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  1. Can tracking codes be automatically sent back to WooCommerce?

    When a label is generated and paid for, can the tracking number be sent back to Woocommerce and automatically added to that order? At the moment I'm manually copying and pasting all the tracking numbers back to Woocommerce.

    17 votes
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    23 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

    Hi thank you for your suggestions. Unfortunately, it is not possible for us to pass this information to WooCommerce stores specifically due to the way their system handles our data. This can be achieved by configuring some 3rd party plugins, but we are not able to recommend or offer support for any 3rd party software.
    We apologise for the inconvenience caused.

  2. Extend valid period of label

    Why, oh why, is the period for which the label is valid so short? I no longer use these in case I can't get down to the postbox/office in the next 24 hours, or if the person entrusted with it cannot, in which case I have wasted my money. Additionally if it still gets posted it causes great inconvenience and expense to the recipient. This doesn't happen with stamps, why should it with the label???

    1 vote
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    0 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion. Unfortunately a label is not the same as a stamp, and we would urge you not to generate the label unless you know you will be able to post if in time.
    If you have been unable to post your items in time, please contact our support team who will be able to issue you a refund.

  3. Automatically reprint label after changing address

    When I edit an address, why do I then have to select it and click on "Re-generate labels" at the bottom of the screen to get it to print out?

    Surely the whole reason for editing an address is to generate a new label, otherwise why would it need editing?

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestion. Unfortunately, forcing the system to reprint the label may cause other customers to use paper and ink unnecessarily, and this is the reason why offer the ‘re-generate label’ function, so you can control when your own labels are produced.

  4. oba down

    For the last week, every time we have gone on to OBA around 1.30pm to 2.30pm, when we need to print our invoice, OBA has been down.

    Today we wanted to go on OBA to check a price before we completed our Click and Drop orders, but we couldn’t because it was down.

    We process the order via C+D, manifested and got the final price. That price was a LOT higher than we had expected. Had we been able to check OBA and got the correct price, or if C+D gave us a price BEFORE manifesting, we would not have…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your feedback. We were not aware of OBA systems being down during those times. We would strongly urge you to contact our support team who will be able to identify any specific issues with your account, and provide a resolution.
    We are sorry for any inconvenience caused.

  5. Multiple parcels, same order

    We frequently have orders too big for one box under the Royal Mail 2nd class weight limit, so often choose to ship these in two boxes 2nd class instead of one box 1st class (even if sending first class, we may need to split into multiple boxes). With DMO this was no issue, you simply entered the weight of the second box and bingo, 2 labels generated. Doesn't seem to be the option with Click n Drop, so we have to manually create another label. Please can this be reinstated?

    16 votes
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    4 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. Thanks for your suggestions. Our system usually assumes that one order will equal one package. We are working on the ability to combine and merge orders, and we also offer you the functionality to save customer details to your address book so that you can quickly create a new label for the same address.

  6. Stop messing about with Royal Mail On-line services!

    Has no-one at Royal Mail ever heard the expression "if it ain't broke don't fix it". I've just been forced to use Click & Drop after years of using other means of on-line payment & label printing. I found the whole experience as user-friendly as a cornered rat. To add insult to injury I found (after paying) that I couldn't take my Parcel to a Post Office. Please consider me no-longer a supporter of Royal Mail.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  8. Not all Amazon orders are appearing in C & D,

    We use Amazon and Ebay and while ebay orders always apear in C&D for us to process we have seen that many Amazon orders are not being transfered across and so we are having to input them manuely and run the risk of missing an order.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  9. 12 votes
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    16 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  10. Provide tacking number for large letters that works for BPL

    Provide tacking number for large letters that works for BPL. It seems that click and drop thought that it had been implemented, but it doesn't work for BPL even though after talking to my postie, they have to scan all 2D bar-codes on large letters when delivered. So the data is there but doesn't work for BPL

    18 votes
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    declined  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. Encourage delivery person to scan the labels!

    Add the text "scan barcode on delivery" or similar to the labels.

    Out of the last 150 parcels I've sent 23 haven't been scanned. This is a 15% failure rate.

    Unless it improves I'll continue to only send low value parcels by royal mail and the couriers can continue to have the rest. Your lazy postmen are costing you business!

    17 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. Show customer's postage selection from eBay.

    We provide several postage options for our customers. Most commonly 1st class standard, 1st class signed for and Special Delivery. Currently I have no idea which option they have selected. This needs to filter through from eBay along with the weights and sizes.

    All our items are individual sizes, weights and prices. Currently the system us unusable as we don't know which service to assign. We can input this info when listing on eBay but the C&D needs to read it!

    46 votes
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    2 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. This is already possible to do. On your ‘Orders’ grid, select the small cog icon in the top right hand side of the grey bar – and then select ‘Store postage method’.
    This will allow you to view the shipping method your customers chose in your eBay store.

  13. Processing Order Status for On Hold Orders

    We use C&D to process orders from our magento website. Often our orders are made to order due to the nature of our business. For this we need an 'On Hold' or 'Processing' status within C&D so that orders do not get duplicated on a daily basis.
    We cannot print the postage label until the item is ready to leave the building as this notifies the customer that their order has been despatched. Idealy once we print the despatch note the order should go to 'Processing' and stay there until the label is printed. Which means 'New' and 'Postage Applied'…

    13 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. Unfortunately, as free to use software, Click & Drop lacks the same functionality as some subscription based order management software. We are not currently planning to include any new order statuses.
    Our recommendation would be to leave the orders in ‘Postage applied’ status until you are ready to generate the labels for them.

  14. Return address on labels wrong font problem

    For the last week or so (possibly since the last release of CnD OBA on the 23rd), we are having issues with Click&Drop Shipping labels via dropbox having the wrong (or a substitute) font on the return address.
    The font is correct when we regenerate the label in CnD (which goes
    direct to the printer using print assist)

    The font is too big - as big as the delivery address, so could get
    confused. We have checked this on multiple
    computers, & the error is consistent. The incorrect font also shows as
    incorrect on screen - Is one of the…

    1 vote
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  15. Charge when label used

    Only charge for the label ONCE scanned as delivered.
    This would mean that RM management would MAKE Sure that all posties scan the items at the delivery point.
    No Scan. No pay.
    We get so many Item not received cases and of course the delivery confirmation just shows "An update will only be provided when we attempt to deliver your item"

    The 2d Delivery Confirmation is great but only when it's actually scanned!

    13 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Labels not generatign this morning

    The software isnt working today,

    22 votes
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    12 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow Multiple lables to be produced per consignment. - we regularly have more than one parcel going to the same address.

    Old system used to ask how many labels you required, we regularly have more than one label per address. having to re type the same label over and over is wasting time and proves problematic trying to track multiple consignments to the same address,

    4 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. Thanks for your suggestion. Our system usually assumes that one order will equal one package. We are working on the ability to combine and merge orders, and we also offer you the functionality to save customer details to your address book so that you can quickly create a new label for the same address.

  18. Scan the parcel for 'Click and Drop Tracked Parcels' when the customer presents the parcel.

    When I drop off a tracked parcel. It would be good if the parcel could be acknowledged on the system in real-time. It is a tracked service and that should start immediately. I obtained a certificate of posting at 9.20 and it was still not acknowledged on the system at 9.55. It was at the Taunton sorting Office ref: TN045009937GB

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. Help! CN22s with imported orders are including shipping costs in the total goods column.

    There is a glitch that Royal Mail Click and Drop IT are aware of. The CN22s are suddenly including shipping costs in the total goods box for orders correctly imported by .csv file. It was reported last week (w/e 12/10/18) and I have chased it but 3-4 working days later it still has not been rectified. We were urged to spend huge amounts of time and money ensuring we were compliant with Royal Mail regulations for printing out CN22s via Click and Drop. We are now told we cannot use any part of the CN22s until fixed. We have to…

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  20. Why can't we reuse address details

    I import orderS from Amazon & ebay but sometimes I want to reuse the address details to create another label. Say for example if someone wants a replacement item sent.

    Why is it not possible to do this? Why do I have to enter the details manually, and after inputting the info why is the manual entry system so useless that it wants me to enter the details AGAIN!

    Royal mail please sort this out, it's driving me nuts.

    6 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Thank for you your suggestion. As Cassie75 mentions below, we do currently allow you to create a new address book entry.

    However, we are considering how to improve this process, particularly with cloning, splitting, and merging orders. So this functionality might help you.

    For more information on our address book functionality, please see this guide: https://help.parcel.royalmail.com/hc/en-gb/articles/360001190473-How-to-create-a-manual-order-from-your-address-book

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