General
209 results found
-
Automatically import images from marketplaces!
PLEASE make it so images import from marketplaces (eBay, Amazon etc) to help prevent mistakes when sending incorrect items etc. I don't know why this isn't the case already. Uploading a CSV is not viable for most.
2 votesThank you for your suggestion. We will consider it for a future release.
-
**URGENT** Please add Amazon.ie integration for Republic of Ireland
Amazon have introduced a brand new Amazon.ie marketplace in the last few days but there is no Amazon.ie integration in C&D as yet so we are having to manually create dozens of postage labels every day. Kindly add an Amazon.ie integration ASAP. Thanks!
1 vote -
Develop a Packaging Add on Weight Rule so that the system could auto apply postage to orders with more than 1 product in, saving hours!!!
Not being able to auto apply postage to orders with more than 1 product is a huge pain point of the process with Click and Drop and adds hours onto our day when processing hundreds of orders. The only problem i can see is that we have had to add packaging and inserts weight on top of the product weights into Shopify product listings so that when the weights pull through to click and drop and follow a rule through to automatic posting for single product orders they are absolutely correct and we therefore do not get surcharges for incorrect…
3 votes -
Add Temu integration
Add Temu Integration to Click & Drop
1 vote -
Update Tracked 24/48 to collected when Business Collection takes place
Royal Mail Tracked is not tracked when the driver collects. Please can you update the tracking using the manifest when collected not when the packet gets to the super hub the next day?
It was impemented for personal customers last year:
https://clickanddrop.uservoice.com/forums/399930-general/suggestions/45679138-tracking-show-a-shipment-has-been-collectedSecond class post tracking is fine and shows the following message when the driver collects:
"An update will only be provided when we attempt to deliver your item"But Tracked 24/48 shows this message until the next day or later on Royal Mail tracking:
"We're expecting it
The sender has advised they have despatched your item to Royal…18 votes -
Enhancement Request for Managing Historical Shipping Methods in Click & Drop Rules
I am writing to suggest a couple of enhancements concerning the management of shipping methods within the Click & Drop platform, specifically in the shipping rules creation area.
Automated Cleanup of Historical Shipping Methods: It would be highly beneficial if the platform could automatically remove shipping methods that are not active or have not been used in the last 12 months from the dropdown list in the shipping rules creation area. This would help streamline the process of creating new shipping rules and ensure that only relevant shipping methods are visible, reducing clutter and potential errors.
Manual Deletion Capability: Alternatively,…
1 vote -
Make it easier to find out how much one has been charged for each item
It is far too difficult to find out how much one has actually been charged for an item. If it is on the system at all it is not easy to find.
It is very frustrating14 votes -
Compatability With Woocommerce's Official Shipment Tracking Plugin
Woocommerce has launched their official shipment tracking plugin.
Please make click and drop compatible with it rather than sending tracking details via an outdated method:
API documentation:
https://woocommerce.com/document/shipment-tracking/
Alternatively, allow the sending of tracking details via order notes without marking the order as complete on woocommerce
OR
First send the tracking details into the order notes and THEN mark the order as complete.
All of the above allows tracking details to be embedded into the complete order email. RM's current solution does not.
2 votes -
Duplicating deleted or refunded orders.
When deleting an order you system often re-creates the deleted order causing accidental purchases which then have to be refunded, once refunded you then add the refunded order back into the basket with postage applied causing yet another accidental purchase sending us both in circles unnecessarily. Fixing this could save much time and hassle for youself and your customers.
2 votes -
Import VOEC & Other Customs Scheme Details
VOEC number for Norway or other VAT system scheme's should automatically be pulled through from eBay / Amazon etc integration with their unique number, similar to how the IOSS number is pulled through.
5 votesThank you for your suggestion. We are expanding the range of data we consume from our third party integrations; we will consider VOEC and other Pre Registration Schemes as a part of these changes.
-
Allow us to enter TARIC Additional Codes
Given it is now a legal requirement, since January 2022 to include certain TARIC Additional Codes for sending items to the EU for certain TARIC codes in order to pass import controls, please allow us to enter TARIC Additional Codes on our customs declarations.
I believe these go in Box 11 of the CN23. So allow me to generate CN23s for all orders regardless of value, and allow me to enter data into.box 11 of the CN23.
I'm fed up of my items being returned to sender because of failing import controls due to missing TARIC Additional Codes. I can't…
1 vote -
Allow sending of email notifications after items are dispatched
Customers often ask me to resend the tracking info. There is no way to do this currently. If there was a simple click box to do this, it would be great.
4 votes -
Return Tracking Status in Click & Drop API
In order to support a fully automated business there is a need for us to be able to verify if a package arrived via an API, not via a report.
There is currently a older royal mail tracking API but it is locked down to high volume users.
I note that work has been carried out recently to add a tracking status on the orders page within Click & Drop. However, this information is not included on the Click & Drop API.
When calling the following endpoints via Click & Drop API,
It returns the tracking number, but unlike the…
3 votes -
Put 'Customer Name' in Bold Font on the Orders Grid
Up until recently, the pending order list displayed the customer name in a bold font, making it easy to see each customer at a glance. As of this week, the bold has been removed, blending all the information and making identifying customers at a glance very difficult.
Please reinstate the bolt font for the customer name; it makes no sense to remove it. Thank you.
2 votesThank you for your suggestion. We will consider this change for an upcoming release.
-
Switch over Order Number and Channel Ref on Dispatch Notes so relevant to the end user customer for comms and RM returns portal.
Currently on dispatch notes, the order number given is a Click and drop generated number that is not relevant or applicable to the end customer receiving goods . The Channel Ref is the actual end users (customers who purchased a product) order number and will match anything sent to them on emails . This is extremely confusing for the end user customer receiving the order , as the order number is completely irrelevant to them and its the channel reference that is their true order number. So when we ask the customer for their order number they give us a…
2 votes -
Please add the delivered DATE to the manifested orders status column.
At the moment, the tracking status for delivered items just shows as 'delivered', but it does not show the actual delivered date.
This would be so useful for an overview and finding out delivered date results for things like ebay cases.
23 votesThank you for your suggestion. We will consider this of future development.
-
Make it so we can edit the batch name
When making a batch it would be good to have the option to change the name of it so on the batches page they can be differentiated easily and I can print the one I want.
3 votes -
Make the manifest smaller, its wasted paper.
Let's streamline the manifest; it's just wasted paper. Handing it over to the postman feels pointless since Royal Mail already has a digital copy. Once the collection driver scans it, it's just trash. Why not replace it with a barcode or 2D code on a label? Maybe 3 or 4 with all info in the codes? The driver or the drop-off point can scan it. We're moving towards a waste-free society, yet this manifest is unnecessarily large with too many spaces. A bunch of tracking codes serves no purpose. Postmen confirm these manifests are redundant once scanned. Let's make them…
9 votes -
fix the bug to make shipping rules compatible with Amazon orders
Please fix the bug to make shipping rules compatible with Amazon orders. Initially when we first joined Click and Drop we could have postage automatically assigned to amazon orders. It hasn't worked for quite some time.
Original Working Example:
Shipping rule selected all orders with the shipping method 'Amazon Shipping - Std UK Dom_1' and applied the appropriate shipping method.Then amazon changed the text string being fed through with their orders. For example 'Amazon Shipping - Std UK Dom_1 | Ship By Date: Feb 23, 2023, 23:59:59'
This still worked because there was a partial string match on the…1 vote -
Click and Drop - Unable to Edit Currency
It would be helpful to be able to edit the currency for an order when entered incorrectly. All other aspects of overseas order can be edited, but not the currency. I have to delete the order and re-enter with correct currency.
1 vote
- Don't see your idea?