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170 results found

  1. Click & Drop Desktop - Print shipping label THEN Despatch Note

    We have today moved over from Print Assist to the new Desktop app for Auto Printing.

    Everything was fine during testing as we printing 1 label at the time. We then decided it was time to print a large batch of orders. So selected 37 orders for the same item and printed.

    We are then presented with 37 tracking labels, followed by 37 despatch labels. No longer does it print the shipping label alongside the despatch label! So we now have to sort out each label and find its relevant depatch note (GDPR would love it if we accidentally sent…

    8 votes

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  2. Scan ALL RM48 and RM24 2D barcodes.

    This situation has persisted for too long. It's imperative that ALL RM 48 and RM24 2D barcodes are scanned. We cannot accept liability for lost items when the postal service fails to scan them. While we can claim for the postage, it would be significantly advantageous if these 2D barcodes were consistently scanned upon delivery. Many remain unscanned, and Royal Mail's excuse of it not being a priority is unacceptable. Their latest advertisement emphasizes the importance of their services for businesses, including the choice of delivery speed and online delivery confirmation. We demand 100% compliance with this service. The financial…

    9 votes

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  3. Update Tracked 24/48 to collected when Business Collection takes place

    Royal Mail Tracked is not tracked when the driver collects. Please can you update the tracking using the manifest when collected not when the packet gets to the super hub the next day?

    It was impemented for personal customers last year:
    https://clickanddrop.uservoice.com/forums/399930-general/suggestions/45679138-tracking-show-a-shipment-has-been-collected

    Second class post tracking is fine and shows the following message when the driver collects:
    "An update will only be provided when we attempt to deliver your item"

    But Tracked 24/48 shows this message until the next day or later on Royal Mail tracking:
    "We're expecting it
    The sender has advised they have despatched your item to Royal…

    13 votes

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  4. Compatability With Woocommerce's Official Shipment Tracking Plugin

    Woocommerce has launched their official shipment tracking plugin.

    Please make click and drop compatible with it rather than sending tracking details via an outdated method:

    API documentation:

    https://woocommerce.com/document/shipment-tracking/

    Alternatively, allow the sending of tracking details via order notes without marking the order as complete on woocommerce

    OR

    First send the tracking details into the order notes and THEN mark the order as complete.

    All of the above allows tracking details to be embedded into the complete order email. RM's current solution does not.

    1 vote

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  5. Please add the delivered DATE to the manifested orders status column.

    At the moment, the tracking status for delivered items just shows as 'delivered', but it does not show the actual delivered date.

    This would be so useful for an overview and finding out delivered date results for things like ebay cases.

    20 votes

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  6. Country specific hs-codes

    When downloading order from Magento 2, Click and Drop downloads, if an hscode object is present under the Order->OrderItem object, please use this, falling back to the Products hscode if not present in the OrderItem.

    Hs_codes in the OrderItem are order specific, and therefore country specific and this can be 10 digit HS codes.

    Ireland are now returning to sender any items that don't include 10 digit country specific HS codes.

    10 digit country specific HS codes are available under Order->OrderItem in my Magento store.

    Please indicate and standardise in documentation how you download order specific 10 digit…

    2 votes

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  7. Import VOEC & Other Customs Scheme Details

    VOEC number for Norway or other VAT system scheme's should automatically be pulled through from eBay / Amazon etc integration with their unique number, similar to how the IOSS number is pulled through.

    3 votes

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  8. Make it easier to find out how much one has been charged for each item

    It is far too difficult to find out how much one has actually been charged for an item. If it is on the system at all it is not easy to find.
    It is very frustrating

    10 votes

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  9. Bug: Reports / Manifested orders "Tracking status" filter out "Delivered" not working

    Im trying to find a list of orders outstanding delivery.

    Usually you can go in -
    Reports / Manifested orders

    Filter column "Tracking status"

    Filter out value selected above "Delivered"

    But its not working - Delivered is still showing in the column after applying the filter

    Doesn't look like the tracking status column is allowing filtering on the Reports / Manifested orders page

    Anyone else able to confirm the same

    1 vote

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  10. Allow sending of email notifications after items are dispatched

    Customers often ask me to resend the tracking info. There is no way to do this currently. If there was a simple click box to do this, it would be great.

    2 votes

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  11. Make the manifest smaller, its wasted paper.

    Let's streamline the manifest; it's just wasted paper. Handing it over to the postman feels pointless since Royal Mail already has a digital copy. Once the collection driver scans it, it's just trash. Why not replace it with a barcode or 2D code on a label? Maybe 3 or 4 with all info in the codes? The driver or the drop-off point can scan it. We're moving towards a waste-free society, yet this manifest is unnecessarily large with too many spaces. A bunch of tracking codes serves no purpose. Postmen confirm these manifests are redundant once scanned. Let's make them…

    8 votes

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  12. Reinstate Bold Font

    Up until recently, the pending order list displayed the customer name in a bold font, making it easy to see each customer at a glance. As of this week, the bold has been removed, blending all the information and making identifying customers at a glance very difficult.

    Please reinstate the bolt font for the customer name; it makes no sense to remove it. Thank you.

    1 vote

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  13. Develop a Packaging Add on Weight Rule so that the system could auto apply postage to orders with more than 1 product in, saving hours!!!

    Not being able to auto apply postage to orders with more than 1 product is a huge pain point of the process with Click and Drop and adds hours onto our day when processing hundreds of orders. The only problem i can see is that we have had to add packaging and inserts weight on top of the product weights into Shopify product listings so that when the weights pull through to click and drop and follow a rule through to automatic posting for single product orders they are absolutely correct and we therefore do not get surcharges for incorrect…

    1 vote

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  14. Switch over Order Number and Channel Ref on Dispatch Notes so relevant to the end user customer for comms and RM returns portal.

    Currently on dispatch notes, the order number given is a Click and drop generated number that is not relevant or applicable to the end customer receiving goods . The Channel Ref is the actual end users (customers who purchased a product) order number and will match anything sent to them on emails . This is extremely confusing for the end user customer receiving the order , as the order number is completely irrelevant to them and its the channel reference that is their true order number. So when we ask the customer for their order number they give us a…

    1 vote

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  15. Click and Drop - Unable to Edit Currency

    It would be helpful to be able to edit the currency for an order when entered incorrectly. All other aspects of overseas order can be edited, but not the currency. I have to delete the order and re-enter with correct currency.

    1 vote

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  16. Adding the department name to a label instead of the department number.

    Before we manifest, we always check each parcel to ensure it has been coded to the correct department. Currently the only way to do this is checking on the screen, by adding the name to the label instead of the number would speed up this process.

    2 votes

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  17. Product details column, sort by A-Z

    I have posted this before. You can sort by old to new and new to old on date, so why can't we sort product by A-Z allowing us to print all our products off in order? It's such an easy thing to apply.

    1 vote

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  18. Make the check box for each order bigger on the new orders page

    When scrolling down new orders the check box is so small - cant it be bigger - its easy to click just off it then it opens the order and you have to close it.

    Please make it easier when processing lots of orders but not checking them all.

    7 votes

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  19. Senders Reference to be visible on invoice or invoicing reports

    The invoice batches tracked parcels together the reports available only shows the tracking number RM have supplied making it impossible to reconcile against our own accounts. Senders Reference is supplied which is the reference we have for the order so believe this should be visible against the invoice somewhere.

    1 vote

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  20. 2 votes

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