Highlight combinable items
Some ebay customers take a "buy one, pay one" attitude to ordering so I have 4 items that could be posted in one parcel to the same address, but because of the way they have ordered I have 4 orders in C&D. I then have to delete 3 and adjust the weight of the 4th.
neil macfadyen commented
Click and Drop Customer Service told me that they considered this and decided "its not a priority". It should be.
Its time-consuming to manually combine orders (if I spot them in the first place!), automated combination avoids human error - and should be an easy fix
Carolyn Ross commented
Guess what, I'm just packing 2 individual items a person bought on eBay & they want them posting together yet C&D won't allow me to combine to the same postcode. I have to manually change the weight & then manually add the tracking to 1 of the orders. We also get a lot of orders on Amazon where a customer buys each item separately too, often they later spot something else they like!!
if combining postage you should give your customer a postage refund if they have paid 4 separate postage costs
Danny Patterson commented
Just a simple click the ones with the same postcode and then use the drop down box to select "combine orders to 1 order" would be tip top.
Why doesn't someone in development send a quarterly email to all Click & Drop customers with the top 10 possible updates and the return vote gets fixed or explained why it can't be done.
Nicola Riley commented
3 years under review with over 100 votes ????
Thank you all for your suggestions. We understand the importance of this feature for our customers who directly integrate their eCommerce stores. We are beginning to plan how to add in the functionality to split, merge, and clone orders.
However, we cannot give you a time for when this will be completed as we are currently working on a range of other useful features.
Can someone from Click and Drop please provide an update on this issue - the last update from Royal Mail seems to be November 2017. I have called several times only to be told it is under review. This is not even listed as an area being worked on within the technical update area in Click and Drop.
Please provide an update and better still a due date for delivery.
Can we make this happen, the fact that this is not a 'bread and butter' function is ridiculous.
i can't believe it . this is under review since august 2016. Now is July 2018 and still under review. Only to highlight two orders with same address should be very easy job for programmers. I don't understand why it is taking so long
I offer free eBay P&P so the ability to combine items to the same person is paramount.
I too do the 'delete 3 combine the 4th' approach.
Also like @Charles idea of automating it by a simple checksum
Nicola Riley commented
Why would they do it there getting more parcels out of us if they don’t combine.
We will still be saying the same thing next year. It’s a joke
You would get a totally automated process from click and drop,
without having to click on what to combine. if the weight of the items and packaging were separated.
1.If postcode and house equal the same
2.Combine two item weights
3. Add packaging weight once
Benefits save time, and accurate billing! :)
just the option to select the orders then click combine, then post as normal would suffice
It is a very important issue and should be addressed ASAP.
Totally agree with Kavs! :) Because that is exactly our situation too!
"take away x grams for every extra unit above y unit(s)" from total weight, and the same for "every extra order"
Would be greatl! :)
Charles' comment below is a valid one, we currently have every item weighed as "one unit including packaging" rounded up to the next 5g (to account for extra . We manually adjust the weight for combined items. So in our case being able to adjust the weight manually for combined items works. If this can be automated somehow, to say a global setting where it applies a rule like: "take away x grams for every extra unit above y unit(s)" from total weight, and the same for "every extra order".
Maybe so charckes but personally I’m fine with having to apply postage for those orders manually, as long as the c and d can detect multiples of the same address in a batch and give an option of grouping The orders I’d be more ham happy. It beats having to delete an order and copy the information and update postage To add to the second order which is where we are now.
You need to separate packaging weight, and product weight for this feature to work.
1 Card box = 40g (and can hold 10 items)
1 Item = 10g
Say you sell 6x items
the actual weight would be 100g
The click and drop would work weight as 300g
because of 6 boxes 40g = 240g
6 products = 60g
If you don't separate the weight.
The next issue from users will be the total combined weight for packaging and items
to be separate
I agree with this combining, additionally should also apply to csv imports of orders.