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6 results found

  1. searching and reordering past deliveries

    It would be really useful to be able to do a search of past orders (by name or postcode) to bring up past deliveries and to enable quick reordering. There's no option to do this. Also, tracking of parcels should automatically link to the order without having to so a separate track and trace search

    3 votes

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    0 comments  ·  Click & Drop (Registered) Personal Account  ·  Admin →
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    Completed  ·  Click & Drop Support responded

    Hello, 


    Thank you for your feedback. Click & Drop has a search function at the top right which will allow you to identify past and present orders. 


    Kind Regards, 

    Click & Drop Support 

  2. Please include an option to not print the Certificate of Posting for Online Postage

    I don't need the Certificate of Posting - I get an email receipt anyway. I do want to print the shipping label on an 4x4 labels on an A4 sheet though. The Certificate prints over & wastes two labels unnecessarily.

    1 vote

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    0 comments  ·  Click & Drop (Registered) Personal Account  ·  Admin →
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  3. Correct the wording on where and when a 24 - 48 Tracked parcel can be dropped off.

    The current wording states that 24-48 Tracked and 24-48 Tracked Age Verification can NOT be dropped into a Post Office, it is very specific for those two services, it does not mention 24-48 Tracked Signed For, thus it is misleading and implies that the Signed For service CAN be dropped into a Post Office branch. It should either include ALL services by their exact titles or simply state ALL 24-48 Tracked services.

    When this service is chosen it should also offer opening times for the depots where it CAN be dropped in, and show the nearest to your home or…

    1 vote

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    0 comments  ·  Click & Drop (Registered) Personal Account  ·  Admin →
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    Completed  ·  Click & Drop Support responded

    Hello, 


    Thank you for your feedback on this issue. We have now resolved this. 


    Kind Regards,

    Click & Drop Support 

  4. Add more Payment Options

    The payment options on the 'Business' Click & Drop system are inferior to those on the 'casual' Send an Item system, in that in order to avoid PayPal all the card info has to be entered manually, including billing address, email etc that are pre-populated in the 'casual' system. Be great to have the same facility in both.

    Please consider adding a payment service such as WorldPay or Stripe.

    6 votes

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    Completed  ·  5 comments  ·  Click & Drop (Registered) Personal Account  ·  Admin →
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  5. Batch Together Orders Quicker

    I get annoyed that all batches from new to previous batches are shown on screen, it doesn't allow you to select all, as that would select old batches. Needs to be quicker to select all.

    1 vote

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    0 comments  ·  Click & Drop (Registered) Personal Account  ·  Admin →
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    Completed  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Dear User,

    Click & Drop offers a ‘Select all’ option in batches. From your comment, we assume you are looking to proceed to manifesting? If this is the case, we can confirm that selecting all and then manifesting will not adversely affect those batches you have already manifested.

    Kind regards

    Click & Drop Team

  6. Add 'collection' option to click & Drop accounts

    Stop having to log out of a Click & Drop online account to be able to arrange collection from home address. Presently this is the only way to arrange and pay for collection, which negates the useful integration features of the account, and prevents customers spending more money with you....

    3 votes

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    Completed  ·  5 comments  ·  Click & Drop (Registered) Personal Account  ·  Admin →
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