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  1. Multiple parcels, same order

    We frequently have orders too big for one box under the Royal Mail 2nd class weight limit, so often choose to ship these in two boxes 2nd class instead of one box 1st class (even if sending first class, we may need to split into multiple boxes). With DMO this was no issue, you simply entered the weight of the second box and bingo, 2 labels generated. Doesn't seem to be the option with Click n Drop, so we have to manually create another label. Please can this be reinstated?

    16 votes
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    4 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. Thanks for your suggestions. Our system usually assumes that one order will equal one package. We are working on the ability to combine and merge orders, and we also offer you the functionality to save customer details to your address book so that you can quickly create a new label for the same address.

  2. Stop messing about with Royal Mail On-line services!

    Has no-one at Royal Mail ever heard the expression "if it ain't broke don't fix it". I've just been forced to use Click & Drop after years of using other means of on-line payment & label printing. I found the whole experience as user-friendly as a cornered rat. To add insult to injury I found (after paying) that I couldn't take my Parcel to a Post Office. Please consider me no-longer a supporter of Royal Mail.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  4. Not all Amazon orders are appearing in C & D,

    We use Amazon and Ebay and while ebay orders always apear in C&D for us to process we have seen that many Amazon orders are not being transfered across and so we are having to input them manuely and run the risk of missing an order.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. Provide tacking number for large letters that works for BPL

    Provide tacking number for large letters that works for BPL. It seems that click and drop thought that it had been implemented, but it doesn't work for BPL even though after talking to my postie, they have to scan all 2D bar-codes on large letters when delivered. So the data is there but doesn't work for BPL

    18 votes
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    declined  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. Encourage delivery person to scan the labels!

    Add the text "scan barcode on delivery" or similar to the labels.

    Out of the last 150 parcels I've sent 23 haven't been scanned. This is a 15% failure rate.

    Unless it improves I'll continue to only send low value parcels by royal mail and the couriers can continue to have the rest. Your lazy postmen are costing you business!

    17 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Show customer's postage selection from eBay.

    We provide several postage options for our customers. Most commonly 1st class standard, 1st class signed for and Special Delivery. Currently I have no idea which option they have selected. This needs to filter through from eBay along with the weights and sizes.

    All our items are individual sizes, weights and prices. Currently the system us unusable as we don't know which service to assign. We can input this info when listing on eBay but the C&D needs to read it!

    46 votes
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    2 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. This is already possible to do. On your ‘Orders’ grid, select the small cog icon in the top right hand side of the grey bar – and then select ‘Store postage method’.
    This will allow you to view the shipping method your customers chose in your eBay store.

  8. Processing Order Status for On Hold Orders

    We use C&D to process orders from our magento website. Often our orders are made to order due to the nature of our business. For this we need an 'On Hold' or 'Processing' status within C&D so that orders do not get duplicated on a daily basis.
    We cannot print the postage label until the item is ready to leave the building as this notifies the customer that their order has been despatched. Idealy once we print the despatch note the order should go to 'Processing' and stay there until the label is printed. Which means 'New' and 'Postage Applied'…

    13 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. Unfortunately, as free to use software, Click & Drop lacks the same functionality as some subscription based order management software. We are not currently planning to include any new order statuses.
    Our recommendation would be to leave the orders in ‘Postage applied’ status until you are ready to generate the labels for them.

  9. Return address on labels wrong font problem

    For the last week or so (possibly since the last release of CnD OBA on the 23rd), we are having issues with Click&Drop Shipping labels via dropbox having the wrong (or a substitute) font on the return address.
    The font is correct when we regenerate the label in CnD (which goes
    direct to the printer using print assist)

    The font is too big - as big as the delivery address, so could get
    confused. We have checked this on multiple
    computers, & the error is consistent. The incorrect font also shows as
    incorrect on screen - Is one of the…

    1 vote
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  10. Charge when label used

    Only charge for the label ONCE scanned as delivered.
    This would mean that RM management would MAKE Sure that all posties scan the items at the delivery point.
    No Scan. No pay.
    We get so many Item not received cases and of course the delivery confirmation just shows "An update will only be provided when we attempt to deliver your item"

    The 2d Delivery Confirmation is great but only when it's actually scanned!

    13 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  11. Labels not generatign this morning

    The software isnt working today,

    22 votes
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    12 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  12. Fix Incomplete Magento 2 Integration

    The Magento 2 Integration does not populate the carrierCode attribute when connecting to Magento 2, so it is not possible to correctly identify which tracking numbers are from Royal Mail.

    Please set the carrierCode attribute to something unique such as "royalmail" or "rm".

    Without it customers are unable to track their package and tracking numbers are not recognised by Amazon when Magento 2 synchronises with Amazon.

    Now if there was an API that we could access this would not be an issue, but as Royal Mail have chosen to make their own 'integrations' with multiple platforms, we are now forced…

    1 vote
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow Multiple lables to be produced per consignment. - we regularly have more than one parcel going to the same address.

    Old system used to ask how many labels you required, we regularly have more than one label per address. having to re type the same label over and over is wasting time and proves problematic trying to track multiple consignments to the same address,

    4 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. Thanks for your suggestion. Our system usually assumes that one order will equal one package. We are working on the ability to combine and merge orders, and we also offer you the functionality to save customer details to your address book so that you can quickly create a new label for the same address.

  14. Scan the parcel for 'Click and Drop Tracked Parcels' when the customer presents the parcel.

    When I drop off a tracked parcel. It would be good if the parcel could be acknowledged on the system in real-time. It is a tracked service and that should start immediately. I obtained a certificate of posting at 9.20 and it was still not acknowledged on the system at 9.55. It was at the Taunton sorting Office ref: TN045009937GB

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. Help! CN22s with imported orders are including shipping costs in the total goods column.

    There is a glitch that Royal Mail Click and Drop IT are aware of. The CN22s are suddenly including shipping costs in the total goods box for orders correctly imported by .csv file. It was reported last week (w/e 12/10/18) and I have chased it but 3-4 working days later it still has not been rectified. We were urged to spend huge amounts of time and money ensuring we were compliant with Royal Mail regulations for printing out CN22s via Click and Drop. We are now told we cannot use any part of the CN22s until fixed. We have to…

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Why can't we reuse address details

    I import orderS from Amazon & ebay but sometimes I want to reuse the address details to create another label. Say for example if someone wants a replacement item sent.

    Why is it not possible to do this? Why do I have to enter the details manually, and after inputting the info why is the manual entry system so useless that it wants me to enter the details AGAIN!

    Royal mail please sort this out, it's driving me nuts.

    6 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Thank for you your suggestion. As Cassie75 mentions below, we do currently allow you to create a new address book entry.

    However, we are considering how to improve this process, particularly with cloning, splitting, and merging orders. So this functionality might help you.

    For more information on our address book functionality, please see this guide: https://help.parcel.royalmail.com/hc/en-gb/articles/360001190473-How-to-create-a-manual-order-from-your-address-book

  17. Just make the website easier to navigate

    Recognise that some people only use the site occasionally - even giving feedback has been more complicated than it needs to be. There needs to be a route through the website for occasional one-off users.

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. NOT having to drive nearly 10 miles to drop off a parcel after it being refused at my Post Office

    Who at RM decided that having to drive nearly 10 miles to drop off a parcel after it being refused at my Post Office was going to be a positive experience?

    1 vote
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    2 comments  ·  News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →
    declined  ·  Administrator responded

    Hi. I am sorry to hear you encountered difficulties with Royal Mail services.
    This page is for feedback and suggestions about the Click & Drop website. We are unable to assist with general enquiries and complaints. Instead, we advise you to make a claim, or to contact customer services who will be able to help.
    personal.help.royalmail.com/

  19. Just let me log on

    I've wasted hours trying to log on to this click and drop thing. Old password not accepted and neither is trying to create a new account. Completely ridiculous. Hermes it is then

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. Speed up the process of tracked postage

    At the moment, we have the absurd situation where businesses with high volume are using Click & Drop (to save time) but if you're sending items tracked, you're told at the Post Office that each item has to be manually processed and put onto the system which is a VERY time consuming process with the Post Office insisting on weighing each item, asking which country region its going to, how much postage you paid etc etc, half a dozen questions..

    1 vote
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi.

    I am sorry to hear you encountered difficulties with Royal Mail services.
    This page is for feedback and suggestions about the Click & Drop website. We are unable to assist with general enquiries and complaints.

    Instead, we advise you to make a claim, or to contact customer services who will be able to help. For more information on how to do this visit: https://business.help.royalmail.com/app/contact if you are a business customer or https://personal.help.royalmail.com/app/contact if you are a personal customer.

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