General
36 results found
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Address Finder Clears Name and Company Fields After April 2026 Update
The April 2026 update introduced changes to the name, company name, and address input block. If an address is verified by running it through the address finder again, any previously entered customer or company name is wiped. This is most important for orders imported through an integration.
Please could this screen be updated so that name fields are not cleared when an address lookup is performed.
2 votesThank you again for your feedback.
This issue should now be resolved.
Kind regards,
Click & Drop Team
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Integrated CN23 printing for Registered Personal Click & Drop accounts
The recently completed request for integrated CN23 printing has only been implemented for Business/OBA accounts. Please provide the same functionality for Registered Personal Click & Drop customers.
I run an online business using a Registered Personal account and process thousands of orders during product campaigns. Previously, CN22 customs documentation worked with A4 integrated label/despatch-note sheets. Since the move to CN23, this is no longer possible.
I now have to purchase international postage separately, disable automatic customs-document generation, generate every CN23 individually, combine the PDFs manually and print them separately onto four-up adhesive sheets.
This function is clearly possible, as it…
1 voteThank you for your feedback.
This functionality is now also available on personal accounts.
To use the integrated CN23 label format:
- Make sure 'Use integrated label & despatch note' is enabled in Settings/Label format
- Set CN23 print format to 6x4
Hope this helps
Kind regards,
Click & Drop Team
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The new import screen is awful, almost to the point of being unusable
The new import .csv file screen is shockingly bad.
When you import a file the entries are shown at the bottom of the screen. Each entry line takes about 50% of the screen height, thus when importing say 20 entries you have to scroll down 10 pages to find the IMPORT ORDERS button. Could we not have the button at the top and the bottom of the imported orders with a huge fix for the massive padding.1 voteThe text padding issue should now be resolved, making the order import page easier to navigate. We hope this helps.
Kind regards,
Click & Drop Team
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Bug - link to mark items as dispatched on Dashboard page does not work
The link says, for example, "There are 2 "Label generated" orders which have not been marked as despatched. Click here to mark them as despatched."
When clicking the link, nothing happens, the orders are not marked as dispatched. I have tried this on multiple browsers and it does not work on any of them. I understand there are other ways to mark orders as dispatched, but this should be fixed.
2 votesThank you again for your feedback.
This issue should now be resolved.
Kind regards,
Click & Drop Team
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Delete cache upon exit
We are sick to death with your site needing us to always delete browser cache to see current manifested orders. This is an ongoing problem and I refuse to keep doing this and messing up my browser! Fix it
1 voteThank you for your feedback.
Grid data is cached but only for 30 seconds, so a browser refresh or 30s wait should enable you to see any new orders. You should not have to clear your browser cache.
It is possible you may have some filters applied to your grid that are hiding the new orders. If this is the case you should see a Clear filters button with a funnel icon on the top right of the manifested orders grid, click this if you want to quickly remove all filters.
Hopefully this helps resolve the issue. If you have any further issues please contact C&D Support.
Kind regards,
Click & Drop Team
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Bug: Mobile View - Horizontal scroll bar not working
I am no longer able to scroll along the order lines when viewing the site on my mobile phone. Currently using chrome.
2 votes -
Feedback for new Click & Drop page interface
I was sad to see that the old interface will be retiring on 31 Jan as I much prefer that interface when it comes to user friendliness.
May I suggest the following to add to the new interface:1) add a Country option in columns so that I can sort the orders by Country, this was present in the old interface but not the new one.
2) allow the expanding of further information of an order within the page itself, instead of opening to a new tab. (an expand all button would be great too) I've looked into the settings…
25 votesThank you for your feedback. We have introduced a filter in the Customer column allowing you to filter and sort on the 'Country' value.
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Option to remove postage cost from the label.
Option to remove postage cost from the label.
2 votes -
Show the SafePlace for each order / delivery and allow bulk SafePlace assignment
There is no easy way to see the SafePlace for an order or delivery. You have to click "re-apply" postage for each delivery to see the current SafePlace. Also, you can't add SafePlace in bulk, which is really time-consuming.
1 voteYour order Safeplace should now be visible when you click an order and view order details.
Kind regards,
Click & Drop Team
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9 votes
Your orders should now be automatically set to Despatched after they have been collected or scanned into the Royal Mail network.
Kind regards,
Click & Drop Team
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Mark as Dispatched on Payment Summary page
A quick button that dispatches select or all orders on the Payment Summary page instead of having to click Back to Orders to do so.
1 voteThank you for your feedback.
You should be able to automatically mark your orders as despatched by going into Settings -> Miscellaneous and ticking the Mark order as despatched when label is generated checkbox.
Hope that helps.
Kind regards,
Click & Drop Team
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'Create Order & Apply Postage' Button Not Working in Beta
After manually adding address on the beta version, the "apply postage" button is saving the entry and not going to the "apply postage" page.
Have tried this on multiple browsers and the same issue exists.
9 votesHello and thank you for your suggestion. This will be resolved in our coming feature release.
Many thanks
Click & Drop Team
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Put the warning back on Orders with address Issues at checkout
Why have you removed the warning triangle from the payment page where there is a character Click & Drop doesn't like?
I've been trying to process a payment, but it just hangs on the payment processing page and doesn't accept the payment or create the labels.
Because the warning triangle has disappeared I didn't realise that the issue was in an address.
Better yet, stop not allowing orders that have a hyphen or comma.
3 votes -
Cloned orders have the same date as the original order
Regarding the click and drop clone feature, this is very good as sometimes we have to replace lost items and it saves us having to input a full address.
The only drawback is once the clone is created it shows the date of the original order. Sometimes customers ask when the replacement was sent and we do not know. We think that it would be better if clone was created and date stamped with the date of the clone creation4 votes -
IOSS and Finnish Customs
There is obviously a need for greater feedback and ability to see what the issue is with items sent to each country.
I recently sent an item to a customer in Finland, using International Tracked and entered the IOSS information as required (as VAT had been collected at point of payment).
However, the customer then gets an email a day later from Finnish Posti:
"- The VAT on the shipment has been paid during the purchase phase, but the mail has not received the necessary information from the sender to make a customs declaration for you. Come and take the…
1 voteIf you have examples of such orders, please contact the help desk and provide the details so that we can investigate.
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IOSS Issues (Personal Account)
Adding IOSS is a real PITA - it seems to have the following issues:
a) Not included on Letter rate packets for some reason (even though when applying postage it shows IOSS as an enhancement).
b) The IOSS number is not automatically inserted when adding items to a manual order - you have to copy and paste it every time
c) If I do NOT enter the IOSS number when adding items, the IOSS icon does not appear on the label and I assume that the information is not sent electronically either.
d) When editing the contents it was at…
2 votesHello and thank you for your suggestions.
IOSS is not currently applicable to letter format shipments.
Please review your customs settings and ensure you have the setting to automatically apply IOSS numbers enabled.
That is correct, if you do not supply an IOSS number, or the order was not imported from a marketplace that has provided their IOSS number for the order, then it will not be shipped under the IOSS scheme.
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Re-enable capability to select quadrant of a four part A4 label form
I have a stock of stationery, with four peelable sticky labels, each just under A6 size, mounted on A4 backing sheets (from Amazon). I would like to select the quadrant to be used for an address, so that I can use all four quadrants of every sheet.
1 votePlease review your label settings ensuring you have A4 format selected, you will then be offered the options to specify custom label position when generating labels for the first time, and regenerating labels.
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Allowing to see who dispatched an order after manifesting!
It would be far more helpful if we could see who has dispatched something after we have manifested. This is something we used to be able to do a year or so ago. We would then be able to see what department/ person has dispatched an order when it has left our warehouse. Would be more helpful for customer service purposes.
5 votes -
Add Ability to Clone From Order Details Page
The option to clone appears only on the order list table view, and not the individual order page.
In the beta, searching for an order and selecting it views the individual order.
On the old page, it displays a list (of 1 order) where clone is available.
3 votes -
Remove £0.16 Hidden charge
I use Royal Mail C&D service all the time. I have sent many parcels in the past with zero issues and really happy with the service overall. Last night I bought a label and sent a parcel this morning only to find out I was charged another £0.16 on top of the label I paid. After calling RM customer service, I was informed this was recently introduced and even customer service advisers are new to this information. But surely it is more efficient and cost effective for customer to drive to the post office and drop this off ourselves than…
1 voteHello and thank you for your comment. Please contact our customer service team:
https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
Many thanks
Click & Drop Team
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