us if they don’t combine.
We will still be saying the same thing next year. It’s a joke
You would get a totally automated process from click and drop,
without having to click on what to combine. if the weight of the items and packaging were separated.
1.If postcode and house equal the same
2.Combine two item weights
3. Add packaging weight once
Benefits save time, and accurate billing! :)
just the option to select the orders then click combine, then post as normal would suffice
It is a very important issue and should be addressed ASAP.
Totally agree with Kavs! :) Because that is exactly our situation too!
"take away x grams for every extra unit above y unit(s)" from total weight, and the same for "every extra order"
Would be greatl! :)
Charles' comment below is a valid one, we currently have every item weighed as "one unit including packaging" rounded up to the next 5g (to account for extra . We manually adjust the weight for combined items. So in our case being able to adjust the weight manually for combined items works. If this can be automated somehow, to say a global setting where it applies a rule like: "take away x grams for every extra unit above y unit(s)" from total weight, and the same for "every extra order".
Maybe so charckes but personally I’m fine with having to apply postage for those orders manually, as long as the c and d can detect multiples of the same address in a batch and give an option of grouping The orders I’d be more ham happy. It beats having to delete an order and copy the information and update postage To add to the second order which is where we are now.
You need to separate packaging weight, and product weight for this feature to work.
1 Card box = 40g (and can hold 10 items)
1 Item = 10g
Say you sell 6x items
the actual weight would be 100g
The click and drop would work weight as 300g
because of 6 boxes 40g = 240g
6 products = 60g
If you don't separate the weight.
The next issue from users will be the total combined weight for packaging and items
to be separate
I agree with this combining, additionally should also apply to csv imports of orders.
It would indeed make things easier to be able to combine multiple orders into one package, or indeed to remove items for separate posting.
I agree with this. In Linnworks you can select orders to "merge". That way none have to be deleted and the correct amount of items ordered shows on the merged order.
Monster Mummy commented
Actually we could also do with an opposite option too - sometimes I have to post two parcels to the same address if the weight is too high. Would be nice to be able to easily produce another shipment label at a different weight without having to "create" one separately.
@Click ad Drop Team,
As I send many orders every day, it is very hard to track the ones that go to same address and could be combined. Could Click & Drop at least somehow flag orders with the same address so I could at least combine them manually rather than sending 3 items in 3 separate envelopes? This is an urgent issue as it costs me more to send everything separately.
It would be great if orders going to the same address could be combined by default, but I understand that ebay and amazon may not accept same tracking number on several different orders so above mentioned solution would help until permanent solution to automatically combine orders is found.