General
17 results found
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'Create Order & Apply Postage' Button Not Working in Beta
After manually adding address on the beta version, the "apply postage" button is saving the entry and not going to the "apply postage" page.
Have tried this on multiple browsers and the same issue exists.
9 votesHello and thank you for your suggestion. This will be resolved in our coming feature release.
Many thanks
Click & Drop Team
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Allowing to see who dispatched an order after manifesting!
It would be far more helpful if we could see who has dispatched something after we have manifested. This is something we used to be able to do a year or so ago. We would then be able to see what department/ person has dispatched an order when it has left our warehouse. Would be more helpful for customer service purposes.
5 votes -
Remove £0.16 Hidden charge
I use Royal Mail C&D service all the time. I have sent many parcels in the past with zero issues and really happy with the service overall. Last night I bought a label and sent a parcel this morning only to find out I was charged another £0.16 on top of the label I paid. After calling RM customer service, I was informed this was recently introduced and even customer service advisers are new to this information. But surely it is more efficient and cost effective for customer to drive to the post office and drop this off ourselves than…
1 voteHello and thank you for your comment. Please contact our customer service team:
https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
Many thanks
Click & Drop Team
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Issue with EU customs - Bug?
Despite filling in all of the customs information and attaching forms CN22 / CN23 via Click & Drop to my packets, I am starting to get an increased number of issues raised by customs in EU countries.
They seem to want more information from the recipient (such as national id and tax information), or a letter from me confirming the items in the packets (!), or a commercial invoice (despite the customs label and included invoice in the packet). Actually Spain said "the necessary documentation can only be sent by the sender" but they asked for id on the recipient(!)
…
1 voteThank you for your message. We aren't aware of any universal tax identifier requirements for Spain or Italy, however, depending on the nature of the goods and transmission, further information may be requested by the receiving customs to ensure the shipment is fully compliant.
If you have a specific example of a shipment, please contact the helpdesk with the details of the shipment, so that we can investigate if there are any anomalies.
Many thanks
Click & Drop
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Tracking: Show a shipment has been 'Collected'
When using the "Book a collection" service, It would be nice if the scan that the postman did on collection would update the tracking status.
18 votes -
Allow your customer service reps to open links
Several times, when I have had to contact the click and drop support email, I have to laboriously explain something using attached photographs, while a brief videoclip would have demonstrated the problem far more clearly. I posted a short video on YouTube but was told that you aren't allowed to open external links. I get that there are security implications, but you seem to be the only support service that can't open links. I deal with dozens of others (web hosts, payment processors, etc.) - they have no problem with external links!
1 voteHi, thank you for your suggestion. We will pass on your suggestion to the Customer Experience team.
Many thanks
Click & Drop Team
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New beta screen flow not reflecting previous flow
On a personal account, the new beta screen flow does not behave the same as the previous version.
If I have several orders going to multiple international and domestic addresses I can select them all and then choose on the next screen which to apply postage to (say domestic). Enter the details and the screen returns to the original selection page. The previous version went back so that I could select other orders from the initial selection rather than effectively starting the process again.
2 votesHello and thank you for your suggestion. We have improved the flow so that when applying postage to a mixed batch of international and domestic shipments you will be returned to a screen with only the initial selected orders. Further, this screen offers quick actions to select just domestic orders, international orders or orders to the EU.
Many thanks
Click & Drop Team
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Reinstate The "Book a collection" Link After Paying
Please can you return to having the "book a collection" link immediately after paying. This has disappeared this week.
Now I can only book a collection as a separate activity prior to marking packages as "despatched".2 votes -
BUG : Shopify integration is ignoring edited packages
Scenario
- Some of our customer orders get fulfilled and shipped separately
- We need to split shipments
- We edit the package as required on Click & Drop before creating label
Expected Result
- Integration with Shopify should only auto-fulfil the items and add tracking as per the edited package so that the remaining items can be shipped separately.
Actual Result
- The integration is ignoring any edits to packages and is adding tracking within Shopify to all items on an order.
- This is incredibly unhelpful and provides enormous scope for customers orders to then not be fulfilled as required.
Proposed Solutions
Provide the…
1 voteHello and thank you for your suggestion. You can disable shipping updates for your Shopify store as described in your proposed solution. Please review settings / Integrations / Shopify and disable the option 'Mark orders as despatched on channel'.
We are making changes to support splitting orders and will provide updates here and in our release communications when this feature becomes available.
Many thanks
Click & Drop Team
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Support Adding Additional Shipments to a Collection Booked for Today
Once one collection is booked, let people add additional packages if the postman was still not here.
For example:
I booked a Collection yesterday for 3 packages,
I then sold another 3 items, but the only option is to book another collectionfor the next dayMy postman hasn't been here yet, so he could easily take "tomorrow's" packages, and this way avoid coming here twice. Maybe change the way collections are booked, by Address and not package, like UPS does.
2 votesHello, you can hand any additional items you have to the postman as part of your booked collection.
Many thanks
Click & Drop Team
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searching and reordering past deliveries
It would be really useful to be able to do a search of past orders (by name or postcode) to bring up past deliveries and to enable quick reordering. There's no option to do this. Also, tracking of parcels should automatically link to the order without having to so a separate track and trace search
3 votesHello,
Thank you for your feedback. Click & Drop has a search function at the top right which will allow you to identify past and present orders.
Kind Regards,
Click & Drop Support
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Please include an option to not print the Certificate of Posting for Online Postage
I don't need the Certificate of Posting - I get an email receipt anyway. I do want to print the shipping label on an 4x4 labels on an A4 sheet though. The Certificate prints over & wastes two labels unnecessarily.
1 voteHello, you can enable or disable the printing of the Certificate of Post in your Settings > Label Format
Many thanks
Click & Drop Team
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Correct the wording on where and when a 24 - 48 Tracked parcel can be dropped off.
The current wording states that 24-48 Tracked and 24-48 Tracked Age Verification can NOT be dropped into a Post Office, it is very specific for those two services, it does not mention 24-48 Tracked Signed For, thus it is misleading and implies that the Signed For service CAN be dropped into a Post Office branch. It should either include ALL services by their exact titles or simply state ALL 24-48 Tracked services.
When this service is chosen it should also offer opening times for the depots where it CAN be dropped in, and show the nearest to your home or…
1 voteHello,
Thank you for your feedback on this issue. We have now resolved this.
Kind Regards,
Click & Drop Support
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Add more Payment Options
The payment options on the 'Business' Click & Drop system are inferior to those on the 'casual' Send an Item system, in that in order to avoid PayPal all the card info has to be entered manually, including billing address, email etc that are pre-populated in the 'casual' system. Be great to have the same facility in both.
Please consider adding a payment service such as WorldPay or Stripe.
6 votes -
Allow to print only Proof Of Postage for multiple orders
Hi,
We are using the business.parcel.royalmail.com for a few years to buy and print labels for our orders via Royal Mail.
We always ask for Proof of Postage at the Post office, to have a proof in case it gets lost.
Lately because we have more orders international, because they have to type the address for each label the people at the post office ask us to print the Proof of postage from the system for all the order and give them to stamp.
However to get a list of all the proof of postage for many orders with the…
2 votes -
Batch Together Orders Quicker
I get annoyed that all batches from new to previous batches are shown on screen, it doesn't allow you to select all, as that would select old batches. Needs to be quicker to select all.
1 voteDear User,
Click & Drop offers a ‘Select all’ option in batches. From your comment, we assume you are looking to proceed to manifesting? If this is the case, we can confirm that selecting all and then manifesting will not adversely affect those batches you have already manifested.
Kind regards
Click & Drop Team
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Add 'collection' option to click & Drop accounts
Stop having to log out of a Click & Drop online account to be able to arrange collection from home address. Presently this is the only way to arrange and pay for collection, which negates the useful integration features of the account, and prevents customers spending more money with you....
3 votes
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