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  1. oba down

    For the last week, every time we have gone on to OBA around 1.30pm to 2.30pm, when we need to print our invoice, OBA has been down.

    Today we wanted to go on OBA to check a price before we completed our Click and Drop orders, but we couldn’t because it was down.

    We process the order via C+D, manifested and got the final price. That price was a LOT higher than we had expected. Had we been able to check OBA and got the correct price, or if C+D gave us a price BEFORE manifesting, we would not have…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your feedback. We were not aware of OBA systems being down during those times. We would strongly urge you to contact our support team who will be able to identify any specific issues with your account, and provide a resolution.
    We are sorry for any inconvenience caused.

  2. Stop messing about with Royal Mail On-line services!

    Has no-one at Royal Mail ever heard the expression "if it ain't broke don't fix it". I've just been forced to use Click & Drop after years of using other means of on-line payment & label printing. I found the whole experience as user-friendly as a cornered rat. To add insult to injury I found (after paying) that I couldn't take my Parcel to a Post Office. Please consider me no-longer a supporter of Royal Mail.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  4. Not all Amazon orders are appearing in C & D,

    We use Amazon and Ebay and while ebay orders always apear in C&D for us to process we have seen that many Amazon orders are not being transfered across and so we are having to input them manuely and run the risk of missing an order.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. 24 hr and 48 hr tracked services

    I've just received an email advising the 24hr/48hr tracked services can now be bought online.

    However, it also tells me that these have to be dropped off at a Customer Service Point.

    I have a Post Office 2 minutes walk away but it is not classed as a Customer Service Point so can no longer accept these parcels.

    The nearest Customer Service Point is in Helensburgh which is over an hour's drive there and back.

    Why can't this go to the local post office? You've just made this service unusable.

    8 votes
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    declined  ·  2 comments  ·  New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →
  6. Provide tacking number for large letters that works for BPL

    Provide tacking number for large letters that works for BPL. It seems that click and drop thought that it had been implemented, but it doesn't work for BPL even though after talking to my postie, they have to scan all 2D bar-codes on large letters when delivered. So the data is there but doesn't work for BPL

    18 votes
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    declined  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Connect to multiple Magento stores

    The ability to connect to more than one Magento store is vital for our business. We have 4 different e-commerce websites that we run from the same Magento installation. Click and drop is of no use to us if we can only process orders from one website/store. Please implement multi-store support for Magento (1.9) as soon as possible.

    3 votes
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    1 comment  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion. It is already possible to implement multiple Magento stores to one Click & Drop account. During the integration process, you are given the option to select the store view for the store you wish to integrate with.
    If you are encountering any issues connecting your stores, please contact our support team who will be able to assist: https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

  8. Sort out the mailing sack crisis

    Sort out the mailing sack crisis

    6 votes
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    10 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Please be aware, this UserVoice website is for feedback for the Click & Drop website only. We are not able to handle any queries relating to Royal Mail mail supplies. We would urge you to contact Royal Mail customer services about this issue, as they will be able to help.

  9. Printable Picking List

    Once an order (or number of orders) has been put into a batch, it would be most useful to allow a Batch Picking List to be printed (or exported) in order that those orders can be retrieved from the warehouse / stock room.

    They could then be weighed in order to achieve the average weight needed to Apply Postage and continue the process.

    For us (we sell on Amazon) the key fields needed on a Picking List would be:

    Seller SKU
    Item Description
    Channel Reference
    Customer Name
    Total Order Value (including any VAT)
    Product Image (I believe this is available…

    70 votes
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    18 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  10. Opencart Integration

    The ability to download orders from our opencart store

    70 votes
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    48 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  11. Encourage delivery person to scan the labels!

    Add the text "scan barcode on delivery" or similar to the labels.

    Out of the last 150 parcels I've sent 23 haven't been scanned. This is a 15% failure rate.

    Unless it improves I'll continue to only send low value parcels by royal mail and the couriers can continue to have the rest. Your lazy postmen are costing you business!

    17 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. Show customer's postage selection from eBay.

    We provide several postage options for our customers. Most commonly 1st class standard, 1st class signed for and Special Delivery. Currently I have no idea which option they have selected. This needs to filter through from eBay along with the weights and sizes.

    All our items are individual sizes, weights and prices. Currently the system us unusable as we don't know which service to assign. We can input this info when listing on eBay but the C&D needs to read it!

    46 votes
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    2 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. This is already possible to do. On your ‘Orders’ grid, select the small cog icon in the top right hand side of the grey bar – and then select ‘Store postage method’.
    This will allow you to view the shipping method your customers chose in your eBay store.

  13. Processing Order Status for On Hold Orders

    We use C&D to process orders from our magento website. Often our orders are made to order due to the nature of our business. For this we need an 'On Hold' or 'Processing' status within C&D so that orders do not get duplicated on a daily basis.
    We cannot print the postage label until the item is ready to leave the building as this notifies the customer that their order has been despatched. Idealy once we print the despatch note the order should go to 'Processing' and stay there until the label is printed. Which means 'New' and 'Postage Applied'…

    13 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. Unfortunately, as free to use software, Click & Drop lacks the same functionality as some subscription based order management software. We are not currently planning to include any new order statuses.
    Our recommendation would be to leave the orders in ‘Postage applied’ status until you are ready to generate the labels for them.

  14. Return address on labels wrong font problem

    For the last week or so (possibly since the last release of CnD OBA on the 23rd), we are having issues with Click&Drop Shipping labels via dropbox having the wrong (or a substitute) font on the return address.
    The font is correct when we regenerate the label in CnD (which goes
    direct to the printer using print assist)

    The font is too big - as big as the delivery address, so could get
    confused. We have checked this on multiple
    computers, & the error is consistent. The incorrect font also shows as
    incorrect on screen - Is one of the…

    1 vote
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  15. Charge when label used

    Only charge for the label ONCE scanned as delivered.
    This would mean that RM management would MAKE Sure that all posties scan the items at the delivery point.
    No Scan. No pay.
    We get so many Item not received cases and of course the delivery confirmation just shows "An update will only be provided when we attempt to deliver your item"

    The 2d Delivery Confirmation is great but only when it's actually scanned!

    13 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Labels not generatign this morning

    The software isnt working today,

    22 votes
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    12 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow Multiple lables to be produced per consignment. - we regularly have more than one parcel going to the same address.

    Old system used to ask how many labels you required, we regularly have more than one label per address. having to re type the same label over and over is wasting time and proves problematic trying to track multiple consignments to the same address,

    4 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. Thanks for your suggestion. Our system usually assumes that one order will equal one package. We are working on the ability to combine and merge orders, and we also offer you the functionality to save customer details to your address book so that you can quickly create a new label for the same address.

  18. Scan the parcel for 'Click and Drop Tracked Parcels' when the customer presents the parcel.

    When I drop off a tracked parcel. It would be good if the parcel could be acknowledged on the system in real-time. It is a tracked service and that should start immediately. I obtained a certificate of posting at 9.20 and it was still not acknowledged on the system at 9.55. It was at the Taunton sorting Office ref: TN045009937GB

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. Help! CN22s with imported orders are including shipping costs in the total goods column.

    There is a glitch that Royal Mail Click and Drop IT are aware of. The CN22s are suddenly including shipping costs in the total goods box for orders correctly imported by .csv file. It was reported last week (w/e 12/10/18) and I have chased it but 3-4 working days later it still has not been rectified. We were urged to spend huge amounts of time and money ensuring we were compliant with Royal Mail regulations for printing out CN22s via Click and Drop. We are now told we cannot use any part of the CN22s until fixed. We have to…

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  20. Why can't we reuse address details

    I import orderS from Amazon & ebay but sometimes I want to reuse the address details to create another label. Say for example if someone wants a replacement item sent.

    Why is it not possible to do this? Why do I have to enter the details manually, and after inputting the info why is the manual entry system so useless that it wants me to enter the details AGAIN!

    Royal mail please sort this out, it's driving me nuts.

    6 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Thank for you your suggestion. As Cassie75 mentions below, we do currently allow you to create a new address book entry.

    However, we are considering how to improve this process, particularly with cloning, splitting, and merging orders. So this functionality might help you.

    For more information on our address book functionality, please see this guide: https://help.parcel.royalmail.com/hc/en-gb/articles/360001190473-How-to-create-a-manual-order-from-your-address-book

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