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164 results found

  1. Please make 'Order Details' auto-expanded on page load

    When I click on an order, which then opens it inside a new tab, the 'Order Details' section is hidden by default on page-load which seems silly.

    Please make this section visible on page load by default. It would save me one more click every time I want to view that information which is often the only reason I would ever click on an order to view it in more detail.

    Furthermore, in its current state of hidden by default, the content of the page is tiny (order no., name, address etc.) and only takes up half of the browser…

    1 vote

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  2. Search box results ordering is random ( can we have by most recent please)

    Dear Support, When using the Search box on the website to find recent orders, when I search for Stuart for example, the results are not in date or order number and show up randomly. Can the results be listed in most-recent order/date please?

    Please see screenshot below
    https://imgur.com/a/uISrkvQ

    Is it possible to have the results in date order (most recent) at the top please?

    Thanks Stuart

    3 votes

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  3. Add post method to new BETA

    Incorporate the postage method and pricing functionality into the new BETA version. The previous version included a seamless process for handling postage methods and prices, crucial for ensuring accurate post details, especially if the buyer opts for an upgrade. The eBay integration worked flawlessly on the old version, and it is imperative to replicate this functionality in the new BETA to prevent any inconvenience for our customers.

    By adding this feature, not only will it enhance customer satisfaction, but it will also contribute to revenue generation, considering the potential loss if upgraded postage options are not visible. Let's prioritize a…

    1 vote

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  4. Highlight last order viewed

    There use to be a green highlight next to the last record that had been opened and closed. This was very useful when we were going down the new orders list as it quickly enabled us to see which recorded we had just looked at and therefore which was the next in order.

    This is even more important now as the record is opened in a new tab and when this tab is closed it is not obvious which record you were just looking at.

    Please add this feature back in

    1 vote

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  5. eBay seller notes

    The ability within a column on click and drop that would display our staff notes on orders from ebay. All of our orders have notes applied to them and they update regularly form the time the order is created, to the time the item is dispatched. It would be great if these "seller notes" would display somewhere in click and drop, and when updated on eBay, the updated note pulls through to click and drop.

    1 vote

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  6. Beta Version

    The new beta version opens new tabs within Click and Drop for every order. Is there a way to change this. Also we have found if we are using the beta version with one log in and not for all logins the orders will not be processed correctly. We had orders going back to 'new order' stage even though the postage had been applied and a label had been printed.

    2 votes

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  7. Tracking/delivery confirmation for letters

    Any chance we could see click and drop have 'letters' included with tracking/delivery confirmation in the future? (not just large letters and parcels).

    At the moment, a marketplace such as Etsy won't add tracking details for customers (via click and drop) that purchase orders though us (that are sent with the 'letter' size).

    We send many letter size shipments daily and it's a shame that they don't count towards Etsy's tracking system.

    2 votes

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  8. Custom 'Shipping Service' Names

    Allow us to rename shipping services, so it's easier for users to recognise what service is for what. For example, I have the following services I use regularly;

    Tracked 24
    Royal Mail Tracked 24 LBT

    Now I know it's a Royal Mail service, so it's not necessary to say that... LBT, unbeknownst to me until recently, means it's a letterbox item - ie, large letter. I would love to be able to rename them to;

    Tracked 24 - Parcels
    Tracked 24 - Large Letters

    You can add aliases (make sure you don't use spaces....) although this is only for use…

    3 votes

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  9. Fix duplicate batch uploads in click & drop desktop

    Since moving to 64bit, the Click & Drop desktop regularly duplcates one of the files that we drop into the watch folder. It is causing a lot of problems identifying and deleting the duplicated batch that has been uploaded.

    There's always a message in the C&D desktop log file which appears to shut down the watch process and restart it apparently to perform an update - sending the file a second time

    I've tried to trim down the log to the key events:

    "Started awaiting for result for:.... FilePath: ...\Click & Drop Desktop\Watch\batch11_231117.csv'

    [synchroniseConfigurationTasks] task forces application update!…

    1 vote

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  10. Support searching for partial order numbers

    Hi, when searching for an order number it is only possible to search for the full number but not partial numbers. As you are adding a # in front of imported order numbers, that makes it possible to use a barcode scanner to search for an order (order number in C&D: #12345,barcode Scanner delivers 12345, C&D search shows no results)

    6 votes

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  11. Add integration with The Range

    The Range is becoming a good platform for us - we need an integration

    1 vote

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  12. Extend Desktop Login Token Expiry

    Hi
    Can you extend the desktop access token to cover weekends and public holidays e.g. to say a week?

    At the moment it is too short. My work pc is always on and C&D desktop fails silently on a Monday. It looks fine and says that it is connected to the C&D servers but when I drop files in the folder, the C&D import history shows the file uploading indefinitely.

    Here's the log

    "info","message":"Trying to refresh access token...","timestamp":"2023-12-04T12:36:18.798Z"}
    "warn","message":"Axios error during getting response from p","timestamp":"2023-12-04T12:36:19.005Z"}
    "error","message":"Access token has not been refreshed, status: 400 error: undefined","timestamp":"2023-12-04T12:36:19.005Z"}
    "Error during request uri: https://cnd-desktop.storefeeder.com/api/client/v2/upload-async/

    1 vote

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  13. Add Product Images to Picking Slips

    Is it possible to have images on the picking slip from Shopify when it arrives in the click and drop list so w can print the picking slips and see the image of the product?

    1 vote

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  14. Support Changing Trading Names After an Order is Created

    We use multiple Trading Names when drop-shipping.

    With the old order creation UI, the 'Trading Name' dropdown was at the top of the page. With the new Beta Create Order screen, the Trading Names part is further down the UI and therefore easier to miss.

    Would it be possible to do one or both of the following:

    1. Alter the layout so that the Trading Names dropdown is again at the top of the order creation UI

    2. Make it so that the Trading Name can be changed for an already created order prior to applying the postage in the event of…

    2 votes

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  15. Import Product Weight from eBay

    The biggest thing which is slowing me down is entering weight for each item after I sell it. It would be so much easier if click&drop OBA could import from ebay weights I enter , could we have this update ASAP please ?

    Its a lot easier to pick up my items enter all specifics once list it ,and when sell it everything ready to go buy labels and ship, no messing around with weight.

    6 votes

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  16. Mandate PO Box / Tax Identifier Number When Mandated by Destination

    Mandate PO Box numbers when sending to Dubai or UAE, when using Royal Mail tracked services.

    When posting to Brazil or Portugal you are required to Provide a Tax Reference Number, unless this box is filled you can't post the item

    For Dubai / UAE, shipments requires a PO Box number.

    If data is required, then it should be marked with asterisk and be mandatory.

    2 votes

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  17. Filter by more than one product so all orders containing these products are selected

    I sell products that are the same weight and price so when customers buy 2 or more it is hard to manually select parcels containing the correct products.

    I would like to filter on more than one product so I can see a list of orders containing those products.

    1 vote

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  18. Keep amazon order reference number on click and drop above 30 days so we can find it on Click and Drop and access tracking number. Order ref

    Keep amazon order reference number on click and drop above 30 days so we can find it on Click and Drop and access tracking number. Order ref number have nothing to do with GDPR!

    1 vote

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  19. At the point where a sender address has been selected the page should not show that collection is available when it is not.

    It is very irritating to have to get a postage refund because at the point of purchase collection was promoted as available, but once the postage has been paid for a message pops up to say that it is not. The web site and databases need to be more 'joined up' . Clearly a different carrier becomes more attractive!

    1 vote

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  20. Shopify - import orders that are Authorized as well as Paid

    Currently Click & Drop only imports orders with a Paid status. However some merchants (like ourselves) prefer to manually capture payments, in which case the payment status is Authorized. I would like to either see an option to decide which payment statuses are imported or for Authorized to be considered the same as Paid (which they are).

    2 votes

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