Skip to content

General

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

102 results found

  1. Labels are printed to an Avery sticky label - why can we not just copy and paste the label from the screen

    You present the documents on the screen and the label in in a 4 x 6 label size. to get that label to the envelope it is necessary to print the sheet.Waste of paper and carbon footprint. Why canwe not just select the label and copy and paste it to the label. We then save time and paper!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  2. Display prices before transaction is completed

    Please can you confirm the cost of a transaction on Click & Drop before it is completed. It is very frustrating to complete something and find it is cheaper to send the parcel via a Send an Item.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  3. Weight incrememnt buttons

    In your beta, where you enter the weight, put the little arrows back so you can adjust with the mouse, not just by using keyboard

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hi, thank you for your comment. We have not made any changes to our beta relating to weight controls. Browser zoom can occasionally cause elements of a webpage to disappear; please review your browsers zoom settings. If you are still encountering difficulties, please contact the helpdesk. 


    Many thanks


    Click & Drop Team

  4. Prevent Labels Being Purchased if Collections are Unavailable

    You will happily take payment for postage whilst advertising that collection is available. Then, when you go to book the collection, "Sorry, collections cannot be arranged right now. This service will be available again shortly, so please try again later.". This has happened a few times - possibly it is unscheduled/unannounced maintenace at the worst possible time which is just before the midnight cutoff. Or possibly the webservice is down from time to time. Either way, you must not advertise collection service on the payment processing page when the API is down. You should allow payment to be taken, but…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hello and thank you for your suggestion. Collections are just one of the options available for entering your shipment into the Royal Mail network. We support the purchase of labels whilst collections may be temporarily unavailable and encourage you to try a short time later. If you are having difficulties arranging collections, please contact the helpdesk,


    Many thanks


    Click & Drop Team 

  5. page not found

    i have a bookmark on my browser for click and drop which opens https://auth.parcel.royalmail.com/account/login

    Recently every time i click the link to login it goes to the login page, i fill in my details, it logs in and then goes to a "page not found" page.

    I can get to the click and drop dashboard by clicking the bookmark again but it is beginning to get a bit annoying.

    I used to have another bookmark which went to the address book page as that is where i always want to start with click and drop but that started doing the…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  6. Add Option to Manually Mark Tracking Status as Delivered

    Sometimes, the tracking status of a shipment is not up-to-date, especially on export orders. I would like the option to manually change the tracking status of an order to 'Delivered'.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hello and thank you for your suggestion. We support updating your integrations when a shipment has been despatched. There may be a few minutes delay between you marking your shipments as despatched in Click & Drop, and the same being reflected in your integration.


    If you continue to face difficulties with shipping updates, please contact the helpdesk. 


    Many thanks


    Click & Drop

  7. Work with Amazon to allow OBA users to send standard letters on their accounts

    Amazon are making sellers pay for standard 1st & 2nd Class letters directly on Amazon otherwise it goes against our VTR Rates, which means we are not able to use our OBA Accounts and therefore paying more for standard letters with some sellers not meeting the yearly spend with Royal Mail and losing their free business collections.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  8. Paperless Manifesting

    Instead of printing paper for manifested orders, you could print off a thermal label with a unique 2D barcode for each mailbag that help identify the date, manifest and account holder.

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Thank you for your suggestion -  This is not something in plan at current, but we will consider in future developments.


    Kind regards

    Click and Drop Support

  9. 7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  10. eBay Orders Re-Importing After Being Cancelled

    Please fix this issue, it's really frustrating.

    1. eBay buyer purchases item
    2. They request cancellation/refund
    3. I refund them and cancel the order
    4. I delete the order in Click & Drop (yes I did, 100% sure)
    5. Order reappears in Click & Drop the next day
    6. We send the item to the buyer (they get it for FREE, courtesy of Royal Mail)

    PLEASE fix this issue/glitch/bug, as it's really frustrating and hurts small businesses. It is not a one off, it has happened so many times before (including today). Good job we've started checking eBay orders page lately as it gives more information…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hello and thank you for your message. Click & Drop will not download orders from eBay that are in a cancelled state. If you have deleted the order in Click & Drop before cancelling the order in eBay, it is possible that the order will be redownloaded as the order may still in a suitable state to be imported.


    Many thanks


    Click & Drop Team

  11. Beta version has a problem

    It manifests all orders whether selected for manifesting or not. Say you have 10 orders of which 5 are BPL1 and 5 are BPL2 and you have printed labels for all 10. Then if you select the 5 BPL1 for manifesting and press manifest, it will print one manifest for all 10 orders.
    Surely yhis is wrong because BPL1 and BPL2 must go in separate sacks with a unuique manifest that reflects the correct contents in the respective sack.
    IOs there a work around?
    Otherwise, I think it is brillant!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hello, thank you for your suggestion. There is no need to create multiple manifests for each sack of parcels or service type. Click & Drop will manifest all orders in a batch, and will do so even when only a sub set of those orders have been selected. 


    How to Manifest


    Many thanks

    Click & Drop Team

  12. Bug during unsuccessful booking of a Collection marking orders as despatched

    Sometimes, when booking a Collection immediately after paying for postage, there's an error or something goes wrong, and the status of the orders change from "Label Generated" to "Despatched", but the Collection has not been booked.

    If I try to book Collection again, there's an error stating "Only orders that have a 'Label Generated' status can be booked for Collection, so I'm unable to have them collected.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hello, thank you for your suggestion. Please check you do not have 'Mark order as despatched when label generated' in Settings > Miscellaneous. If you are still encountering this behaviour, please contact the help desk.


    Thanks


    Click & Drop Team

  13. Report for 'New' & 'Ready for printing' orders

    It is possible to export reports in excel format for the despatched and manifested. It will be very useful if it is possible to create an excel report for New and Ready for printing orders.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  14. Option to Display All Ordered Products In Orders Grid For Orders

    We print off check sheets each day to ensure we are packing correctly, print screening straight off click n drop. When customers purchase multiple orders it use to give a preview of 3-4 items before flowing onto "+X items" if there was more. Now it simply displays the first items only then "+1 item" or so. This is frustration as if someones ordered 5 items, It'll only ever show the first item then "+4 items" which on the checksheet it doesn't show what that is. An option to be able to expand orders would be great, rather than having to…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hello and thank you for your suggestion. The orders grid is not intended to be printed as a picking list. You can see all products in a given order by hovering your mouse over the product column. 


    Many thanks,


    Click & Drop Team

  15. Show the Service Price / Cost

    With so many product codes, especially for international order why don't we get to see the total charged at the point of applying postage? Many of the product codes aren't on the main price lists and those that are are very confusing.We get the total at the end of the day but no breakdown of what was spent, I can't think of another business that does this

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hello,

    Thanks for your suggestion.  Unfortunately the reason pricing is not shown until after the data has been passed to your Royal Mail Online Business Account is because we do not price at item level.  Pricing is calculated once an order is manifested into OBA and dependent on the products you have ordered, OBA calculates if the volumes you are posting on that day meet any volume related discount criteria, and for some products Click & Drop calculates your end of day average weight so to display a price could be misleading and not be the price you are charged at the end of the day.

    We are looking into options for giving some indicative pricing, but due to the current pricing and discount options within the various products customers could post on, this may not be possible.  In the interim, you have end of day pricing visible in the…

  16. Product parcel size/class to make auto selection

    For each of our products we have filled in the size and weight so it begs the question is why can this data not be used to auto populate the respective portions of the page where we apply postage to a single item.

    At present, we have to select "Parcel" and then "Medium" manually even though this is already established in the indivaidual product data.
    All our products have SKU's which are psssed on from both Ebay and our web site.

    It would save errors cropping up. Put the data in once correctly in the product and there will never…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hello and thank you for your suggestion. Click & Drop  will automatically set the weight, and select the packaging format, as specified in your product catalogue entry, when you apply postage to an order with a single unit of a single product. 


    Please ensure your SKUs match between your integration, for example Amazon, and Click & Drop Product Catalogue.


    Kind regards


    Click & Drop Team

  17. Tracking not being added for grouped orders

    When a customer buys multiple items and it shows as a combined (grouped) order in the Open Orders, and if you apply postage and therefore tracking, only one of the orders has the tracking information added.

    Example: buyer buys 3 items and it shows as one grouped order in Open Orders. You apply postage, like a CRL24/48 or Signed For service, and the order as a whole is marked dispatched. But only tracking is added to one of the items.

    This means it still shows in some marketplaces as dispatched but pending tracking info added.

    Annoying as it means loads…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hello. We do not currently offer merging or splitting of orders, so the order as it shows in Click & Drop represents an order as imported from your marketplace. You can create a single label for an order and therefore a single tracking number. If you are still having difficulties, please contact HelpDesk.


    Kind regards


    Click & Drop Team 

  18. no size choice on parcels

    I should be able to choose or a small or medium parcel sizes but this options isn't available when I am logged into the OBA click and drop site. I am being charged for medium parcels when the option for small should be available.

    It is available if I picked a signed for service.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hello, thank you for your suggestion. Not all services support all package formats. If you believe you are missing some services, please contact your OBA representative at Royal Mail.


    Kind regards

    Click & Drop Team 

  19. Click+Drop Tracking Bugs x2

    Bug No1:

    When an item sells via eBay, and postage is applied - in this case, CRL24/CRL48 (with the barcode for proof of delivery), this information is pushed to the eBay system no problem and it shows that the CRL24/CRL48 tracking number added all OK. But this is not being done on Etsy orders. It marks as dispatched, but no tracking info added. You cannot add it afterwards with Etsy so this is a big issue especially when dealing with non-received items. This is definitely a bug of late with C+D, unsure when it started doing this but it's on…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hello, thank you for your suggestions. Not all package sizes and service combinations are eligible for a confirmation of delivery number. Where the service and package size is eligible for a delivery confirmation number, we update orders at Etsy with the same.


    Please be aware that CRL24/48 services are not eligible for delivery confirmation numbers when used with 'Letter' packaging format.


    We can confirm tracking and delivery confirmation numbers are returned to and applied against each element of an order in eBay, unless the vendor makes changes to the shipping after the order has been placed by the purchaser. 


    If you are still encountering issues, please contact the helpdesk. 


    Kind regards


    Click & Drop Team

  20. Order download from click & drop

    Am i able to download order back from click & drop order overview?
    It will be very helpful if that function is available on website .

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  • Don't see your idea?

Feedback and Knowledge Base