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  1. Keep DMO accounts active until January 2019

    You really can't risk all our livelihoods by going into the Christmas period with C&D falling over so regularly.

    Today I was at least able to access DMO and get labels to print.

    9 votes
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    2 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
    declined  ·  Administrator responded

    Hi.

    I am sorry to hear you have encountered difficulties with Royal Mail services.

    This page is for feedback and suggestions about the Click & Drop website. We are unable to assist with general enquiries and complaints.

    Instead, we advise you to make a claim, or to contact customer services who will be able to help. For more information on how to do this visit: https://business.help.royalmail.com/app/contact.

  2. Royal Mail Loosing items again !!!!!!!!

    I opened a grey bag from royal mail to put my company parcels in to find another companies Large letter in there I rang the company and told them I have found their item and gave them all the details they said the customer kicked off saying they didnt receive it.

    Can I ask Royal Mail Dispatch department do you actually check bags when opening them or do you just tip them up and hope something falls out as this is proof that grey bags are NOT checked, my OBA account Click and drop bills are £600 minimum per month,…

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    declined  ·  Administrator responded

    Hi.

    I am sorry to hear you encountered difficulties with Royal Mail services.

    This page is for feedback and suggestions about the Click & Drop website. We are unable to assist with general enquiries and complaints.

    Instead, we advise you to make a claim, or to contact customer services who will be able to help. For more information on how to do this visit: https://business.help.royalmail.com/app/contact if you are a business customer or https://personal.help.royalmail.com/app/contact if you are a personal customer.

  3. How do I get certificate of posting?

    I've just bought a C&D postage label, for Standard shipping, to Sweden. It says on the screen "don't forget to take your certificate of posting" to the PO to have it stamped, but I can't see this CoP anywhere, on the screen, or to download. Also, is this the best place to ask such questions - is this the C&D help forum? Thanks a lot for any advice about this. It would be appreciated.

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Have a look at your eBay selling channel integration

    eBay has either stopped cooperating with your platform as of June and requires re-authorising an existing connection to eBay.

    We haven't had any notice about this from Royal Mail or eBay and it just appears to have stopped working.

    Either eBay is responsible (they have an interest now in sellers using eBay Shutl for postage) else Royal Mail has changed something on its platform.

    Either way, re-adding a connection and approving on the eBay side does not work still for me. The connection icon is green but it's not pulling orders into Click & Drop (nothing since June).

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  5. Auto Manifest OFF by DEFAULT!

    The Auto Manifest option has been mentioned many times in this forum, and they are all against it.

    Do NOT mark this as complete with the answer 'contact customer services and ask for it to be turned off' as that is not the answer as this request is for it to be off by default.

    I can not see a single reason why anyone would want auto manifest. All post is REQUIRED to have a manifest when presented to Royal Mail. So what use is auto manifest, it doesn't help people who sent their mail and forgot to create a…

    16 votes
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    3 comments  ·  Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestion.
    The auto manifest process works well for the vast majority of our customers. However, if you wish for it to be disabled, our support team are able to do this for you, as you stated.

  6. Lost RM24 Compensation

    Lost RM24 Compensation

    Royal Mail 24, delivery confirmation GREAT, add a signature EVEN BETTER,

    Oh its not arrived, what a shame.

    How can I go to the post office buy a stamp and get £20 of cover if i get proof of postage, but I use RM24 with a signature and get £0 cover. Is it just me but that sounds upside and back to front.

    Posting items with RM24 not delivered and there is nothing you can do, yet you're charging me 15p for a delivery confirmation that don't always get scanned or your losing mail.

    Mind blown!

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Being able to CANCEL orders so they do not sit in new orders.

    We are now sitting with orders that have been cancelled by customers before shipping still showing as new and it is getting messy. Ever who came up with this clearly does not dispatch lots of orders and never thought it through. People cancel orders ALL the time, we need a clean interface to work from. This is now just a mess

    15 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  8. 31 votes
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. enable users to place money on account rather than paying for each item individually

    The old system allows you to load your account from a credit card and then pay from the balance for each item of postage. With the new system, you have a transaction (credit card or Paypal) for each item posted, which is a real pain when you post ~1000 items per year!

    30 votes
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    4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. Royal Mail will no longer be allowing customers to pay for postage using pre-paid accounts, but we are planning to introduce alternative payment methods to Paypal.
    We will provide further updates as soon as we can.

  10. What a truly awful Awful AWFUL system this is for the ordinary person-in-the-street. Bring back the old system.

    What a truly awful Awful AWFUL system this is for the ordinary person-in-the-street. Bring back the old system.

    1 vote
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    0 comments  ·  New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Stephen

    thanks for your feedback, we are sorry you are struggling with Click & Drop, however there are no plans to reintroduce the Online Postage System.

    If you feed back the issues you are struggling with, we will look to help you with these and should you have any suggested improvements, we can investigate if these are already in plan or are something we will consider for future releases.

    Click & Drop Support

  11. LOWER THE PRICES

    UNBELIEVABLE - Royal Mail, how about getting your act together and get what we pay for done correctly, we pay for RM24 and 48 also Signed For, and still we get an unacceptable amount of non scans and items posted through the doors with no signature, YET you have the audacity to put prices up!!!

    Doing the job correctly you may just save money. Get a grip and sort this out. How this company is still operating is amazing.

    1 vote
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    0 comments  ·  New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →

    We’re really sorry to hear you’re experiencing problems with mail services. Find the help, support and contact options you needs at royalmail.com/businesscontact. Once received their, the team can look into the problems you are experiencing.

    Click & Drop Support

  12. allow product name to appear on 6 x 4 label

    Have the option to display the product name on 6 x 4 labels. It would make my job much easier

    1 vote
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion, in order to protect the confidentiality of the contents of your packages we will not be updating Click & Drop to allow this. Click & drop does allow for an integrated label and pick and pack note, or separate pick and pack note to the 6*4 label which if used with the SKU details should hopefully address the problem you are having.

    Click & Drop

  13. go back to the printing system where you could print the proper size for a quarter page label.

    The system for buying is easier, but what a shambles the printing out of labels has become. It is so old-fashioned and wasteful to cut out a ridiculously-sized label from an A4 sheet and stick it on. I used to be able to print out landscape onto a quarter page label to fit a standard envelope, but I have had to waste a half-page label to print a size that is neither here nor there, then cut it down to fit, a really disgusting retrograde step. If I could have turned it sideways on I could have fitted it onto…

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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