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128 results found

  1. CN22 for BFPO

    All BFPO require a CN22. Also in order to get the correct postage customers need to use the BF1 Postcode rather than the BFPO. BF1 and BFPO are classed as UK addresses, All BF1 postcodes and BFPO should automatically generate a CN22 like overseas addresses do.

    9 votes

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    Thanks for your suggestion. We are making changes to support the generation of CN documents for BFPO addresses, we will update the status here when we begin to implement this feature.


    Kind regards,

    The Click & Drop Team

  2. Bug with Date Filter selecting incorrect date.

    When you filter with the Date column by selecting October 31, changing the filter again will select the wrong date (one day earlier).

    For example:
    STEP 1: Click the Date filter (either Manifested or Open orders) tab, then on the calendar double-click to select October 31.

    October 31 will now show above in the Filter Value box in (hard to read) light grey.

    STEP 2: Now double-click to select October 28 and it will instead incorrectly set October 27 as the date in the Filter Value box.

    This occurred using the latest Chrome browser on Windows 10.

    1 vote

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  3. Option To Not Import 'Click & Collect' Orders

    I would like an option that if someone has selected Click and Collect on the WooCommerce site that they aren't pulled through to click and drop.

    1 vote

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  4. Update Delivery Company on EKM when tracking number is sent

    Currently the tracking number is updated on EKM on manifesting. The order on EKM shows the number, but the delivery company is not updated, so the URL for the tracking is not created. The consequence is that any dispatch emails sent to customers are missing the tracking and Payment gateways, e.g. PayPal are not updated automatically with tracking (an important fraud prevention). The orders can have the delivery company added manually, one by one, but it is time consuming, Please can Click and Drop add Royal Mail as the delivery company in EKM when the tracking number is passed through?

    3 votes

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  5. Editing manifested orders (add staff notes or channel reference)

    Sometimes when we enter orders, the operative misses our invoice number in the channel reference, or forgets to put staff notes in there.
    E.g, contents of a package may be missing.

    Once it has been manifested these fields are not editable.
    It would be very helpful to be able to add this function please.

    1 vote

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  6. ETSY BUG? - Multiple shipping notifications

    We are noticing multiple shipping notifications sent to ETSY customers (37 in some cases). Would it be possible to reduce this to 1 notification?

    1 vote

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  7. Support Specifying Trading Name Over The API

    I am passing the "tradingName" parameter but it is not being picked up by the API within Click and Drop.

    1 vote

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  8. Add Custom Label Positioning to OBA / Business Accounts

    If you buy the suggested labels - 4 per page - you cannot choose the position of the label.

    If you have small order numbers, you end up with lots of label sheets with unusable labels. This is wasteful. Bizarrely, personal accounts are able to customise the position.

    4 votes

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  9. Allowed to select "Parcel" and "RM48 LBT"

    I have been incurring penalties for RM48 LBT parcels. An investigation has uncovered that I do not have RM48 parcel service, only Large Letter, but I have been allowed to choose size "parcel" and service "TRS48" which is a large letter ONLY band thus incurring a £1 penalty for every parcel.

    1 vote

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    Hello, thank you for your suggestion. TRS 48 LBT (Letter Box-able Tracked) is available on parcel format to afford you the full 1000g weight limit TRS48 supports. You must still adhere to the service specifications, which for letter box-able includes a weight limit of 1000g, and dimensions matching that of Large Letter. Please speak with your account manager to get the full details of your services specifications. We will consider changes to make these limitations clearer in the future.


    Many thanks

    Click & Drop Team

  10. TRS Service and Large Letter / Parcel

    TRS Large Letter Tracked.

    Please can you implement a setting for TRS so that Shipping Rules work for both formats. There is no way for Click & Drop to tell the difference between Large Letter or Parcel, when using TRS above 750g (750g-1kg). A drop-down menu on products would be good.

    1 vote

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  11. Show Package Format on Open Orders Page

    On the orders open page there are lots of headings to choose from to display or hide, but there isn't a way of showing if the items are parcels or large letters.

    5 votes

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  12. Show a Manifest Summary Before Submitting Manifest

    When Manifesting at the end of the day, prior to committing to the manifest, can you pop a box up giving a table including the average weight for each product code that will be submitted to OBA. This will allow us to double check we are within our weight bands for costing purposes and allows us to adjust orders at the last minute. for example, to switch items from 2nd to 1st, if 1st is just over the 2kg average.

    9 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  13. Add integration for Discogs

    can we please have an integration with discogs platform

    6 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  14. Show Trading Name Logo on Open Orders Page

    Under the heading "Channel" there is a picture of a piece of paper and a shopping cart.
    When you hover over the "picture" it says which of our trading names we used on that order.
    We have an icon set in the preferences for each of our trading names, so why can't they be shown in the Channel instead of the same unnecessary picture for all trading names/channels?

    7 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  15. Support Recipient EORI on CN22 & CN23 Declarations

    Add end user (Business) EORI/VAT for CN22\23 as this is required for shipping B2B into the EU

    5 votes

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  16. Add integration for Ecwid

    Do you plan to integrate with Ecwid ?

    3 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  17. Add integration for Open Cart

    Please, could you add Open Cart to the list of platforms available for quick integration? One of our websites is with the Open Cart and it is a pain to do every order manually.
    Thank you.

    9 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  18. Print Manifests with Print Assist

    It would be really useful if manifests could be printed using Print Assist. Currently, we use Print Assist for labels but then have to manually open the manifest PDF and send to print at the correct printer with the correct settings. It would save us a lot of time if this happened automatically like with the labels.

    3 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  19. Display the Barcode in the Orders panel

    When we purchase labels to send international, a barcode is being generated and placed on the labels.

    In order to speed up the proof of postage process when dropping them at the office, they give us a receipt with all the barcodes dispatched that day.

    However, those barcodes are nowhere to be seen in the control panel, so it is impossible to connect the dots if one of those orders gets lost to quickly identify, raise a lost inquire form, etc..

    Can you add that Barcode code in the orders panel please?

    2 votes

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    Hello,

    Thank you for your feedback. We are considering a way to support this idea for future developments. Thank you for your suggestion.

    Kind Regards,
    Click & Drop Support

  20. Add integration for CUBECART

    API for CUBECART needed.

    1 vote

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

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