General
182 results found
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please explain how new 'Auto Print' will operate with API
We're concerned to see you're discontinuing support for the 'Print Assist' integration. Despite your claim that you had previously let people know about the new 'Auto Print' introduction from 1/10/24, with only 2 weeks to go, yesterday was first time your announcement was made on the CnD website and we have not had any email notification prior to this.
We use the click and drop API and not the C&D desktop app. As there is no "automatic print" of created labels with the API integration available (like there was with the Dropbox integration) we retrieve and send a label pdf…
1 vote -
Product details column, sort by A-Z
In product details why can't we sort alphabetically, allowing us to print everything out in order?
1 vote -
allow us to retain/copy labels for cancelled sales order number to a new one
allow us to retain/copy labels for cancelled sales order number to a new one
1 vote -
Retain selected items after applying postage
If you tick certain orders in the 'New Order' folder and apply postage to an order all the ticked items are de-ticked.
It use to be that these ticked items were retained as ticked. Please change this back.
Please can you re-add this feature.
6 votes -
Recipient ID Number
Recipient ID number/
Posted to Portugal, RM asked for this, YET? no where to put it. Good thinking as always RM, ask for the number but hey we had to write it on the packet, its digital ,maybe add a little note next to the IOSS for areas that need this.
2 votes -
I suggest that you the windsor framework rules before 30th Sep 2024
It's only a month to go, so it would be good to see that click & drop can deal with the reporting changes
https://www.royalmail.com/windsor-framework?elqTrackId=3be5fb9a263146c186df18613d719100&elq=fd896d9bd60f4421ada0722b4e066ef0&elqaid=5181&elqat=1&elqCampaignId=6146&elqak=8AF5FF4DD74308558A58FC08C8BC94D954228B00775A06778A3D13337785143FE1D41 vote -
Per item postage costs from OBA on reporting
The reporting tool on the C&D page is great - it shows absolutely everything you need, except how much you have been charged to actually send the item.
I appreciate that the 2 systems, C&D and OBA invicing are separate, but if the C&D system is able to show you which Sales Order an item is attributed to, is there not a mechanism by which you can attach the cost of sending each item to the report?
The report we use is: https://business.parcel.royalmail.com/reports/manifested-orders
The issue we have is that we are contracted to supply Business 2 Buesiness, and as such…
2 votes -
Print the Customer's Name on Returns Label
Allow the customer's name to be displayed on Returns labels. At the moment we have to cross reference their address on another system. It only shows their returns address, not the customer name.
1 vote -
In manifested orders, show what the price of the postage was.
When I read my statement it is hard to work out what each package cost to post. I have to look at the statement and then try to work out which package each item relates to. It would be much easier to see this information if the cost was shown next to each package.
4 votes -
Add 'Store Postage Method' to the API
Currently via the API, there is no way to tell Click and Drop which shipping method you intend for the order to be shipped. You are only able to setup rules based on price.
The 'Store Postage Method' is only currently able to be used for integrations which Royal Mail themselves have written. This is a strange practice and makes the API only half feasible.
Please add this or another new parameter so we can specify our postage method by name rather than price.
1 vote -
Access to International Heavier through click & drop
If I want to send an International Heavier parcel I cannot do this through Click & Drop. This tends to mean I don't use this service as it is not part of the click & drop offering. As it is a Royal Mail service I do not know why it cannot be included.
1 vote -
Allow orders to import from WooCommerce with status' other than "Processing"
Please allow order to be imported from WooCommerce integration with order status' other than "Processing".
As with many stores we take Pre-Orders and Back-Orders for out of stock items, we use custom order status' and the "On hold" status to separate these from newly created "Processing" orders.
We then can't have these import into Click & Drop properly and have to make them manually as Click & Drop can't see anything other than "Processing".
Please create an extra field in the settings page where we could write in the extra status' we want to import. Or have the plugin scan…
1 vote -
Urgently Stop Allowing Free Unauthorised Tracked Returns
Click & Drop allows the public to send anything back using our Tracking numbers for free at any time for any reason and we are not told.
I discovered this when I was billed for a Return to Sender label but I don't have Tracked return labels set up in my OBA account.
Trying to understand how I have been billed for a Return to Sender label, I went on the public Click & Drop website and discovered that it was possible to book a collection for a free return by entering one of our Tracked 24/48 or Special Delivery…
1 vote -
change the flow when postage is applied to multiple orders.
When applying postage to more than one orders it takes you to the batches/batch details page. Once postage is applied please just have it go straight back to orders like it does when applying postage to a single order.
3 votes -
Order checkboxes not de-selecting
When multiple orders are selected to generate labels they then move to the 'Orders ready for despatch' section. When you view that section the checkboxes for those orders are sill selected. As I have discovered, when you go to delete a single order from the three dot menu within the order, any other orders with checkboxes still selected are also deleted. This is a major flaw and does not happen in the old interface.
4 votesThank you for the suggestion. We will shortly be releasing an update to change this behaviour.
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At login have an option to stay logged in
I use the Click & Drop system integrated to my eBay account.
Orders come in through the day and I find I am entering the login details 10 or 12 times in that day.
Most annoying and frustrating waste of time.2 votes -
Allow impersonating batch/orders when uploading them via Click & Drop API
At the moment Orders/Batches submitted using API are without any user assigned. This makes it hard for users to find the batch they have created using our CRM. Tags that are allowed for items are not helpful as they are shown only in "order view" but not when viewing the Batches.
1 voteThank you for your suggestion.
This work has now been planned and this page will be updated with any further developments.
Kind regards,
Click & Drop Team
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show maxmimum possible price for the chosen service, or price guide that retlates to account
The reason given for not showing us the price for a service is that prices are not calculated until after they are manifested because of discounts. But what I would like to see, when I am choosing a service, is the price of that service before it is discounted. For me this is so that I can see the prices that I should be charging the customer. If not this then a price guide that relates to the service that I'm using on the main menu because I find it hard to find the price guide that relates to my…
1 vote -
Re-instate 'Product Details' into the batches page
Since this function has been removed our order processing time has dramatically increased.
Historically, we would batch our orders into product types, and then within the batches page, we would open that batch and it would show each product description, so we can quickly note the size or colour etc for each order.
Since this has been removed, we either have to open each order individually, or we have to head back to the marketplace of each order and search for each one.
Please re-instate this.
2 votesThank you for your feedback.
This change has now been planned in and work on it should begin in the near future. Will update this page once the change has been made.
Kind regards,
Click & Drop Team
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Import Shopify orders for specified locations only
We have a Shopify setup with multiple locations - retail stores and an ecommerce warehouse. At present Click and Drop pulls in orders for all locations, regardless of the location selected for the integration. This means that our retail store orders come in to Click and Drop as well and are in danger of being duplicated. Please only import orders for the specified location.
1 vote
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